1528 Lead courses in Cardiff delivered Live Online

Course Overview The Restaurant Management Level 3 course offers a comprehensive exploration of the skills and strategies required to successfully manage a restaurant. Covering key areas such as menu planning, staff recruitment, financial management, and customer relations, this course prepares learners to navigate the dynamic restaurant industry with confidence. Whether aspiring to open a new venue or improve existing operations, learners will gain valuable insights into creating efficient layouts, maintaining safety standards, managing inventory, and implementing effective marketing strategies. The course blends theoretical knowledge with real-world industry standards, equipping participants to handle the complexities of restaurant management. By completing this course, learners will be able to develop structured plans for running a successful restaurant, cultivate a strong team culture, and deliver exceptional customer experiences. This qualification provides a valuable stepping stone towards achieving career goals in the vibrant hospitality sector. Course Description The Restaurant Management Level 3 course delves into the essential elements that underpin a thriving restaurant business. Topics covered include restaurant selection and set-up, legal and health regulations, drinks and food management, technology integration, financial planning, staff training, and customer engagement. Learners will explore how to create compelling menus, implement inventory systems, and foster teamwork within a restaurant environment. Emphasis is placed on strategic decision-making, operational efficiency, and building a reputable brand image. The course is structured to support learners in developing managerial skills, with a strong focus on leadership, communication, and customer satisfaction. Designed for those seeking a detailed understanding of the restaurant business, this programme empowers learners with the knowledge needed to excel in both operational and supervisory roles. Upon completion, learners will possess the expertise to contribute significantly to any restaurant’s success or embark on entrepreneurial ventures in the food and hospitality industry. Course Modules Module 01: An Overview of the Restaurant Industry Module 02: Choosing Your Restaurant Module 03: Restaurant Layout Management and Legal Requirements Module 04: Menu Planning Module 05: Drinks Management Module 06: Purchasing, Receiving, Inventory, and Storage Module 07: Financing Your Business Module 08: Finding, Recruiting, and Training Employees Module 09: Running a Safe and Clean Restaurant Module 10: Handling Service Using Technology Module 11: Teamwork and Daily Routine of a Restaurant Module 12: Customer Relations and Marketing Policy (See full curriculum) Who is this course for? Individuals seeking to pursue a career in restaurant management. Professionals aiming to enhance their leadership skills within the hospitality industry. Beginners with an interest in understanding restaurant operations. Entrepreneurs planning to open or manage a restaurant business. Hospitality staff looking to transition into management roles. Career Path Restaurant Manager Assistant Restaurant Manager Hospitality Supervisor Food and Beverage Manager Front of House Manager Catering Manager Restaurant Owner or Entrepreneur Operations Manager in Hospitality Businesses

Course Overview The Hospitality Management Level 5 course offers a comprehensive insight into the dynamic and fast-paced world of hospitality. Designed to build a strong foundation in management practices, service excellence, and operational efficiency, the course equips learners with the knowledge and leadership skills required for success in the industry. Covering critical areas such as front office operations, food and beverage management, customer satisfaction, and marketing in travel and tourism, it ensures a well-rounded understanding of hospitality business functions. The curriculum also embraces modern developments such as e-hospitality and the use of technology in operations. Upon completion, learners will have developed key competencies in managing service quality, human resources, and financial aspects of hospitality enterprises. This qualification is ideal for those seeking career progression or wishing to enter this vibrant sector, offering valuable insights into creating memorable guest experiences and efficient business practices within hotels, resorts, and related hospitality organisations. Course Description The Hospitality Management Level 5 course delves deeper into the essential principles, operational challenges, and strategic approaches within the hospitality sector. Learners will explore the structure and evolution of the hotel industry, the importance of efficient recruitment and training processes, and the management of core areas including front office, housekeeping, food and beverage, and security operations. In addition, the programme highlights the significance of customer satisfaction, quality service delivery, marketing strategies, and financial management within hospitality environments. Contemporary topics such as e-hospitality and technology adoption are also integrated to reflect current industry trends. Throughout the course, participants will gain valuable knowledge, analytical capabilities, and management techniques that are crucial for sustaining high service standards and fostering business growth. The course structure is designed to cater to a wide range of learners, providing the flexibility to support both career advancement and entry into this dynamic field. Course Modules Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology (See full curriculum) Who is this course for? Individuals seeking to start a career in hospitality management. Professionals aiming to enhance their expertise in hospitality leadership and operations. Beginners with an interest in the hospitality and tourism industries. Entrepreneurs planning to launch or manage hospitality ventures. Employees wishing to transition into supervisory or management roles within hospitality. Career Path Hotel Manager Front Office Manager Food and Beverage Manager Guest Relations Manager Hospitality Operations Manager Housekeeping Manager Resort Manager Travel and Tourism Consultant Event Coordinator within Hospitality Industry Hospitality and Tourism Marketing Executive

Course Overview The Health and Social Care Level 5 Diploma is a comprehensive qualification designed to enhance learners' understanding of the UK’s care sector, including the ethical, legal, and professional frameworks that govern it. This course explores the critical responsibilities of care professionals, including safeguarding practices, communication strategies, and equality promotion within diverse care environments. Learners will gain a deep appreciation for the significance of person-centred care and the regulatory policies shaping health and social care in the UK. By the end of the course, participants will be well-prepared to step into leadership and supervisory roles, offering informed guidance and supporting quality standards in a variety of care settings. Course Description This diploma covers essential concepts such as safeguarding vulnerable adults, managing risks, promoting diversity, and upholding individual rights within health and social care environments. Learners will develop a solid grasp of professional ethics, communication relevance, and policy implementation within the scope of their roles. The course is delivered in a structured format, ensuring clarity and coherence as learners progress through each module. Participants will understand the intricacies of caregiving responsibilities, from legal duties to organisational procedures, gaining the confidence to uphold high standards in care delivery. Designed to align with industry expectations and UK compliance requirements, this qualification empowers learners with the knowledge needed to support individuals with dignity, empathy, and a firm understanding of professional obligations. Course Modules: Module 01: Introduction to Health and Social Care Module 02: Communication and Its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health and Social Care: Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Safeguarding Vulnerable Adults Module 08: Health and Safety Responsibilities Module 09: Risk Management in Health and Social Care (See full curriculum) Who is this course for? Individuals seeking to build a foundation for supervisory roles in care. Professionals aiming to deepen their knowledge of care standards and regulatory responsibilities. Beginners with an interest in health, social care, or community support. Volunteers or support workers aspiring to gain formal recognition. Career Path Health and Social Care Supervisor Residential Care Manager Community Support Worker Health Services Coordinator Care Quality Assurance Officer Social Care Team Leader

Sharing & Networking - Christmas tree recycling programmes. Session aimed at tree recycling fundraisers THIS SESSION WILL NOT BE RECORDED

Course Overview This course on Self Confidence & Self Esteem is designed to help individuals understand and enhance their self-belief. It focuses on practical methods and strategies to cultivate confidence and improve self-esteem. Learners will gain a deeper understanding of how confidence impacts personal and professional success, and they will explore tools to boost their confidence levels. By the end of the course, learners will be equipped with the knowledge and mindset needed to build lasting self-esteem and project confidence in various aspects of life. Course Description This course covers the fundamentals of self-confidence and self-esteem, providing a thorough understanding of the psychological aspects that influence these traits. Learners will explore various confidence-building strategies, with an emphasis on developing a positive mindset and maintaining self-belief in challenging situations. The course includes reflective activities to help individuals assess their current levels of confidence and implement effective methods to improve. Key areas of focus include overcoming self-doubt, setting personal goals, and learning how to build self-worth, all of which are integral to fostering lasting self-esteem. By the end of this course, learners will be able to apply their new skills to enhance their personal growth and professional success. Course Modules Module 01: Introduction Module 02: Understanding Confidence Module 03: Developing the Right Mindset to Gain Confidence Module 04: Build Confidence: Strategies That Work Module 05: Quick Activity to Build Your Confidence Module 06: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their self-confidence. Professionals aiming to develop stronger self-esteem for career growth. Beginners with an interest in personal development. Anyone wanting to overcome self-doubt and embrace positive self-image. Career Path Personal Development Coach HR Professional Sales Executive Leadership and Management Roles Motivational Speaker

Course Overview: This Personal Productivity Course is designed to equip learners with the essential skills and techniques to enhance their productivity, both personally and professionally. Covering key principles of time management, goal setting, and focus, the course provides valuable strategies to help individuals manage their tasks more efficiently, reduce distractions, and achieve their goals effectively. Learners will gain a deeper understanding of how to prioritise, manage workloads, and stay motivated, all while cultivating a mindset for continuous improvement. Upon completion, learners will be able to apply these skills to increase productivity and performance in various aspects of life and work. Course Description: The Personal Productivity Course delves into essential topics such as setting achievable goals, mastering prioritisation, eliminating distractions, and fostering self-motivation. Learners will explore strategies to optimise their time management, cultivate focus, and develop a systematic approach to tackling tasks. With practical insights, the course will guide individuals in overcoming procrastination, managing stress, and ensuring long-term success. The course is suitable for beginners and professionals alike, providing the foundation for enhanced productivity and a more balanced, goal-oriented life. By the end of the course, learners will have the skills to effectively plan, execute, and measure their productivity in both personal and professional settings. Course Modules: • Module 01: Introduction • Module 02: Core Principles of Focus & Productivity (See full curriculum) Who is this course for? Individuals seeking to improve their personal productivity. Professionals aiming to enhance career development through better time management. Beginners with an interest in learning productivity techniques for professional or personal growth. Anyone looking to optimise their focus, organisation, and performance. Career Path: Personal Assistant Project Manager Executive Assistant Operations Manager Team Leader Entrepreneur Administrative Coordinator Freelance Consultant

Course Overview The "UK Employment Law Level 5" course offers a comprehensive introduction to the key aspects of employment law within the UK. This course is designed for those seeking to understand the legal framework that governs workplace relations, from recruitment through to dismissal. Covering crucial topics such as employment contracts, discrimination, and health and safety, this course provides valuable knowledge applicable across various industries. By the end of the course, learners will be equipped with the legal understanding required to navigate and implement employment laws effectively, ensuring compliance and fostering fair workplace practices. Course Description This course delves into the fundamental areas of UK employment law, offering learners a thorough grounding in legislation that affects both employers and employees. Learners will explore areas including recruitment procedures, employment contracts, employee handbooks, and the disciplinary process, along with in-depth coverage of national minimum wage laws and workplace discrimination. The course also includes key topics such as parental rights, sick pay, pension schemes, and the health and safety obligations of employers. Learners will gain a comprehensive understanding of employment law, empowering them to contribute to a fair, legal, and well-managed workplace. Course Modules Module 01: Basics of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Rights, Sick Pay & Pension Scheme Module 08: Discrimination in the Workplace Module 09: Health & Safety at Work Module 10: Dismissal, Grievances and Employment Tribunals Module 11: Workplace Monitoring & Data Protection (See full curriculum) Who is this course for? Individuals seeking to understand UK employment law. Professionals aiming to advance their careers in HR or management. Beginners with an interest in workplace legislation and employee relations. HR managers and team leaders looking to update their legal knowledge. Career Path HR Manager Employment Lawyer Compliance Officer Payroll Specialist Workplace Policy Advisor Employee Relations Consultant

Course Overview Master the art of professional communication with our Email Writing: Styles and Templates course. This programme is designed to equip learners with the techniques and understanding needed to craft clear, concise, and impactful emails in any business or personal context. Covering everything from structuring emails and using the right tone, to managing inboxes and recognising email etiquette, this course enhances both written clarity and communication confidence. By the end of the course, learners will be able to identify different writing styles, adapt their tone to suit the audience, and apply best practices when communicating via email. Whether writing to clients, colleagues, or superiors, learners will leave better prepared to communicate effectively in the digital workplace. Course Description This course delves into the essentials of modern email writing, providing a thorough exploration of communication styles, tone, email structure, and content refinement. Learners will discover how to organise their emails logically, maintain professional standards, and ensure clarity in various types of written correspondence. The course also highlights key strategies for managing email flow and avoiding common mistakes, as well as guidance on email etiquette and the risks of digital communication. With real-world examples and scenarios, learners will be exposed to a variety of writing situations, gaining the ability to adapt their messaging to suit different audiences and purposes. Each module builds towards enhancing writing proficiency for formal and semi-formal settings. Course Modules Module 01: E-Mail Communications Module 02: Fundamentals of Writing Effective E-mails Module 03: Manage Your E-mail Module 04: Writing Styles and Tone Module 05: Additional Tips for Writing Effective E-Mail Module 06: Exercise Caution (See full curriculum) Who is this course for? Individuals seeking to improve their professional writing style. Professionals aiming to enhance their communication within workplace settings. Beginners with an interest in business writing and corporate communication. Administrative staff, customer service representatives, and team leaders responsible for written correspondence. Career Path Administrative Assistant Office Manager Customer Support Agent Executive Assistant HR Coordinator Content and Communications Executive Client Relationship Manager

Course Overview The LEED V4 - Building Design and Construction course offers an in-depth exploration of sustainable building practices in line with the LEED (Leadership in Energy and Environmental Design) standards. Learners will gain a comprehensive understanding of the LEED V4 framework and its application to building design and construction. The course highlights key principles, including energy efficiency, environmental responsibility, and resource management, equipping participants with the knowledge to meet LEED certification requirements. Upon completion, learners will be prepared to integrate sustainable practices into their work, contributing to green building initiatives and reducing environmental impact in the construction industry. Course Description This course delves into the core components of the LEED V4 standards, covering a broad spectrum of topics such as integrative processes, sustainable site development, water efficiency, energy optimisation, and indoor environmental quality. Learners will explore how these elements impact building design and construction, learning how to create energy-efficient, eco-friendly structures. The course provides a thorough examination of each LEED category, equipping participants with the skills needed to navigate the certification process and apply sustainable design principles to real-world projects. By the end, learners will have the knowledge to assess projects for LEED compliance and incorporate green strategies into building practices, driving sustainability forward. Course Modules Module 01: Introduction Module 02: Integrative Process Module 03: Location & Transportation Module 04: Sustainable Sites Module 05: Water Efficiency Module 06: Energy & Atmosphere Module 07: Materials & Resources Module 08: Indoor Environment Quality Module 09: Innovation Module 10: Regional Priority Module 11: Completion (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of sustainable building practices Professionals aiming to pursue LEED accreditation or certification Beginners with an interest in green building and environmental design Architects, engineers, and construction managers looking to stay current with industry standards Sustainability advocates looking to make a difference in the built environment Career Path Green Building Consultant LEED Accredited Professional Sustainability Coordinator Environmental Consultant Energy Manager Construction Project Manager Sustainability Analyst

Course Overview This comprehensive course in Supply Chain Management, Purchasing & Procurement provides learners with the strategic knowledge and operational understanding needed to navigate today’s dynamic supply environments. It explores the core components of supply chain systems, procurement cycles, and purchasing strategies, offering insight into effective logistics planning, supplier relations, and risk mitigation. Learners will gain the tools to streamline processes, optimise procurement decisions, and align purchasing objectives with broader business goals. Designed to support both career development and organisational efficiency, the course equips participants with a strong foundation in modern supply chain functions—contributing to smarter decision-making and improved supply performance. Course Description This course delves into the critical areas of supply chain operations, from foundational concepts to advanced procurement practices. Participants will study logistic management frameworks, category and inventory management, transport coordination, and supplier relationship strategies. Special focus is given to procurement tools, bid management, and cost reduction techniques that can enhance purchasing functions. Through each module, learners are introduced to effective methods for improving supply accuracy, managing quality, and applying risk assessment across sourcing channels. The course supports learners in understanding the interconnected nature of global supply networks, helping them contribute more effectively to procurement, planning, and supplier engagement in diverse business settings. Course Modules Module 01: Supply Chain Basics Module 02: Supply Chain Drivers Module 03: Introduction to Logistic Management Module 04: Planning Framework for Logistics Module 05: Transport Management Module 06: Role of Procurement in an Organisation Module 07: The Purchasing Cycle Module 08: Purchasing Toolkits Module 09: Managing Competitive Bids Module 10: Quality Management Module 11: Supplier Relationship Management Module 12: Analysing and Reducing Risk in the Supply Chain Module 13: Improving Efficiency and Accuracy Module 14: Category Management Module 15: Inventory Management Module 16: E-Procurement (See full curriculum) Who is this course for? Individuals seeking to build a career in procurement or logistics. Professionals aiming to upskill in supply chain operations. Beginners with an interest in purchasing and supply management. Business owners or team leaders looking to optimise procurement processes. Career Path Supply Chain Analyst Procurement Officer Purchasing Manager Inventory Control Specialist Logistics Coordinator Category Manager Supplier Relationship Manager Operations Executive in manufacturing, retail, or distribution sectors