2083 IT Certifications courses

Duration 1 Days 6 CPD hours This course is intended for After taking this course, you should be able to: Describe cloud architecture, administration, and licensing Understand hardware and features of all product families Implement best practices for troubleshooting and when to contact support Overview After taking this course, you should be able to: Implement core configurations for a full stack solution in the Meraki Dashboard Deploy foundational Meraki product features to meet basic IT requirements Understand and leverage essential Meraki Dashboard tools for troubleshooting The Engineering Cisco Meraki Solutions Part 1 (ECMS1) v2.1 is an introductory course that equips you with the technical knowledge and skills to confidently operate Cisco Meraki solutions as a unified management system of an entire network from a centralized dashboard. Through a full day of instruction including live demos and guided lab practice, you will learn how to implement core configurations for a full stack solution in the Meraki Dashboard and leverage essential Meraki Dashboard tools to enforce device security policies, deploy software and apps, and perform remote, live troubleshooting on managed devices. This is the first of two courses that prepare you for the Cisco Meraki Solutions Specialist certification exam. Describing the Cloud and the Cisco Meraki Dashboard Single Pane of Glass Management Cisco Meraki Full Stack Capabilities Describing Cisco Meraki Products and Administration Cisco Meraki MX Security and SD-WAN Appliance Cisco Meraki MS Switches Describing Cisco Meraki Troubleshooting Cisco Meraki Dashboard Sync and Real-Time Tools Integration of Cisco Meraki Monitoring and Troubleshooting Tools in Existing Systems

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Duration 5 Days 30 CPD hours This course is intended for Network Administrators Network security Administrators Network Security Engineer Network Defense Technicians CND Analyst Security Analyst Security Operator Anyone who involves in network operations Overview A dedicated focus on IoT security Network virtualization practices for the remote workforce Enhanced Cloud Security & IoT and Operational Technology (OT) Modules Introduction to threat intelligence In-depth Attack Surface Analysis Certified Network Defender (CND) is a vendor-neutral, hands-on, instructor-led comprehensive network security certification training program. It is a skills-based, lab intensive program based on the security education framework and work role task analysis presented by the National Infocomm Competency Framework (NICF) as well as a job-task analysis and cybersecurity education framework by the National Initiative of Cybersecurity Education (NICE). The course has also been mapped to global job roles and to the Department of Defense (DoD) job roles for system/network administrators. The program prepares network administrators how to identify what parts of an organization need to be reviewed and tested for security vulnerabilities and how to reduce, prevent, and mitigate risks in the network. CND covers the protect, detect, respond and predict approach to network security. Course Outline Network Attacks and Defense Strategies Administrative Network Security Technical Network Security Network Perimeter Security Endpoint Security-Windows Systems Endpoint Security-Linux Systems Endpoint Security- Mobile Devices Endpoint Security-IoT Devices Administrative Application Security Data Security Enterprise Virtual Network Security Enterprise Cloud Network Security Enterprise Wireless Network Security Network Traffic Monitoring and Analysis Network Logs Monitoring and Analysis Incident Response and Forensic Investigation Business Continuity and Disaster Recovery Risk Anticipation with Risk Management Threat Assessment with Attack Surface Analysis Threat Prediction with Cyber Threat Intelligence

Duration 2 Days 12 CPD hours This course is intended for This certification is for anyone who interfaces with stakeholders or works as a Product Owner in a Scrum Team. Scrum Product Owner Certified (SPOC?) certification exam is designed to confirm applicants practical and working knowledge of Scrum that equips them to handle the business aspects and stakeholders in a Scrum environment. Successful candidates will be awarded the Scrum Product Owner Certified (SPOC?)certification by SCRUMstudy after passing the included certification exam. The certification exam voucher is included in this course so you can take the exam at your convenience. Agile & Scrum Overview What is Agile? Why use Agile? The Agile Manifesto Principles of the Agile Manifesto Agile Methods Other Agile Methods Scrum Overview Scrum Summary Scrum Roles Scrum Roles The Product Owner The Scrum Team The Scrum Master Advantages of Cross-functional Teams Planning in Scrum Scrum Flow Requirements in Scrum Prioritizing the Product Backlog Adaptive Project Management Scrum Planning User Stories The Concept of Persona Acceptance Criteria Generic Done Criteria Criteria for a Good User Story Estimation Importance of Value Risk Burndown Graphics Scrum Board Sprint Planning Sprints (from Product Owner?s point of view) Sprint Planning Meeting Planning Game Task Estimation The Sprint Backlog Implementation of Scrum Daily Stand-up Meeting Sprint Review Meeting Sprint Retrospective Meeting Product Backlog Grooming Scrum for Large Projects Scrum for Large Projects The Chief Product Owner Distributed teams in Scrum Transition to Scrum Mapping Traditional Roles to Scrum Maintaining Stakeholder Involvement Note SCRUMstudy has authored the SBOK? Guide as a comprehensive guide to deliver successful projects using Scrum. SCRUMstudy works through its large global partner network of Authorized Training Providers (A.T.P.s) to deliver trainings and certifications. New Horizons is a proud Authorized Training Provider of SCRUMstudy.

Duration 4 Days 24 CPD hours This course is intended for This course is ideal for email digital marketers responsible for managing the email channel for their organization, Salesforce Admins responsible for supporting users when Marketing Cloud Connect is installed, and customers who will be connecting their Salesforce org to Marketing Cloud using Marketing Cloud Connect. Overview When you complete this course, you will be able to: Explain Marketing Cloud Connect. Connect a Marketing Cloud account to a Salesforce org. Create individualized content blocks to leverage Salesforce CRM data using personalization strings and dynamic content. Create an email in Content Builder. Utilize the various sending methods to send to a Lead, Contact, Report, or Campaign in Marketing Cloud and Sales and Service Clouds. Automate sending emails using a Triggered Email, Automation Studio, and Journey Builder. Configure Synchronized CRM Sources to bring CRM data into Marketing Cloud. Segment data using Reports, Filter Activity, and Query Activity. Create journeys using Salesforce Activities in Journey Builder. Review tracking data in Marketing Cloud and Sales and Service Clouds. Create analytics reports in Marketing Cloud. Create and customize Marketing Cloud reports in Sales and Service Clouds. Create a dashboard based on Marketing Cloud reports. Unify and analyze your data in one place with Marketing Cloud Connect. In this 4-day class, you'll learn how to link your Marketing, Sales, and Service Clouds to seamlessly engage with your customers. Discover how to segment Salesforce data to create personalized, targeted emails. Track and report on those emails to see what resonates most with your customers so you can strengthen your relationships with them. Salesforce Marketing Cloud Overview Review the Customer Success Platform Get to Know Marketing Cloud Marketing Cloud Connect Review Marketing Cloud Connect Review the Various Ways to Connect the Clouds Marketing Cloud Connect Configuration Explore How to Connect the Clouds Review the Prerequisites for Marketing Cloud Connect Review Salesforce Terminology Connect a Marketing Cloud Account to a Salesforce Org Review Prework Personalized Digital Marketing Review What Functionality Can Be Accomplished in Each Cloud Create a Personalized Email Leveraging Salesforce CRM Data Using Content Builder Use Testing Tools Send a Marketing Cloud Email Manually to a Lead, Contact, Report, and Campaign Automate the Sending of an Email via a Triggered Email, Automation Studio, and Journey Builder Understand What Happens When an Email Is Sent Understand Subscriber Statuses Synchronized CRM Data Explain How and Why to Bring Salesforce CRM Data into Marketing Cloud Synchronize Data Sources in Contact Builder Create Segments Using Filters and the Query Activity Create a Salesforce Data Extension for Sending Create a Journey Using Synchronized Data Sources Test a Journey Journey Builder Explain Sales and Service Cloud Activities Create a Journey Using Sales and Service Cloud Activities Tracking and Reporting Understand the Tracking Data Available in Marketing Cloud Create and Automate Tracking Reports in Marketing Cloud Understand the Tracking Data Available in Sales and Service Cloud Create and Customize Marketing Cloud Reports in Sales and Service Cloud Create a Dashboard for Marketing Cloud Tracking Reports Additional course details: Nexus Humans Salesforce Link Your Salesforce Data using Marketing Cloud Connect (MCC201) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Link Your Salesforce Data using Marketing Cloud Connect (MCC201) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for new and experienced programmers that want to learn how to write and troubleshoot Python code. This is the Microsoft recommended course for preparing for the 98-381 test. Previous programming experience is not required but recommended. Overview By the end of this course, you will be able to: Create Operations using Data Types and Operators Create Control Flow Operations Create Input and Output Operations Write and Document code to solve a specified problem Troubleshoot Problems and Write Error Handling Operations Perform Operations Using Modules and Tools This five-day instructor-led course (three-day boot camp) is intended for students who want to learn how to write, debug and document Python code Module 1: Perform Operations Using Data Types and Operators Assign data types to variables Perform data and data type operations Perform Arithmetic, Comparison and Logical Operations Review Module 2: Control Flow with Decisions and Loops Construct and analyze code segments that use branching statements Construct and analyze code segments that perform iterations Review Module 3: Perform Input and Output Operations Create Python code segments that perform file input and output operations Create Python code segments that perform console input and output operations Review Module 4: Document and Structure Code Construct and analyze code segments Document code segments using comments and documentation strings Review Module 5: Perform Troubleshooting and Error Handling Analyze, Detect and Fix code segments that have errors Analyze and construct code segments that handle exceptions Review Module 6: Perform Operations Using Modules and Tools Use Built-In Modules to perform basic operations Use Built-In Modules to perform complex operations Review

Duration 3.25 Days 19.5 CPD hours This course is intended for This course is intended for IT administrators with a minimum 2-5 years of experiencing working with Microsoft Windows Server, Windows 10, and Office 365 licensing. The course will utilize a pre-provisioned lab environment which includes Microsoft 365 E5 licenses and Enterprise Mobility and Security E5 licenses for each student. Powershell management topics will be discussed where applicable in the respective topics. This course will address Windows devices only enrolled in Intune. Configuring and Licensing Intune Endpoint Manager - quick discussion, portal access Discuss which licenses include Intune Discuss Microsoft Intune device-only subscription Discuss Azure Active Directory basic, P1, P2 licensing Intune setup and overview of capabilities Supported configurations Logging in and using Intune Admin portal via Azure Portal and via Endpoint manager site Configure a domain name (needed to support labs though may be done already for E1B/district) Add users and groups in Azure Portal Configure Azure AD connect and discuss AAD Connect Health Assigning licenses manually, via Powershell, and via AAD groups Set the MDM authority and enable device enrollment Add Apps to Intune - covered in detail in a later topic Configuring device profiles - covered in detail in a later topic Company Portal discussion - covered in detail in a later topic Configure app policies - covered in detail in a later topic Windows device management What is co-management - brief discussion on Endpoint Manager with Configuration Manager Registering, joining, hybrid join to Azure AD Enrollment method capabilities Azure AD joined Azure AD joined with Autopilot (User driven mode) Azure AD joined with Autopilot (Self deploying mode) Autopilot pre-provisioned deployment (formally known as white-glove) Device group tags for profile deployment Troubleshooting Autopilot Policy conflicts Known issues Using Powershell to connect to and manage Intune Software deployment Add apps to Intune Windows Store apps Microsoft Store for Business apps LOB apps - Sideloading Adding Win32 apps Running Powershell Scripts on devices Assigning Apps Monitor Apps Discovered Apps Configure Apps App Configuration Policies Office app policys Custom OMA-URI Policies Troubleshooting Managing devices Windows 10 Feature Updates Update rings to manage updates Mapping drives to SMB shares Discuss OneDrive for Business Manage Enterprise Wireless - Windows Configuration Designer, provisioning packages Implementing Conditional Access - device based, app based Printer management Universal Print Deploying printer settings Remote administration Intune Device Management Inventory Fresh Start Full Scan Remote Lock Restart Sync devices Bulk device actions Teamviewer integration requirements Intune Reporting Accessing Reports Exporting Reports using Graph

Duration 4 Days 24 CPD hours This course is intended for The audience for this course is either: a Dynamics 365 consultant who wants to learn Commerce, or a retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family. Overview After completing this course, students will be able to: Configure Dynamics 365 Commerce Headquarters Configure products, prices, discounts, loyalty, and affiliations Manage Point of Sale (POS) in Dynamics 365 Commerce Configure and Manage Dynamics 365 Commerce call centers Manage e-commerce Dynamics 365 Commerce functional consultants set up and use the application functionality in Dynamics 365 Commerce, and provide support for the application. The functional consultant typically has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce. This four-day course covers the essentials for the role Module 1: Get started with Dynamics 365 Commerce Introduction to Unified Commerce platform Dynamics 365 Commerce architecture Deployment of Dynamics 365 Commerce Hardware and peripherals Module 2: Configure Commerce Headquarters Configure prerequisites and Commerce parameters Configure and maintain payment processing Configure Commerce Data Exchange (CDX) Configure delivery modes and charges Configure and work with statements Module 3: Products and Merchandising Product information management Merchandising in Dynamics 365 Commerce Product recommendations and product discovery Module 4: Retail Pricing Manage Pricing Manage discounts and promotions Module 5: Loyalty and customer experience Customer Management Loyalty and affiliations Module 6: Point of sale Introduction to POS Channel Setup Configure Cash and Shift management Worker Setup Point of Sale Setup Customer management at POS Transaction processing Inventory processing End of day processing Reporting Configure and work with Task management Test POS Maintain registers and devices Localization Module 7: Configure and work with call centers in Dynamics 365 Commerce Configure channel Configure Product Catalogs Configure Order Holds Create call center orders Configure call center directed selling Configure Returns and Refunds Configure continuity orders and installment billing Module 8: Work with E-Commerce in Dynamics 365 Commerce Describe e-commerce core capabilities Configure an E-Commerce Channel in Dynamics 365 HQ Configure an E-Commerce site Configure and manage E-Commerce site content Describe & Demonstrate digital asset management Configure business-to-business (B2B) site Configure Ratings and reviews functionality Demonstrate E-Commerce Order Processing Module 9: Manage order fulfillment and inventory in Dynamics 365 Commerce Configure and work with Stock replenishment Configure and work with Order fulfillment Module 10: Work with Dynamics 365 Fraud Protection Overview of Dynamics Fraud Protection Describe Dynamics Fraud Protection Services Configure and work with Dynamics Fraud Protection with Dynamics 365 Commerce Additional course details: Nexus Humans MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This class is designed for email digital marketers who manage the email channel for their organization. Whether you are new to Marketing Cloud or looking for tips on how to improve your existing customer journeys, this class is a great place to start. No prior knowledge of Marketing Cloud is needed. Overview When you complete this course, you will be able to: Explain compliance concepts to ensure optimal deliverability. Use tools within Marketing Cloud to uphold deliverability standards. Utilize Email Design best practices to ensure the best customer experience. Develop effective, relevant messages using Content Builder. Design and test different delivery methods and options when sending an email message. Design and execute customer journeys using automation tools within Marketing Cloud. Differentiate the use cases for different automation activities in Automation Studio and Journey Builder. Define fundamental data management and structure terminology. Use data segmentation tools to create targeted emails. Apply a simple data model concept to a real-world scenario. Define subscriber statuses, unsubscribe methods, and preferences. Analyze marketing campaigns using common KPIs. Solve a common marketing problem using troubleshooting guidance. Prioritize testing methods and tools to ensure quality control. Explain fundamental account and sending administration. Know where to go for more information, guidance, and support. Describe capabilities across the platform. Start your journey to becoming a Marketing Cloud Specialist. In this 5-day, expert-led class, you will learn how to build customer journeys within Marketing Cloud. Our team of Marketing Cloud pros will walk you through best practices related to executing, monitoring, and analyzing your journeys, arming you with the tools and know-how to design personalized journeys and engage with your customers in a whole new way. Course Outline Introduction to Salesforce Marketing Cloud Administration Subscriber and Data Management Email Message Design and Creation Message Testing, Delivery, and Email Marketing Best Practices Marketing Automation Analytics and Troubleshooting Summary

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback