2085 IT Certifications courses

Duration 3.25 Days 19.5 CPD hours This course is intended for This course is intended for IT administrators with a minimum 2-5 years of experiencing working with Microsoft Windows Server, Windows 10, and Office 365 licensing. The course will utilize a pre-provisioned lab environment which includes Microsoft 365 E5 licenses and Enterprise Mobility and Security E5 licenses for each student. Powershell management topics will be discussed where applicable in the respective topics. This course will address Windows devices only enrolled in Intune. Configuring and Licensing Intune Endpoint Manager - quick discussion, portal access Discuss which licenses include Intune Discuss Microsoft Intune device-only subscription Discuss Azure Active Directory basic, P1, P2 licensing Intune setup and overview of capabilities Supported configurations Logging in and using Intune Admin portal via Azure Portal and via Endpoint manager site Configure a domain name (needed to support labs though may be done already for E1B/district) Add users and groups in Azure Portal Configure Azure AD connect and discuss AAD Connect Health Assigning licenses manually, via Powershell, and via AAD groups Set the MDM authority and enable device enrollment Add Apps to Intune - covered in detail in a later topic Configuring device profiles - covered in detail in a later topic Company Portal discussion - covered in detail in a later topic Configure app policies - covered in detail in a later topic Windows device management What is co-management - brief discussion on Endpoint Manager with Configuration Manager Registering, joining, hybrid join to Azure AD Enrollment method capabilities Azure AD joined Azure AD joined with Autopilot (User driven mode) Azure AD joined with Autopilot (Self deploying mode) Autopilot pre-provisioned deployment (formally known as white-glove) Device group tags for profile deployment Troubleshooting Autopilot Policy conflicts Known issues Using Powershell to connect to and manage Intune Software deployment Add apps to Intune Windows Store apps Microsoft Store for Business apps LOB apps - Sideloading Adding Win32 apps Running Powershell Scripts on devices Assigning Apps Monitor Apps Discovered Apps Configure Apps App Configuration Policies Office app policys Custom OMA-URI Policies Troubleshooting Managing devices Windows 10 Feature Updates Update rings to manage updates Mapping drives to SMB shares Discuss OneDrive for Business Manage Enterprise Wireless - Windows Configuration Designer, provisioning packages Implementing Conditional Access - device based, app based Printer management Universal Print Deploying printer settings Remote administration Intune Device Management Inventory Fresh Start Full Scan Remote Lock Restart Sync devices Bulk device actions Teamviewer integration requirements Intune Reporting Accessing Reports Exporting Reports using Graph

Duration 5 Days 30 CPD hours This course is intended for This class is designed for email digital marketers who manage the email channel for their organization. Whether you are new to Marketing Cloud or looking for tips on how to improve your existing customer journeys, this class is a great place to start. No prior knowledge of Marketing Cloud is needed. Overview When you complete this course, you will be able to: Explain compliance concepts to ensure optimal deliverability. Use tools within Marketing Cloud to uphold deliverability standards. Utilize Email Design best practices to ensure the best customer experience. Develop effective, relevant messages using Content Builder. Design and test different delivery methods and options when sending an email message. Design and execute customer journeys using automation tools within Marketing Cloud. Differentiate the use cases for different automation activities in Automation Studio and Journey Builder. Define fundamental data management and structure terminology. Use data segmentation tools to create targeted emails. Apply a simple data model concept to a real-world scenario. Define subscriber statuses, unsubscribe methods, and preferences. Analyze marketing campaigns using common KPIs. Solve a common marketing problem using troubleshooting guidance. Prioritize testing methods and tools to ensure quality control. Explain fundamental account and sending administration. Know where to go for more information, guidance, and support. Describe capabilities across the platform. Start your journey to becoming a Marketing Cloud Specialist. In this 5-day, expert-led class, you will learn how to build customer journeys within Marketing Cloud. Our team of Marketing Cloud pros will walk you through best practices related to executing, monitoring, and analyzing your journeys, arming you with the tools and know-how to design personalized journeys and engage with your customers in a whole new way. Course Outline Introduction to Salesforce Marketing Cloud Administration Subscriber and Data Management Email Message Design and Creation Message Testing, Delivery, and Email Marketing Best Practices Marketing Automation Analytics and Troubleshooting Summary

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Duration 5 Days 30 CPD hours This course is intended for This course is intended for new and experienced programmers that want to learn how to write and troubleshoot Python code. This is the Microsoft recommended course for preparing for the 98-381 test. Previous programming experience is not required but recommended. Overview By the end of this course, you will be able to: Create Operations using Data Types and Operators Create Control Flow Operations Create Input and Output Operations Write and Document code to solve a specified problem Troubleshoot Problems and Write Error Handling Operations Perform Operations Using Modules and Tools This five-day instructor-led course (three-day boot camp) is intended for students who want to learn how to write, debug and document Python code Module 1: Perform Operations Using Data Types and Operators Assign data types to variables Perform data and data type operations Perform Arithmetic, Comparison and Logical Operations Review Module 2: Control Flow with Decisions and Loops Construct and analyze code segments that use branching statements Construct and analyze code segments that perform iterations Review Module 3: Perform Input and Output Operations Create Python code segments that perform file input and output operations Create Python code segments that perform console input and output operations Review Module 4: Document and Structure Code Construct and analyze code segments Document code segments using comments and documentation strings Review Module 5: Perform Troubleshooting and Error Handling Analyze, Detect and Fix code segments that have errors Analyze and construct code segments that handle exceptions Review Module 6: Perform Operations Using Modules and Tools Use Built-In Modules to perform basic operations Use Built-In Modules to perform complex operations Review

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Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: Channel Partner System Engineers System Administrators Architects Security Professionals Overview Upon successful completion of this course, the student will gain the following knowledge:How to describe and position Cisco UmbrellaDiscuss Secure Internet Gateway and Ransomware ProtectionLearn about DNS & IP layer enforcement & Intelligent ProxyDescribe Command and control callback blockingDiscuss Threat IntelligenceCompare Umbrella PackagesUnderstand Roaming SecurityBasic understanding of Cisco Roaming ClientUnderstand how to use Cisco Umbrella Virtual ApplianceExplain the ease of Integrating Cisco Umbrella into Active DirectoryDiscuss Umbrella ReportingUnderstand Utilize Multi-Organization Tools Cisco Umbrella? is a cloud security platform that provides the first line of defense against threats on the Internet. Being able to understand and position how Cisco Umbrella? works and what are the features is the key focus of this 2-day Cisco© online IT class. Students who enter the course with a basic understanding of Cisco© products and IT solutions will be able to describe the Cisco Umbrella?, understand Secure Internet Gateway and Ransomware Protection, discuss Threat Intelligence, use Cisco© Roaming Client. Cisco Umbrella- Security Solution Discuss Security Internet Gateway Explain Ransomware Protection DNS & IP layer enforcement Intelligent Proxy Command & control callback blocking Threat Intelligence Umbrella Packages Implementing Cisco Umbrella Overview of Cisco Umbrella How do you Protect your network Review how to Point your DNS to Cisco Umbrella What are the custom policies? Discuss Intelligent Proxy Umbrella Policy Tester Policy Precedence Roaming Client Introduction to Umbrella Roaming Client Prerequisites Downloading and Installing Adding IP Layer Enforcement Status, States, and Functionality Virtual Appliances Internal Domains Umbrella Roaming Security AnyConnect: Cisco Umbrella Roaming Security Client Administrator Guide Cisco Umbrella Dashboard at a glance Cisco Certificate Import Virtual Appliance Setup Guide Discuss Deployment Guidelines How to Deploy the VAs Review via VMware Review via Hyper-V Understand Your VAs Local DNS Forwarding Overview of DNS Explain Sites and Internal Networks Sizing Active Directory Overview of Active Directory Discuss Up DNS Forwarding with your VAs Active Directory Environment Route DNS Traffic Communication Flow Multiple Active Directory and Umbrella Sites Reporting Overview Reporting Basics Understanding Security Categories Scheduled Reports: Overview Security Overview Report Activity Search Report Security Activity Report Destinations Report Identities Report Cloud Services Report Admin Audit Log Report Umbrella Multi-Org Overview Cisco Umbrella Multi-Org Overview Centralized Settings Centralized Reports: Service Status Centralized Reports: Cloud Services Additional course details: Nexus Humans Cisco Administering and Positioning Cisco Umbrella Operations (ADMUMB) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering and Positioning Cisco Umbrella Operations (ADMUMB) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Duration 5 Days 30 CPD hours This course is intended for This course is designed for Java developers who want to learn more about the specifications that comprise the world of Java Enterprise Edition (Java EE). Overview As a result of attending this course, you should be able to describe most of the specifications in Java EE 7 and create a component with each specification. You will be able to convert a Java SE program into a multi-tiered Java EE application. You should be able to demonstrate these skills: Describe the architecture of multi-tiered Java EE applications. Package Java EE applications and deploy to Red Hat JBoss Enterprise Application Platform with various tools. Create an Enterprise Java Bean instance. Manage the persistence of data using Java Persistence API. Create a web service using JAX-RS. Properly apply context scopes to beans and inject resources into Java Beans. Store and retrieve messages using the Java Messaging Service. Secure a Java EE application. Red Hat Application Development I: Programming in Java EE with exam (AD184) exposes experienced Java Standard Edition (Java SE) developers to the world of Java Enterprise Edition (Java EE). This course is based on Red Hat© Enterprise Application Platform 7.0. This course is a combination of Red Hat Application Development I: Programming in Java EE (AD183) and Red Hat Certified Enterprise Application Developer Exam (EX183). In this course, you will learn about the various specifications that make up Java EE. Through hands-on labs, you will transform a simple Java SE command line application into a multi-tiered enterprise application using various Java EE specifications, including Enterprise Java Beans, Java Persistence API, Java Messaging Service, JAX-RS for REST services, Contexts and Dependency Injection (CDI), and JAAS for securing the application. Transition to multi-tiered applications Describe Java EE features and distinguish between Java EE and Java SE applications. Package and deploying applications to an application server Describe the architecture of a Java EE application server, package an application, and deploy the application to an EAP server. Create Enterprise Java Beans Develop Enterprise Java Beans, including message-driven beans. Manage persistence Create persistence entities with validations. Manage entity relationships Define and manage JPA entity relationships. Create REST services Create REST APIs using the JAX-RS specification. Implement Contexts and Dependency Injection Describe typical use cases for using CDI and successfully implement it in an application. Create messaging applications with JMS Create messaging clients that send and receive messages using the JMS API. Secure Java EE applications Use JAAS to secure a Java EE application. Comprehensive review of Red Hat JBoss Development I: Java EE Demonstrate proficiency of the knowledge and skills obtained during the course. Additional course details: Nexus Humans Red Hat Application Development I: Programming in Java EE with exam (AD184) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat Application Development I: Programming in Java EE with exam (AD184) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Account manager Deployment engineer Deployment project manager Sales engineer Overview After taking this course, you should be able to: Describe CCE flows and processes required to support and troubleshoot the PCCE deployment Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco© PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Component Review PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System Command-Line Interface (CLI) Troubleshooting CCE Troubleshoot Certificates Troubleshoot Cisco Finesse Troubleshoot a PCCE Deployment Additional course details: Nexus Humans Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Developed for IT Professionals with extensive networking and Citrix ADC experience. This course is built for IT Professionals who are responsible for defining the overall structure or architecture of a Citrix networking environment. This course encompasses advanced Citrix networking configurations and leading Citrix design principles. Overview How to identify and prioritize business drivers, constraints, and requirements using the Citrix Consulting methodologyAssess environment requirements and learn to apply leading design principles to address them in a multi-site Citrix ADC deploymentApply advanced authentication and load balancing principles In this expert training course students will be exposed to advanced networking and Citrix ADC concepts and configurations. Through lecture, lab exercises, and real-world case studies, students will learn to look critically at environment requirements, constraints, and business drivers to create a complex Citrix networking solution. Topics to be covered in this course include multi-site and multitenant deployments, advanced authentication and load balancing, and automation and orchestration and advanced troubleshooting. This training will also prepare students for the Citrix Certified Expert in Networking (CCE-N) exam.This course includes a voucher to take the related exam (1Y0-440: Citrix Networking Assessment, Design, and Advanced Configuration) and earn your Citrix Certified Expert ? Networking (CCE-N) certification. Networking Methodology and Assessment Understanding the Citrix methodology Business Drivers and Requirements User Segmentation Application Assessment Capabilities Assessment Citrix Networking Deployment Architecture and Topology Multi-Site Deployments Multi Tennant Infrastructure Cloud Deployments High Availability Citrix ADC Double-Hop Scenarios Secure Web Gateway Advanced Authentication and Authorization Authorization Policies Access Policies Advanced Authentication Options Multi-Factor Authentication nFactor Authentication AAA Session Management Citrix ADC Security Authorization Pre-authentication and Endpoint Analysis Scans Protection against Layer 4-7 Attacks Web App Firewall Citrix Gateway Configuration Considerations ICA Proxy Configuration VPN Access Clientless Access Split Tunneling RDP Proxy Deployment and Configuration Advanced Load Distribution and Link Load balancing Advanced Load Balancing Link Load Balancing Firewall Load Balancing Microsoft Exchange Load Balancing Advanced Global Server Load Balancing Global Server Load Balancing Persistence DNS, Policies, Expressions, Actions, and Views GSLB Monitoring and Considerations Application Delivery Management Automation and Orchestration Application Delivery Management Outbound Traffic Dashboard Automation Orchestration Configuration Jobs Configuration Audit NITRO API StyleBooks (Net-new) Additional course details: Nexus Humans CNS-420 Citrix Networking Assessment, Design, and Advanced Configuration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CNS-420 Citrix Networking Assessment, Design, and Advanced Configuration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.