312 Influence courses in Cardiff delivered Live Online

Understand what assertiveness really is and how to deal with challenging situations more confidently.

Effective communication is a skill. This half-day workshop is very interactive - participants can practise their communication skills in a positive, supportive environment. 1 Welcome, introductions and objectives The definition of effective communication Exercise: sending a message 2 Verbal communications Effective communicators - who are they? What skills or attributes do they have? Listening skills, clear use of words, presence, eye contact, body language 3 How good a listener are you? Exercise: listening skills questionnaire and evaluation 4 Impact versus intent - what did you really mean to say? Attitudes influence behaviour and behaviour breeds behaviour Exercise: 'I never said she stole money' The need to avoid misunderstanding or misinterpretation 5 The 5 key principles to effective communication Exercise: 'What would you say?' 6 Written communication What makes an effective written communication? Kipling's 6 Honest Men: who, what, where, when, why and how Planning to write an email 7 Fuzzy meanings Probabilities for misunderstandings and misinterpretations 8 Practical exercise Hone written communication skills and put into practice hints and tips from the session 9 Review of key learning points and objectives

Learn the skills of being more confident and assertive in the workplace plus be able to influence people to do the things you would like them to do. Course overview Duration: 1 day (6.5 hours) This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training. Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required. Objectives  The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings. By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours. Content What is influencing and assertiveness? Sources of power Influencing skills and choosing the right approach When to be assertive and alternative behaviours Assertive behaviour Behavioural styles and their impact on working relationships Identifying different behaviour types; assertive, aggressive, passive Building confidence and negotiating a win/win result Developing Skills Communication skills – the language of influence and communication dynamics Different influencing techniques and when to use them The art of saying ‘No’ - having the confidence to challenge Receiving criticism assertively and assertiveness behaviour analysis The language of assertion Meeting skills Giving and receiving feedback Dealing with confrontation, aggression and challenges in a confident manner Practical Exercises and Action Planning Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan

Empowered people perform better at work. Why? Because when your abilities, purpose and experience are valued you feel more like taking initiative, being accountable and supporting colleagues. We’re going to give you the tools to help you identify your level of empowerment. Here’s where you’ll discover what gets in the way of feeling truly fulfilled and what actions you could take to dial it up.

Learn the Basic PhotoshopTraining Course Learn retouching, layers, color, correction, shapes, and symbols. Delve into graphic design, photo editing, and digital art. From beginner to pro, gaining expertise in UX strategies, ensuring your websites are impactful and user-friendly. Click here for more info: Website Duration: 10 hours Approach: 1-on1 sessions and Personalized guidance. Schedule: Customize your schedule by booking a convenient hour, available from Monday to Saturday between 9 am and 7 pm. Module 1: Interface and Preferences Familiarize yourself with the Photoshop Interface Customize Panels and Toolbars to match your workflow Explore Photoshop Preferences to optimize settings Discover various Photoshop CC Workspaces tailored for different tasks Begin with essential Keyboard Shortcuts Module 2: Image File Formats Understand diverse image file formats such as PSD, JPEG, PNG, and PDF Delve into File Compression and its influence on image quality Module 3: Creating a New Document Set dimensions and size for new documents Grasp media units for accurate design specifications Explore Color Profiles and their significance Save presets for swift document setups Module 4: Placing Images Differentiate Embedded vs. Linked images Introduction to Smart Objects for non-destructive editing Master the Selection tool for precise image placement Module 5: Image Size and Resolution Save images using various formats and compression settings Understand Image Size and Resolution for diverse output needs Module 6: Layers Introduction Organize your work with Layer management Master layer tasks such as reordering, renaming, grouping, locking, and hiding Module 7: Selection Tools Explore Selection Tools like Marquee, Magic Wand, Quick Selection, and Lasso Grasp Inverse Selection and Deselect for efficient editing Module 8: Layer Effects Apply captivating Layer Effects such as Drop Shadow, Stroke, and Outer Glow Save and replicate Effects Styles for quick application Combine multiple effects for creative designs Module 9: Introduction to Shapes Utilize the Shapes tool for fundamental design elements Create Custom Shapes for unique designs Understand Color principles and use the Properties Panel for adjustments Master the Direct Selection tool for precise shape editing Create a basic poster using provided examples Module 10: Type and Typography Work with Type and explore the Character and Paragraph Panel Utilize Styles Panel for consistent text formatting Save favorite fonts for easy access Apply Effects and Layer Styles on Type for impactful typography Learn about Leading, Tracking, and Kerning for optimal text spacing Module 11: Colors Understand RGB vs. CMYK color modes Select colors using the Eyedropper tool Save colors as Swatches for reuse Create gradients using the Gradient Tool Module 12: Creating a Clipping Mask Master the concept of Clipping Masks and their application Apply Clipping Masks to Type, Images, and Shapes Combine Layer Effects with Clipping Masks for creative designs Module 13: Introduction to Masking Understand Masking and its importance in image editing Utilize the Brush tool for mask creation Learn Masking shortcuts and use Gradient Mask for smooth transitions Module 14: Adjustment Layers Explore Color and Gradient Adjustment Layers for image enhancements Master Curves, Levels, and Hue/Saturation Adjustment Layers for precise color control Convert images to Black and White using Adjustment Layers Combine Adjustment Layer Masks for targeted edits Module 15: Image Touch Up Master various touch-up techniques, including Red Eye Removal, Spot Healing Brush, and Patch Tool Utilize Content Aware Removal for seamless object removal Restore old photos using Clone Stamp and Dodge/Burn tools Enhance portraits by removing blemishes and whitening teeth Module 16: Filters Introduction Understand Smart Objects and Filter usage for non-destructive editing Explore the Filters Gallery and experiment with Blur and Vantage filters Module 17: Blending Modes Introduction Master the concept of Blending Modes and their effects on layer overlays Understand different Blending Modes like Darken, Lighten, and Overlay Layer Mastery: Develop expertise in working with layers, mastering advanced techniques for seamless editing and design organization in Adobe Photoshop. Precision Editing: Skillfully employ a variety of selection tools, ensuring precise and meticulous editing, manipulation, and composition of images and elements. Creative Layer Effects: Apply captivating Layer Effects with finesse, enhancing your designs and visuals to achieve professional-grade aesthetics. Advanced Editing Techniques: Understand the functionalities of Adjustment Layers, Masking, and Clipping Masks, enabling you to perform advanced editing and compositing tasks with confidence and precision. Effective Photo Restoration: Acquire techniques to touch up and restore photographs effectively, ensuring professional-quality results in photo editing and retouching. Typography Expertise: Explore advanced typography techniques, enabling you to create visually appealing text designs that complement your overall compositions. Filter Applications: Gain an introductory understanding of Filters and their creative applications, enhancing your ability to add artistic effects and refine visuals. Practical Color Theory: Grasp the fundamental principles of Color Theory and apply them practically in your designs, ensuring harmonious and visually pleasing color schemes in your work. Course Highlights: Advanced Photoshop Skills: Learn intricate techniques for professional image editing, retouching, and manipulation. Creative Design Projects: Engage in hands-on projects to enhance your practical skills in real-world scenarios. Mastering Special Effects: Dive into advanced topics like layer effects, filters, and blending modes to create stunning visual effects. Typography and Design Principles: Explore typography styles, layout design, and color theory for compelling compositions. Professional Portfolio Development: Receive guidance on creating a professional portfolio showcasing your Photoshop expertise. Potential Job Roles: Graphic Designer: Craft visually appealing graphics for print and digital media. Digital Artist: Create digital artwork for various applications, from illustrations to advertisements. Photo Retoucher: Enhance and manipulate photos for professional use, including portrait retouching. UI/UX Designer: Design user interfaces and experiences for websites and applications. Web Designer: Develop visually engaging websites with expertise in Photoshop for web design. Marketing Content Creator: Produce marketing materials such as banners, brochures, and social media visuals. Freelance Designer: Work independently, offering design services to clients across different industries. Advertising Creative: Contribute to creative campaigns by designing impactful ad visuals. Print Production Specialist: Prepare print-ready materials, ensuring quality in printed products. Photography Post-Processing Specialist: Enhance and retouch photographs, optimizing them for professional use. Comprehensive Photoshop Proficiency: Develop a solid foundation in Photoshop, mastering essential tools and techniques vital for image editing and manipulation. Creative Editing Expertise: Learn advanced retouching, image enhancement, digital artwork creation, and graphic design using Photoshop's powerful features. Professional-Grade Results: Acquire skills for achieving professional-level outcomes in image editing, ensuring precise color correction, seamless retouching, and visually appealing compositions. Optimized Workflow: Discover time-saving tips, shortcuts, and efficient techniques to enhance your Photoshop workflow. Learn layer management, non-destructive editing, and automation for streamlined processes. Versatile Design Skills: Unlock creative possibilities by mastering text effects, digital collages, filters, and graphic design for diverse mediums. Access to Recorded Lessons: Revisit course material and reinforce learning through recorded lessons. Review specific techniques at your own pace, deepening your understanding of Photoshop. Lifetime Email Assistance: Benefit from continuous support with lifetime email assistance. Seek guidance, get answers to questions, and seek clarification even after completing the course.

Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. Course overview Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. Objectives  By the end of the course you will be able to: Utilise influencing skills to pre-empt and defuse conflict Resolve conflict by choosing the right approach Recognise the impact of non-verbal communication in managing conflict Use language skills necessary to get you message across in the ‘right’ way Present your case in a reasonable and responsible manner Identify behaviours that can help or hinder interactions with others Apply different techniques for managing conflict positively and for dealing with aggression Content Developing Influence Networking Sources of influence Influencing techniques Effective Behaviour Choosing the right approach Techniques to pre-empt or defuse conflict Behavioural styles and their impact on working relationships Triggers to aggressive behaviour Managing conflict flash points Dealing with different behaviour types Developing Skills Communication skills in conflict situations Using the right language Verbal and non verbal communications Managing our body language Your conflict management style analysis Thomas Killman Conflict Handling Instrument Working in groups Practical exercises and case studies The language of mediation Transactional Analysis Practical Practical exercises Case studies Personal action planning

Every relationship has its ups and downs, but sometimes these become too difficult for a couple to manage on their own… Accredited CPD Certificate: 6 hours Length: 1 day (9.15am–4.00pm GMT) Probably the best couples therapy training course I have ever attended. Very full, hugely informative contentWELLBEING OFFICER, SOLENT MIND Live training delivered online – Attend Jennifer Broadley’s online training masterclass live online on Tuesday 21st May 24 via Zoom. The content covered is the same as her attended workshop with a few modifications to some of the exercises, and you will have plenty of opportunities to ask questions. All you need is a quiet place to watch, a computer or tablet and a strong internet signal, the rest is easy – simply book your place as normal, and we will email you details of how to join the Zoom workshop. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. Why take this course Relationship issues are one of the most common causes of emotional distress – and often the reason people seek help. A solid understanding of why difficulties arise, and what can be done about them, is extremely useful therefore for all caring professionals, not just those working with couples. Drawing on pioneering research, Jennifer Broadley’s one-day couples counselling course gives you this important knowledge, along with a range of strategies and proven tips for working effectively and ethically with more than one client. She shares the practical guidelines and skills she has acquired over many years of successfully helping couples using the human givens approach to build and maintain supportive and mutually rewarding relationships. Presented without psychobabble, and making good use of insightful case histories, Jennifer demystifies an area of counselling that many find daunting or fear is complicated. The day covers: the most effective ways to help and build rapport with couples in conflicted relationships; the sex differences in processing emotions; non-blame talking styles; the long-term impact of parenting; past conditioning, including psychological traumas, that can give clues about why difficulties arose; and what we can learn from the way successful couples facilitate mutual needs satisfaction. Well worth attending – and the money. I'm going back refreshed and well resourced, with lots of new skills and strategies to try.PSYCHOTHERAPIST What will you learn Essential skills for building and maintaining rapport with two emotionally-aroused people Ways to encourage both partners to engage in solving their difficulties How to teach non-blaming communication skills and explain the differences in male and female behaviour to clients What to do if one or even both parties are having an affair How to deal with issues specific to couple counselling, such as confidentiality The key points you need to bear in mind when working with more than one client at a time How to structure effective therapy sessions and goal setting with two people Effective ways to help each partner begin to cooperate in helping the other get their emotional needs met The key ingredients for a healthy and mutually rewarding relationship An insight into the many common relationship problems – and how to help clients overcome them (illustrated with case histories) Tips and techniques for staying objective and empathetic, whilst calming your clients’ high emotional arousal How to recognise and interrupt disruptive behaviour patterns How to use Solution Focused Questioning to initiate change How to manage setbacks and keep the partners motivated How to tell when the relationship isn’t the problem – and what to do about it How to use Guided Imagery with two people Information regarding the latest research into effective couples therapy How early life experiences can influence our relationships, and what to do about this now Creative ways to develop effective interventions, including using tasks and metaphor Asperger’s syndrome – how to work with couples if one or both show Asperger traits, a common cause of relationship problems Considering the wider picture, including other family members Course notes, Accredited CPD Certificate and more… Course Programme The ‘Couples therapy – a practical masterclass’ counselling course starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am What predicts relationship stability and fulfilment? 11.00am Comfort break and discussion 11.30am Building empathy, how to use RIGAAR™ 1.00pm Lunch break 1.45pm Structuring therapeutic interventions, establishing goals, and moving forward 2.45pm Comfort break and discussion 3.00pm Valuing the bigger context 4.00pm Day ends Who is this course suitable for? Anyone considering working therapeutically with couples Psychotherapists and counsellors already working with couples who would like additional insights, tools and strategies to use Anyone involved in mental health or whose work involves dealing with couples or families, including: social workers, psychologists, teachers, GPs and health visitors Anyone who is interested in learning solution focused, brief therapy interventions, working from the human givens approach, to facilitate a rapid process of change for couples in distress Anyone wanting to overcome their own insecurity in a relationship or to learn more about the myriad dynamics that come into play in relationships will benefit from the information given on this course. Please Note This course is not a substitute for therapy.

In this webinar, we will explore the power of customer reviews and how they can significantly impact your reputation and attract more customers to your business. Join us as we delve into the strategies and best practices for leveraging reviews to enhance your online presence and ultimately drive growth. Whether you're a small business owner, a marketer, or a customer service professional, this webinar will provide you with valuable insights and actionable tips to optimise your review management approach.

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Ensuring learning and development contributes to improved performance in the workplace at an individual, team and organisation level.