In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills and manage your customer expectations successfully, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics are crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Managing expectations - overall understanding</li><li fr-original-style="" style="box-sizing: border-box;">Add values to the relationship with your clients</li><li fr-original-style="" style="box-sizing: border-box;">Knowing and setting your limits with your customers</li><li fr-original-style="" style="box-sizing: border-box;">Show genuine care to generate trust</li><li fr-original-style="" style="box-sizing: border-box;">Having the right negotiation skills</li><li fr-original-style="" style="box-sizing: border-box;">Understand and acknowledge your customers&rsquo; needs</li><li fr-original-style="" style="box-sizing: border-box;">Awareness and adaptability to the different types of customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length:&nbsp;4 hours Feel free to reach out if you want to know more or enquire my course!

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.



If you want to improve your or your employees' customer service skills and manage your customer expectations successfully, feel free to check out my Training course focusing on this key topic.
Delivered both on-site and online, this course has been specifically tailored to cover key topics are crucial to customer success and to improve customer service abilities.


Topics covered:
Managing expectations - overall understanding
Add values to the relationship with your clients
Knowing and setting your limits with your customers
Show genuine care to generate trust
Having the right negotiation skills
Understand and acknowledge your customers’ needs
Awareness and adaptability to the different types of customers
Overcoming challenges to make the experience better
Length: 4 hours


Feel free to reach out if you want to know more or enquire my course!

Beyond Satisfaction - Customer service Training

Customer Experience

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Hospitality & Catering

Customer Success (CS)

Customer Journey

Customer Relationship Management

Hospitality Management

Hospitality & Tourism

Hospitality

Dealing With Difficult Customers

Customer Experience Management

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey


Peterborough

"Are you looking to equip your team with essential first aid skills? Look no further! Our group booking option caters to teams of up to six participants, offering a convenient and cost-effective solution for organizations seeking to enhance their workforce&#39;s safety and preparedness." Welcome to our Emergency First Aid at Work Level 3 (VTQ) qualification (EFAW), the perfect solution for businesses identifying minimal first aid needs in their workplace.&nbsp;Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.Throughout the day, you&#39;ll delve into a range of topics, from assessing and managing incidents to administering life-saving techniques. Guided by our expert instructors, you&#39;ll learn how to respond promptly to injuries, illnesses, and accidents that may occur in the workplace or everyday life.Interactive demonstrations, practical exercises, and real-life scenarios ensure that you not only understand the theory but also gain hands-on experience in applying first aid techniques. Whether it&#39;s CPR, bandaging wounds, or dealing with burns and fractures, you&#39;ll leave feeling empowered and ready to spring into action when needed.Our course content aligns with the latest guidelines from the Health and Safety Executive (HSE) and meets the requirements of the First Aid at Work regulations. Upon completion, you&#39;ll receive a certification that&#39;s valid for three years, giving you and your employer peace of mind knowing that you&#39;re fully prepared to handle emergencies with confidence.Join us for a day of learning, collaboration, and skill-building that could make all the difference in a critical moment. Together, let&#39;s create safer and more resilient workplaces.For individuals seeking employment in door supervision and security guard roles, rest assured, the SIA accepts our training certificate.Our first aid courses adhere strictly to the UK and European Resuscitation Council Guidelines 2021, fulfilling HSE requirements. Recognized by the HSE as Trade Body Qualifications, our Vocational Training Qualifications (VTQ) are your assurance of quality.This course is suitable for:Our one-day First Aid course is suitable for a wide range of individuals who want to be prepared to handle emergencies effectively in the workplace or in everyday life. Here&#39;s who can benefit from booking this course:<ul style="color: rgb(13, 13, 13); box-sizing: border-box;" fr-original-style="color: rgb(13, 13, 13);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Employees: Any employee in any industry can benefit from gaining first aid skills. From office settings to construction sites, having trained individuals can make a significant difference in emergency situations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Managers and Supervisors: Managers and supervisors play a crucial role in ensuring workplace safety. By undertaking this course, they can lead by example and be prepared to respond to emergencies promptly.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Small Business Owners: Small business owners often wear many hats, including that of a first aider. Being trained in first aid can help them protect their employees and customers in case of emergencies.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Teachers and Educators: Those working in educational settings can benefit greatly from first aid training. Whether it&#39;s dealing with playground accidents or classroom injuries, having first aid skills can be invaluable.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Parents and Caregivers: First aid is not just for the workplace; it&#39;s essential for everyday life, especially for parents and caregivers. Knowing how to respond to injuries or medical emergencies involving children or family members can be life-saving.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Community Groups and Volunteers: Community groups, sports clubs, and volunteers often find themselves in situations where first aid knowledge is crucial. Whether it&#39;s during events, outings, or community projects, having trained individuals can provide peace of mind.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Health and Fitness Professionals: Trainers, coaches, and fitness instructors can benefit from first aid training to ensure the safety of their clients during workouts or sports activities.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Anyone Interested in Personal Development: Learning first aid is a valuable life skill that can boost confidence and empower individuals to make a difference in their communities.</li></ul>No matter your background or profession, if you want to be prepared to respond effectively to emergencies and potentially save lives, our First Aid course is for you.

"Are you looking to equip your team with essential first aid skills? Look no further! Our group booking option caters to teams of up to six participants, offering a convenient and cost-effective solution for organizations seeking to enhance their workforce's safety and preparedness."

Welcome to our Emergency First Aid at Work Level 3 (VTQ) qualification (EFAW), the perfect solution for businesses identifying minimal first aid needs in their workplace. 
Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.
Throughout the day, you'll delve into a range of topics, from assessing and managing incidents to administering life-saving techniques. Guided by our expert instructors, you'll learn how to respond promptly to injuries, illnesses, and accidents that may occur in the workplace or everyday life.
Interactive demonstrations, practical exercises, and real-life scenarios ensure that you not only understand the theory but also gain hands-on experience in applying first aid techniques. Whether it's CPR, bandaging wounds, or dealing with burns and fractures, you'll leave feeling empowered and ready to spring into action when needed.
Our course content aligns with the latest guidelines from the Health and Safety Executive (HSE) and meets the requirements of the First Aid at Work regulations. Upon completion, you'll receive a certification that's valid for three years, giving you and your employer peace of mind knowing that you're fully prepared to handle emergencies with confidence.
Join us for a day of learning, collaboration, and skill-building that could make all the difference in a critical moment. Together, let's create safer and more resilient workplaces.
For individuals seeking employment in door supervision and security guard roles, rest assured, the SIA accepts our training certificate.
Our first aid courses adhere strictly to the UK and European Resuscitation Council Guidelines 2021, fulfilling HSE requirements. Recognized by the HSE as Trade Body Qualifications, our Vocational Training Qualifications (VTQ) are your assurance of quality.
This course is suitable for:
Our one-day First Aid course is suitable for a wide range of individuals who want to be prepared to handle emergencies effectively in the workplace or in everyday life. Here's who can benefit from booking this course:
Employees: Any employee in any industry can benefit from gaining first aid skills. From office settings to construction sites, having trained individuals can make a significant difference in emergency situations.
Managers and Supervisors: Managers and supervisors play a crucial role in ensuring workplace safety. By undertaking this course, they can lead by example and be prepared to respond to emergencies promptly.
Small Business Owners: Small business owners often wear many hats, including that of a first aider. Being trained in first aid can help them protect their employees and customers in case of emergencies.
Teachers and Educators: Those working in educational settings can benefit greatly from first aid training. Whether it's dealing with playground accidents or classroom injuries, having first aid skills can be invaluable.
Parents and Caregivers: First aid is not just for the workplace; it's essential for everyday life, especially for parents and caregivers. Knowing how to respond to injuries or medical emergencies involving children or family members can be life-saving.
Community Groups and Volunteers: Community groups, sports clubs, and volunteers often find themselves in situations where first aid knowledge is crucial. Whether it's during events, outings, or community projects, having trained individuals can provide peace of mind.
Health and Fitness Professionals: Trainers, coaches, and fitness instructors can benefit from first aid training to ensure the safety of their clients during workouts or sports activities.
Anyone Interested in Personal Development: Learning first aid is a valuable life skill that can boost confidence and empower individuals to make a difference in their communities.
No matter your background or profession, if you want to be prepared to respond effectively to emergencies and potentially save lives, our First Aid course is for you.

PETM

First Aid At Work

Medical First Aid

Emergency First Aid At Work (EFAW)

Workplace First Aid

Health & Safety At Work

Emergency First Aid

Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Emergency First Aid at Work 6 hours (VTQ) Level 3 - EFAW - Group booking up to 6 participants

General admission

Nottinghamshire

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Who Should Attend</h2>This course is aimed at candidates that require the knowledge and practical skills operate Rear Tipping Dumpers to transport and discharge loads. This course can be completed by both novice and experienced candidates. We also offer refresher tests.Novice course- 4 DaysExperienced worker tests- 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course information</h2>Category N205It is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following: ➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator ➢ Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used ➢ Be able to locate and identify the major components of the machine and explain their functions ➢ Be able to locate and identify key controls and explain their functions ➢ Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements ➢ Identify and maintain PPE appropriate for rear tipping dumper use ➢ Conduct all necessary safety checks at the work area ➢ Prepare the rear tipping dumper for use &amp; operate machinery safely and efficiently ➢ Environmental considerations ➢ Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation ➢ Carry out all end of shift and shut down procedures<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Assessment</h2>Assessment will be to NPORS standards consisting of a theory test and practical test.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Certification</h2>NPORS Traditional card &ndash; With the traditional card there is no requirements to complete an NVQ, a five year card is issued and after five years reassessment is required.NPORS CSCS &ndash; To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.

Who Should Attend
This course is aimed at candidates that require the knowledge and practical skills operate Rear Tipping Dumpers to transport and discharge loads. This course can be completed by both novice and experienced candidates. We also offer refresher tests.
Novice course- 4 Days
Experienced worker tests- 1 day theory and practical assessment
Course information
Category N205

It is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following:
➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator
➢ Have a working knowledge of the manufacturer’s handbook for the particular machine to be used
➢ Be able to locate and identify the major components of the machine and explain their functions
➢ Be able to locate and identify key controls and explain their functions
➢ Conduct all pre-operational checks in accordance with manufacturer’s and legislative
requirements
➢ Identify and maintain PPE appropriate for rear tipping dumper use
➢ Conduct all necessary safety checks at the work area
➢ Prepare the rear tipping dumper for use & operate machinery safely and efficiently
➢ Environmental considerations
➢ Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
➢ Carry out all end of shift and shut down procedures
Assessment
Assessment will be to NPORS standards consisting of a theory test and practical test.
Certification
NPORS Traditional card – With the traditional card there is no requirements to complete an NVQ, a five year card is issued and after five years reassessment is required.
NPORS CSCS – To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.

Dynamic Training and Assessments Ltd

Construction

NPORS

NPORS Rear Tipping Dumper (N205)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is aimed at candidates that require the knowledge and practical skills to operate dozers safely and efficiently.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;">Understand the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify key controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for dozer use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Prepare the dozer for use, operate machinery safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Attach and set trailed, mounted attachments ready for work</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Storage and transport of implements and attachments</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Entry Requirements</h2>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Duration</h2>Novice course &ndash; 10 Days depending upon experienceExperienced worker tests &ndash; 1 day theory and practical assessment<div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Location</h2></div>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

Overview
This course is aimed at candidates that require the knowledge and practical skills to operate dozers safely and efficiently.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as an operator
Understand the manufacturer’s handbook for the particular machine to be used
Locate and identify the major components of the machine and explain their functions
Locate and identify key controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Identify and maintain PPE appropriate for dozer use
Conduct all necessary safety checks at the work area
Prepare the dozer for use, operate machinery safely and efficiently
Attach and set trailed, mounted attachments ready for work
Understand environmental considerations
Storage and transport of implements and attachments
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course – 10 Days depending upon experience
Experienced worker tests – 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Dozer (N215)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Who Should Attend</h2>This course is aimed at candidates that require the knowledge and practical skills operate Forward Tipping Dumpers to transport and discharge loads. This course can be completed by both novice and experienced candidates. We also offer refresher tests.Novice course- 3 DaysExperienced worker tests- 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course information</h2>Category N204 Forward Tipping DumperIt is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following: ➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator ➢ Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used ➢ Be able to locate and identify the major components of the machine and explain their functions ➢ Be able to locate and identify key controls and explain their functions ➢ Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements ➢ Identify and maintain PPE appropriate for forward tipping dumper use ➢ Prepare the forward tipping dumper for use and operate safely and efficiently ➢ Conduct all necessary safety checks at the work area ➢ Attach and set trailers, ready for operation ➢ Environmental considerations ➢ Storage and transport of implements and attachments ➢ Carry out all end of shift and shut down procedures<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Assessment</h2>Assessment will be to NPORS standards consisting of a theory test and practical test.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Certification</h2>NPORS Traditional card &ndash; With the traditional card there is no requirements to complete an NVQ, a five year card is issued and after five years reassessment is required.NPORS CSCS &ndash; To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.

Who Should Attend
This course is aimed at candidates that require the knowledge and practical skills operate Forward Tipping Dumpers to transport and discharge loads. This course can be completed by both novice and experienced candidates. We also offer refresher tests.
Novice course- 3 Days
Experienced worker tests- 1 day theory and practical assessment
Course information
Category N204 Forward Tipping Dumper
It is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following:
➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator
➢ Have a working knowledge of the manufacturer’s handbook for the particular machine to be used
➢ Be able to locate and identify the major components of the machine and explain their functions
➢ Be able to locate and identify key controls and explain their functions
➢ Conduct all pre-operational checks in accordance with manufacturer’s and legislative
requirements
➢ Identify and maintain PPE appropriate for forward tipping dumper use
➢ Prepare the forward tipping dumper for use and operate safely and efficiently
➢ Conduct all necessary safety checks at the work area
➢ Attach and set trailers, ready for operation
➢ Environmental considerations
➢ Storage and transport of implements and attachments
➢ Carry out all end of shift and shut down procedures
Assessment
Assessment will be to NPORS standards consisting of a theory test and practical test.
Certification
NPORS Traditional card – With the traditional card there is no requirements to complete an NVQ, a five year card is issued and after five years reassessment is required.
NPORS CSCS – To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.

CSCS (Construction Skills Certification Scheme)

NPORS Forward Tipping Dumper (N204)

COURSE INFORMATIONTo provide knowledge and understanding in the following areas:<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">Gaining a basic understanding of the industry, the dangers of working in the industry and responsibilities as an operator.</li><li fr-original-style="" style="box-sizing: border-box;">Learning a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used.</li><li fr-original-style="" style="box-sizing: border-box;">Being able to locate and identify the major components of the machine and explain their functions.</li><li fr-original-style="" style="box-sizing: border-box;">Being able to locate and identify key controls and explain their functions.</li><li fr-original-style="" style="box-sizing: border-box;">Setting up exclusion zone</li><li fr-original-style="" style="box-sizing: border-box;">Identifying and maintaining PPE appropriate for remote control tower crane use.</li><li fr-original-style="" style="box-sizing: border-box;">Conducting all pre-operational and running checks in accordance with manufacturer&#39;s and legislative requirements.</li><li fr-original-style="" style="box-sizing: border-box;">Preparing the remote control tower crane for use and operating machine safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Carrying out all end of work and shut down procedures.</li></ul><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Entry Requirements</h2>Please note, that in all cases, operators are required to supply proof to support&nbsp;their application. They have to have passed the CITB health, safety &amp; environmental touch screen test within two years prior to their application.Good understanding of spoken and written English.

COURSE INFORMATION
To provide knowledge and understanding in the following areas:
Gaining a basic understanding of the industry, the dangers of working in the industry and responsibilities as an operator.
Learning a working knowledge of the manufacturer’s handbook for the particular machine to be used.
Being able to locate and identify the major components of the machine and explain their functions.
Being able to locate and identify key controls and explain their functions.
Setting up exclusion zone
Identifying and maintaining PPE appropriate for remote control tower crane use.
Conducting all pre-operational and running checks in accordance with manufacturer's and legislative requirements.
Preparing the remote control tower crane for use and operating machine safely and efficiently
Environmental considerations
Carrying out all end of work and shut down procedures.
Entry Requirements
Please note, that in all cases, operators are required to supply proof to support their application. They have to have passed the CITB health, safety & environmental touch screen test within two years prior to their application.
Good understanding of spoken and written English.

NPORS Remote Control Tower Crane (N115)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is aimed at candidates that require the knowledge and practical skills to operate 360&deg; excavators to excavate and load materials.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Understand the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for excavator use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">Start and stop the engine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and manoeuvre it safely across varying terrain in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Manoeuvre the machine to the work area and correctly configure in readiness to carry out excavating tasks</li><li fr-original-style="" style="box-sizing: border-box;">Carry out excavating tasks</li><li fr-original-style="" style="box-sizing: border-box;">Load material onto transporting vehicles or into containers</li><li fr-original-style="" style="box-sizing: border-box;">Reinstate excavation, grade and level ground</li><li fr-original-style="" style="box-sizing: border-box;">Fit and remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Entry Requirements</h2>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Duration</h2></div>Novice course &ndash; 10 Days depending upon experienceExperienced worker tests &ndash; 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Location</h2>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

Overview
This course is aimed at candidates that require the knowledge and practical skills to operate 360° excavators to excavate and load materials.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as a plant operator
Understand the manufacturer’s handbook for the particular machine to be used
Locate and identify the major components of the machine and explain their functions
Locate and identify steering, driving and braking controls and explain their functions
Identify and maintain PPE appropriate for excavator use
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Safely mount and dismount the machine
Start and stop the engine and safely move the machine off and stop it safely
Configure the machine for travel and manoeuvre it safely across varying terrain in open and confined areas
Conduct all necessary safety checks at the work area
Manoeuvre the machine to the work area and correctly configure in readiness to carry out excavating tasks
Carry out excavating tasks
Load material onto transporting vehicles or into containers
Reinstate excavation, grade and level ground
Fit and remove attachments
Carry out all end of shift and shut down procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course – 10 Days depending upon experience
Experienced worker tests – 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Excavator 360 (N202)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is aimed at candidates that require the knowledge and practical skills to operator Piling rigs to form and construct piles.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;">Understand the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify key controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Select suitable type of piling rig relative to the work being undertaken</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for piling rig use</li><li fr-original-style="" style="box-sizing: border-box;">Prepare the piling rig for use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Operate machinery safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Entry Requirements</h2>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Duration</h2>Novice course &ndash; 10 Days depending on experienceExperienced worker tests &ndash; 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Location</h2>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

Overview
This course is aimed at candidates that require the knowledge and practical skills to operator Piling rigs to form and construct piles.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as an operator
Understand the manufacturer’s handbook for the particular machine to be used
Locate and identify the major components of the machine and explain their functions
Locate and identify key controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Select suitable type of piling rig relative to the work being undertaken
Identify and maintain PPE appropriate for piling rig use
Prepare the piling rig for use
Conduct all necessary safety checks at the work area
Operate machinery safely and efficiently
Understand environmental considerations
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course – 10 Days depending on experience
Experienced worker tests – 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Piling Rig (N221)

Course information&nbsp;It is envisaged that by the end of this course of training the trainee operator will be able to answer questions on and perform the following:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator.</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&rsquo;s handbook for the machine to be used and be familiar with other types of information sources and relevant legislation.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify steering, driving and braking controls and explain their functions conduct all pre-operational checks in accordance with manufacturers and legislative requirements and check all emergency lowering functions.</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine configure the machine for travel.</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and maneuver it safely on level/rough ground and inclines in open and confined areas.</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area, including overhead and underground hazards maneuver the machine to work the area and correctly configure in readiness to carry out accessing tasks at various points up to full operating height.</li><li fr-original-style="" style="box-sizing: border-box;">Travel with platform raised (where applicable)</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation.</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures.</li></ul>Entry requirements&nbsp;In order to be eligible to undertake NPORS testing.Good understanding of spoken and written English.__________________________________________________________________________________Assessment&nbsp;Assessment will be to NPORS standards consisting of a theory test and practical test. &nbsp;CertificationNPORS Traditional card &ndash;&nbsp;With the traditional card there is no requirements to complete an NVQ, a five-year card is issued and after five years reassessment is required.&nbsp;NPORS CSCS &ndash;&nbsp;To ensure that the operator can receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.&nbsp;

Course information 
It is envisaged that by the end of this course of training the trainee operator will be able to answer questions on and perform the following:
Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator.
Have a working knowledge of the manufacturer’s handbook for the machine to be used and be familiar with other types of information sources and relevant legislation.
Be able to locate and identify steering, driving and braking controls and explain their functions conduct all pre-operational checks in accordance with manufacturers and legislative requirements and check all emergency lowering functions.
Safely mount and dismount the machine configure the machine for travel.
Configure the machine for travel and maneuver it safely on level/rough ground and inclines in open and confined areas.
Conduct all necessary safety checks at the work area, including overhead and underground hazards maneuver the machine to work the area and correctly configure in readiness to carry out accessing tasks at various points up to full operating height.
Travel with platform raised (where applicable)
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation.
Carry out all end of shift and shut down procedures.
Entry requirements 
In order to be eligible to undertake NPORS testing.
Good understanding of spoken and written English.
__________________________________________________________________________________
Assessment 
Assessment will be to NPORS standards consisting of a theory test and practical test. 
Certification
NPORS Traditional card – With the traditional card there is no requirements to complete an NVQ, a five-year card is issued and after five years reassessment is required. 
NPORS CSCS – To ensure that the operator can receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant. 

NPORS MEWP Boom (N108)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Who Should Attend</h2>This course is aimed at candidates that require the knowledge and practical skills operate Road Rollers to compact a variety of ground. This course can be completed by both novice and experienced candidates. We also offer refresher tests.Novice course- 3 DaysExperienced worker tests- 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course information</h2>Category 214 Road RollerIt is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following: ➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator ➢ Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used ➢ Be able to locate and identify the major components of the machine and explain their functions ➢ Be able to locate and identify key controls and explain their functions ➢ Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements ➢ Identify and maintain PPE appropriate for roller use ➢ Prepare the roller for use and operate machinery safely and efficiently ➢ Conduct all necessary safety checks at the work area ➢ Operate machinery safely and efficiently ➢ Environmental considerations ➢ Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation ➢ Carry out all end of shift and shut down procedures<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Assessment</h2>Assessment will be to NPORS standards consisting of a theory test and practical test.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Certification</h2>NPORS Traditional card &ndash; With the traditional card there is no requirements to complete an NVQ, a five year card is issued and after five years reassessment is required.NPORS CSCS &ndash; To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.

Who Should Attend
This course is aimed at candidates that require the knowledge and practical skills operate Road Rollers to compact a variety of ground. This course can be completed by both novice and experienced candidates. We also offer refresher tests.
Novice course- 3 Days
Experienced worker tests- 1 day theory and practical assessment
Course information
Category 214 Road Roller
It is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following:
➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator
➢ Have a working knowledge of the manufacturer’s handbook for the particular machine to be used
➢ Be able to locate and identify the major components of the machine and explain their functions
➢ Be able to locate and identify key controls and explain their functions
➢ Conduct all pre-operational checks in accordance with manufacturer’s and legislative
requirements
➢ Identify and maintain PPE appropriate for roller use
➢ Prepare the roller for use and operate machinery safely and efficiently
➢ Conduct all necessary safety checks at the work area
➢ Operate machinery safely and efficiently
➢ Environmental considerations
➢ Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
➢ Carry out all end of shift and shut down procedures
Assessment
Assessment will be to NPORS standards consisting of a theory test and practical test.
Certification
NPORS Traditional card – With the traditional card there is no requirements to complete an NVQ, a five year card is issued and after five years reassessment is required.
NPORS CSCS – To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.

NPORS Road Roller (N214)

<span data-slate-fragment="JTdCJTIyb2JqZWN0JTIyJTNBJTIyZG9jdW1lbnQlMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJibG9jayUyMiUyQyUyMnR5cGUlMjIlM0ElMjJwYXJhZ3JhcGglMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTIyY2xhc3NOYW1lJTIyJTNBbnVsbCU3RCUyQyUyMm5vZGVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIydGV4dCUyMiUyQyUyMmxlYXZlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMmxlYWYlMjIlMkMlMjJ0ZXh0JTIyJTNBJTIyT25lJTIwaG91ciUyMHdlYmluYXIlMjBmb3IlMjBjby1kcml2ZXJzJTIwbG9va2luZyUyMHRvJTIwdGFrZSUyMHRoZSUyMHN0ZXAlMjB1cCUyMGZyb20lMjBzaW5nbGUlMjB2ZW51ZSUyMHN0YWdlJTIwcmFsbGllcyUyMG9yJTIwcm9hZCUyMHJhbGx5aW5nJTIwdG8lMjBtdWx0aS12ZW51ZSUyMHN0YWdlJTIwcmFsbGllcy4lMjBMZWFybiUyMGFib3V0JTIwcm9hZGJvb2tzJTJDJTIwdGltZWNhcmRzJTJDJTIwdGltaW5nJTIwYW5kJTIwcGVuYWx0aWVzJTJDJTIwcGx1cyUyMHJvdXRlJTIwbm90ZXMlMjBhbmQlMjBwYWNlJTIwbm90ZXMlMjBhbmQlMjBtYW55JTIwbW9yZSUyMGhpbnRzJTIwYW5kJTIwdGlwcyUyMHRvJTIwYmVjb21lJTIwYSUyMHN1Y2Nlc3NmdWwlMjBzdGFnZSUyMGNvLWRyaXZlci4lMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCU3RCU1RCU3RCU1RCU3RCU1RCU3RA==" id="isPasted" fr-original-style="" style="box-sizing: border-box;">One hour webinar for co-drivers looking to take the step up from single venue stage rallies or road rallying to multi-venue stage rallies. Learn about roadbooks, timecards, timing and penalties, plus route notes and pace notes and many more hints and tips to become a successful stage co-driver.

One hour webinar for co-drivers looking to take the step up from single venue stage rallies or road rallying to multi-venue stage rallies. Learn about roadbooks, timecards, timing and penalties, plus route notes and pace notes and many more hints and tips to become a successful stage co-driver. 

Rally Navigation Training Services

Sports & Fitness

Rally training webinar for co-drivers looking to take the step up from single venue stage rallies or road rallying to multi-venue stage rallies.

Multi Venue Stage Rally Co-Driving

General Admission

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: YA/NA FANTASY, SFF, HORROR, ADULT FICTIONJohn joined the agency in 2019 where, as a junior agent, he is focusing on building his own small, cultivated list, shaped around his passion for Science Fiction and Fantasy, alongside providing administrative support across the agency. John also leads the film &amp; TV desk for the wider agency and is on the Association of Author&rsquo;s Agent&rsquo;s Bridge Committee.John is building a small but unique list of authors, who all share a passion for subverting expectations and creating rich new worlds of adventure.John is looking for anything under the broad church of SFF, from literary to pulpy, high fantasy to gritty urban, but he would especially love to hear from anyone under-represented in the genre, particularly neurodiverse writers. John is also keen to grow his horror list, but definitely in the vein of psychological terror more than straight gore-fest.In particular, John is looking for lush and inventive YA/NA fantasy, science fiction and horror, especially stories that challenge the tropes and expectations of the genre.He would love some near-future sci-fi or speculative, in the vein of Black Mirror&lsquo;s more uplifting episodes, (e.g. San Junipero), or a high-concept rom-com like Palm Springs. He&rsquo;s also on the hunt for some grounded speculative takes on modern-day professions, such as medicine, law, policing, politics, espionage, and international relations.After falling head over heels for his first romantasy, John is keen to see more cosy low-stakes, high-charm stories, or sweeping fantastical love stories (not adverse to a bit of spice), especially from under-represented backgrounds.John is still searching for his beefy epic fantasy, but it needs to be breaking the mould in some way, Sanderson will always be the best at being Sanderson. Anything building from a Non-Anglo-Christian cultural background would be a great start.Horror-wise, gothic will always be a favourite and he loves a mythologically inspired scarefest. He&rsquo;s keen to read an intelligent creature feature from the POV of the monster, or even something with a strong romantic element amongst all the gore.He&rsquo;s open to projects at the more literary end of the spectrum, a rich magical realism, or something character-led yet supernatural and would love a high-concept mystery, in the vein of Stuart Turton.He&rsquo;s not the best agent for military sci-fi or hard-SF and the right comedic fantasy has yet to hit his inbox, (please don&rsquo;t comp Douglas Adams or Sir Terry).John would like you to submit a covering letter, 1-2 page synopsis and the first three chapters (or 10,000 words whichever is longest) of your manuscript in a single word document.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, John is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Thursday 15 August 2024

LOOKING FOR: YA/NA FANTASY, SFF, HORROR, ADULT FICTION
John Baker (he/him) joined the Bell Lomax Moreton agency in 2019, cultivating a list shaped around his passion for science fiction, fantasy, and horror, though has lately also branched out into action/adventure fiction. John focuses on authors writing in the Adult, New Adult, and YA spaces. 
John leads the wider agency's film & TV desk, is the Secretary of the Association of Author’s Agents, and the co-chair of the AAA’s Bridge Committee. He also serves on the Kingston University MA Publishing Advisory Board.
Under the umbrella of speculative fiction, John is looking for fantasy, science fiction, horror, romantasy, or literary speculative fiction. He has built a reputation as a champion of underrepresented voices and stories, be it from creators hailing from the global majority and their diasporas or neurodiverse authors, and naturally gravitates towards this kind of storytelling. In short, if he’s never read a story like yours before, he wants to see it. 
Adult fantasy: John loves beefy epic fantasy, especially non-Anglo Christian-inspired. Give him an immersive world, a fresh magical or mythic system, and an exciting cast of characters and he’ll be happy. He is a broad church in the genre so loves a political fantasy, swords and sorcery, courtly intrigue, monster hunting and dastardly villains. John is keen to find an urban fantasy that feels fresh and fun and he’s a sucker for a heroic quest narrative. He’s also very open to fantasy that isn’t easily categorised, but it is playing in that world. John is keenly hunting for more historical fantasy, especially inspired by modern history. He’s had fun with mythological retellings in the past, but as ever, let’s make sure it’s shining the spotlight on new stories. He would also love fantasy that centres on types of relationships less celebrated in fantasy, such as established and secure married couples, or siblings. 
NA/YA fantasy: In this genre, most importantly, John wants to have a good time, whether it’s swoon-worthy kisses in lush ball gowns, or gruesome gore and monsters, so send him pacy, plot-filled adventures. He’d love more books that teenage boys would love: Skullduggery Pleasant forever! 
Romantasy: The thriving new romantasy genre comes with its own set of challenges, so John wants to know what makes your romantasy different; what will set it out from the (very crowded!) market. Give it completely barmy stakes, cool and unique new settings, or a love story that will make your jaw drop. To be clear, he’s happily sorted for a human person meets a fae creature in the spooky woods. Also, cosmic romance is the genre of the future. Give him romantasy in space. Easy. 
Horror: John and horror are old friends. He loves horror inspired by myth and folklore, subversive weird horror that leaves your eyebrows in your hairline, historical horror that pulls from ghastly true stories, and anything that you’ll be reading with the light on. He also loves a gothic element and is particularly looking for horror with a strong romantic throughline, fun YA horror, and female & NB horror authors. 
Science fiction: SF is coming back! And John has been shouting about that. He loves to see an adventurous found-family romp through space or an epic, crunchy space opera. Speculative near-future is fun too, in the vein of Black Mirror’s more uplifting episodes, (e.g. San Junipero). He loves YA science fiction as well; the more creative the better. 
Literary: John is open to finding more rich magical realism or something character-led yet supernatural and would love a high-concept mystery, in the vein of Stuart Turton. He also loves spec fic that uses the speculative lightly as a way of confronting a deeper truth in society today. 
Weird stuff: John wants books that will blow people’s minds and defy categorisation. This is hard to describe, but think Gideon The Ninth, The Library At Mount Char, This Is How You Lose The Time War. John loves a pitch that leaves the editors baffled but intrigued. 
Action/Adventure, Historical Adventure, Espionage: John is branching out into non-speculative adventures, such as John Le Carré, Lee Child, Ian Flemming, and Mick Herron. More as his taste develops, but the hunt is on!
Not looking for: military sci-fi or hard SF, or anything with biblical “character wakes up in purgatory/heaven/hell” narratives. The right comedic fantasy has yet to hit his inbox, but please don’t comp Douglas Adams or Sir Terry.
John would like you to submit a covering letter, 1-2 page synopsis and the first three chapters (or 5,000 words whichever is longest) of your manuscript in a single word document.
(In addition to the paid sessions, John is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Wednesday 15th January 2025

I Am In Print

Fiction Writing

SOLD OUT! 22nd January John Baker #Agent121. Looking for: YA/NA FANTASY, SFF, HORROR, ADULT FICTION

One hour webinar aimed at relative newcomers to road rallying, learn the basics of plotting map references, map reading, types of controls and timing.

One hour webinar aimed at relative newcomers to road rallying, learn the basics of plotting map references, map reading, types of controls and timing.

Online webinar aimed at newcomers and beginners to road rallying helping to learn the basics.

Rally Navigation - Road Rallying Introduction

What does this course cover?
This is an online course for developing history leadership in primary teaching. This term, we will be piloting the course as an immersive programme covering the key elements of primary history subject leadership, enabling all involved in history leadership at primary to carry out their role effectively.
How is this course structured and delivered?
The course will take place in ten online sessions from January–May 2025. Sessions 1, 8 and 10 are compulsory to attend live. Participants will be required to complete a gap task after each session and contribute to an online reflection diary.
The other sessions will be recorded for participants to work through at their convenience, though participants are encouraged to attend the recording sessions live in order to make the most of the programme. All recordings will be made available on the course Moodle page within two working days of the live recording session.
Who is this course for? 
This programme is designed for anyone who is a subject coordinator or subject leader for history in their primary school. You may have just been appointed as a subject leader, or be more experienced but looking for formal training or fresh inspiration and direction.
What are the outcome?
This course will:
equip you fully for the demands of history leadership in primary schools
increase your confidence to develop an innovative, inclusive and effective history curriculum in your school
develop your understanding of efficient action planning and how to make a wider impact
help you to make the case for history with senior leaders
enable you to enthuse others and lead staff meetings about history
develop your understanding of current issues in primary history education
The course will include a chance to share resources and assessment approaches, plus much more
What will each session cover?
Session 1: Introductory meeting (Live attendance)
Wednesday 22 January 2025, 4pm–5.30pm
Introduction and aims
Reflection activity on the current state of history in your school
Key responsibilities of the history subject leader
Current Ofsted implications for the subject and what to expect in an inspection
How the HA and latest Ofsted material can support you

Session 2: What makes an effective history subject leader? (Live and recorded)
Monday 27 January 2025, 4pm–5.30pm
How to effectively support teachers and learners as a history leader
How to create a vision, lead change, and manage time
Effective action planning and improvement
Auditing your history provision and building your evidence trail
Developing an innovative, inclusive and effective history curriculum in your school
Disciplinary knowledge: What is history? What do historians do?

Suggested gap task: Conducting teacher and/or pupil voice questionnaires.
Compulsory gap task: Add to your reflection diary for the programme. If relevant, reflect on how you will use the teacher questionnaire or pupil voice.

Session 3: What makes effective teaching of history? (Live and recorded)
Wednesday 19 February 2025, 4–5.30pm
The role of the teacher
Supporting SEND pupils
Securing substantive knowledge and concepts across the curriculum
How to support colleagues by identifying core knowledge
How to involve the whole staff in mapping out and embedding the progression of concepts across the curriculum

Suggested gap task: Consider SEND in your curriculum.
Compulsory gap task: Add to your reflection diary for the programme reflecting on SEND. 
Session 4: Curriculum and practice at EYFS (Live and recorded)
Tuesday 25 February 2025, 4–5.30pm
Unpicking and supporting the requirements of the EYFS curriculum and Development Matters
Developing historical and chronological understanding in EYFS as part of Understanding the world
Progression and transition from EYFS to Key Stage 1
Ensuring coherence: how to start developing concepts
Making use of the local history on your doorstep for EYFS and KS1
Accessing resources and support for EYFS

Suggested gap task: Fact finding and liaison.
Compulsory gap task: Add to your reflection diary for the programme reflecting on current EYFS practice.

Session 5: Curriculum and practice at Key Stage 1 (Live and recorded)
Monday 3 March 2025, 4pm–5.30pm
Unpicking and supporting the requirements of the National Curriculum for KS1
Progression: building upon transition from EYFS
What do KS1 require before KS2?
Ensuring coherence: further developing the school’s chosen substantive concepts
How to develop disciplinary concepts
Developing appropriate chronological understanding in KS1
Enhancing and engaging children’s knowledge and retention through enquiry
The use of working walls in KS1 to support learning
Accessing resources and support for KS1

Suggested gap task: Check your KS1 curriculum for coverage and progression, building upon what they have learnt in EYFS.
Compulsory gap task: Add to your reflection diary for the programme reflecting on KS1 practice in your setting. 
Session 6: Curriculum and practice at Key Stage 2 (Live and recorded)
Tuesday 11 March 2025, 4pm–5.30pm
Unpicking and supporting the requirements of the National Curriculum for KS2
How to incorporate local history with progression in KS2
What do we want the children in Year 6 to leave with?
Developing appropriate chronological understanding in KS2
Preparing for transition to Key Stage 3
Ensuring coherence: building upon the school’s chosen concepts for progression
What the HA can do to support the teaching of KS2 units?
Resources and support for KS2

Suggested gap task: Check your KS2 curriculum for coverage and progression, building upon what they have learnt in EYFS and KS1.
Compulsory gap task: Add to your reflection diary for the programme reflecting on KS2 practice in your setting.

Session 7: Approaching sensitive issues in history (Live and recorded)
Tuesday 18 March 2025, 4pm–5.30pm
What do we mean by diversity in history and why is it important?
How to ensure a wider diversity in your history teaching
Barriers to making the curriculum more diverse and how to overcome them
Approaches to sensitive issues in history lessons, including:
- Refugees and migration history
- War
- Climate change

Suggested gap task: Consider opportunities for increasing diverse voices and raising climate issues in your curriculum.
Compulsory gap task: Add to your reflection diary for the programme considering how you might address the sensitive or current issues raised in this session.  
Session 8: Interim review meeting (Live attendance)
Tuesday 25 March 2025, 4pm–5.30pm
A review session allowing subject leaders to reflect upon their progress so far
Opportunity to respond to suggestions, clarify information, or raise issues from the previous sessions
Time to ask questions, share good practice or recommended resources with the rest of the cohort

Suggested gap task: Time to follow up on anything raised in this session or to complete any previous tasks, following clarification and inspiration from this session.
Compulsory gap task: Add to your reflection diary for the programme, reflecting on your priorities and actions using suggestions from the presenter or other delegates. 
Session 9: Assessment and evidence (Live and recorded)
Wednesday 30 April 2025, 4pm–5.30pm
Assessment and expectations
A word about writing
Triangulating the evidence
What to look for in a work scrutiny

Suggested gap task: Conduct a work scrutiny on one aspect to check across the school, in conjunction with a focused pupil voice on the same aspect.
Compulsory gap task: Add to your reflection diary considering how you will conduct a work scrutiny and what you will focus on – or, if relevant, reflect on what you discovered and how you will address any issues. 
 
Session 10: Final meeting (Live attendance)
Wednesday 14 May 2025, 4pm–5.30pm
Following up any requests arising from the interim meeting (Session 8)
Discussion or clarification of any issues arising from previous sessions
Discussion of priorities, next steps and any issues
Sharing ideas for enthusing others and leading staff meetings: “What worked for me?”
Communicating with headteachers, governors, colleagues and parents
Are you ready for the HA Quality Mark?

Suggested gap task: Identifying your school’s next steps
Compulsory gap task: Complete your final piece in your reflection diary.

Historical Association

Becoming an effective primary history subject leader

Historical Association member

Non member

Who should attend? This masterclass is valuable for all governors, not just the nominated Safeguarding Governor, as all governors have &#39;strategic leadership responsibility for safeguarding&#39; (as outlined in KCSIE). 

Overview 

This session will provide a clear update for governors as to the latest developments in terms of risk, updates on statutory guidance and KCSIE requirements from the governance perspective, and an overview of what the safeguarding team should be working on.Delivered live-online by one of our safeguarding experts, this course is written and delivered specifically to provide an annual update for governors to ensure they are kept fully up to date with emerging risks, trends and good practice in relation to safeguarding in schools and colleges in order to fulfil their statutory responsibilities.&nbsp;We will cover:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How this year&rsquo;s changes to KCSIE relate to governance</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Emerging risks and trends that your DSLs will be encountering and dealing with</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Supporting and challenging the DSL and the senior leadership team in creating a safer culture</li></ul>Monitoring the effectiveness of your setting&rsquo;s whole school/college approach including preparing for inspections.&nbsp;

 Learning Objectives 

The course is delivered live-online in a real-time environment, with a range of discussion points and Q&amp;A opportunities to ensure that you are able to provide effective oversight, scrutiny and challenge in relation to your setting&rsquo;s whole school/college approach. It will enable you to:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">understand key changes to the statutory guidance and what that means for your role and responsibilities, (including the whole Board).</li><li fr-original-style="" style="box-sizing: border-box;">develop a greater awareness of emerging trends, risks and safeguarding issues and how these are affecting schools &amp; colleges.</li><li fr-original-style="" style="box-sizing: border-box;">know how to work effectively with the DSL and the whole senior leadership team in creating a safer culture and ensuring safer recruitment, through providing effective oversight.</li></ul>Understand best practice nationally regarding safeguarding governance through the use of case studies and examples of excellent practice.<a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a>

Who should attend?
This masterclass is valuable for all governors, not just the nominated Safeguarding Governor, as all governors have 'strategic leadership responsibility for safeguarding' (as outlined in KCSIE).

Overview

This session will provide a clear update for governors as to the latest developments in terms of risk, updates on statutory guidance and KCSIE requirements from the governance perspective, and an overview of what the safeguarding team should be working on.
Delivered live-online by one of our safeguarding experts, this course is written and delivered specifically to provide an annual update for governors to ensure they are kept fully up to date with emerging risks, trends and good practice in relation to safeguarding in schools and colleges in order to fulfil their statutory responsibilities.
 We will cover:
How this year’s changes to KCSIE relate to governance
Emerging risks and trends that your DSLs will be encountering and dealing with
Supporting and challenging the DSL and the senior leadership team in creating a safer culture
Monitoring the effectiveness of your setting’s whole school/college approach including preparing for inspections.
 

Learning Objectives

The course is delivered live-online in a real-time environment, with a range of discussion points and Q&A opportunities to ensure that you are able to provide effective oversight, scrutiny and challenge in relation to your setting’s whole school/college approach. It will enable you to:
understand key changes to the statutory guidance and what that means for your role and responsibilities, (including the whole Board).
develop a greater awareness of emerging trends, risks and safeguarding issues and how these are affecting schools & colleges.
know how to work effectively with the DSL and the whole senior leadership team in creating a safer culture and ensuring safer recruitment, through providing effective oversight.
Understand best practice nationally regarding safeguarding governance through the use of case studies and examples of excellent practice.

View all testimonials

Brightcore Consultancy

Child Safeguarding

Safeguarding

This session will provide a clear update for governors as to the latest developments in terms of risk, updates on statutory guidance and KCSIE requirements from the governance perspective, and an overview of what the safeguarding team should be working on. 

Annual Safeguarding Update for Governors: Understanding the Latest Developments, Risks and Statutory Requirements

Booked or looking to book your GIC? Want to know what to expect? Join us for an online session where we go through what is expected of you on the course and your chance to ask questions.

Booked or looking to book your GIC? Want to know what to expect? Join us for an online session where we go through what is expected of you on the course and your chance to ask questions.

Hunter Clinical Training

e-ALS Online Q & A session

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">This class&nbsp;is for service industry professionals&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.The focus of the&nbsp;Improving Customer Service&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;productivity,&nbsp;job satisfaction&nbsp;and the&nbsp;potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;increased internal and external customer satisfaction.Attendees&nbsp;will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Focus on others to project a UB4I, customer-centered attitude;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Empower people with respect (acknowledging) and control (offering choices);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Listen more intently to develop the best rapport;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Communicate clearly with conviction, projecting greater credibility;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</li></ul>Online Format&mdash;Improving Customer Service&nbsp;is a 4-hour interactive virtual class for up to 20 people.<h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC&trade;) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.What makes our ORSC&trade; series truly exceptional is that it&#39;s the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)!&nbsp;Your ORSC JourneyYou&rsquo;ll start the 5-Module ORSC&trade; journey b either completing:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Fundamentals of ORSC&trade; or&nbsp;</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">ORS@Work (Organisation &amp; Relationship Systems at Work)</li></ul> All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.Following the introductory course, be it Fundamentals of ORSC or ORS@Work,&nbsp;you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course.&nbsp;We&#39;re thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals!&nbsp; Credentials&nbsp;The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.Upon successfully completing all five courses in our ORSC&trade; training series, starting from Fundamentals, and progressing through Systems Integration, you&#39;ll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units. ORSC Community&nbsp;The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You&#39;ll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you&#39;ll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders. Booking OptionsAlongside the date for the course, you&#39;ll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able.&nbsp;The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you&#39;ve learned in the course. It&#39;s a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you&#39;ve had whilst coaching relationships. It&#39;s a fantastic opportunity to deepen your experience of the tools and skills you&#39;ve learnt and fine-tune your practice.&nbsp;

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC™) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.
What makes our ORSC™ series truly exceptional is that it's the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)! 
Your ORSC Journey
You’ll start the 5-Module ORSC™ journey b either completing:
Fundamentals of ORSC™ or
ORS@Work (Organisation & Relationship Systems at Work)
All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.
Following the introductory course, be it Fundamentals of ORSC or ORS@Work, you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course. 
We're thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals! 
Credentials 
The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.
Upon successfully completing all five courses in our ORSC™ training series, starting from Fundamentals, and progressing through Systems Integration, you'll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units.


ORSC Community 
The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.
By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You'll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you'll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders.


Booking Options
Alongside the date for the course, you'll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able. 
The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you've learned in the course. It's a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you've had whilst coaching relationships. It's a fantastic opportunity to deepen your experience of the tools and skills you've learnt and fine-tune your practice. 

CRR UK

Business Relationship Management (BRM)

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Winter Series 2025 - Organisation & Relationship Systems Coaching Training

This driver CPC course Rules of The Road &amp; Fuel-Efficient Driving is suitable for LGV &amp; PCV and will cover:Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedure, Benefits of Fuel-Efficient Driving, Fuels and Fluids, Use of Vehicles,&nbsp;Other Factors,&nbsp;Driving Safely and Fuel Efficiently.All courses start at 07:45 hrs and finish at 15:45 hrsAll courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.Approval: This course is registered with JAUPT as approved for Driver CPC qualification.Course Approval Number: CRS18242/475.On completion of the course all attendees will receive certificate of attendance.Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

This is an International Driver CPC - 7hours course - Vulnerable Road Users and it is suitable for LGV & PCV and will cover:
Where Do We Encounter VRU’s? Who Are the VRU’s? Sharing Road Space, Route Planning, New Traffic Systems, Professional Drivers Role, Hazard Perception, Defensive Driving, Blindspots, Vehicle Safety Systems, Cyclists, Pedestrians, Motorcyclists, Horse Riders
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS5814/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

Road Safety

Driver CPC

Vulnerable Road Users - International CPC - Online

Chelmsford

Stratford

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

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