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3824 Courses in Warlingham
Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving
Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong
Refresh and revitalise your sales teams with a bespoke sales training programme that’s designed to lift their skills and motivation. Our sales experts use learner-centred and coaching methodologies to provide top tips to make a difference to success rates and relationships straight away. Stripped-back sales skills with sensational results, a bespoke course may include: Applying the steps of any sales cycle to your market Communication and relationship building Qualifying and questioning skills Prospecting and pre-call planning Making a pitch Emotional intelligence in sales Objection handling Closing the deal
Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines
Take your organisation’s presentations to the next level by truly engaging second language English speakers with our specific techniques. Help them communicate key messages with confidence and clarity to the whole audience. With lots of opportunities for practice in a very safe space, participants will build their skills in the guiding hands of our experts. This bespoke course will include: Presenter self-awareness Essential cultural etiquette Powerful PowerPoint strategies for second-language speakers Linguistic mindfulness A new understanding of ‘less is more’
DATE: 27th February 2024 TIME: Doors Open 7:30 LOCATION: All Saints Church, Blenheim Grove, London, SE15 4QS CFS students have been invited to attend the South London Shorts screening event taking place in Blenheim Grove, Peckham on 27th February. Students have been offered access to an EXCLUSIVE DISCOUNTED RATE for this event, so that tickets are only £3 per student. Please only book onto this event page if you have bought your ticket in advance and are planning on attending. We'll see you at the screening!
Time: 4pm Date: Thursday 9th November Location: Studio A Writer and director Andrew Legge joins us via Zoom for this exclusive screening event, where we'll be showing his recently released film 'LOLA' in Studio A, followed by a discussion and Q+A. Set during World War 2, the film charts the amazing invention by two sisters of a computer that's able to show glimpses of the future. By altering events in the present, the world changes around the two women, as time and space reach near breaking point. One of the best underground films to come out this year, be sure to come and see it, and then get a chance to speak to the man who made it afterwards!
Date: Wednesday 1st November Time: 3pm Location: Classroom 2 We are pleased to invite The Mandy Network to come and speak to all of our students about the services they provide, and how their website can help with casting and networking for your films. Offering a safe, professional manner for creative individuals to connect with one another, this is an essential event for any actors, filmmakers and future creatives to attend and learn from.
