Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.
Studies have shown that People with healthy eating patterns live longer, the aim of this course is to give the learner the knowledge regarding the importance of nutrition, the effects and implications of a lack of nutrition and malnutrition.
The course is both theoretical and activity based in nature The participant will receive up to date research based information relating to Acquired Brain Injury and appropriate learning and behavioural & management strategies to use and coupled with person centred approaches can help promote recovery and positive self image.
This course will start by giving you an overview of some of the common types and causes of learning disabilities, characteristics and behaviours and how they affect people. We will consider which learning & behavioural strategies are appropriate and how using a person centred approach to care will get the best results and ensure that needs of the individual are effectively met. We also discuss overcoming the stigma attached to learning disabilities
The term 'skin integrity' refers to the skin being a sound and complete structure in unimpaired condition. This course aims to ensure the learner gains the knowledge needed to help prevent skin damage and ulcers forming. Causes conditions risks intervention treatment