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Effective cross-cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives An intensive 3-day training course from one of the leading providers of cross- cultural leadership and management training. Designed for individuals wishing to develop and their skills in managing and leading in a cross-cultural environment. Introduction Created specifically for the cross‐cultural workplace setting and utilising a blend of interactive role play, DVD presentations and case‐study based discussion, the course provides comprehensive skills training for anyone who must manage or lead a cross‐cultural team or employees. Trainer The trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a qualified workplace psychologist with over 30 years experience . Tony has worked in over 40 countries. He is a Certified Employee Assistance Professional (CEAP) and Associate Lecturer at the Aberdeen Business School. He holds degrees in Psychology, Behavioural Sciences and Work‐ place Education and trains throughout the UK, Europe, The Middle East & Asia. Tony has worked with some of the world’s leading companies over the past 30 years including; Diageo, Dolphin Energy, DuPont, Gulf Offshore, Halliburton, Hewlett‐Packard, ICI, ING Group, Kuwait Petroleum, Lend Lease, McDonalds, National Australia Bank, PetroChina, Pfizer, Qatar Petroleum, Royal Bank of Scotland, Shell, 3M, Coca Cola and Microsoft. He was also the senior consultant to the Sydney 2000 Olympic Games. Tony has also been interviewed in publications as diverse as Rolling Stone and the Reader’s Digest. He has appeared on CNN, BBC, Trans‐World Sport and many international television and radio stations. The Course The world of business has no borders. Nationalisation, globalisation and the growth of multi‐national corporations introduces challenges which managers and leaders must address. Effective cross‐cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives. The aims of the course are to explore the meaning and psychology of culture; to understand the impact of culture on management and leadership; to identify the areas in which cultural differences present a challenge in managing and leading employees in a multicultural environment; and finally to become more self ‐aware in cultural understanding, individual biases and assumptions and to understand the implications these have on our work. A vital course for any manager or leader work‐ ing in a multi‐cultural environment Covers the managerial, social and psychological aspects of culture Develop your cross‐cultural leadership & management skills in a fun and informative environment Discover best‐practice in diversity management and cross‐cultural communication Appreciate current business issues related to managing and leading in a cross‐cultural environment Comments from previous participants: “ ...one of the best courses I have ever attended!”“ I can’t believe how much I learnt. As an experienced expat, I thought I knew it all, this course truly expanded my people management skills”“ “...the trainer was excellent and the individual feedback and advice fantastic”“ This course will make me a better HR Manager, I have new skills I can use every day in dealing with all staff globally”   This course can be conducted on-site at your location for groups of up to 15 participants The Objectives By the end of the course, the delegates will be able to: Illustrate examples of stereotypes and stereotyping Formulate a business case for cultural diversity in their workplace List Hofstede’s five value dimensions Explain in his/her own words the meaning of each of the five value dimensions Evaluate the risks involved in international assignments The Delegates All supervisors, middle managers , department heads and senior managers Human resource personnel including HR Business Partners All staff interested in developing cross‐cultural skills The Benefits Appreciate the importance and meaning of culture Learn about the psychology of culture Develop your cross‐cultural leadership & management skills Discover how to manage and lead diverse employees in a multi‐cultural environment Appreciate current issues in international business related to managing people The Course Day 1: The Meaning and Psychology of Culture Our world today ‐ the importance of demographics Dimensions of culture Hofstede’s five value dimensions Workplace and organisational culture Stereotypes and stereotyping Cross‐cultural communication Body‐language and culture Day 2: Managing and Leading Diverse Employees Developing a global mindset Culture and strategy Managing in multi‐national companies Multi‐cultural teams and teamwork International assignments and global career development Culture shock and global working Culture and decision‐making

Tissue viability course Wound care training for healthcare professionals Pressure sore management Wound assessment techniques Evidence-based wound care Chronic wound management Diabetic ulcer treatment Venous leg ulcer care CPD accredited course Nursing revalidation hours Healthcare professional wound care skills Hands-on wound care practice Wound dressings and interventions Pressure sore prevention strategies Simulation wound care scenarios Tissue viability principles Optimal wound healing techniques Wound care certification program Advanced wound care education Enhancing patient outcomes through wound care

This market-leading health and safety course enables companies to demonstrate compliance and embed health and safety into the company culture. Whilst anyone can attend, it is particularly beneficial for line managers, team leaders and supervisors. It is tried, tested and trusted.

Managing Stress in Challenging Times: In-House Training This course looks at the symptoms and causes of stress and how these affect us emotionally, behaviorally, and physically. You will learn some simple stress-busting techniques that will have a positive influence on your beliefs and behaviors around stress. You will also have the opportunity to develop a personal action plan which will serve as an ongoing reference point for dealing with pressure in its many forms - home, family, social, and work. What You Will Learn At the end of this program, you will be able to: Recognize the symptoms and causes of stress Manage and reduce the effects of stress in your life with simple stress-busting techniques Create a simple personalized plan to manage stress and promote a healthier, happier, and more productive lifestyle Getting Started Foundation Concepts What is stress? Why stress matters Flight or fight response and role of hormones Work-Life Balance How to create balance and set boundaries Learning how to say 'no' Stress-Reduction Techniques Visualization and relaxation techniques Behaviors and beliefs Putting things in perspective Circle of influence (vs. circle of control) Slowing down Be Responsible and Kind to Yourself Basic human needs Honest communication Your responsibility to yourself and others Calming thoughts

Hyper V for engineers training course description This five day course will provide you with the knowledge and skills required to design and implement Microsoft Server Virtualization solutions using Hyper-V and System Center. Please note that due to the nature of the lab / environment build delegates may be required to work in pairs. What will you learn Install and configure the Hyper-V server role. Create virtual machines, create and manage virtual hard disks and work with snapshots. Create and configure virtual machine networks in a Hyper-V environment. Provide high availability for Hyper-V environment by implementing failover clustering. Use System Center 2012 R2 Virtual Machine Manager. Create and manage virtual machines by using VMM. Hyper V for engineers training course details Who will benefit: Anyone designing, implementing, managing and maintaining a virtualization infrastructure. Prerequisites: Supporting Windows server 2012 Duration 5 days Hyper V for engineers training course contents Evaluating the environment for virtualization Overview of Microsoft virtualization, Overview of system center 2012 R2 components, Evaluating current environment for virtualization, Extending virtualization to the cloud environment. Selecting the appropriate virtualization method, Assessing the environment by using MAP. Installing and configuring the Hyper-V role Installing the Hyper-V role, Managing Hyper-V, Configuring Hyper-V settings, Hyper-V Host storage and networking, Installing the Hyper-V server role, Configuring Hyper-V settings, Accessing and managing Hyper-V remotely. Creating and managing virtual hard disks, virtual machines, and checkpoints Creating and configuring virtual hard disks, Creating and configuring virtual machines, Installing and Importing virtual machines, Managing virtual machine checkpoints, Monitoring Hyper-V, Designing virtual machines for server roles and services, Creating and managing virtual hard disks, Creating and managing virtual machines, Importing virtual machines and working with checkpoints monitoring Hyper-V. Creating and configuring virtual machine networks Creating and using Hyper-V virtual switches, Advanced Hyper-V networking features, Configuring and using Hyper-V network virtualization, Creating and using Windows Server 2012 R2 Hyper-V virtual switches, Configuring and using advanced virtual switch features, Configuring Hyper-V Network virtualization. Virtual machine movement and Hyper-V replica Providing high availability and redundancy for virtualization, Implementing virtual machine movement, Implementing and managing Hyper-V replica, Moving Hyper-V storage and virtual machines, Configuring and managing Hyper-V replica. Implementing failover clustering with Hyper-V Overview of failover clustering, Configuring and using shared storage, Implementing and managing failover clustering with Hyper-V, Creating a Hyper-V failover cluster, Managing a Hyper-V failover cluster. Installing and configuring System Center 2012 R2 virtual machine manager Integrating system center and server virtualization, Overview of VMM, Installing VMM, Adding hosts and managing host groups, Installing and configuring System Center 2012 R2 VMM, Managing hosts and host groups. Managing the Networking and storage infrastructure in System Center 2012 R2 VMM Managing networking infrastructure managing storage infrastructure, Managing infrastructure updates, Implementing a network infrastructure, Implementing a storage infrastructure, Managing infrastructure updates. Creating and managing VM using MS System Center 2012 R2 VMM VMM tasks in VMM, Creating, cloning, and converting VMs, Overview of VM updating, Creating a VM and modifying it's properties, Cloning a VM. Configuring and managing the MS System Center 2012 R2 VMM library and library objects Overview of the VMM library, Working with profiles and templates, Configuring and managing the VMM library, Creating and managing profiles and templates. Managing clouds in MS System Center 2012 R2 VMM Introduction to clouds, Creating and managing a cloud, Working with user roles in VMM, Creating a cloud, Working with user roles, Deploying VMs to a private cloud. Managing services in MS System Center 2012 R2 VMM and app controller Understanding services in VMM, Creating and managing services in VMM, Using app controller Creating a service template, Deploying a service and updating a service template, Configuring app controller, Deploying a VM in app controller. Protecting and monitoring virtualization infrastructure Overview of backup and restore options for VM, Protecting virtualization Infrastructure using DPM, Using Operations Manager for monitoring and reporting, Integrating VMM with Operations Manager, Implementing MS System Center 2012 R2 Operations Manager agents, Configuring Operations Manager monitoring components, Configuring Operations Manager integration with System Center 2012 R2 VMM.

Managing Stress and Building Resilience: In-House Training Stress has an impact on all of us at some point in our professional lives. Learning how to manage stress and build resilience will result in higher professional productivity, better health, and more sustainable living habits. It will also help us create a physical - and emotional - work-life balance. In this one-day workshop, you will learn practical solutions to sustain behavior change that can positively impact your life on both a professional and personal level. When you are able to reduce the level of negative stress that affects you, your performance improves, along with your health and happiness. The objective of this course is therefore not only to create awareness around emotional well-being in a work context, but also to help participants create a better overall balance between the investment they make in their personal and professional lives. This course covers how our perceptions affect our beliefs and how our beliefs affect our actions. You will learn a host of stress-reduction techniques, while exploring your own stress triggers and responses. Highly interactive, the sessions cover a blend of theory, discussions, and exercises. You will explore concepts with fellow participants within a safe environment where skills and habits can be developed, sharpened, and improved. What You Will Learn At the end of this program, you will be able to: Identify what stress feels like and what the typical symptoms and reactions are to stress Analyze your own responses to stressful events and the consequences of those reactions Organize your work structure to reduce stress and build resilience Recognize activities that drain you and those that give you energy Generate relief from stressful events Cultivate a mindset of resilience Better manage your time, work commitments, and personal boundaries in order to be most effective at your job Getting Started What is stress? Beliefs and thinking errors Work-life balance Drainers and energizers Stress reduction techniques Time management Summary and Next Steps