2 Courses in Leeds

Frontline+ Training Programmes for GP Healthcare Operational Staff… Our Frontline+ Programmes are designed for operational staff that deal directly with patients, for example - Reception / Patient Co-ordinators / Care Navigators / Admin

Telephone Etiquette Certification Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone. Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job. This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master. We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it. Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor. Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation. You Will Learn: The role that the telephone plays in the modern workplace, and why telephone etiquette is still important How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected The importance of an informative greeting What not to say when you are on the phone The five key aspects of active listening Benefits of Taking this Course Being more confident when you or your frontline staff answer the phone Learning how to make your customers feel welcome at your company from their first point of contact Learning the three steps involved in dealing with a difficult caller Understanding the importance of empathy Learning tips and tricks on how to make any call easier

Just in Time Training for Frontline Supervisors and Managers: Making the Case One of my favorite quotes on this topic comes from Zig Ziglar: 'The only thing worse than training employees and losing them is not training them and keeping them.' The transition from employee to manager is one of the most challenging: new roles and responsibilities, new ways of looking at organizations, and new ways of relating to all others around them. Most new supervisors and managers will tell you later in their careers that they floundered, avoided conflict, weren't firm enough when they should have been, and came on too strong to compensate - in other words, trial and error. And yet, most organizations spend more on leadership training at the end of a person's career than investing in their early promotions. Does it really make good business sense to give less training to those who need it early while giving more to those who need it less, later in their careers? This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

COVID-19 for Safer Work Environments Approved Online Training

This course introduces basic first aid principles, what to do in a variety of emergency situations, how to treat different injuries and where to get help.

This course introduces basic first aid principles in children’s care, what to do in a variety of emergency situations, how to treat different injuries and where to get help.

This course raises awareness of Infection Control and provides awareness of types of infection, routes of transmission and measures to limit the spread of infection in children’s care.

In the face of escalating environmental challenges, the UK stands at a critical juncture, demanding a new breed of experts equipped to tackle the complex issues at hand. Our Diploma in Environmental Engineering - CPD Certified, offers a transformative journey into the heart of environmental stewardship. Dive into pressing concerns such as the recent surge in environmental incidents, and learn to engineer sustainable solutions that can reshape the landscape of tomorrow. This Diploma in Environmental Engineering - CPD Certified Bundle Consists of the following Premium courses: Course 01: Environmental Engineering Course 02: Environmental Law Course 03: Sustainable Energy, Development and Environmental Impacts Course 04: Environmental Health Course 05: Asbestos Awareness Course 06: Renewable Energy Course 07: Structural Geology, Tectonics & Rock Mechanics Course 08: Wildlife Rescue and Rehabilitation Course 09: Agricultural Science Course 10: Level 2 Certificate in Forestry Course 11: Carbon Literacy Project Certifications Course 12: Renewable Energy Engineering Course Course 13: Floristry & Plant Care Training Course 14: Water Treatment Level 2 Course 15: Diploma in Water Chemistry Course 16: Sustainable Energy Course 17: Town Planning Course 18: Biotechnology Course 19: Environmental Science and Climate Change Dynamics Course 20: Marine Biology Courses Online 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Effective Communication Skills Diploma Course 02: Business Networking Skills Course 03: Influencing and Negotiation Skills Course 04: Delegation Skills Training Course 05: Time Management Course 06: Leadership Skills Training Course 07: Decision Making and Critical Thinking Online Course Course 08: Emotional Intelligence and Social Management Diploma Course 09: Assertiveness Skills Course 10: Touch Typing Complete Training Diploma Learning Outcomes: Upon completion of this Diploma in Environmental Engineering - CPD Certified bundle, you should be able to: Analyse and address recent UK environmental challenges effectively. Apply sustainable energy principles to mitigate environmental impacts. Demonstrate proficiency in water treatment and chemistry practices. Implement wildlife rescue techniques with expertise and precision. Navigate the complexities of environmental law for informed decision-making. Integrate renewable energy engineering into practical, impactful solutions. This comprehensive course spans a spectrum of disciplines, from Environmental Law to Wildlife Rescue, providing a holistic understanding of the interconnected web of challenges our planet faces. Delve into the intricacies of Renewable Energy Engineering and Water Chemistry, preparing yourself for the frontline of environmental innovation. With certifications in the Carbon Literacy Project and hands-on training in Floristry and plant Care, you'll emerge not just as a graduate but as a catalyst for change. Join us in the pursuit of knowledge that transcends classrooms and ventures into the heart of environmental transformation. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Environmental enthusiasts aspiring to tackle real-world challenges. Professionals desiring a comprehensive understanding of environmental engineering. Individuals keen on integrating sustainability into diverse industries. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Environmental Engineering course, all you need is - A smart device A secure internet connection And a keen interest in Environmental Engineering Career path Environmental Consultant: •40,000 - •50,000 Renewable Energy Engineer: •35,000 - •45,000 Wildlife Rehabilitation Specialist: •25,000 - •30,000 Water Quality Analyst: •28,000 - •35,000 Environmental Compliance Officer: •30,000 - •40,000 Town Planner: •35,000 - •45,000 Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Average entry-level pharma roles pay 96% of NHS Band 5 and come with opportunities for overtime, shift allowance and additional benefits as well as huge scope for career progression and salary increases.

Jump on a transformative journey as we unravel the nuances of Tuberculosis, a silent adversary affecting millions worldwide. In this enlightening campaign, we delve into a series of modules meticulously designed to enhance your understanding of this global health challenge. Our mission is not just education; it's a call to action, empowering you to be a beacon of awareness and change in your community. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Discover the intricacies of Tuberculosis, from its widespread prevalence to the evolving landscape of drug resistance. Explore cutting-edge diagnostic techniques that form the frontline of early detection, arming you with the knowledge to make a difference. Journey through treatment approaches and gain insights into the dynamic strategies employed for the control and management of Tuberculosis. Finally, immerse yourself in the realm of prevention, equipped with measures that can make a lasting impact on curbing the spread of this formidable disease. Join us in this crusade against Tuberculosis, where knowledge becomes a powerful catalyst for a healthier, more informed society. Course Curriculum Module 1: Tuberculosis Overview Module 2: Tuberculosis Epidemiology and Resistance Module 3: Tuberculosis Diagnosis Techniques Module 4: Tuberculosis Treatment Approaches Module 5: Tuberculosis Control and Management Tactics Module 6: Tuberculosis Prevention and Control Measures Learning Outcomes: Grasp Tuberculosis fundamentals through an insightful overview of the disease. Analyze Tuberculosis epidemiology, understanding resistance patterns and their implications. Evaluate diverse diagnostic techniques employed in Tuberculosis detection and diagnosis. Examine various treatment approaches used in the management of Tuberculosis patients. Implement effective control and management tactics in the context of Tuberculosis. Devise preventive measures for Tuberculosis, contributing to broader health initiatives. CPD 10 CPD hours / points Accredited by CPD Quality Standards Tuberculosis Awareness Campaign 1:49:09 1: Module 1: Tuberculosis Overview 17:52 2: Module 2: Tuberculosis Epidemiology and Resistance 23:13 3: Module 3: Tuberculosis Diagnosis Techniques 15:36 4: Module 4: Tuberculosis Treatment Approaches 17:08 5: Module 5: Tuberculosis Control and Management Tactics 16:31 6: Module 6: Tuberculosis Prevention and Control Measures 17:49 7: CPD Certificate - Free 01:00 Who is this course for? Healthcare professionals seeking comprehensive Tuberculosis knowledge. Public health workers dedicated to disease prevention and awareness. Community leaders advocating for public health improvement. Students pursuing health-related studies with an interest in infectious diseases. Individuals passionate about raising awareness and contributing to Tuberculosis prevention. Career path Epidemiologist specializing in infectious diseases. Public Health Educator with a focus on Tuberculosis awareness. Clinical Researcher in the field of Tuberculosis treatment. Health Policy Analyst contributing to Tuberculosis control strategies. Laboratory Technician specializing in Tuberculosis diagnostic methods. Community Health Worker dedicated to Tuberculosis prevention initiatives. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.