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415 Courses in Edinburgh

Customer Problem Solving

4.9(9)

By Sterling Training

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Customer Problem Solving
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Working in Multi-Cultural Teams

4.9(9)

By Sterling Training

Build successful and effective multi-cultural teams with our practical, bespoke training courses. Help team members to embrace and harness the skills and abilities their different ages, nationalities, generations and life experiences bring. Courses include: Knowing your team Communication styles Communicative competency in multi-cultural teams Cultural intelligence – understanding our strengths A global mindset Breaking down barriers for better team working Experiential learning – a session in a second language Team dynamics

Working in Multi-Cultural Teams
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Working with Elected Members (In-House)

By The In House Training Company

Working with Elected Members (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

The Art of Selling

4.9(9)

By Sterling Training

Refresh and revitalise your sales teams with a bespoke sales training programme that’s designed to lift their skills and motivation. Our sales experts use learner-centred and coaching methodologies to provide top tips to make a difference to success rates and relationships straight away. Stripped-back sales skills with sensational results, a bespoke course may include: Applying the steps of any sales cycle to your market Communication and relationship building Qualifying and questioning skills Prospecting and pre-call planning Making a pitch Emotional intelligence in sales Objection handling Closing the deal

The Art of Selling
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Coaching skills for sales (In-House)

By The In House Training Company

Coaching skills for sales (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Cultural Awareness in Training

4.9(9)

By Sterling Training

Our organisations are increasingly diverse and a cultural mix in training brings a fantastic variety of learning styles and sometimes barriers, too. Help managers and trainers understand the impact of different cultures and nationalities in the training room and make simple adjustments to ensure training is effective for all. Who are you training? Culture and its impact on learning Breaking down cultural learning barriers Intercultural communication Cultural competency and its importance in the training room Training techniques for the diverse classroom Effective questioning and concept checking Having a global mindset

Cultural Awareness in Training
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Selling with NLP (In-House)

By The In House Training Company

Selling with NLP (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Introduction to sales (In-House)

By The In House Training Company

Introduction to sales (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Management in a day! (In-House)

By The In House Training Company

Management in a day! (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Managing Safely Refresher - IOSH Award (In-House)

By The In House Training Company

Managing Safely Refresher - IOSH Award (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry