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8 Courses in Birmingham

West End Workshops

By Theatre Workout

Official workshops for West-End shows and bespoke masterclasses tailored to any show.

West End Workshops
Delivered In-Person in . or UK WideFlexible Dates
FREE

All class details are on our website

4.8(6)

By Vinnies Dance & Theatre School

Please visit our website Vinniesdance.co.uk for information about our classes in Ballet, Tap, Modern Theatre Dance, Musical Theatre, Cheerleading & Street Dance. https://www.vinniesdance.co.uk/

All class details are on our website
Delivered In-Person in Northampton or UK WideFlexible Dates
FREE

BA (HONS) FILMMAKING

By Screen and Film School

Are you really passionate about film? Do you want to get your hands on the kit used to make real films? Do you want to learn your craft from real filmmakers? Screen and Film School is dedicated to one thing: Film. The BA (Hons) Filmmaking is focused on creating the next generation of filmmakers.

BA (HONS) FILMMAKING
Delivered In-Person in Birmingham + 2 moreFlexible Dates
£9,250 to £15,950

Harness the energy (In-House)

By The In House Training Company

Harness the energy is an explorative workshop introducing the notion of utilising and intuitively listening to the energy shared between a group of people. Whether we realise it or not, we all give off certain energies at any time. These energies can affect change, sometimes positively, sometimes negatively. This workshop enhances understanding of the power of our own energy transmissions through the use of complicité-based theatre techniques and exercises. This workshop will help participants become active and aware listeners, able to work better collaboratively to produce strong results. It will demonstrate the power of our own individual energy and the positive impact we can have when we learn to utilise the energy beneficially in different situations.

Harness the energy (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

MA SCREEN & FILM PRODUCTION

By Screen and Film School

Are you a graduate or an industry professional ready to take your career to the next level, develop a new specialism, or see your film idea or project realised? Our MA in Screen and Film Production could enable you to advance your career, develop and enhance your skillset, and align yourself with top industry professionals. Through research-based practice this new MA puts you and your aspirations at the centre of your learning, whilst refining your chosen specialist pathway. 

MA SCREEN & FILM PRODUCTION
Delivered In-Person in Birmingham + 1 moreFlexible Dates
£6,950 to £16,450

Individual Development Programme (IDP)

By CORE theatre arts training

Maximise your potential with bespoke individual development

Individual Development Programme (IDP)
Delivered In-Person in Coventry or UK WideFlexible Dates
FREE

Dealing with challenging customers (In-House)

By The In House Training Company

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Dealing with challenging customers (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Performing Arts Summer School

By Gem's Dance Academy

This year, we will be hosting our summer school Monday 31st July-Friday 4th August, 9am-4pm at our studio: GDA, Unit 16 Paper Mill End, B44 8NH. Each day, children will participate in a range of performing arts, including dancing, singing, drama and arts and crafts all around the theme of Roald Dahl's Matilda. We hope to put on a mini performance on the Friday afternoon which parents are invited to watch. This is open to ALL CHILDREN aged 6-13 years. The cost to members is £25 per day or £90 for all 5 days. Children should wear their own comfortable clothing and can either bring a packed lunch or pre-order a hot dinner for £2. Hot food must be requested at least 7 days prior to the summer school starting and will vary each day but be items such as pizza and chips / burger and chips / jacket potatoes etc. Places will be limited but, going by previous years, extremely popular. To secure a place, please contact us clearly stating which date/s you would like. Individual days must be paid in full at time of booking. If you would like to do all 5 days, we request 50% at time of booking with the balance due 14th July. 

Performing Arts Summer School
Delivered In-PersonFlexible Dates
£25 to £90

Educators matching "Theatre"

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