381 Courses in Birmingham

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Our 2 day course will enable students to attain the knowledge and practical competencies needed to deal with a range of first aid situations when looking after children. For more information click on the tabs below, or get in touch, we’d be more than happy to answer any queries. At Immerse Training we pride ourselves on offering First Aid and Pre-Hospital Care Training that meets your specific needs. All our courses meet the requirements of the relevant awarding body. On top of that, we are more than happy to create bespoke elements that tailor each programme to suit your first aid or care responsibilities. Qualification Information This qualification and learning outcomes are based on the recommendations of: The Resuscitation Council (UK) Skills for Health Assessment Principles for First Aid Qualifications Course Content Following this course students will be able to Understand the role and responsibilities of a paediatric first aider. Be able to administer first aid to an infant and a child with head, neck or back injury. Assess an emergency situation safely. Understand how to administer first aid to an infant with conditions affecting the eyes, ears and nose. Be able to provide first aid for an infant and a child who is unresponsive and breathing normally. Understand how to administer emergency first aid to an infant and a child with an acute medical condition or sudden illness. Be able to provide first aid for an infant and a child who is unresponsive and not breathing normally. Understand how to administer first aid to an infant and a child who is experiencing the effects of extreme heat and cold. Be able to provide first aid for an infant and a child who is choking. Understand how to administer first aid to an infant and a child who has sustained an electric shock. Be able to provide first aid to an infant and a child with external bleeding. Understand how to administer first aid to an infant and a child with burns or scalds. Be able to provide first aid to an infant and a child who is suffering from shock. Understand how to administer first aid to an infant and a child who has been poisoned. Understand how to administer first aid to an infant and a child with bites, stings and minor injuries. Understand how to provide first aid to an infant or child with anaphylaxis. Who should attend? This qualification is for people who have a specific responsibility at work, or in voluntary and community activities, to provide first aid to children (including babies) when dealing with: An emergency situation. Chronic or sudden paediatric illness. Paediatric injury. Pre-requisites Students must be at least 16 years old on the first day of training. Assessment and Certifications Assessment of this course is continuous and also includes 2 theory/multiple choice question papers. Successful students will receive an Immerse Training Certificate, which is valid for three years. This certificate will be issued by Qualsafe, the awarding body for Immerse Training. Additional Information Completion of the Level 3 Award in Paediatric First Aid at Work includes 2 credits at Level 2 of the Qualification Credit Framework (QCF). Paediatric First Aid Courses First Aid courses for individuals and workplaces who provide care to or work with children and young people. Our paediatric courses are fully accredited, registered and meet Health and Safety Executive (HSE) and OFSTED guidelines. From 1 day Emergency Paediatric First Aid to day Paediatric First Aid courses. We specialise in on-site courses at your workplace, tailored to the specific risks associated with your business. All courses can be delivered at our training centre in Poole, Dorset or we can deliver on-site across Bournemouth, Poole, Dorset, Hampshire and the South of England.

Manage and reduce anxiety with professional counselling in London. Our experienced therapists provide tailored strategies and support to help you cope with anxiety, reduce stress, and live a more peaceful life. With a focus on personalized care and effective techniques, our counselling services aim to help you achieve long-term mental well-being and resilience. Key areas: anxiety therapy, stress counselling, anxiety support, therapy for anxiety, anxiety management, stress management, mental health support. 3 x 1 hour sessions 

Catheters are used to help when someone has difficulty urinating, this course aims to provide the learner with the knowledge on what may cause these difficulties, what their role will entail, infection control, equiptment, risks and complications associated with a catheter.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Gain a comprehensive understanding of positive behavior support principles, strategies, and techniques with our course. Ideal for educators, caregivers, and professionals working with individuals with developmental disabilities, mental health issues, or behavioral challenges.

Tailored Beginners Introductory Package Just for You! Level 7 Training Courses Dermal fillers in aesthetics injectables are widely recognized as one of the most trusted non-surgical facial aesthetic procedures. They remain the preferred choice for many clients, especially as an effective solution for addressing wrinkles. Our Beginner Aesthetic Practitioners have widely embraced this particular package as an essential offering for well over a decade. Foundation Dermal Filler Training Course Muscle Relaxation Upper face 3 area Botox HA Skin Boosters Training Course PRP Face & Hair Training Course Microneedling Training Course (DermaPen) Online training courses are available for the theoretical components of beginner-level Dermal Filler and Muscle Relaxation. To gain practical experience, participation in the hands-on sessions on real-models is recommended. This course Theory & Practice will help you to understand: We will cover all you need to know in order for you to treat your patients confidently and safely. The Theory & Practice will cover: Anatomy and physiology of Human Body Anti-Ageing Characteristic of the ideal skin booster Product Use & introduction Treatment Method and Care Contraindication Complication management Pre & Post-treatment advices Using Products like Toskani, Skinecos, Jalupro etc. Utilize products specifically recommended for the middle and lower parts of the face, along with other sensitive areas like the neck, décolletage, hands, or knees. Real models will be provided by us for Practical Hands-on Experience assisted an guided by our Professional Expert Trainers Entry requirements Level – Beauty Therapist Dental Nurse Physiotherapist Registered Medical professional Holds at least 6 months experience with needles (micro-needling, microblading, tattooing, vaccinations, phlebotomy and more) or any medical experience. Additional information ATTENDANCE ONLINE (Theory), IN CLINIC (Practice) FOUNDATION ONE -2- ONE TRAINING Beginner in Aesthetic Online Video Presentation for Theory Practical with Hands-On in Clinic on Real Model Dermal Fillers & Skin Booster INSURED TRAINING COURSE ALL COURSES ARE LEVEL 7CPD CERTIFICATES Notice! (We don’t charge VAT)

The QA Level 2 Award in Moving People Safely (RQF) is a regulated and nationally recognised qualification designed for those who work, or intend to work, in a role that involves assisting and moving people. It is the perfect course for those working in a variety of health and social care environments such as care homes.  Successful candidates will learn the key principles of safe handling and how to apply these in their workplace. They will also practise a range of techniques, ensuring that they leave the course confident in the safe moving and handling of people.

Our 8 hour course will enable students to attain the knowledge and practical competencies needed to deal with a range of emergency first aid situations when looking after children. In addition to the topics covered on an emergency first aid at work course, this course covers treatment for a variety of injuries and medical conditions. For more information click on the tabs below, or get in touch, we’d be more than happy to answer any queries. At Immerse Training we pride ourselves on offering First Aid and Pre-Hospital Care Training that meets your specific needs. All our courses meet the requirements of the relevant awarding body. On top of that, we are more than happy to create bespoke elements that tailor each programme to suit your first aid or care responsibilities. Qualification Information Upon completion students will have developed the skills and knowledge needed to provide effective emergency first aid to children and babies. This qualification and learning outcomes are based on the recommendations of: The Resuscitation Council (UK) Skills for Health Assessment Principles for First Aid Qualifications Course Content Following this course students will be able to Understand the role and responsibilities of the paediatric first aider. Be able to provide first aid for an infant and a child who is choking. Be able to assess an emergency situation safely. Be able to provide first aid to an infant and a child with external bleeding. Be able to provide first aid for an infant and a child who is unresponsive and breathing normally. Be able to provide first aid to an infant and a child who is suffering from shock. Be able to provide first aid for an infant and a child who is unresponsive and not breathing normally. Understand how to administer first aid to an infant and a child with bites, stings and minor injuries. Who should attend? This qualification is for anyone who cares for children and babies; including parents, guardians, grandparents or people who have a professional involvement with children and babies. Pre-requisites Students must be at least 16 years old on the first day of training. Assessment and Certifications Assessment of this course is continuous and also includes 1 theory/multiple choice question paper. Successful students will receive an Immerse Training Certificate, which is valid for three years. This certificate will be issued by Qualsafe, the awarding body for Immerse Training. Additional Information Completion of the Level 3 Award in Emergency Paediatric First Aid at Work includes 1 credit at Level 2 of the Qualification Credit Framework (QCF). Paediatric First Aid Courses First Aid courses for individuals and workplaces who provide care to or work with children and young people. Our paediatric courses are fully accredited, registered and meet Health and Safety Executive (HSE) and OFSTED guidelines. From 1 day Emergency Paediatric First Aid to day Paediatric First Aid courses. We specialise in on-site courses at your workplace, tailored to the specific risks associated with your business. All courses can be delivered at our training centre in Poole, Dorset or we can deliver on-site across Bournemouth, Poole, Dorset, Hampshire and the South of England.

Enhance your skills in promoting positive behavior and creating supportive environments for children with our PBS course. Evidence-based practices and collaboration emphasised.