21435 Improv courses

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MiDAS is the Minibus Driver Awareness Scheme, organised by the Community Transport Association UK (CTA) which promotes a nationally recognised standard for the assessment and training of minibus drivers. The course is designed to enhance minibus driving standards and promote the safer operation of minibuses.

Supporting and engaging with different parts of the organisation and interact with internal or external customer.

Identifying learning and training needs, designing and sourcing training and learning solutions, delivering and evaluating training.

Qualification Number Level 1: 603/5291/7 Qualification Number Level 2: 600/3423/3 Minimum entry age 19 Guided Learning Hours Level 1: 30 Guided Learning Hours Level 2: 115  What does this qualification cover?  Level 1: • Know how to deliver good customer service • Know different communication methods • Know how to provide good customer service in line with organisational procedures • Know how to effectively deal with customer queries, problems and complaints. Level 2: • The principles of customer service • How customer needs and expectations are formed • The principles of responding to customers' problems or complaints • Interpersonal and team working skills • How to meet customer needs and expectations • Communicating effectively with customers • Legislation which supports the customer service process Who is it suitable for?  This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? Level 1: The qualification is made up of one mandatory unit: • Unit 1 Customer Service Principles Level 2: The qualification is made up of two mandatory units: • Unit 1 Supporting the customer service environment • Unit 2 Delivery of effective customer service How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

A level one-to-one tuition

Whether you have to chair a meeting, pitch a proposal or speak at a conference you need good communication and presentation skills. Addressing a group of people with assurance and confidence does not come naturally to everyone. Our presentation skills training courses will teach you how to conquer your fears and give a successful and memorable performance. We will tailor the training to your specific needs, from coaching before an important keynote or honing your pitch to improving your negotiation and influencing skills, or learning how to network effectively. A typical course can cover: Recognising the strengths of your own communication style Using the different elements of voice and body language effectively Conquering your nerves and use body language to your advantage Pitching presentations so they meet your audiences’ needs Structuring a presentation so the audience is engaged from start to finish Using visual aids Handling questions All our presentation skills training is bespoke, with options including one-to-one coaching, combined training and coaching programmes and group training courses. All these courses can be delivered virtually, as well as face to face. As many of the skills needed to give a good presentation are shared with media interviews, we frequently combine our presentation skills and media interview skills training. Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

Virtual course for parents of adult children at risk/pre manifest. We are pleased to invite you to our virtual course for parents of adult children at risk/pre manifest. This is an opportunity to improve your knowledge of the issues surrounding your adult child at risk, share your experiences and gain ideas of support available for yourself and your adult child. This is a 5 week course running from Thursday 22 February 2024 10am -11.30am until Thursday 21 March, with the final session being an extended session narrative therapy session facilitated by Riverbank Psychology. There will be the opportunity to join a follow up support group. Week 1 – Thursday 22 February 2024 10am Welcome and overview of support available from the Huntington Disease Association. Speaker: James O’Connor – Team Leader HDYES – Huntington’s Disease Association Week 2 – Thursday 29 February 2024 10am Genetics: How to access testing, the process and family planning options Speaker: Chris Platt – SHDA – Huntington’s Disease Association Week 3 – Thursday 7 March 2024 10am Research update and what next Speaker: Nataile Saad - Research Sister - Welcome Trust Southampton University Hospital Week 4 – Thursday 14 March 2024 10am Finances planning ahead Speaker: Lisa Pearson - Financial Advisor - Asset management Week 5 – Thursday 21 March 2024 9.30 -12.30pm (note longer session)* Narrative Therapy: Coping with Feelings, supporting a loved one and self-care. Mariangels Ferrer – Clinical Psychologist – Riverbank Psychology * We will invite previous course participants to this part of the course but can only accommodate a maximum of 12/14 people on the day. The focus of Narrative Therapy in this group is to participate in a creative activity that explores identity through values, beliefs, and support systems, enabling us to make connections to our external lives which will be sustainable in our everyday lives. Mariangels Ferrer Duch is a Clinical Psychologist trained in Narrative Therapy who will be facilitating a three-hour Narrative Therapy session. The focus of the session will be upon the many small things that are important to us in life which can often be overlooked in times of stress. We hope the conversation will help to mutually inspire us all! We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our privacy policy here. For more information email info@hda.org.uk or call 0151 331 5444.

Firefighting or solving the same problems week after week? Create a problem-solving culture in your business with this proven methodology.

Designed for professional B2B salespeople to develop a modern approach to winning business