22703 Improv courses

Understanding nutrition isn’t about following trends—it’s about making informed choices that support your health goals. This course unpacks the essentials of balanced eating and smart weight management, breaking down the science into clear, digestible lessons. Whether you're looking to fine-tune your diet, manage weight effectively, or simply understand what’s really on your plate, this course offers structured, evidence-led guidance that fits into your schedule without a fuss. It’s ideal for those who want to brush up on the basics or dive deeper into topics like macronutrients, metabolism, energy balance, and responsible eating habits. The content is designed to help learners of all backgrounds develop a solid understanding of nutrition theory and how it applies to everyday food choices—no fads, no fluff, just solid knowledge you can count on. Whether you're studying for personal development or professional interest, this course keeps things practical, purposeful, and refreshingly straightforward. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Nutrition Module 02: Macronutrients Module 03: Micronutrients Module 04: Nutrition for Different Stages of Life Module 05: Weight Management Module 06: Strategies for Weight Management Module 07: Physical Activity and Weight Management Module 08: Weight Management For Life Stages and Health Conditions Learning Outcomes Understand the fundamental principles of nutrition. Differentiate between macronutrients and micronutrients. Apply nutrition knowledge to various life stages. Develop effective weight management strategies. Comprehend the significance of physical activity in weight control. Adapt weight management techniques to different life stages and health conditions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is for Individuals seeking a deeper understanding of nutrition and weight management. Health enthusiasts looking to enhance their lifestyle choices. Parents who want to provide optimal nutrition for their families. Fitness enthusiasts interested in effective weight management. Healthcare professionals expanding their knowledge base. Anyone eager to improve their health and well-being. Career path Nutrition Advisor Health Coach Wellness Consultant Personal Trainer Dietetic Assistant Community Health Educator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In the fast-paced world of business, effective commercial management is crucial for driving success and ensuring sustainable growth. Our Commercial Management Training course is meticulously designed to equip you with the essential skills and knowledge to excel in this dynamic field. This course is ideal for professionals seeking to enhance their commercial expertise and advance their careers. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Commercial Management Training curriculum, learners will gain essential skills and knowledge to excel in managing commercial operations effectively. They will learn about the fundamental concepts of commercial management and the importance of building strong relationships with partners and customers. Through exploring topics like partnership agreements, budgeting, and cash flow management, learners will develop the expertise needed to handle financial aspects confidently. Negotiation skills will be honed, along with strategies for managing commercial risks and projects efficiently. Understanding customer relationships, including their lifecycle, and the roles of shareholders will enhance their ability to drive business success. Furthermore, learners will grasp the intricacies of loans, debts management, and the relevant commercial legislations. Overall, this curriculum equips individuals with a comprehensive understanding of commercial management principles and practices to thrive in diverse business environments. Course Curriculum Module 01: Introduction to Commercial Management Module 02: Commercial Relationship Part-1 Module 03: Commercial Relationship Part-2 Module 04: Partnership and Agreements Module 05: Budget Management Module 06: Cash Flow Management Part- 1 Module 07: Cash Flow Management Part- 2 Module 08: Negotiation Module 09: Commercial Risk Management Module 10: Commercial Project Management Module 11: Customer Relationship Management (CRM) Part-1 Module 12: Customer Relationship Management (CRM) Part-2 Module 13: Managing Customer Lifecycle Module 14: Roles of Shareholders in Commercial Management Module 15: Loans and Debts Management Module 16: Commercial Legislations Learning Outcomes: Analyze commercial relationships for optimal business outcomes and partnerships. Implement effective budget and cash flow management strategies. Demonstrate proficient negotiation skills in commercial transactions. Identify and mitigate commercial risks to safeguard business interests. Execute commercial project management techniques for project success. Apply customer relationship management strategies to enhance customer satisfaction. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business professionals seeking to enhance commercial management skills. Individuals aiming for career growth in commercial management roles. Entrepreneurs looking to improve their understanding of commercial operations. Graduates aspiring to enter the field of commercial management. Anyone interested in mastering commercial management principles. Career path Commercial Manager Business Development Manager Contract Manager Commercial Analyst Customer Relationship Manager Commercial Law Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's modern world, the role of a Medical Language Specialist is indispensable, serving as a vital bridge between healthcare professionals and accurate medical documentation. This specialized course trains individuals in medical transcription, equipping them with the expertise to accurately transcribe medical reports, records, and dictations. With the ever-increasing demand for precise medical documentation due to stringent regulatory requirements and the continuous expansion of the healthcare industry, mastering medical language is paramount. In the UK, job opportunities for Medical Language Specialists are abundant, with salaries averaging around £25,000 to £30,000 per annum, offering a lucrative career path. By undertaking this course, individuals not only enhance their career prospects but also play a crucial role in maintaining the quality and efficiency of healthcare services. Key Features: This Medical Language Specialist Course Includes: This Medical Language Specialist Course is CPD Certified Developed by Specialist Lifetime Access Course Curriculum Medical Language Specialist Course: Module 01: Fundamentals of Medical Transcription Module 02: Essential Skills for a Medical Transcriptionist Module 03: Comprehending Medical Reports Module 04: Structuring Documents in Healthcare Module 05: Enhancing Your Medical Terminology Module 06: Safeguarding Data in Healthcare Environments Learning Outcomes Medical LanguageSpecialist Course: Accurately transcribe medical documents using industry-standard terminology and formatting guidelines. Demonstrate proficiency in keyboarding, editing, and proofreading for medical transcription tasks. Analyse and interpret various medical reports with precision and attention to detail. Organise medical documents effectively, ensuring clarity and adherence to healthcare standards. Expand medical vocabulary, applying terminologies relevant to diverse healthcare specialties. Implement robust data protection measures in compliance with healthcare confidentiality standards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Medical Language Specialist course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Medical Language Specialist. Moreover, this course is ideal for: Individuals aspiring to enter the medical transcription field. Existing medical professionals seeking to enhance their medical transcription and documentation skills. Administration staff in healthcare environments aiming to improve data management. Graduates with an interest in healthcare documentation, terminology and medical transcription. Job seekers looking for opportunities in healthcare documentation and transcription. Requirements There are no requirements needed to enrol into this Medical Language Specialistcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Medical Language Specialist course. Career path After finishing this Medical Language Specialist course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Medical Language Specialist are: Medical Transcriptionist Health Information Technician Medical Secretary Clinical Documentation Specialist Healthcare Data Analyst Medical Records Coordinator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Teaching students with learning disabilities requires a specialised approach to meet their unique needs. This course provides in-depth knowledge about identifying and understanding various learning challenges that students may face in the classroom. You will learn the strategies and techniques that can be employed to create a supportive learning environment, tailored to the needs of each individual. The course covers the key aspects of recognising learning difficulties, adapting teaching methods, and fostering an inclusive educational atmosphere for students with different learning styles. By the end of the course, you will have a deeper insight into how to adjust your teaching approach to ensure that students with learning disabilities can reach their full potential. The course is designed for educators who are committed to providing the best possible learning experience for all students, no matter their challenges. Whether you are a new teacher or an experienced educator looking to refine your skills, this course will equip you with the tools to support your students effectively and confidently. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Learning Disabilities Module 2: Types of Learning Disabilities Module 3: Understanding Individualised Education Plans (IEPs) Module 4: Classroom Adaptations for Students with Learning Disabilities Module 5: Teaching Strategies for Reading Difficulties Module 6: Teaching Strategies for Written Expression Module 7: Teaching Strategies for Math Difficulties Module 8: Behaviour Management and Social Skills for Students Learning Outcomes: Analyse diverse learning disabilities for targeted educational support. Formulate effective Individualised Education Plans to enhance student progress. Implement adaptive classroom strategies for an inclusive learning environment. Apply specialised teaching methods for overcoming reading difficulties. Utilise effective strategies for improving students' written expression skills. Implement tailored teaching approaches to address mathematical challenges. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators and Teachers Special Educational Needs Coordinators (SENCOs) Learning Support Assistants Inclusive Education Advocates Trainee Teachers School Administrators Educational Consultants Parents and Caregivers Career path Special Educational Needs Teacher Learning Support Assistant Educational Consultant Inclusive Education Coordinator School Administrator Parent and Community Liaison Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Pathology Essentials Training Course is crucial in today's world as it equips you with essential skills in pathology, an increasingly vital field in healthcare. Understanding pathology is key to diagnosing and treating diseases accurately, making it indispensable in both daily life and professional careers, particularly in medical and research settings. In the UK, proficiency in pathology opens doors to a variety of job opportunities with competitive salaries. According to recent data, the demand for pathology specialists is on the rise, with job growth expected to increase by 8% over the next decade. By mastering pathology through this course, you'll enhance your employability and potentially earn a salary ranging from £30,000 to £50,000 annually, depending on experience and specialization. Moreover, grasping pathology fundamentals not only expands your medical knowledge but also enables you to contribute effectively to healthcare advancements and patient care strategies. Embrace this opportunity to delve into pathology - it's a pathway to a promising and fulfilling career in the healthcare sector. Key Features: CPD Certified Pathology Essentials Training Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Pathological Demand Avoidance Overview Module 02: Exploring Autism Spectrum Module 03: PDA Strategies for Schools and Parents Module 04: Sensory Processing Challenges Module 05: Tracing the Origins of PDA Module 06: Understanding Learning Disabilities and Autism Learning Outcomes: Identify characteristics and challenges associated with Pathological Demand Avoidance (PDA). Explain the relationship between autism and PDA for better comprehension. Implement strategies to support PDA in educational and home settings. Recognize sensory processing disorders and their impact on individuals. Trace the historical development and understanding of PDA. Analyze the intersection of learning disabilities and autism spectrum disorders. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Pathology Essentials Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Pathology Essentials Training. Moreover, this course is ideal for: Educators seeking comprehensive understanding of autism-related conditions. Parents interested in effectively supporting children with PDA and autism. Healthcare professionals aiming to enhance their knowledge in autism spectrum disorders. Social workers desiring to improve their support for individuals with PDA. Psychologists looking to expand their expertise in developmental disorders. Requirements There are no requirements needed to enrol into this Pathology Essentials Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Pathology Essentials Training course. Career path After finishing this Pathology Essentials Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Pathology are: Special Educational Needs (SEN) Teacher - £25K to 40K/year Behaviour Analyst - £30K to 45K/year Occupational Therapist - £25K to 38K/year Clinical Psychologist - £35K to 50K/year Speech and Language Therapist - £25K to 40K/year Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

If you’ve always dreamed of weaving captivating tales and bringing characters to life, the Novel & Story Writing Course is your perfect companion. This course will guide you through the art of storytelling, helping you craft compelling plots, create memorable characters, and develop vivid settings. Whether you’re a beginner or someone looking to refine your skills, this course provides a clear, structured approach to help you develop your writing style. You’ll gain a deeper understanding of narrative techniques and the fundamentals of storytelling, all from the comfort of your own home. Throughout this course, you'll explore various aspects of novel writing, from crafting the perfect opening to mastering the climax and resolution. You’ll learn how to balance pacing, build tension, and engage readers with every page. The course also covers different genres, enabling you to experiment with writing in ways that align with your creative interests. With expert-led lessons and insightful tips, this course ensures you gain the confidence to shape your story and bring your literary ideas to life. The next chapter of your writing journey starts here – let your imagination lead the way! Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Novel and Story Writing Module 02: Elements of Compelling Story Module 03: Preparing for Novel and Story Writing Module 04: Finding Ideas and Selecting Audience Module 05: Selecting Your Genre Module 06: Planning and Building Plotlines Module 07: Crafting Memorable Character Module 08: Drafting, Editing and Polishing Module 09: Publishing and Marketing Your Story Learning Outcomes: Create engaging narratives that captivate readers. Develop memorable and relatable characters for your stories. Craft compelling plotlines that keep readers hooked. Master the art of editing and polishing your work. Explore various genres to find your unique writing style. Learn effective strategies for publishing and marketing your stories. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Writers and authors seeking to hone their storytelling skills. Bloggers and content creators looking to improve their writing. Individuals passionate about fiction and storytelling. Aspiring writers wanting to explore various writing genres. Those interested in self-publishing or traditional publishing. Anyone eager to enhance their creative writing abilities. Career path Novelist Short Story Writer Content Creator Blogger Copywriter Self-Published Author Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In the modern world, a Construction Cost Estimation (Estimator) Course plays a pivotal role in the construction industry. Understanding the intricacies of construction and estimation is crucial for professionals to thrive in this field. This course equips individuals with the necessary skills to accurately assess project costs, manage budgets, and ensure project feasibility. In our daily lives or professional careers, this knowledge enables us to make informed decisions regarding construction projects, whether it's renovating a home or managing large-scale developments. Learning these skills opens up abundant job opportunities, particularly in the UK, where demand for qualified estimators is high. Salaries for construction estimators in the UK typically range from £25,000 to £50,000 annually, depending on experience and qualifications. Moreover, the advantages of this course are substantial, as the construction sector continues to grow, with an estimated annual increase of 2-3%. Mastery of construction estimation ensures individuals remain indispensable in an industry where accurate cost assessment is paramount for success. Key Features: CPD Certified Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Construction Management Module 02: Cost Estimation Module 03: Role of Cost Estimator and New Aspects of Cost Estimation Module 04: Elements and Factors Influencing Cost Estimation Module 05: Cost Estimation in the Construction Industry Module 06: Cost Management Module 07: Management of Material for construction Learning Outcomes: Understand construction cost estimation principles for accurate project budgeting. Analyze factors influencing construction cost estimation to mitigate financial risks. Implement effective cost management strategies to enhance project profitability. Master material management techniques for efficient construction operations. Develop advanced skills in cost estimation to excel in project management roles. Apply industry best practices to optimize construction project budgets. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Anatomy and Physiology course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Anatomy and Physiology. Moreover, this course is ideal for: Construction managers seeking advanced cost estimation skills. Project managers aiming to enhance budgeting expertise. Architects and engineers looking to understand construction cost dynamics. Construction professionals aspiring to improve project financial management. Individuals interested in pursuing careers in construction cost estimation. Requirements There are no requirements needed to enrol into this Anatomy and Physiology course. We welcome individuals from all backgrounds and levels of experience to enrol into this Anatomy and Physiology course. Career path After finishing this Anatomy and Physiology course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Anatomy and Physiology are: Quantity Surveyor - £25K to 50K/year. Construction Estimator - £23K to 45K/year. Project Manager (Construction) - £30K to 60K/year. Cost Engineer - £28K to 55K/year. Construction Manager - £35K to 70K/year. Certificates CPD Certificate - Free Digital certificate - Included Will be downloadable when all lectures have been completed.

Take on a transformative journey into the heart of social housing with our exclusive workshop on Tenant Support in Social Housing Programs. Imagine a realm where housing is not just about shelter, but a thriving community where tenants are supported, engaged, and empowered. In this course, we unravel the core fundamentals of social housing, delving into the intricate tapestry of tenant selection, financial management, and property maintenance. As we navigate through safety measures and delve into the art of tenant engagement, you'll discover the essential elements that make social housing programs not just spaces to live but communities to thrive in. Explore the nuanced terrain of recognizing and managing offensive behaviours, equipping yourself with the skills to foster a harmonious living environment. Understand the crucial roles played by social workers and housing officers, gaining insights into their responsibilities. Finally, glimpse into the vast career opportunities awaiting those passionate about making a meaningful impact in social housing management. Join us in this journey where housing transcends its conventional boundaries, becoming a catalyst for positive change and community well-being. Key Features: This Tenant Support in Social Housing Programs Course Includes This Tenant Support Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Tenant Support in Social Housing Programs Module 01: Social Housing Fundamentals Module 02: Tenant Selection and Oversight Module 03: Financial Management in Social Housing Module 04: Safety Measures and Property Maintenance in Social Housing Module 05: Tenant Engagement in Social Housing Module 06: Recognition and Management of Offensive Behaviours Module 07: Responsibilities of Social Workers and Housing Officers Module 08: Career Opportunities in Social Housing Management Learning Outcomes: Tenant Support in Social Housing Programs Master Social Housing Fundamentals, understanding the core principles and structures. Acquire skills in Tenant Selection and Oversight, ensuring efficient housing management. Develop proficiency in Financial Management specific to the dynamics of social housing. Implement Safety Measures and Property Maintenance for a secure and well-maintained environment. Foster Tenant Engagement in Social Housing, creating vibrant and connected communities. Recognize and Manage Offensive Behaviours, maintaining a harmonious social housing atmosphere. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Tenant Support in Social Housing Programs Housing professionals seeking a comprehensive understanding of social housing dynamics. Tenant support staff looking to enhance their knowledge and effectiveness. Social workers and housing officers interested in refining their roles. Individuals involved in community development and social housing initiatives. Policy makers and advocates dedicated to improving social housing programs. Career path Tenant Support in Social Housing Programs Social Housing Officer - £20K to 30K/year. Housing Support Worker - £18K to 25K/year. Housing Officer - £22K to 35K/year. Community Support Worker - £17K to 28K/year. Tenant Liaison Officer - £20K to 32K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.