3048 HR (Human Resources) courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours Additional course details: Nexus Humans Orientation - Consumer Students training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Orientation - Consumer Students course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Are you ready to embark on an enlightening journey of wisdom with the Business Development bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Business Development, Leadership & Business Studies. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Business Development Fundementals: Lean Strategies for Business Course 02: Strategic Business Management - Online Diploma Course Course 03: Business Law 2021 Course 04: Business Studies Course 05: Business Analysis Course Level 5 Course 06: Leadership and Management Course Course 07: Accounting and Finance Course 08: Risk Assessment & Management Diploma Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Business Development, Leadership & Business Studies bundle illuminate your path to wisdom. The Business Development, Leadership & Business Studies bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Business Development, Leadership & Business Studies package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Business Development bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Business Development, Leadership & Business Studies community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Business Development bundle. Establish robust bases across each course nestled within the Business Development bundle. Decipher intricate concepts through the articulate content of the Business Development bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Business Development bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Business Development bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Business Development bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Business Development bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Business Development bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Business Development journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Business Development bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Business Development bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hard copy Transcript - £9.99

Are you ready to embark on an enlightening journey of wisdom with the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our bundle - Functional Skills IT with Microsoft Excel, IoT & ICT Training. Delve into eight immersive CPD Accredited courses, each a simple course: Course 1: IT Administration and Networking Course 2: Microsoft Excel Course Course 3: ICT: Information and Communication Technology Course 4: Start an IT Asset Department Course 5: CompTIA IT Fundamentals ITF+ (FCO-U61) Course 6: Recruitment: IT Basics for IT Recruiters Course 7: Web Application Penetration Testing Course Course 8: Internet of Things Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle illuminate your path to wisdom. The Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Functional Skills IT with Microsoft Excel, IoT & ICT Training package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Functional Skills IT with Microsoft Excel, IoT & ICT Training community today and let your voyage of discovery begin! Learning Outcomes: Upon completion of the Functional Skills IT with Microsoft Excel, IoT & ICT Training Bundle, you will be able to: Attain a holistic understanding in the designated areas of study with the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle. Establish robust bases across each course nestled within the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle. Decipher intricate concepts through the articulate content of the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Functional Skills IT with Microsoft Excel, IoT & ICT Training journey and let knowledge guide you towards a brighter future. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this Functional Skills IT with Microsoft Excel, IoT & ICT Training Bundle. Career path Armed with the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, this bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Are you ready to embark on an enlightening journey of wisdom with the Journalism bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Newspaper Journalism & Court Reporting. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Newspaper Journalism Course 02: Report Writing Course 03: Digital Journalism Course 04: Diploma in Effective Writing Skills Course 05: Proofreading & Copyediting Course 06: Ultimate Transcription and Captioning Course Course 07: Touch Typing Essentials Course 08: Document Control Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Newspaper Journalism & Court Reporting bundle illuminate your path to wisdom. The Newspaper Journalism & Court Reporting bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Newspaper Journalism & Court Reporting package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Journalism bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Newspaper Journalism & Court Reporting community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Journalism bundle. Establish robust bases across each course nestled within the Journalism bundle. Decipher intricate concepts through the articulate content of the Journalism bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Journalism bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Journalism bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Journalism bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Journalism bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Journalism bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Journalism journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Journalism bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Journalism bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Health and Safety Management for Construction (UK) Level 1: Abrasive Wheel Safety In "Health and Safety Management for Construction (UK) Level 1: Abrasive Wheel Safety," acquire key insights into abrasive wheels within the scope of Health and Safety Management for Construction. Grasp mounting techniques, handling protocols, and inspection procedures that align with Health and Safety standards in the construction industry. Learning Outcomes: Comprehend abrasive wheels in Health and Safety. Analyze Health and Safety in abrasive wheel safety. Mount abrasive wheels per Health and Safety. Execute Health and Safety-compliant handling. Test and inspect wheels for Health and Safety. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Health and Safety Management for Construction (UK) Level 1: Abrasive Wheel Safety Course Syllabus Abrasive Wheels Fundamentals: Delve into the basics of abrasive wheels, integrating them into the broader framework of Health and Safety Management for Construction. Abrasive Wheel Safety: Familiarize yourself with Health and Safety guidelines tailored for abrasive wheels within the construction sector. Mounting of Abrasive Wheels: Master Health and Safety-compliant procedures for the effective mounting of abrasive wheels in construction. Handling of Abrasive Wheels: Acquire Health and Safety techniques for the safe handling of abrasive wheels, mitigating risk in construction environments. Testing of Abrasive Wheels: Learn to conduct rigorous tests on abrasive wheels as part of your Health and Safety Management for Construction responsibilities. Inspections of Abrasive Wheels: Understand Health and Safety protocols for inspecting abrasive wheels, ensuring they meet construction industry safety standards.

Health & Safety: Working Safely at Height Training Diploma Elevate your Health & Safety expertise with our Working Safely at Height Training Diploma. Master ladder setups under Health & Safety guidelines. Ensure impeccable Health & Safety in elevated workspaces. Learning Outcomes: Select appropriate ladders considering Health & Safety. Verify ladder setups in line with Health & Safety protocols. Optimise ladder placement adhering to Health & Safety. Execute complete ladder safety under Health & Safety. Comprehend and apply Health & Safety in working at heights. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Health & Safety: Working Safely at Height Training Diploma: Identify Ladders for Health & Safety: Choose the correct type of ladders based on Health & Safety requirements. Ensure Ladder Setup in Health & Safety: Confirm the ladder setup follows stringent Health & Safety standards. Optimise Ladder Placement for Health & Safety: Optimise the ladder's position to ensure Health & Safety compliance. Complete Ladder Safety Training: Attain complete training in ladder safety, fortified by Health & Safety guidelines. Understand Health & Safety in Working at Heights: Comprehend the importance and protocols of Health & Safety when working at elevated positions. Implement Health & Safety in Fall Protection: Put into action fall protection measures that meet Health & Safety regulations.

Support culture change by giving line managers the skills to look at practices within their areas, role model appropriately and address unacceptable behaviours. Our dynamic, assertive trainer for EDI has a very practical approach, with plenty of real-life examples to help participants view the subject from a new angle

Give your team the tools they need to thrive! Sign up for our 90-minute interactive workshops this September and October. From imposter syndrome to motivation, we’ve got you covered. Contact us at info@wearyourcape.co.uk to book.

Course Outline: What is “Diversity and Inclusion”?  The Cultural Contact Lens - understanding different people's experiences  The Social Ecological Model - understanding how individual elements sit within and impact upon social change  Finding your ‘why’, and the Business Case for D&I  Going above and beyond the Law - the Equality Act (2010) and protected characteristics  Becoming comfortable with feeling uncomfortable  Privilege, power, and the Cycle of Oppression  An introduction to allyship  Summary and questions