Embark on a journey to unravel the intricacies of customer relationship management (CRM) excellence with the 'Understanding Excellence in Customer Relationship Management' course. Explore the foundations of hospitality management while delving into various facets of the hotel industry. Master the art of selection, recruitment, development, and training in the hospitality sector. Gain insights into efficient front office, housekeeping, engineering, and food and beverage operations. Learn strategies for maintaining service quality, enhancing customer satisfaction, and leveraging technology in the world of e-hospitality. Learning Outcomes: Gain a comprehensive understanding of hospitality management and the hotel industry. Explore the selection and recruitment process within the hospitality sector. Learn effective strategies for staff development and training in hospitality. Master the management of front office, housekeeping, engineering, and food and beverage operations. Understand techniques for ensuring service quality and customer satisfaction. Discover the role of marketing and technology in the travel and tourism business. Familiarize yourself with accounting principles relevant to the hospitality industry. Embrace the concept of e-hospitality and its impact on customer relationship management. Why buy this Understanding Excellence in Customer Relationship Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Understanding Excellence in Customer Relationship Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Understanding Excellence in Customer Relationship Management does not require you to have any prior qualifications or experience. You can just enrol and start learning. Aspiring and current professionals in the hospitality and hotel industry. Hotel managers, supervisors, and front-line staff seeking to enhance customer relationships. Students pursuing careers in travel, tourism, and hospitality management. Individuals interested in the intersection of service quality and customer satisfaction. Prerequisites This Understanding Excellence in Customer Relationship Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Hotel Manager - Median salary of £30,000 - £50,000 per year. Front Office Manager - Median salary of £25,000 - £35,000 per year. Restaurant Manager - Median salary of £25,000 - £40,000 per year. Hospitality Trainer - Median salary of £25,000 - £35,000 per year. Travel and Tourism Marketing Specialist - Median salary of £25,000 - £40,000 per year. Course Curriculum Understanding Excellence in Customer Relationship Management Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:23:00 Module 12: E-Hospitality and Technology 00:22:00 Mock Exam Mock Exam - Understanding Excellence in Customer Relationship Management 00:20:00 Final Exam Final Exam - Understanding Excellence in Customer Relationship Management 00:20:00
Airport Management : Airport Management This comprehensive Airport Management course covers all aspects of airport operations, from ground handling and air traffic control to passenger services and airport security. Our Airport Management course provides you with the knowledge and skills needed to succeed in the fast-paced and dynamic world of airport management. Our Airport Management program is designed by experts in the field. With this Airport Management : Airport Management course, you will learn through a combination of theoretical study and hands-on experience, making you highly sought after by employers in the Airport Management industry. Our Airport Management : Airport Management course covers a wide range of topics, including Airport Planning and Development, Airport Management and Operations. Upon completion of our Airport Management program, you will be equipped with the skills and knowledge needed to manage airports effectively, ensuring the safe and efficient operation of the entire Airport Management. Special Offers of this Airport Management: Airport Management Course This Airport Management: Airport Management Course includes a FREE PDF Certificate. Lifetime access to this Airport Management: Airport Management Course Instant access to this Airport Management: Airport Management Course Get FREE Tutor Support from Monday to Friday in this Airport Management: Airport Management Course Main Course Level 5 Diploma in Airport Management Gift Courses Course 01: Project Management Course Course 02: Leadership and Management Course Course 03: Communication Skills Course Course 04: Level 4 Time Management [ Note: Free PDF certificate will provide as soon as complete the Airport Management : Airport Management ] Airport Management : Airport Management Industry Experts Designed this Airport Management: Airport Management course into 20 detailed modules. Assessment Method of Airport Management: Airport Management After completing each module of the Airport Management : Airport Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Airport Management: Airport Management After completing the MCQ/Assignment assessment for this Airport Management : Airport Management course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Airport Management : Airport Management The Airport Management: Airport Management Course is ideal for anyone interested in pursuing a career in airport management. Requirements Airport Management : Airport Management Students who intend to enrol in this Airport Management: Airport Management course must meet the following requirements: Airport Management: Good command of the English language Airport Management: Must be vivacious and self-driven Airport Management: Basic computer knowledge Airport Management: A minimum of 16 years of age is required Career path Airport Management : Airport Management With the help of the Airport Management: Airport Management course, you will be able to seek several promising career opportunities. Certificates Certificate of completion Digital certificate - Included
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Imagine stepping into a role that shapes the comfort and safety of environments across the UK. The housekeeping sector, critical to both hospitality and residential services, employs thousands who are dedicated to maintaining high standards of cleanliness. With the demand for skilled professionals on the rise, have you considered the multitude of skills and knowledge required to excel in this field? Throughout this Housekeeping Training diploma, you'll gain expertise in all aspects of professional housekeeping. Learn industry best practices for room upkeep, carpet cleaning, and oven maintenance. Essential courses cover infection prevention, spill management, and food safety, ensuring you prioritise hygiene and guest well-being. Master time management techniques to work efficiently and effectively. This Diploma in Housekeeping Training at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Courses are Included in This Bundle: Course 01: Housekeeping Diploma Course 02: British Cleaning Diploma Course 03: Housecleaning Training Course 04: Spill Management Training Course 05: Infection Prevention Training Course 06: Carpet Cleaning Course 07: Food Safety Course 08: Food Allergen, Food Safeguarding and Kitchen Management Course 09: Oven Cleaning Training Course Course 10: Personal Hygiene Course 11: Time Management Invest in your future with the Diploma in Housekeeping Training. Enrol today and take the first step towards a fulfilling career in housekeeping! Learning Outcomes of Housekeeping Training Acquire comprehensive knowledge of housekeeping and cleaning methodologies. Develop expertise in infection control and prevention strategies. Master the art of maintaining pristine pool conditions. Understand the importance of personal hygiene in professional settings. Gain proficiency in food safety and hygiene principles. Enhance awareness of electrical safety and fire risk assessment. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Housekeeping Training Get a free student ID card with Housekeeping Training Training program (£10 postal charge will be applicable for international delivery) The Housekeeping Training is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Housekeeping Training course materials The Housekeeping Training comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Housekeeping Diploma Introduction to Housekeeping Housekeeping Principles Understanding Staff Duties Cleaning in Housekeeping Inventory Control in Housekeeping Business Planning & Organising the Housekeeping Department Understanding Budgeting Carpet Maintenance Wall, Ceiling and Window Cleaning and Maintenance Staffing Training Standard Operational Procedures in Hotel Housekeeping Laundry Operation in Hotel Health and Safety in Housekeeping Course 02: British Cleaning Diploma Module 01: An Introduction To The Cleaning Job Module 02: The Diversity Of Cleaning Jobs Module 03: Cleaning Equipment, Products And Clothing Module 04: House Cleaning Module 05: Food Kitchen And Commercial Kitchen Cleaning Module 06: Bathrooms And Toilets Module 07: Office Cleaning Module 08: Cleaning External Surfaces And Areas Module 09: Dealing With Non-Routine Waste Module 10: Chemical Safety, Keyholding And Alarm Codes For Cleaners Module 11: Starting A Cleaning Business And Planning For It Module 12: Running The Business With Quality Service Module 13: Customer Satisfaction Module 14: Management Of Staff Module 15 Marketing, Advertising And Sales Module 16: Expansion Management Module 17: Business Insurance, Tax And Additional Equipment Course 03: Housecleaning Training Module 01: Introduction To House Cleaning Module 02: Cleaning Equipment And Ingredients Module 03: Cleaning The Kitchen Module 04: Cleaning The Bedroom And Livingroom Module 05: Bathroom Cleaning Module 06: Cleaning And Organising A Kid's Room Module 07: Cleaning Home Office Module 08: Cleaning Walls =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: £29.99 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Newcomers to Housekeeping Career Changers Domestic Cleaners Hotel Housekeeping Staff Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Housekeeper Supervisor Manager Business Owner Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Housekeeping Training at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.
QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost
Overview Become a multi-talented manager who is skilled at running special events, and the efficient day-to-day practises in a busy Hotel. This Hospitality and Accommodation Managementcourse will train you in every aspect of Hospitality and ensure that you and your team deliver outstanding customer service. Hotels and Large-scale events need a strong individual to manage and steer the proceedings. The contents of this comprehensive course will give you that capability. You will be coached in every single factor for achieving the highest standards in Hospitality, which includes guidance on recruitment, training, operations, marketing, catering, crisis management and much more. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Hospitality and Accommodation Management. It is available to all students, of all academic backgrounds. Requirements Our Hospitality and Accommodation Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 12 lectures • 04:01:00 total length •Introduction to Hospitality Management: 00:21:00 •An Overview of Hotel Industry: 00:15:00 •The Process of Selection and Recruitment in Hospitality Industry: 00:21:00 •The Process of Development and Training in Hospitality Industry: 00:21:00 •Management of Front Office Operations: 00:19:00 •Management of Housekeeping, Engineering and Security Operations: 00:24:00 •Management of Food and Beverage Operations: 00:20:00 •Management of Service Quality in Hospitality Industry: 00:17:00 •Marketing in Travel and Tourism Business: 00:21:00 •Accounting in Hospitality Industry: 00:23:00 •Customer Satisfaction: 00:20:00 •E-Hospitality and Technology: 00:19:00
Overview Do you think that you have the skills and ambition to manage a successful hotel? Prove that you do and train to become a Hospitality expert. This Level 3 Hospitality Management Course course will give you all the knowledge and tools you'll need to run a hotel or large event and set high standards of performance. The course provides an extensive range of online modules that will instinctively teach you to gain the abilities required to drive a large team to provide excellent customer service. In addition to handling customer-facing operations and housekeeping, you will be taught how to perform marketing and large-scale catering. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 3 Hospitality Management Course. It is available to all students, of all academic backgrounds. Requirements Our Level 3 Hospitality Management Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 13 lectures • 04:28:00 total length •Introduction to Hospitality Management: 00:24:00 •An Overview of Hotel Industry: 00:18:00 •The Process of Selection and Recruitment in Hospitality Industry: 00:21:00 •The Process of Development and Training in Hospitality Industry: 00:24:00 •Management of Front Office Operations: 00:19:00 •Management of Housekeeping, Engineering and Security Operations: 00:27:00 •Management of Food and Beverage Operations: 00:20:00 •Management of Service Quality in Hospitality Industry: 00:20:00 •Marketing in Travel and Tourism Business: 00:24:00 •Accounting in Hospitality Industry: 00:26:00 •Customer Satisfaction: 00:23:00 •E-Hospitality and Technology: 00:22:00 •Assignment - Level 3 Hospitality Management Course: 00:00:00
Overview Learn how to prepare, store, handle and serve food to the highest industry hygiene and safety standards. Aimed at hospitality and catering professionals, this course will give you an in-depth understanding of all aspects of food safety management. In this Hospitality and Catering - Food Safety Level 3, you will learn how to maintain the highest levels of safety and hygiene in the workplace in compliance with UK food safety regulations. On completion, you will gain a legally recognised qualification demonstrating your skills and competence to work in any profession within the hospitality and catering industry. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Hospitality and Catering - Food Safety Level 3. It is available to all students, of all academic backgrounds. Requirements Our Hospitality and Catering - Food Safety Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 12 lectures • 04:25:00 total length •Module 01: Introduction to Hospitality Management: 00:24:00 •Module 02: An Overview of Hotel Industry: 00:18:00 •The Process of Selection and Recruitment in Hospitality Industry: 00:21:00 •The Process of Development and Training in Hospitality Industry: 00:24:00 •Module 05: Management of Front Office Operations: 00:19:00 •Management of Housekeeping, Engineering and Security Operations: 00:27:00 •Management of Food and Beverage Operations: 00:20:00 •Management of Service Quality in Hospitality Industry: 00:20:00 •Marketing in Travel and Tourism Business: 00:24:00 •Module 10: Accounting in Hospitality Industry: 00:26:00 •Module 11: Customer Satisfaction: 00:20:00 •Module 12: E-Hospitality and Technology: 00:22:00
Overview This comprehensive course on Restaurant Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Restaurant Management comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Restaurant Management. It is available to all students, of all academic backgrounds. Requirements Our Restaurant Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 22 sections • 22 lectures • 08:59:00 total length •Introduction to Hospitality Management: 00:21:00 •An Overview of Hotel Industry: 00:15:00 •Restaurant Industry: 00:32:00 •Restaurant Leadership and Management: 00:22:00 •The Process of Selection and Recruitment in Hospitality Industry: 00:18:00 •The Process of Development and Training in Hospitality Industry: 00:21:00 •Management of Front Office Operations: 00:16:00 •Management of Food and Beverage Operations: 00:17:00 •Food Safety - An Introduction: 00:26:00 •Supervision of Food Safety: 00:34:00 •Food Safety Legislation: 00:31:00 •Food Safety Management System: 00:41:00 •Food Safety Management Tools: 00:27:00 •Contamination Hazards: 00:26:00 •Controlling Contamination: 00:36:00 •Food Poisoning (Bacterial) and Food-Borne Illness: 00:29:00 •Food Poisoning (Non-Bacterial): 00:29:00 •Personal Hygiene: 00:27:00 •Food Premises and Equipment: The Design and Construction: 00:30:00 •Pest Management: 00:26:00 •Food Safety Training for the Staff: 00:15:00 •Assignment - Restaurant Management: 00:00:00
Do you want to get into the waiter profession or enhance your waiter abilities? Our waiter training coursewill assist you in developing the knowledge and skills required to work as a waiter. The waiter training course is designed to provide participants with a thorough grasp of the waiter. This waiter training course includes sanitary procedures, cleanliness, and food service procedures. Additionally, this waiter training course is ideal for enhancing your position, developing your communication skills, and building relationships with clients. Moreover, this waiter training course will help you comprehend VIP service, waiter upkeep, and food handling. The waiter training course supports effective problem-solving in handling challenging circumstances. Join our waiter training courseto boost productivity and improve organization and effectiveness at work! Main Course: Waiter Training Free Courses are including with this Waiter Training: Waiter Training Course Along with The Waiter Training: Waiter Course, We Offer a free Level 5 Professional Chef Course Along with The Waiter Training: Waiter Course, We Offer a free Hotel Management Course Along with The Waiter Training: Waiter Course, We Offer a free Restaurant ManagementCourse Special Offers of this Waiter Training: Waiter Training Course This Waiter Training: Waiter Training Course includes a FREE PDF Certificate. Lifetime access to this Waiter Training: Waiter Training Course Instant access to this Waiter Training: Waiter Training Course Get FREE Tutor Support to this Waiter Training: Waiter Training Cours Waiter Training: Waiter Training Giving participants a complete understanding of Waiter was the aim of the Waiter: Waiter Training Course. This course on waiter training will cover a wide range of service categories and open lines of communication with various clientele. After finishing this waiter training, you'll be able to serve food safely and maintain food quality. Additionally, waiter training will instruct you on how to resolve complaints. You will be an expert at maintaining personal hygiene and health regulations after finishing this course on waiters. Who is this course for? Waiter Training: Waiter Training This Waiter: Waiter Training Course is accessible to learners with no prior waiter experience. Requirements Waiter Training: Waiter Training To enrol in this Waiter Training: Waiter Course, students must fulfil the following requirements. To join in our Waiter Training: Waiter Course, you must have a strong command of the English language. To successfully complete our Waiter Training: Waiter Course, you must be vivacious and self driven. To complete our Waiter Training: Waiter Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Waiter: Waiter Training Course.
Hospitality & Restaurant Management is a combined form of customer management, service management, supervision, kitchen management, space management, people management and many other diverse responsibilities. This job industry has great career opportunities and allows you to learn diverse managerial skills. After extensive research and gathering comprehensive experience, experts have prepared this Hospitality & Restaurant Management course to make the learning experience much more enjoyable and effective. If you are looking to start your career in this field or explore more knowledge on the relevant field then this course will give you the most updated knowledge and train you in up-to-the-minute date skills. This Hospitality & Restaurant Management online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 05 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. You'll get a Free Student ID card by enrolling in this Hospitality & Restaurant Management course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. So, without further ado enrol the course today - gear up with the essential skills to set yourself up for excellence! Why Prefer this Hospitality & Restaurant Management Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support Enrol in the course right now and you'll have immediate access to all of the Hospitality & Restaurant Management course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Hospitality & Restaurant Management Course Module 1. Introduction to Hospitality and Revenue Management Module 2. Business Prospect of the Hospitality Industry Module 3. An Overview of the Hotel Industry Module 4: The Process of Selection and Recruitment in the Hospitality Industry Module 5: The Process of Development and Training in the Hospitality Industry Module 6. Hospitality Management Operations Module 7. Management of Service Quality in the Hospitality Industry Module 8. Importance of Revenue Management Module 9. Key Performance Indicators in Hospitality Revenue Management Module 10. The Revenue Management Module 11: Customer Satisfaction Module 12. Promotional Strategies Module 13. The Future of Hospitality Revenue Management in the UK Module 14. Career Prospects in the Hospitality Industry Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Hospitality & Restaurant Management course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. People interested in Restaurant Business Interested to start Restaurant & Catering Service Business Looking forward to starting a career as Hotel Manager, Supervisor etc Hotel Operation Supervisor Anyone interested to learn more about Restaurant Management Process Requirements You will not need any prior background or expertise to enrol in this course. Career path Upon successful completion of our course, candidates may choose to pursue an extensive range of careers including: Restaurant Manager Event Planner Hotel Manager Hotel Supervisor Executive Manager (Restaurant & Tourism) Hospitality coach Assistant Restaurant Manager Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.