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History Live Online

nuroo

London

Nuroo was founded initially in July 2013 out of the desire to recognise the harsh challenges faced by nurses in their daily practice, but also to horn the joys of this rewarding career. It was changed from a community group to a business entity in September 2020 thanks to the hard work of some very talented individuals and the support of its members at the time. Our name comes from the compound word “Nurses’ Room” which is often used interchangeably with Nurses’ Station to describe an area of a healthcare facility where nurses and other healthcare workers perform their administrative duties when they are not in direct patient contact. We’re as unique as our name and the organisations we actively seek to support. This is because, steeped in experience gathered across the varied worlds of academia, business turnarounds, healthcare and strategy, Nuroo Leaders bring more than fifty years of combined effort, as well as social care delivery and compliance brain power to the table. We have assembled a number of clinical documentations from admission to discharge to help you prepare for and improve your CQC inspection rating. The initiative is designed to promote high-quality documentation that not only support the capture of the patient’s disease burden accurately in all healthcare settings, but also the appropriateness of nursing interventions and quality of care provided to the patient by ensuring all the information within the health record is of high quality and supports informed decision-making. We’ve also partnered with other well-recognised companies and talented care professionals that work tirelessly to give our valued clients the very best service available in the social care sector. So, whether you’re looking for staff training or/and preparing for your CQC inspection, it is important that you are able to demonstrate compliance with the regulators by making sure that you can evidence this with appropriate documentation, including clinical records and relevant up-to-date policies. The good news is that’s where Nuroo comes in! Nuroo is that little extra oomph when you need it, helping you to reset your inspection goals, put the one-speed gearbox of your documentation into drive, and gently press on the accelerator so that your inspection engine is back into motion towards the right direction of demonstrable care quality What’s more, Nuroo’s Clinical Documentation is created by nurses and for nurses, not just to prevent valuable time and effort being wasted on unnecessary paperwork, but also to ensure that interventions and actions implemented contribute to desired results. High-quality clinical documentation across the continuum of healthcare can be recognized in the analogy of a cruise. Just as patients rely on numerous providers and healthcare professionals to maintain a good state of health, passengers on a cruise ship rely on numerous crew members to ensure they have smooth sailing and stay on course. The anchor on a cruise ship can hold the ship in a certain location or be raised when the ship is sailing. Sometimes patients will be at one location for their care and the documentation is the anchor that provides the information needed for the healthcare teams to stay on course. When patients are discharged or complete a provider visit, they may see another provider in a separate location and setting. The new provider will rely on the documentation from the previous encounter to guide their medical decision-making. Each episode of care should therefore include documentation that clearly supports each new episode of care. Because like the anchor, the documentation supports a comprehensive view of the care provided for any single encounter, it may stop when the patient’s encounter or admission is over, but it is a clear record of each encounter. We are Nuroo, a membership organisation born out of the desire to recognise the harsh challenges faced by nurses in their daily practice, but also to horn the joys of this rewarding career. We represent the professional interests of our members and offer free, confidential advice and support on various matters including unpaid wages, work suspensions; NMC allegations; whistleblowing; discrimination, bullying, and harassment at work; career development; and much more. Our name comes from the compound word “Nurses’ Room” which is often used interchangeably with Nurses’ Station to refer to an area of a healthcare facility where nurses and other healthcare workers perform their administrative duties when they are not in direct contact with patients. We are as unique as our name and the people we actively seek to support. This is because nuroo refers to nurses’ ability to find balance within two opposing forces. Indeed, the daily routines of nurses are rarely the same as they are always on the front line interacting with people who are in stressful situations while having to react appropriately to emergencies and unexpected events. Not surprisingly, throughout history nurses have been a glowing light in some very dark days and despite entering the coronavirus pandemic understaffed, undervalued and underpaid, the skills, knowledge, and resilience of nurses across all disciplines and settings have been showcased beyond words as they work tirelessly in the most testing, bizarre and unusual circumstances. While it’s almost impossible to portray a typical day for a nurse, given how different healthcare workplaces can be, and how work can vary from shift to shift depending on which patient a nurse needs to see, there’s a constant expectation for nurses to step up to more – whatever this may be and regardless of their own personal challenges. The good news is that’s where Nuroo comes in! Nuroo is that little extra oomph when you need it, helping you put the one-speed gearbox into drive and pressing the accelerator so that you can set your career engine back into motion towards the right direction. It provides a safe place where nurses can step aside, offload, take a deep breath, recharge, learn from each other, advance and go beyond the call of duty. It is created by nurses and for nurses to help each other stay up to date with new research findings so that they can re-evaluate whether or not their current knowledge has relevance to their work, and avoid the risk of practicing in a way that’s either ineffective or even deleterious to patient care. Certainly, no one wants to waste valuable time and effort performing tasks that don’t contribute to desired outcomes. But to turn the tide so that we nurses can better appreciate and utilize information from research, there needs to be a completely different approach to networking – one that truly allows for both group and one-to-one input. Nuroo is determined to deliver on this agenda so that you feel impacted as a member. WHY WE ARE DIFFERENT. Our services are not for everybody! They’re for achievers: people who are resilient, bold, want to excel in their career, be of service, and make a real difference. If this sounds like you, then sit tight coz we’ve got you covered! With the assortment of care settings, it would be detrimental to the patient if a provider only considered the care that was provided in one setting to guide their medical decision-making. By using Nuroo’s Clinical Documents, you are taking a positive step towards effective record keeping which can turn the tide in CQC inspection drastically, especially in some key areas like respecting service users, seeking consent, ensuring care and welfare, safeguarding, and assessing and monitoring the quality of the service provision – all viewed by CQC inspectors as particularly important.

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gold leaf services

London

A Family Run Company Established in 1973 Serving The Gilding And Decorative Industries Ken Rees - Founder of Gold Leaf Supplies Ken Rees Founder In 2023 we will be celebrating our 50th year in business. Phew! Over the years, we have built a reputation for supplying high-quality products with an equally high level of service. We are passionate about gilding and specialist decoration techniques and we love to hear about your projects. At Gold Leaf Supplies we pride ourselves on our innovative approach to servicing the gilding and decorative trades. We are always exploring ways of expanding our services and seeking new horizons through interesting and exciting product ranges. Sue Govani - Director of Gold Leaf Supplies Sue Govani Director Steve Rees - Director of Gold Leaf Supplies Steve Rees Director Company History Gold Leaf Supplies is a family business, which was established as Services Supply Company in 1973 by Mr Ken Rees who was a senior partner in the business. Although Ken retired in 2008, he still had an involvement in the Company until his peaceful passing in May 2018. Having worked in the Italian Marble business for many years, Ken initially set up the business to supply gold leaf and associated products to the stone trade. The main emphasis being on offering an exceptionally high level of service and personal contact. Since 1973, our client base has expanded and diversified considerably, and we have increased our product range accordingly to meet our clients’ needs. We now cater to a diversified range of National and International clients involved in gilding, signwriting, glass manufacture, bookbinding, furniture restoration and manufacture, framing, interiors, architectural decoration, specialist decorating and monumental carving to name but a few. You can view examples of the prestigious projects that we have supplied for in our client gallery As the emphasis of the business changed so did the Company trading name - to Gold Leaf Supplies. From 1st March 2008, we became a Limited Company - Services Supply Company Ltd T/A Gold Leaf Supplies. Although the product range has diversified, and the company has grown, the philosophy introduced in 1973 has remained the same - "We offer quality products at competitive prices and a continuing high level of service." The business remains within the family and Kens’ son, Steve Rees and daughter, Sue Govani joined the company in 1989 and 1991 respectively. Steve has a background in Business whilst Sue’s background is in Art and Design bringing different skills and ideas to the business. Both are Company Directors and very hands on with the day to day running of the business. Steve is mainly involved with the purchasing and logistics. He has a memory like a filing cabinet and a sound technical knowledge relating to gilding techniques. When he has any free time, you will find him on the ski slopes or out walking with his beloved dogs. Sue is more involved with the creative side of the business and enjoys the sales, marketing and client facing events. Passionate about artistic techniques and applications, Sue is usually found trying out the new product ranges in her spare time. She is learning to gild is spending a little more time being a hands on creative which she finds a very meditative process. We all have enormous respect for the art of gilding and its traditional values whilst at the same time recognise and are inspired by the many diverse and contemporary ways that gold and silver leaf is being used today. Our Team It is important to receive your raw materials on time and we appreciate the tight deadlines that most businesses work to, therefore for approved accounts, most of our products are despatched the day instructions are received and delivered on a next day delivery basis. Where large projects are involved, supplies can be scheduled on a phased delivery. One of our strengths is that we can and have often been called upon to supply large quantities at short notice. Our prime objective is not only to supply, but also to provide a full service to our clients and our team makes every effort to ensure this objective is achieved. We have knowledgeable staff who are always on hand to offer advice and we respond quickly to any enquiries that you may have. Please feel free to contact us at any time. Sue Jewell Accounts Manager Sue J has been with us for almost 15 years and has been instrumental in setting up all of our accounts and bookkeeping administration. Since October last year Sue decided to reduce her hours to work part time to fit around her grandchildren and has been working remotely since lockdown. Accounts practices come naturally to Sue and she is continuing to teach all the office staff her accounting methods. She is still very much involved with managing and overseeing the office systems and administration on a weekly basis remotely although she no longer has direct contact with clients. Niki Rathkey Accounts Administrator and Order Processing Niki has been with GLS for two years now and handles all our day-to-day accounts and order processing. It is a busy desk, but Niki is always on hand with a smile to answer any accounting queries that you may have. She is like a magpie when it comes to our shiny products and uses a lot of them in her stone painting and interior projects. She has also built up a sound knowledge about how our products work and will answer most queries related to this. Niki has a strong background of secretarial and administrative skills and has previously worked for a variety of Accounts practices. Isabel Barriga Brown Accounts Assistant and Order Processing Isabel is a new starter for GLS who joined us in October 2021 but has quickly become an indispensable member of the team. Together with Niki they are the accounts team that keep our day-to-day orders ticking over and our records straight! She is very creative and artistic and helps a lot with our social media ideas and creative projects. Again, Isabel loves trying out the projects in her own home and is also learning to gild. She’s our social secretary and makes sure we get together outside as well as inside of work. Adam Rees Technical and IT Adam has worked at Gold Leaf Supplies for around 10 years and during that time he has built up a very good technical knowledge about the products and their uses. He is happy to answer any technical questions that you may have. He is very patient and interested in the challenges that customers projects often present. He will always go out of his way to find a solution and is interested in testing new products and applications. Adam also has responsibility for the Website and all our internal IT requirements. Ralph Davies Warehouse Manager Ralph has been with GLS for over 8 years and takes care of all the goods inwards, stock control and order despatch. Ralph is meticulous and methodical which is a good thing in a busy warehouse. He runs a very tight and organised ship and is a real character! Nothing is ever too much trouble! He always goes the extra mile to make sure your orders are packed well and despatched on time. Fred Govani Warehouse Assistant Fred is Sue’s husband and since taking early retirement during lockdown he comes into the Company part time to help out in our busy warehouse. Due to his previous and extensive work experience he also has a valuable input into logistics and systems practices. Debbie Rees Colour sampling coordinator. Debbie is Steve’s wife who also runs an online homeware store called Elsie Boo Collections. She helps out at GLS by preparing all of our Gold leaf and other metallic materials shade cards that our clients find so useful to have in their workshops or to show their own customers to help them make colour decision choices. Debbie makes sure that we are all stocked up with these and also helps us keep on top of office filing.

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josie warshaw ceramics

London

Josie Warshaw Ceramics Get Creative With Clay josiewarshaw@aol.com 07773865917 www.josiewarshaw.co.uk Instagram josiewarshawceramics Kingsgate Workshops Trust Studio 43 110-116 Kingsgate Road NW6 2JG Craft Courses https://www.craftcourses.com/courses/make-and-decorate-a-bowl-get-creative-with-clay Ceramics: Throwing Lessons / Beginner /Intermediate Learn the basics of throwing on the wheel or hone your skills with expert tuition from an experienced potter. Learn to centre clay and make closed and open shapes on the wheel at a time that suits you. Cost is £25 per hour and includes materials, tools and tuition. minimum 2 hours. Get Creative with Clay Beginner or Intermediate Make and Decorate a Bowl This friendly, relaxed, workshop takes place in a peaceful studio in the Kingsgate Workshops Trust building. This taster type clay session is a great way to get away from the busy world outside for a few hours. By the end of this session you will have completed a bowl using the coiling method. This session can be treated as a one off or something you can repeat. If the course is booked with a friend or as a group there is a reduction in price. Please negotiate group reductions via email. When making your bowl you will also have a finished surface that you can decorate in a variety of ways applying any design or you can leave it blank or write an inscription onto its surface. A decorated bowl is an excellent celebratory gift to give to a friend or a relative. Or you can use it yourself! You will be guided through making a bowl using the coiling technique by joining, then pinching out ropes of soft clay. The clay wall is then pared to obtain a satisfying curve, that can be scratch decorated or slip painted on the same day with your personal design. You will have guidance each step along the way. When you have made your bowl it will be glazed for you.. Finished work can be posted or collected. £65 or £105 for plus 1 Josie Warshaw Ceramics at Kingsgate Workshops Trust After training at Harrow School of Art Josie established her studio at Kingsgate Workshops Trust. Over the years she has combined her studio practice with teaching in adult educational settings including; Camberwell School of Art, Camden Arts Centre, The Architectural Association and The City Lit. Her commissioned history, techniques and technical overview, books; “The Complete Practical Potter” and “Beginners Ceramic Handbook” "The Practical Potter"have been translated and sold in countries around the world and are available for purchase in a number of different languages. Josie continues to offer relaxed and friendly teaching and studio time to beginners and more advanced students at her Kingsgate studio. Lessons are offered to individuals and small groups in hand-building, throwing and surface decoration. Reviews 2016/ 2017/18 Such a great course! by Wiggy - March 2017 Josie is a wonderful teacher, had a really good time learning how to make bowl in her studio. Would love to do this every Saturday. Will come again ) A great introduction Get Creative with Clay Beginner or Intermediate Make and Decorate a Bowl Craft Courses Its' a great experience: Josie is very knowledgeable, and makes it a pleasurable and rewarding experience. It was laid back but at the end of the afternoon all of us had produced a wonderful decorated bowl, in the interesting environment of her studio. Elisabeth -12th February 2018 #12942 By Verity - January 2017 This was a surprise present so I wasn't sure what to expect but it was such an awesome course and a great way to spend an afternoon. Josie was really helpful and a fantastic teacher, I'd definitely recommend her courses. Amazing and Relaxing Get Creative with Clay Beginner or Intermediate Make and Decorate a Bowl (Booked online with Hotcourses) By Hugo - January 2017 I really didn't know what to expect when I bought this course with my girlfriend, but it was fantastic and we learnt so much about how to shape clay. It was very relaxing and the time seemed to fly by! I would highly recommend this course Amazing By Hugo - January 2017 First time using Hotcourses so I wasn't really sure what to expect, but it was really interesting and fun. I would definitely recommend this to anyone looking to relax and make a bowl! A relaxing, creative experience Get Creative with Clay Beginner or Intermediate Make and Decorate a Bowl By Andrew - January 2017 After purchasing a course for my girlfriend’s birthday we were not sure what to expect. What a lovely experience it was and a way to pass a few hours and to produce something tangible with your own unique stamp on it. Everyone's bowl ended up completely different and it was great to make pottery, really learning how clay works and performs. Josie has a relaxed teaching method, encouraging and informative. Would highly recommend. Andrew & Asha A great experience By toby - September 2016 We weren't sure what to expect when signing up for this but it turned out to be the most enjoyable experience with Josie being extremely helpful and friendly in showing us the coiling technique, would definitely recommend! Worthwhile creative experience By Lisa - July 2016 Never did I think that the simple activity of making a bowl could open up such a myriad of experiences. From getting my hands dirty digging in the clay, to coercing this medium so it took on a form. For a first experience the clay and Josie’s skilful but gentle guidance, dictated the road travelled, a useable beautiful, and personal bowl emerged. And then a colour feast to paint it. Thank you Josie Thanks so much Josie Get Creative with Clay Beginner or Intermediate Make and Decorate a Bowl By Aaron - July 2016 I was bought this course as a birthday present and did not know what to expect as I have never done any ceramics work before. Safe to say I thoroughly enjoyed the afternoon, the space was quiet and Josie was extremely knowledgeable about her subject, guiding us firmly yet also allowing us creative freedom. I would highly recommend this course to anyone. I also cheekily made two bowls in the time I was there, which Josie kindly did not get mad about! Amazing and relaxing experience!!! Get Creative with Clay Beginner or Intermediate Make and Decorate a Bowl (Booked online with Hot courses) By Diego - July 2016 It was my partner's and my first time doing pottery. At first we thought to have only one class to have a new experience but after taking a one-day course with Josie, we are talking to do that again and again. It had such a good atmosphere and Josie conducted the course in a friendly and professional way. She passed us her experience and knowledge making sure we were having a great time! Best workshop ever! Ceramics: 1-1 Intensive Throwing Lessons / Beginner /Intermediate By Tyler - April 2016 As a first timer was fairly nervous and there's only so much research you can do. Josie was patient, knowledgeable and helpful - I felt very at ease and I learnt A LOT. The workshop was very informative I was provided with information sheets of all of the process's I requested and if it wasn't at hand Josie will research for you to answer all of your questions and provide you with as much help as possible. Really good price for everything you get as well which is all of your materials and some of the best teaching I've experienced. Very thorough explanations and demonstrations with clear instructions, personally I feel its important to have a 1:1 class as well if you want a more intensive learning experience. For myself I felt I need to be guided through the process with constant observation to receive help as you go and then learn from your mistakes much faster. Josie helped me with my current university project, she is a truly a great potter with a great passion for passing on the knowledge, I can't thank her enough.

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wrexham foyer

Denbighshire,

In this document the expression ‘we’ refers to, ClwydAlyn Housing Limited, Tir Tai Limited, PenArian Limited and Tai Elwy Limited, that provides housing and related services across North Wales. Each entity is the controller of its own personal data although data may be processed by other Group members on its behalf This privacy notice sets out how ClwydAlyn collects and uses information about you. Please read this privacy notice carefully to understand how we will use your personal information. If you have any questions or queries in relation to this privacy notice, you can contact our Data Protection Officer at: datacontroller@clwydalyn.co.uk 72 Ffordd William Morgan, St Asaph Business Park, St Asaph, Denbighshire, LL17 0JD 0800 1835757 (freephone from a landline) or 01745 536800 This privacy notice explains: What information we may collect about you How we use your information Contacting you Sharing your information Our legal basis for collecting, holding and using your information Security and storage of your information Your rights 1.What information we may collect about you The information we collect about you depends on why we are dealing with you. For example, if you make a housing application or become one of our tenants, we will need more information from you than if you are merely making an enquiry. We may collect the information about you in the following circumstances: If you call our Contact Centre When you call our contact centre we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness. We record calls for training and monitoring purposes. Additionally, our call handlers will make a record of your call in order to manage your query. We may need to share information with other organisations within or outside ClwydAlyn in order to respond to your call, for example so that we can organise maintenance or repairs or other support. We will usually tell you if it is necessary for us to pass information on to other organisations. If you email us Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. If you make a complaint to us When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. If a complainant doesn’t want information identifying him or her to be disclosed to any person that the complaint is about, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. If you use our services We hold the details of the people who request and use our services so that we can provide these services and for other closely related purposes. For example, we use information about our service users to develop and improve our services and to make sure we are delivering services to different groups fairly. If you apply for housing or become a tenant, there is certain information that we require in order to process your application and manage your tenancy. If you do not provide us with this information, we will not be able to progress your application. When you visit our websites We automatically collect certain information when you visit one of our websites. Please see Use of Cookies below for more information about this. When you use our customer portal, you are able to view information held in our housing management system, including personal details, account statements, tenancy information, repair history and pay your rent / service charges. Please note that we use a third party provider, Verseone to support our customer portal. Information we receive from others We work closely with other organisations, such as local councils, police forces, voluntary sector organisations, other housing providers and our contractors, and we may receive information about you from them. If you visit our premises We may ask you to sign in and out if you visit staff or residents at our premises. Access is controlled for the purposes of building and occupant security. Access is recorded to assist with fire and other evacuation procedures. Furthermore, your image may be captured on CCTV to monitor and collect visual images for the purpose of security and the prevention and detection of crime. If you use our Wi-Fi or computer to access our IT systems, access and activity may be monitored to prevent misuse of Group property, according to our IS Corporate policies. Job applicants When individuals apply to work for us, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed; it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. If you are a member of one of our Boards, Committees or Panels We may ask for personal details for managing and statistical purposes. 2.How we use your information We process your personal information primarily in connection with managing our housing services. If you are a tenant, this includes managing your tenancy and dealing with any applications, queries or complaints that you make. Examples of how we use your information include: to confirm your identity to assess your suitability to access any of our services to manage your tenancy, care or support to ensure our properties are appropriately maintained and in accordance with legal obligations, such as periodic gas safety checks to notify you about important changes to our services to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should be made available to you (see the section below on 'Contacting you' for more information about this) to update and correct our records to carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services, and in accordance with our operating Regulations to develop, test and improve our systems to ensure that content of our website is presented in the most effective manner for you and for your computer to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes to comply with other legal obligations, such as Health and Safety laws or safeguarding vulnerable people We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive). 3.Contacting you We will use your contact information to send you important information via letters, emails, text messages, or otherwise to telephone you. We may record telephone calls for security and training purposes. We may use the information we hold about you in order to provide you with information about our services which we feel may interest you. You can opt out of receiving marketing communications at any time, although please note that we will continue to send you important messages about your tenancy. If you have changed your mind about being contacted for marketing purposes, please contact our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800 to update your preferences. 4.Sharing your information We do not sell your information to any third party, but in certain limited circumstances we may disclose your personal information to: any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985; and/or other third parties in the following circumstances: if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our terms and conditions and other agreements; to protect the rights, property, or safety of ClwydAlyn, our customers, or others; to investigate or prevent a crime. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; to obtain any professional advice; and/or with your consent. 5.Our legal basis for collecting, holding and using your information Data protection law sets out various lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information: Where you have entered into a contract or contracts with us, we may need to use your information to provide you with our services. An example of this is where you have a tenancy with us. Where we are under a legal obligation which requires us to process your personal information. For example, notifications of Health and Safety incidents. We will sometimes use your personal information based upon your consent. We will always tell you where this is the case and ask you to agree before we process your information. An example of using your personal information with your consent is publishing your image as part of a photograph on our website. Finally, sometimes it is necessary to process your personal information for the purposes of our own legitimate interests. We will only do so where these interests are not overridden by the interests and fundamental rights or the freedoms of the individuals concerned. An example of this is when we may contact you about your experience of contacting our Customer Services Team or a recent repair to your property. Data protection law recognises certain "special categories" of personal information, which is information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person, information concerning health, and information concerning a person's sex life or sexual orientation. Information about criminal offences and records is placed in a similar category. These special categories of personal information are considered particularly sensitive and so we will only collect and use this information where you have given us your explicit consent or where we consider it necessary to do so. 6.Security and storage of your personal information The information about you that we collect may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will generally keep personal information about you no longer than is needed for as per our Retention Policy. 7.Your rights You have the right to request from us access to your own personal information. This is sometimes known as a 'subject access request'. You also have the right to ask us not to process your personal data for direct marketing purposes. We will tell you if we intend to use your data for this purpose or if we intend to disclose your information to any third party for this purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800. From 25 May 2018, you will have additional rights to request from us: That any inaccurate information we hold about you is corrected That your information is deleted That we stop using your personal information for certain purposes That your information is provided to you in a portable format That decisions about you are not made by wholly automated means Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case. If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.

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Delivered OnlineWed, Oct 15, 04:00 PM GMT+1 + more

£215 to £299.17

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