1409 Hiring courses in Cardiff delivered Online

Manage your Contractors and Temporary Employees to solve the extra workload Everyone needs extra employees to handle the busy workload sometimes and you end up hiring them on a temporary basis. However managing them and getting the most out of your contractors and temporary employees can be a difficult task. But with this course your temporary employees will be a well oiled efficient machine. If you have regular employee absences, need to cover maternity leave, or have seasonal demands, hiring temp staff eliminates the need to appoint a permanent resource that isn't required year-round. Contractors and Temporary Employees will also bring a fresh perspective to the company and more often than not you will benefit from them. Manage your workers and achieve company goals. Motivate them to promote them into permanent employees to increase the productivity. You will learn the art of management and how to deal with tricky situations regarding Contractors and Temporary Workers. Not only will this increase your skills as a manager but you would be making more profit due to higher productivity. So what are you waiting for, get this course now! Course Highlights Contractors and Temporary Employee Management Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Contractors and Temporary Employee Management Diploma into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Contractors and Temporary Employee Management Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Contractors and Temporary Employee Management Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Contractors and Temporary Employee Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Employee Management Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Millennials and Onboarding 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Engaging the Millennial Employee 01:00:00 Module Seven - Following Up With the Millennial Employee 01:00:00 Module Eight - Setting Expectations with the Millennial Employee 01:00:00 Module Nine - Mentoring the Millennial 01:00:00 Module Ten - Assigning Work to the Millennial Employe 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Accredited Employee Management Skills Training: Millennial Onboarding- Activities 00:00:00 Hiring Temporary Employees Module One - Getting Started 00:30:00 Module Two - Defining and Knowing the Position 01:00:00 Module Three - Hiring Strategy 01:00:00 Module Four - Lure in Great Candidates 01:30:00 Module Five - Filtering Applicants to Interview 01:00:00 Module Six - The Interview (I) 01:00:00 Module Seven - The Interview (II) 01:00:00 Module Eight - Selection Process (I) 01:00:00 Module Nine - Selection Process (II) 01:00:00 Module Ten - Making an Offer 01:00:00 Module Eleven - Onboarding 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recruitment Skills Training Diploma- Activities 00:00:00 Employee Training Module One - Getting Started 00:30:00 Module Two - The Many Types of Incentive 01:00:00 Module Three - Designing Employee Recognition Programs 01:00:00 Module Four - How To Get The Buzz Out 01:00:00 Module Five - It Starts From The Top! 01:00:00 Module Six - Creating a Culture of Recognition 01:00:00 Module Seven - The Best Things In Life Are Free! 01:00:00 Module Eight - A Small Gesture Goes A Long Way 01:00:00 Module Nine - Pulling Out The Red Carpets 01:00:00 Module Ten - The Don'ts of Employee Recognition 01:00:00 Module Eleven - Maintaining Employee Recognition Programs 01:00:00 Module Twelve - Wrapping Up 00:30:00 HR: Employee Recognition Training Course- Activities 00:00:00 Activities Mock Exam Final Exam

Are you looking for a proper guideline to start your career as a freelancer in a sound bite? Do you want to boost you up learning the key issues of outsourcing? If so, take a look at our Outsourcing Training Course course. Its precise contents will assist you in understanding all you need to know about this field. The course guides you on how to improve your efficiency cutting down costs, boosting up products development, and allowing to focus on the core competencies for your individual or business growth. It instructs you to choose the exact task based on your skills, interest, and passion. Besides, being an entrepreneur, you will get the best and effective service form the expert all over the world. The course mainly focuses on how you utilize all these advantages precisely to establish your career. What you'll learn You'll know how to start outsourcing RIGHT NOW - even if you're brand new You'll know how to properly hire from different platforms You'll know how to manage your VAs and Outsourcers work You'll know how to pay either hourly or flat rates - depending on the job done You'll know how to hire professional VAs to do your work You'll know how to get the best worker out of a group of 3-5 qualified individuals You'll know how to have efficient 5 minute interviews with your potential workers You'll know common pay rates You'll know the schedule and time it'll take (on average) to hire an employee You'll know how to collaborate with your workers Requirements You should know how to use a PC at a beginner level Introduction Introduction FREE 00:01:00 The Outsourcing Platforms 00:07:00 What to Outsource 00:01:00 Outsourcing on Fiverr 00:13:00 Outsourcing on UpWork 00:31:00 Outsourcing with Management + Questions 00:08:00 Outsourcing with Freelancer 00:09:00 Outsourcing with Craigslist 00:03:00 Common Pay Rates 00:03:00 Hourly vs Flat Rate 00:07:00 Hiring Approach 00:07:00 Hiring Schedule 00:06:00 Efficient Interviews 00:02:00 Pro Hire 00:06:00 How to Collaborate 00:04:00 Changing Scope & Handling Difficulties 00:10:00 Assessment

Companies will continue to need skilled recruiters who recruit the right talent. The demand for this kind of job is increasing. This course is for you if you want to use this opportunity to start a career.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Do you want to hire top candidates quickly? Do you want to free up your schedule from recruiting so you can focus on other aspects of your job? Do you want to turn your hiring efforts into a scalable, repeatable recruitment system? Learn how we reduced our time-to-hire while improving hiring quality in our simple online Level 3 Recruitment Training for HR Course. Recruitment HR Consultants collaborate closely with businesses and potential employees to find the best candidate for a job opening. This includes understanding the recruitment needs of each company with which you work and having an eye for selecting the best candidates from among all those looking for work. Learning Outcome Discover the importance of hiring the right employees during the Recruitment process Learn how to deal with the frustration of not being able to find the right candidate for a job. Get an overview of the UK recruitment industry, including UK recruitment legislation. Develop your sales skills and learn why they are so important as a Recruitment Consultant Take an in-depth look at every stage of the recruitment process Learn how to attract the best candidate for any position you're looking to fill. Understand the importance of candidate management Discover the candidate interview process and the follow-up questions you should ask your clients and candidates. Key Features CPD Accredited Instant FREE PDF certificate and a hard copy included Fully online, interactive Recruitment for HR course with audio voiceover Developed by qualified HR professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Additional Gifts HR Management Course This Recruitment Training for HR course is for you if you want to make great hires. The Recruitment Training for HR is designed to expand your skill set and develop your expertise so that you can always present the best candidates for the job. Learn how to develop close relationships with employers and employees in order to make long-lasting connections and ensure professional success. The Recruitment Training for HR course also teaches you about each stage of the process so that you can offer expert advice to potential hires and prepare them for success. So enrol in the course right away to pursue your dream of becoming a Recruitment Consultant. Course Curriculum The detailed curriculum outline of our Recruitment Training for HR is as follows: Module 01: Introduction to the Recruitment Process Model Module 02: Recruitment Method Module 03: HR Human Resource Management Module 04: Key Skills and Issues in Recruitment Module 05: Virtual Interviewing Module 06: Employee On-Boarding Accreditation This Recruitment Training for HR course is fully CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Recruitment Training for HR course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the Recruitment Training for HR course, there will be an online assessment, which you will need to pass to complete the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Recruitment Training for HR course is ideal for: Recruiters and human resource professionals looking to make great hires Entrepreneurs or business owners who are in charge of their own hiring process Team leaders who need to recruit or filter through internal candidate applications Anyone who is interested to learn more about recruiting. Requirements Learners do not require any prior qualifications to enrol on this Recruitment course. Career path After completing this Recruitment course course, you can explore trendy and in-demand jobs, such as HR Coordinator Payroll Coordinator Recruiting Coordinator HR Specialist Recruiter Human Resource Information Specialist (HRIS) HR Manager Recruiting Manager Compensation and Benefits Manager HR Business Partner These professionals typically make between £35k to £75k per annum in the United Kingdom Certificates Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. Certificate of completion Digital certificate - Included

Maximize your career potential in 2024 with the Jobstacle Course: a targeted crash course designed to navigate the complexities of the modern job market. This dynamic program offers expert insights into the latest hiring trends, essential skills, and strategies to stand out in a crowded field. Whether you're seeking to advance in your current role or exploring new opportunities, the Jobstacle Course equips you with the knowledge and tools needed for success. Dive into a curriculum that prepares you for tomorrow's job market today. Join us to transform your career prospects and embrace the future with confidence.

Imagine you're the captain of a ship navigating through uncharted waters, and your crew comprises individuals with unique talents and skills. Your success depends on finding, recruiting, and managing the right crew members. In the world of talent acquisition, you are that captain, and our "Talent Acquisition Specialist Training" bundle is your map to success. This comprehensive bundle of eight courses equips you with the knowledge and strategies to excel in talent acquisition, ensuring that you assemble the best team for your organisation's voyage. Our course bundle begins with the "Recruitment Consultant Diploma," a foundational course that delves into the intricacies of recruitment strategies, candidate selection, and effective hiring practices. You'll learn how to identify and attract top talent, transforming your organisation's recruitment process. As the captain of your talent acquisition journey, you'll also navigate through the waters of talent management and safer recruitment in our "Talent Management Level 3" and "Safer Recruitment Training" courses. These courses provide essential insights into nurturing and safeguarding your talent pool, ensuring a strong and secure crew. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Recruitment Consultant Diploma Course 02: Talent Management Course 03: Safer Recruitment Training Course 04: HR Management Course Course 05: UK Employment Law Course 06: People Management Diploma Course 07: Workplace Confidentiality Course 08: Cross-Cultural Awareness Training What's Included and Benefits: In this bundle, you'll gain access to eight courses that cover a wide spectrum of talent acquisition and management topics, from HR Management and UK Employment Law to People Management and Cross-Cultural Awareness Training. By completing these courses, you'll be equipped with the knowledge and skills to make informed hiring decisions, create a positive workplace culture, and ensure compliance with employment laws. The purpose of our "Talent Acquisition Specialist Training" is to empower you with the expertise needed to build and manage a high-performing team. Whether you're an HR professional, a business owner, or someone looking to enter the field of talent acquisition, this bundle will sharpen your skills and enhance your ability to attract, retain, and develop top talent. Learning Outcomes: Upon completing the "Talent Acquisition Specialist Training" bundle, you will: Master the art of effective recruitment and selection. Develop a deep understanding of talent management principles. Implement safer recruitment practices to protect your organisation. Navigate HR challenges with confidence, guided by UK Employment Law. Enhance your people management skills. Cultivate cross-cultural awareness to work seamlessly in diverse environments. Stepping into the Talent Acquisition bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Talent Acquisition bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Talent Acquisition bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Talent Acquisition bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Talent Acquisition bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Talent Acquisition journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is ideal for: HR professionals seeking to advance their careers. Business owners and managers responsible for hiring and talent management. Individuals aspiring to enter the field of talent acquisition. Career path Upon completing the "Talent Acquisition Specialist" bundle, you can pursue various career paths, including: Talent Acquisition Specialist - £30K to £60K/year. HR Manager - £40K to £80K/year. Recruitment Consultant - £25K to £45K/year. People Manager - £35K to £70K/year. Compliance Officer - £25K to £50K/year. Cross-Cultural Trainer - £30K to £55K/year. Employment Law Advisor - £30K to £60K/year. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want In this course, you will learn various crucial HR practices, master recruitment, employee relations and performance evaluation, you will gain knowledge on payroll processing, tax regulations, compliance and many other important HR practices. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the meaning of human resource management Learn the scope and processes in HRM Get acquainted with the skills of HR professionals Know what is HRM and performance management Get familiar with hiring and various retention strategies Learn how to manage employee performance Understand what is a human resource planning Know what is UK payroll system Why HR and Payroll Management Training Course right for you? This comprehensive HR and payroll management training course will give you a solid understanding of human resource management, its scope, processes, and the skills of human resource professionals. You will get a comprehensive idea of various retention strategies, human resource planning, and the steps to manage an employer's performance. This extensive course will help you in the management of contractors, strategic and global HRM. You will have a thorough understanding of the HR information system and tips for effective HRM. HR and Payroll Management Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction to HR Management What is HRM Define HRM Scope of HRM Scope of HRM Processes in HRM Processes in HRM Skills of HR Professionals Skills of HR Professionals HRM & Performance Management HRM & Performance Management Hiring Strategies Hiring Strategies Various Retention Strategies Various Retention Strategies Human Resource Planning Human Resource Planning Managing Employee's Performance Managing Employee's Performance Management of Contractors Management of Contractors Strategic HRM Strategic HRM Global HRM Global HRM HR Information System HR Information System Tips for Effective HRM Introduction to Payroll Management Introduction to the Course and Instructor An Overview of Payroll The UK Payroll System Running the Payroll - Part 1 Running the Payroll - Part 2 Manual Payroll Benefits in Kind Computerised Systems Total Photo Scenario Explained Brightpay Find Software Per HMRC Brightpay Installing Brightpay Add a New Employee Add 2 More Employees Payroll Settings Monthly Schedule - Lana Monthly Schedule - James Directors NI Reports Paying HMRC Paying Pensions RTI Submission Coding Notices 102 Schedule AEO Payroll Run for Jan & Feb 2018 Leavers - p45 End of Year p60 Brightpay Conclude Paye, Tax, NI PAYE TAX NI2 Pensions Online Calculators Payslips Journal entries Conclusion and Next Steps Who should take this course? This extensive HR and payroll management training course is suitable for those who want to pursue human resource management in their career or anyone keen to learn more about payroll management, the HRM process, and hiring strategies. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This HR and payroll management training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

The Recruitment Consultant course offers a detailed journey through the essentials of effective hiring, tailored for professionals seeking to refine their talent acquisition capabilities. This programme delves into every phase of recruitment—from clearly defining roles and crafting strategic hiring plans to attracting and assessing top candidates with confidence. Alongside mastering the interview and selection processes, learners will gain insights into making successful offers and understanding the legal framework that governs recruitment practices in the UK. Beyond recruitment, this course also explores the critical stages of employment contracts, onboarding, and fostering ongoing employee development. It concludes with guidance on motivation and counselling techniques, helping consultants support both candidates and employers in achieving lasting, productive relationships. Delivered entirely online, this course is ideal for individuals aiming to elevate their recruitment expertise in a flexible, accessible format designed to fit modern professional demands. Learning Outcomes: Demonstrate an excellent understanding of the recruitment process Develop a solid recruitment and hiring strategy for your company Understand best practices to lure in great candidates and attract talent Look after candidate welfare and assess the competition Review job applications, resumes and cover letters Conduct phone and face-to-face candidate interviews Carry out background checks on candidates and check references Explain the difference between education and experience Discuss the key principles of the Equality Act 2010 and the legal recruitment process It's your chance to start with our Office Skills course and give your resume the stamp of approval that employers are looking for. So, pick up your card now and fill up your virtual basket with this highly-rated Recruitment Consultant - CPD Accredited online training program from Training Express Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with HR , Recruit Officer profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: Defining and Knowing the Position Module 02: Hiring Strategy Module 03: Lure in Great Candidates Module 04: Filtering Applicants to Interview Module 05: The Interview (I) Module 06: The Interview (II) Module 07: Selection Process (I) Module 08: Selection Process (II) Module 09: Making an Offer Module 10: Legal Recruitment Process Module 11: Employment Contracts Module 12: Onboarding Module 13: Employee Training and Development Process Module 14: Motivation and Counselling Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Recruitment Consultant - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Recruitment Consultant - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Recruitment Consultant - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Recruitment Consultant - CPD Accredited training.

Introduction: Learning about workplace monitoring and data protection is absolutely essential for anybody in any organisation of every type and size - whether you're an employer, employee or directly responsible for data collection compliance. This course provides a comprehensive guide to understanding the legal requirements involved with employee data collection and the legally binding stipulations of the new General Data Protection Regulation (GDPR) for all UK organisations. From a comprehensive look into GDPR principles and the definition of 'personal data', to ways to ensure compliance as an employer and the rights and responsibilities involved in workplace monitoring, this course covers everything you need to know about workplace monitoring and data protection. What You Will Learn: The general principles of the GDPR and how they pertain to your organisation A comprehensive definition of 'personal data' and all it entails How to ensure full legal data protection compliance The rights and responsibilities of workplace monitoring for employers and employees Benefits of Taking This Course You will avoid the serious legal implications of non-compliance of the GDPR You will increase productivity by improving employer/employee trust You will avoid the costly process of hiring data protection consultants You will improve your reputation within the industry and attract new business