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"Join our free bodyweight workshop and learn effective exercises to improve your strength and flexibility without any equipment. Suitable for all fitness levels, this workshop is led by experienced trainers and offers a fun and challenging workout experience. Don't miss out on this opportunity to enhance your fitness journey!"
Speakeasy is a free course for parents and other caregivers of autistic children and young people, aged up to 18 years old, living within Conwy and Denbighshire. A programme of six sessions. Mondays 6pm to 8pm. We will be delivering the course online. Discussing growing up, relationships, and sex with your autistic child can be a challenging yet essential aspect of parenting. Our Speakeasy course is designed to guide you through these conversations; join us for a course designed to address the specific needs of parents with autistic children and young people, supporting you to talk with your child about growing up, relationships and sex. The course will cover: What is relationships and sex education and what it means for you Growing up and puberty Online behaviour Protecting children from harm Safer sex Relationships and sexuality education (RSE) in school The course offers a flexible and relaxed way to gain greater confidence in an area that can cause embarrassment and awkwardness for families with children of all ages. The programme is particularly suited to parents and caregivers of autistic children and young people as we can explore key concerns, adapt resources to different needs and work as a group on maximising strengths and problem solving. Eligibility: Are you a parent or other caregiver of an autistic child/children? Are they 18 or younger? Do you live in Conwy or Denbighshire? Who we are: Cwmni Addysg Rhyw - Sex Education Company are a social enterprise (not for profit) company based in North Wales. Our staff have over 21 years experience in delivering relationships and sex education. We run RSE projects with children, young people and adults. More information can be found on our website https://www.sexeducationcompany.org/ If you would like any other information, please contact Mel Gadd mel@sexeducationcompany.org
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Epilepsy Awareness
By Prima Cura Training
This course is for learners gain an awareness of the causes and effects and identify signs and symptoms of Epilepsy, lifestyle issues associated with Epilepsy and plan effective levels of care for people.
Resilience (In-House)
By The In House Training Company
How do you manage yourself under pressure? Are there times you get hijacked by your emotions and find it hard to deal with setbacks? How good are you at dealing with change? Resilience is all about having the ability to adapt, deal with change constructively and bounce back from adversity. While some people are naturally more resilient that others it is something that can be learnt. This session focuses on helping you respond positively to the pressures and demands of work and take specific steps in building your personal resilience. Take away: Action planner for i-resilience profile. You will have the opportunity to: Gain insight into the relationship between work pressure, performance, wellbeing and resilience Explore your natural strengths and how to manage what pushes you into a less resourceful state Understand the skills and techniques that underpin the behaviours and attitudes of highly resilient people
Customer Service Excellence
By Elite Forums
Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support
