12092 Guide courses

Professional Customer Service Skills Training Are you ready to take your customer service skills to the next level? Our comprehensive 'Professional Customer Service Skills Training' course is designed to empower you with the knowledge and techniques to excel in customer care. Our Professional Customer Service Skills Training course starts by helping you understand the essence of customer care, emphasizing the importance of building solid relationships with your customers. You'll also learn how to effectively communicate with them and take responsibility for handling complaints, turning challenging situations into opportunities for growth. In this Professional Customer Service Skills Training course, you will become familiar with the common barriers to excellent customer service, such as poor attitudes, organizational policies, and inadequate training, and guide you on overcoming them. Furthermore, this course will educate you about customer perception and expectation levels, ensuring you can consistently deliver a service that exceeds their needs. We'll take you through four actionable steps to develop excellent customer service, from analysis to implementation, ensuring your skills are adequate. Focusing on the customer is at the core of our online professional Customer Service Skills Training course. You'll learn guidelines for making positive impressions, effective listening techniques, and follow-up methods to build lasting relationships. Handling complaints with finesse is another key aspect of this course. Discover why customers don't complain and learn the five forbidden phrases to avoid. At the end of the Professional Customer Service Skills Training course, you can manage your stress in the workplace swiftly and handle the customers like a true customer service professional. Enrol in our 'Professional Customer Service Skills Training' course today and unleash your full potential in the world of customer care! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:07:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00

Have you ever wondered how data speaks its complex language? Are you curious to unlock the code and understand its intricate dialects? Welcome to our course - Data Analysis for Data Analyst - a comprehensive theoretical exploration of data and its manifold intricacies. In this Data Analysis for Data Analyst course bundle, we will journey together through a diverse range of theories and concepts, from the fundamentals of data analysis to business data interpretations, MySQL database management, GDPR UK regulations, and Excel data analysis. All without touching a single tool! This expedition will empower you to comprehend data's multifaceted universe and the essential role it plays in various sectors. With us, data is not just numbers or facts but a powerful storyteller, a strategic guide, and a rulemaker. We offer you the keys to understanding this universal language, revealing how it shapes businesses, influences decisions, and regulates processes. Join us on this enlightening path as we explore the vast, intricate world of data. Are you ready to become fluent in the language of data? The seven CPD Accredited courses are: Course 01: Basic Data Analysis Course 02: Business Data Analysis Course 03: Learn MySQL from Scratch for Data Science and Analytics Course 04: Diploma in Data Analytics with Tableau Course 05: GDPR UK Training Course 06: Google Data Studio: Data Analytics Course 07: Excel Data Analysis Learning Outcomes Grasp the foundations of data analysis Understand the application of data in a business context Gain deep knowledge about MySQL for data analysis Acquire a working knowledge of GDPR in the UK Enhance your data interpretation skills through Excel Embrace a holistic understanding of the data landscape. Diploma in Data Analysis Fundamentals: Learn to unravel the layers of data and extract meaningful insights. Business Data Analysis: Decode the relationship between data and business strategies. Learn MySQL from Scratch for Data Science and Analytics: Delve deep into the database management system MySQL, its structure, and usage in data analytics. GDPR UK Training: Understand data protection regulations in the UK context. Excel Data Analysis: Uncover how Excel is more than just a spreadsheet application for data analysis. Theoretical Approach: Our course provides a theoretical exploration of data analytics, allowing you to understand data beyond its application. Comprehensive Bundle: This well-rounded course offers a unified approach to understanding data in diverse fields. So, are you ready to unlock the language of data? Embark on this journey today! CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring data analysts keen on understanding data theories. Professionals looking to delve deeper into data analysis. Business enthusiasts wanting to understand the influence of data on decision making. IT professionals seeking knowledge about data protection in the UK. Career path Data Analyst - £30K to £45K/year Business Analyst - £35K to £55K/year Data Science Specialist - £50K to £70K/year GDPR Compliance Officer - £35K to £55K/year Excel Analyst - £28K to £42K/year Database Administrator (MySQL focus) - £40K to £60K/year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Description: Dog training is a skill that needs proper knowledge, information and training. It will be an advantage if you have a passion for taking care of dogs since dog training will need a lot of patience. If you want to know about dog training, then you might want to consider this dog training course. Through this, you will learn about the basic commands and how to train your puppy. Then know about collar training and reward training. All of these and more are the lessons in this advanced diploma course in dog training. If you are someone who aspires to become an expert in dog training or you just want to improve your dog training skills, then this course is meant for you. Who is the course for? Pet care professionals who specialize in dog training Dog owners and lovers who want to learn how to train their dogs Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.   Career Path: The Advanced Diploma in Dog Training is perfect for dog owners and lovers who want to live peacefully with their obedient and well-behaved dogs. The course can also help in pet care careers such as: Dog Trainer Pet Care Specialist Pet Groomer Pet Store Owner Veterinarian. Basic Dog Training Introduction 00:30:00 The Basic Commands 01:00:00 Training Your New Puppy 01:00:00 Leash/Collar Training 00:30:00 Head Collar Training 00:30:00 Training Collar or Choke Collar 00:30:00 Reward Training 00:30:00 Crate and House Training 01:00:00 Dog Obedience Training 00:30:00 Dog Training Issues 00:30:00 Advanced Dog Training Exercises 00:30:00 More Dog or Puppy Training Issues and Exercises 01:00:00 Conclusion 00:15:00 Stopping Dog Barking Introduction 00:15:00 My Dog Barks: What to Do? 00:30:00 My dog loves to bark: Understanding the Dog 24/7 00:30:00 The Myths About Dogs 00:15:00 I don't want my dog getting hurt 00:30:00 Dealing with Barking Problem 00:30:00 Controlling his ARF-ARF-ARF 00:30:00 Curious About Barking Reasons 00:30:00 There are still any Reasons Left? 00:30:00 Camp Barking 00:15:00 Training a Dog Yourself The Easy Way 00:30:00 What about a Watchdog 00:15:00 Dog vs. The Neighbours 00:30:00 Uh oh Puppies 00:30:00 I Could only Tolerate so Much 00:15:00 Me and my Dog 00:30:00 Be in Touch with Your Pooch 00:30:00 The Justice System 00:15:00 Conclusion 00:15:00 Show Training Introduction 00:15:00 Dog Shows 00:15:00 I'm a beginner, now what should I do? 00:30:00 Training your Dogs 00:15:00 Taking Care of Your Show dog 00:15:00 Feeding Your Dog in a Nutritious Way 00:15:00 Dog Show Categories 00:15:00 Why Smaller breeds are preferable? 00:30:00 Which Dog Show is perfect for my Dog? 00:15:00 What to remember 00:15:00 Common Terminologies 00:15:00 Conclusion 00:15:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Dog Training 00:30:00 Final Exam Final Exam- Advanced Diploma in Dog Training 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

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When people think of buying or selling a property, the first thing that comes to mind is an Estate Agent. They are the guide who assists clients with every aspect of a sale, from property hunting to closing the deal. They also assist clients in finding their dream house, which can be a very rewarding and enjoyable profession. Our Estate Agent is designed for anyone interested in becoming an estate agent or working for an estate agency. The course begins with basic Estate Agent knowledge and gradually shares expertise knowledge. This course will provide you with a comprehensive understanding of Estate Agent, including key concepts and strategies. The advanced knowledge you will gain in this Estate Agent Diploma will be extremely valuable and will enable you to establish the meaningful career you have always desired. Learning Outcomes After completing this Estate Agent Course, learner will be able to: Understand the fundamental knowledge of estate agents Gain a thorough understanding of business planning Understand acquisition of ownership Understand other rights to property Gain a solid understanding of land use control, environmental liability and leases Understand how to make your first real estate investment Know how to determine a good deal [ Note: Free PDF certificate as soon as completing the Estate Agent Course] ***Estate Agent Course*** Curriculum >> This Estate Agent Course consists of 16 detailed modules Assessment Method After completing each module of the Estate Agent Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Estate Agent course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Estate Agent Course is ideal for anyone looking to start a career as an estate agent or work for an estate agency. There is no experience or previous qualifications required for enrolment on this Estate Agent Course. Requirements There are no specific requirements for this Estate Agent Course because it does not require any advanced knowledge or skills. Career path After completing this Estate Agent course, you will gain in-depth knowledge about real estate and you will be able to pursue a variety of rewarding career opportunities. Certificates Certificate of completion Digital certificate - Included

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Dog Behaviour Diploma According to recent statistics, over 26% of households in the UK own at least one dog, making them one of the most popular pets in the country. With such a high demand for Dog Behaviour and training services, there's never been a better time to turn your love for dogs into a career. That's where our Dog Behaviour Diploma comes in - this comprehensive Dog Behaviour course covers everything you need to know to become a knowledgeable and confident dog behaviourist. This Diploma in Dog Behaviour and Training at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) In this Dog Behaviour Diploma, you'll learn about a range of important topics, from understanding Dog Behaviour, dog body language and communication to dealing with separation anxiety and aggression. After this Dog Behaviour Diploma, you will be able to learn: Gain a comprehensive understanding of dog behaviour, body language and communication Learn how to provide effective Dog Behaviour training consultations with clients Understand how to deal with difficult behaviours such as aggression and separation anxiety Build confidence in your abilities as a dog behaviourist Why Prefer Us? Opportunity to earn a certificate, a certificate endorsed by the Quality Licence Scheme & another certificate which is accredited by CPDQS. Get a free student ID card! with a Dog Behaviour Diploma Get instant access to this Dog Behaviour Diploma course. Learn Dog Behaviour Diploma from anywhere in the world Lifetime access to the Dog Behaviour Diploma course materials Dog Behaviour Diploma comes with 24/7 tutor support So enrol now in this Dog Behaviour Diploma Today. Dog Behaviour Diploma Start your learning journey straight away with this Diploma in Dog Behaviour and take a step toward a brighter future! Assessment Process of Dog Behaviour Diploma After completing an online module, you will be given a MCQ test. The passing score for each test will be set at 60% in this Dog Behaviour Diploma. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Dog Behaviour and Training at QLS Level 5 exams. So enrol now in this Dog Behaviour Diploma Today. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Dog Behaviour Diploma is for anyone interested in a career in dog behaviour and training. Requirements If you have a passion for knowledge and want to learn something new, register on the Diploma in Dog Behaviour and Training without any delay. Career path Besides acquiring knowledge of caring for your dog, this Dog Behaviour course also opens up a lot of job opportunities. Certificates Certificate Accredited by CPDQS Digital certificate - £10 Diploma in Dog Behaviour and Training at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing this Diploma in Dog Behaviour and Training at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Are you ready to elevate your professional skills and make a lasting impact in your career? Our Business Proposal Writing Diploma is meticulously designed to equip you with the expertise needed to craft compelling, persuasive, and successful business proposals. This comprehensive course covers every aspect of proposal writing, ensuring you have the knowledge and confidence to secure business opportunities and drive your organization forward. Key Features: CPD Certified Developed by Specialist Lifetime Access This Business Proposal Writing Diploma course teaches you how to create effective business proposals. You'll start by understanding what makes a good proposal and why they are important. You'll then learn how to begin the writing process, gather and organize necessary information, and create a structured outline. The course will improve your writing skills, focusing on clarity and persuasiveness. You'll practice drafting the proposal, ensuring it is clear and professional. Additionally, you'll learn how to proofread and edit your work to eliminate errors and improve readability. Finally, you will learn how to review your proposal for completeness and add finishing touches to make it stand out. By the end of the course, you will be able to write professional, convincing business proposals that meet your goals. Course Curriculum Module 01: Understanding Proposals Module 02: Beginning the Proposal Writing Process Module 03: Finding Facts Module 04: Preparing an Outline Module 05: Writing Skills (I) Module 06: Writing Skills (II) Module 07: Writing the Proposal Module 08: Proofreading and Editing Module 09: Checking Module 10: Adding the Final Touches Learning Outcomes: Grasp the essentials of business proposals and their significance. Initiate the proposal writing process with confidence and clarity. Gather and analyse crucial facts for informed proposal development. Develop structured outlines to guide proposal creation effectively. Enhance writing skills for clear and persuasive communication. Polish proposals with thorough proofreading, editing, and final touches. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring proposal writers Business development professionals Entrepreneurs seeking funding Corporate executives Project managers Career path Business Development Manager Proposal Writer Grant Writer Bid Coordinator Content Strategist Sales Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to transform your living space and enhance your home's value with your own hands? Join our comprehensive DIY Home Improvement course and gain the skills and confidence you need to tackle any home project, from minor fixes to major renovations. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access This DIY Home Improvement course teaches you how to enhance your living space safely and effectively. You'll start by understanding basic home improvement principles and safety measures to prevent accidents. You'll learn how to repair and maintain walls, install and fix doors and windows, and handle simple electrical tasks like changing fixtures and outlets. The course covers basic plumbing, including fixing leaks and maintaining pipes. You'll also discover how to paint rooms professionally, making your home look fresh and new. Additionally, you'll learn to identify and address issues like dampness, rot, and pest infestations. Finally, the course will guide you through various outdoor projects to improve your home's exterior. By the end, you'll have practical skills to tackle common home improvement tasks confidently and safely. Course Curriculum Module 01: Introduction to Home Improvement Module 02: Home Safety Module 03: Walls Module 04: Doors and Windows Module 05: Electrical Fixtures Module 06: Plumbing Module 07: Paint Job Module 08: Damp, Rots, and Pests Module 09: Outdoor Projects Learning Outcomes Master essential techniques for safe and effective home improvement. Identify and mitigate common home safety hazards and risks. Execute repairs and upgrades for walls, doors, and windows. Install and maintain basic electrical fixtures confidently and safely. Address plumbing issues and perform routine maintenance. Combat damp, rot, and pests to protect your home. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Homeowners wanting to upgrade their living spaces. Renters interested in minor home improvements. DIY enthusiasts seeking new skills and projects. Beginners looking to understand home maintenance basics. Individuals preparing for property renovation projects. Career path Handyperson Property Maintenance Worker Renovation Specialist Home Improvement Consultant Facilities Maintenance Technician Self-Employed DIY Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the potential of the thriving residential property market with our comprehensive course designed for ambitious individuals seeking to excel in property sales. Whether you're a newcomer or looking to refine your expertise, this course delves into the essentials of real estate valuation, legal intricacies, and financial nuances associated with buying and selling homes. Gain a deep understanding of property appraisal, including insights into basic building construction and identifying potential defects. Master the skills needed to navigate the complex landscape of property transactions, ensuring you can confidently manage records and systems, while staying abreast of relevant UK tax regulations. Key Features: CPD Certified Developed by Specialist Lifetime Access Imagine having the knowledge to assess the true value of a home and the expertise to guide clients through the entire sales process seamlessly. Our course equips you with the tools to analyse market trends, understand the financial aspects of property transactions, and comprehend the legal framework governing residential sales. With a focus on practical applications, you'll learn how to manage property sales from listing to closing, ensuring every transaction is smooth and successful. Embrace the opportunity to transform your understanding of residential property sales and step into a realm of new possibilities. Course Curriculum Module 01: Introduction to Residential Property Sales Module 02: Valuation of Real Estate Module 03: Law Relating to Residential Property Sales Module 04: Residential Agency Module 05: Finances Involved in Buying and Selling Property Module 06: Property Appraisal and Basic Building Construction and Defects Module 07: Records and Systems Module 08: UK Tax on Property Learning Outcomes: Understand key concepts in residential property sales. Conduct accurate valuations of residential real estate. Apply laws relevant to residential property sales. Manage residential property agency operations effectively. Navigate finances in property buying and selling. Identify construction defects in property appraisals. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring real estate agents. Property valuation enthusiasts. Individuals interested in property law. Prospective home buyers. Real estate finance learners. Career path Real Estate Agent Property Valuer Residential Property Lawyer Real Estate Financial Advisor Property Appraiser Residential Property Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Office Admin and Receptionist Course Overview: The Office Admin and Receptionist Course, an essential part of the evolving industry, caters to the increasing demand for skilled professionals in office administration. In today's dynamic business environment, efficient office management and exceptional receptionist skills are crucial for organisational success. This course equips individuals with the necessary knowledge and skills to excel in administrative roles, addressing emerging opportunities and challenges in the field. No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist Course will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities.  The Office Admin and Receptionist Course help you acquire the essential skills to become a proficient receptionist or an office admin. In this course, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable course will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this course will provide you with quality training in MS Excel. At the end of this Office Admin and Receptionist Course, you will receive a valuable certificate. This certificate will elevate your resume and increase your employability. So enrol now and get ready for a brilliant career. Learning Outcomes Understand the roles and responsibilities of a receptionist and an office administration Learn how to represent your boss and your company properly Develop the essential skills to handle the business telephones Enrich your knowledge of record keeping and filing system Build your organisation skills, communication skills and business writing skills Gain expertise on managing petty cash Become competent in MS Excel Who is the Office Admin and Receptionist Course for? This Office Admin and Receptionist Course is the perfect training ground for future office admins and receptionists. It will provide a clear understanding of their roles and responsibilities and also support in fulfilling these office administration responsibilities.  Why Choose this Office Admin and Receptionist Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.  Career Path The Office Admin and Receptionist Course is a useful qualification to possess, especially to people with careers in: Administrative Assistant Secretary Administrator Office Manager Receptionist Office Administrator Office Admin and Receptionist Course - Updated Version Introduction to Reception and Receptionist 00:29:00 Business Telephone Skills 00:19:00 Representing Your Boss and Company 00:34:00 Mail Services and Shipping 00:25:00 Travel Arrangements 00:24:00 Organising Meeting and Conferences 00:25:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:40:00 Organisational Skills 00:25:00 Communication Skills 00:25:00 Customer Service 00:16:00 Effective Planning and Scheduling 00:39:00 Invoicing/Petty Cash 00:27:00 Business Environment 00:16:00 Advanced MS Excel How to Get the most of the course 00:01:00 Text formulas in Excel 00:08:00 Text Formulas Exercise 00:01:00 Text Formulas Exercise (answers) 00:01:00 Mathematical Formulas In Excel 00:04:00 Mathematical Formulas Exercise 00:01:00 Mathematical Formulas Exercise (answers) 00:01:00 Date and Time Formulas In Excel 00:06:00 Date and Time Formulas Exercise 00:01:00 Date and Time Exercise Formulas (answers) 00:01:00 Logic Formulas In Excel 00:12:00 Logic Formula Exercise 00:01:00 Logic Formula Exercise (answers) 00:01:00 Financial Formula In Excel 00:06:00 Financial Formula Exercise 00:01:00 Financial Formula Exercise (answers) 00:02:00 Informational Formula In Excel 00:04:00 Informational Formula Exercise 00:01:00 Informational Formula Exercise (answers) 00:01:00 Getting Traffic To Your Site 01:00:00 Menu Example with Excel Vlookup 00:08:00 Wildcard Search with Excel Vlookup 00:09:00 Looking to the Left with Excel Vlookup 00:17:00 2-Way Lookup 00:14:00 Comparing Lists with Excel Vlookup 00:03:00 Microsoft Excel Vlookup Tips and Tricks 00:14:00 Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Enabling M in Power Query 00:02:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Simple Expressions 00:08:00 Simple Expressions - Nested Expressions 00:03:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Variables 00:08:00 Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Office Admin and Receptionist Course - Old Version Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Customer Relations & Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Skills Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Course - Activities 00:00:00 Recommended Reading Recommended Reading : Office Admin and Receptionist Course 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Receptionist Course 00:30:00 Final Exam Final Exam- Office Admin and Receptionist Course 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00