11077 Guide courses in Glasgow delivered Online

Overview of Spill Management Training Join our Spill Management Training course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Spill Management Training course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Spill Management Training course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Spill Management Training Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Spill Management Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Spill Management Training course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Spill Management Training is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Spill Management Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Spill Management Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Spill Management Introduction to Spill Management 00:24:00 Module 02: Hazardous Substances Hazardous Substances 00:23:00 Module 03: Pollution Incident Response Planning Pollution Incident Response Planning 00:11:00 Module 04: Managing a Spill Managing a Spill 00:38:00 Module 05: Spill Clean-Up Guideline Spill Clean-Up Guideline 00:17:00 Module 06: Spills on a Road or Highway Spills on a Road or Highway 00:14:00 Module 07: Diesel Spillages: An Overview Diesel Spillages An Overview 00:22:00 Module 08: Site-Specific Pollution Control Options Site-Specific Pollution Control Options 00:12:00 Module 09: Spill Prevention & Control Checklist Spill Prevention & Control Checklist 00:14:00 Module 10: Ways to Encourage Best Practice Ways to Encourage Best Practice 00:13:00 Assignment Assignment - Spill Management Training 00:00:00

Unveil the secrets of the financial realm with our comprehensive course. Delve into the intricacies of banking as you master the art of efficient cash sorting, hone your mathematical prowess for precise calculations, and safeguard the integrity of currency with counterfeit detection skills. Navigate the ethical landscape of banking, understanding rights and obligations according to UK law. Key Features: CPD Certified Developed by Specialist Lifetime Access Elevate your customer service acumen and tackle fraud challenges with finesse. From diverse bank account types to the marvels of currency recyclers, immerse yourself in knowledge that empowers. Join us on a transformative journey where every module unlocks a new facet of expertise, propelling you towards a dynamic career in the heart of the financial sector. Course Curriculum Module 1: Introduction to a Bank Teller Module 2: Skills and Abilities of a Bank Teller Module 3: Types of Bank Accounts and Opening Them Module 4: Mathematics Calculation for Bank Tellers Module 5: Bookkeeping Guideline and Payment Methods Module 6: Cash Sorting in an Efficient Way Module 7: How to Identify Counterfeit Module 8: Function and Benefits of Currency Recyclers Module 9: Dealing with Frauds Module 10: Safety Precautions for ATM (Automated Teller Machine) Module 11: Customer Services a Bank Teller Can Offer Module 12: Rights and Obligations According to the UK Law Module 13: Ethical Issues for a Bank Telle Learning Outcomes: Master efficient cash sorting techniques for seamless day-to-day operations. Demonstrate expertise in mathematics for accurate bank transactions and calculations. Identify and combat fraudulent activities, safeguarding financial institutions effectively. Enhance customer service skills, ensuring a positive and professional banking experience. Navigate the ethical nuances of banking, aligning actions with legal obligations. Acquire in-depth knowledge of various bank accounts, from opening to management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring bank professionals seeking comprehensive industry knowledge. Individuals eager to understand and combat fraud in financial settings. Those aiming to elevate their customer service skills in a banking context. Individuals pursuing a career in finance with a strong ethical foundation. Anyone desiring proficiency in cash handling and sorting techniques. Career path Bank Teller Customer Service Representative in Banking Fraud Prevention Specialist Financial Services Officer Banking Operations Manager Compliance Officer in Banking Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

The Warehouse & Logistics Course provides a thorough understanding of the logistics industry, focusing on the key processes that keep goods flowing smoothly from one point to another. With a focus on efficiency, organisation, and safety, this course introduces learners to the fundamentals of warehouse management, inventory control, transportation, and supply chain operations. Designed to give you the knowledge needed to operate confidently in this fast-paced field, it offers insight into effective strategies for managing stock, optimising warehouse layouts, and ensuring compliance with safety regulations. As the demand for logistics professionals continues to grow, this course offers an excellent opportunity to develop the expertise required for a range of roles in warehouse operations and logistics management. Whether you are looking to advance your career or simply gain a deeper understanding of how the logistics industry operates, this course offers a solid foundation. With up-to-date knowledge of industry trends and practices, you’ll be ready to tackle the challenges that come with the constantly evolving world of warehousing and logistics. Get ready to enhance your understanding and prepare for a future in a high-demand sector. This bundle includes the following courses: Course 01: Warehouse Operative Course 02: Transport And Logistic Key Features Accredited by CPD Instant e-certificate Fully online, interactive Warehouse & Logistics course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Warehouse & Logistics course to excel! How You will be Benefited from Warehouse & Logistics Bundle All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Accreditation All of our courses included in this Warehouse & Logistics bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Warehouse & Logistics course, you will immediately be sent digital certificates for the bundle courses. Who is this course for? Anyone with a knack for learning new skills can take this Warehouse & Logistics bundle. Requirements There are no formal requirements for this bundle courses to be enrolled. Career path This Warehouse & Logistics bundle of courses will help you to uplift your career. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Stakeholders can make or break your strategy—whether you're launching a project, managing a brand, or steering an organisation through change. The Stakeholders & Public Relations Course helps you understand who matters, why they matter, and how to communicate with them effectively. From boardroom influence to public perception, this course explores the fine art of keeping people happy without losing your mind—or your message. You'll learn how public relations plays a key role in shaping narratives, managing expectations, and building trust with different interest groups. Whether you're dealing with shareholders, customers, staff, or the media, your message needs more than just polish—it needs purpose. This course helps you grasp the mechanics of good public relations, the psychology behind stakeholder behaviour, and the strategy required to balance multiple priorities with confidence. Perfect for those who want to stop guessing and start engaging, the content is sharp, informative, and built to help you think smarter—not shout louder. It’s less about fluff and more about facts, tactics, and results. This bundle includes the following courses: Course 01: Stakeholder Management Course 02: PR : Public Relation Key Features Accredited by CPD Instant e-certificate Fully online, interactive Stakeholders & Public Relations course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Stakeholders & Public Relations course to excel! How You will be Benefited from Stakeholders & Public Relations Bundle All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Accreditation All of our courses included in this Stakeholders & Public Relations bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Stakeholders & Public Relations course, you will immediately be sent digital certificates for the bundle courses. Who is this course for? Anyone with a knack for learning new skills can take this Stakeholders & Public Relations bundle. Requirements There are no formal requirements for this bundle courses to be enrolled. Career path This Stakeholders & Public Relations bundle of courses will help you to uplift your career. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Mental health and physiotherapy might sound like two separate worlds, but when they work together, the results can be life-changing. This Mental Health & Physiotherapy Course explores how physical movement and rehabilitation techniques can support emotional well-being. You’ll discover how conditions like anxiety, depression, and trauma may affect the body, and how physiotherapy can play a role in helping people feel better – not just physically, but mentally too. It’s a thoughtful and timely topic, especially as the link between mental and physical health is finally getting the attention it deserves. This course has been designed for those who want to understand the science behind the connection without needing to wear a lab coat. With well-structured modules, you'll learn at your own pace, from wherever suits you best. Whether you're interested in care, support work, health, or simply expanding your knowledge, this course offers serious insight with a straightforward tone – no fluff, no filler, just quality learning. Mental health and physiotherapy aren’t just about recovery – they’re about helping people move forward. And that’s exactly what this course is built for. This bundle includes the following courses: Course 01: Mental Health Course 02: Physiotherapy Key Features Accredited by CPD Instant e-certificate Fully online, interactive Mental Health & Physiotherapy course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Mental Health & Physiotherapy course to excel! How You will be Benefited from Mental Health & Physiotherapy Bundle All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Accreditation All of our courses included in this Mental Health & Physiotherapy bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Mental Health & Physiotherapy course, you will immediately be sent digital certificates for the bundle courses. Who is this course for? Anyone with a knack for learning new skills can take this Mental Health & Physiotherapy bundle. Requirements There are no formal requirements for this bundle courses to be enrolled. Career path This Mental Health & Physiotherapy bundle of courses will help you to uplift your career. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Are you ready to transform your career in adult care and safeguarding? Step into a realm where empathy meets expertise, where your passion for helping others is matched by advanced skills and knowledge. Our Adult Care and Safeguarding Level 3 course is designed for dedicated professionals like you, who are eager to make a significant impact in the lives of vulnerable adults. According to Indeed a Adult Care Nurse can earn from £32,000 to £43,000 in a year depending on qualification, experience, location and other factors. Enrol in our Adult Care and Safeguarding Level 3 course and take on a journey that will not only elevate your professional life but also make a profound difference in the lives of those you care for. Join a community of compassionate professionals dedicated to making the world a safer, more caring place for vulnerable adults. Enrol Today and Be the Change You Wish to See! Key Features This Adult Care and Safeguarding Level 3 Course Includes: This Adult Care and Safeguarding Course is CPD Certified. Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 1: Foundational Modules: 1.1 Adult Care Across Life Phases 1.2 An Overview of End-of-Life Care 1.3 Engaging with Adult Populations 1.4 Health and Social Care Dynamics 1.5 Introduction to Domiciliary Care 1.6 Ensuring Health and Safety for Domiciliary Carers 1.7 CSTF Measures for Infection Prevention and Control 1.8 CSTF Guidelines for Resuscitation - Basic Life Support 1.9 Management and Administration of Medications Module 2: Specialized Care and Management: 2.1 Providing Mental Health Care 2.2 Protecting Vulnerable Adults 2.3 Legislation Pertaining to Safeguarding 2.4 Policy, Roles, and Responsibilities in Safeguarding Vulnerable Adults 2.5 The Significance of Communication in Care 2.6 Information Sharing and Responding to Disclosures 2.7 Proper Reporting Procedures Module 3: Practical Care Techniques and Management: 3.1 Ensuring Health and Safety 3.2 Maintaining Hygiene Standards 3.3 Managing Rest and Sleep 3.4 Addressing Mobility and Immobility Challenges in Patients 3.5 Effective Pain Management 3.6 Addressing Nutritional Needs 3.7 Assisting with Elimination Processes 3.8 Managing Oxygenation Requirements Learning Outcomes: After completing this Adult Care and Safeguarding Level 3 Course, you will be able to: Understand life stages and adult care dynamics comprehensively. Gain insights into end-of-life care principles and practices. Acquire foundational knowledge on adult nursing concepts. Master essential infection prevention and control techniques. Develop expertise in basic life support and resuscitation methods. Familiarise with legal frameworks and safeguarding legislations in adult care. Certification After completing this Adult Care and Safeguarding Level 3 course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Adult Care and Safeguarding Level 3 course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Moreover, this course is ideal for: Adult Care and Safeguarding Level 3. Aspiring adult care and Safeguarding professionals seeking foundational knowledge. Individuals transitioning into domiciliary care roles. Healthcare staff aiming to enhance their clinical understanding. Those pursuing specialised roles in mental health care. Professionals needing to update communication and reporting skills. Anyone who wants to know more about adult care and safeguarding. Requirements There are no requirements needed to enrol into this Adult Care and Safeguarding Level 3 course. We welcome individuals from all backgrounds and levels of experience to enrol into this Adult Care and Safeguarding Level 3 course. Career path After finishing this Adult Care and Safeguarding Level 3 course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Adult Care and Safeguarding Level 3 are: Adult Care Nurse Domiciliary Care Worker Mental Health Support Worker Adult Care Coordinator Health and Safety Officer in Care Settings Nutrition and Hygiene Advisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to transform your career in adult care and safeguarding? Step into a realm where empathy meets expertise, where your passion for helping others is matched by advanced skills and knowledge. Our Adult Care and Safeguarding Level 3 course is designed for dedicated professionals like you, who are eager to make a significant impact in the lives of vulnerable adults. According to Indeed a Adult Care Nurse can earn from £32,000 to £43,000 in a year depending on qualification, experience, location and other factors. Enrol in our Adult Care and Safeguarding Level 3 course and take on a journey that will not only elevate your professional life but also make a profound difference in the lives of those you care for. Join a community of compassionate professionals dedicated to making the world a safer, more caring place for vulnerable adults. Enrol Today and Be the Change You Wish to See! Key Features This Adult Care and Safeguarding Level 3 Course Includes: This Adult Care and Safeguarding Course isCPD Certified. Developed by Specialist Lifetime Access Course Curriculum Module 1: Foundational Modules: 1.1 Adult Care Across Life Phases 1.2 An Overview of End-of-Life Care 1.3 Engaging with Adult Populations 1.4 Health and Social Care Dynamics 1.5 Introduction to Domiciliary Care 1.6 Ensuring Health and Safety for Domiciliary Carers 1.7 CSTF Measures for Infection Prevention and Control 1.8 CSTF Guidelines for Resuscitation - Basic Life Support 1.9 Management and Administration of Medications Module 2: Specialized Care and Management: 2.1 Providing Mental Health Care 2.2 Protecting Vulnerable Adults 2.3 Legislation Pertaining to Safeguarding 2.4 Policy, Roles, and Responsibilities in Safeguarding Vulnerable Adults 2.5 The Significance of Communication in Care 2.6 Information Sharing and Responding to Disclosures 2.7 Proper Reporting Procedures Module 3: Practical Care Techniques and Management: 3.1 Ensuring Health and Safety 3.2 Maintaining Hygiene Standards 3.3 Managing Rest and Sleep 3.4 Addressing Mobility and Immobility Challenges in Patients 3.5 Effective Pain Management 3.6 Addressing Nutritional Needs 3.7 Assisting with Elimination Processes 3.8 Managing Oxygenation Requirements Learning Outcomes: After completing this Adult Care and Safeguarding Level 3 Course, you will be able to: Understand life stages and adult care dynamics comprehensively. Gain insights into end-of-life care principles and practices. Acquire foundational knowledge on adult nursing concepts. Master essential infection prevention and control techniques. Develop expertise in basic life support and resuscitation methods. Familiarise with legal frameworks and safeguarding legislations in adult care. Certification After completing this Adult Care and Safeguarding Level 3 course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? This Adult Care and Safeguarding Level 3 course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Moreover, this course is ideal for:Adult Care and Safeguarding Level 3. Aspiring adult care and Safeguarding professionals seeking foundational knowledge. Individuals transitioning into domiciliary care roles. Healthcare staff aiming to enhance their clinical understanding. Those pursuing specialised roles in mental health care. Professionals needing to update communication and reporting skills. Anyone who wants ot know more about adult care and safeguarding. Requirements There are no requirements needed to enrol into this Adult Care and Safeguarding Level 3 course. We welcome individuals from all backgrounds and levels of experience to enrol into this Adult Care and Safeguarding Level 3 course. Career path After finishing this Adult Care and Safeguarding Level 3 course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Adult Care and Safeguarding Level 3are: Adult Care Nurse Domiciliary Care Worker Mental Health Support Worker Adult Care Coordinator Health and Safety Officer in Care Settings Nutrition and Hygiene Advisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

This course is designed to introduce aspiring estimators to the essential functions of quantity surveying and administrative estimating. It guides learners through a structured progression, beginning with foundational concepts in measurement and cost management, and building towards areas such as contract handling, procurement, risk management, and regulatory frameworks. Whether your goal is to support construction professionals or specialise in estimating procedures, this course offers a detailed insight into what’s required of an efficient administrator working in this field. From bill preparation to tendering, each module is developed to enhance your understanding of the estimating process. You’ll explore how estimators contribute to cost control, interpret drawings, manage risks, and prepare reports that influence project decisions. With a strong focus on accuracy, cost prediction, and professional documentation, this course equips you with the theoretical background needed to approach administrative estimating with confidence and clarity. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Quantity Survey: An Introduction Module 02: Development of the Quantity Surveyor Module 03: Quantity Surveying Measurement Module 04: Cost Management Module 05: Pricing and Operational Estimation Module 06: Contract Management and Tendering Module 07: Procurement and Bill Preparation Module 08: Predicting Potential Risk and Management Module 09: Regulation and Control Module 10: Report Writing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Administrator Trainee Estimator training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Administrator Trainee Estimator training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

This Financial Business Analyst Course offers a thorough exploration of key business analysis principles tailored specifically to the financial sector. The curriculum guides learners through essential topics, from understanding core business processes to advanced ratio analysis, ensuring a robust grasp of how financial data drives strategic decision-making. Participants will gain valuable insights into investigating and evaluating solutions, as well as effective techniques for documenting and managing requirements — all critical skills for anyone aiming to excel in business analysis within finance. Designed with career progression in mind, the course also highlights the current market landscape for business analysts in the UK, providing clarity on opportunities and expectations. Whether you are seeking to broaden your knowledge or enhance your professional profile, this course delivers the theoretical foundation and analytical frameworks necessary to interpret complex financial information confidently and contribute meaningfully to business success. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Business Analysis Module 02: Business Processes Module 03: Business Analysis Planning and Monitoring Module 04: Strategic Analysis and Product Scope Module 05: Solution Evaluation Module 06: Investigation Techniques Module 07: Ratio Analysis Module 08: Documenting and Managing Requirements Module 09: Career Prospect as a Business Analyst in the UK Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Financial Business Analyst training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Financial Business Analyst training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Technical Specialist Course is designed for individuals looking to refine their communication and administrative abilities within a structured office environment. This course focuses on the essential elements of professional telephone handling, interoffice communication, record management, and key business support functions. Through modules covering everything from inbound and outbound calls to business writing, invoicing, and scheduling, learners are guided through the finer points of being an effective technical support professional in modern organisational settings. Each module offers insights into specific areas such as customer relationship management, communication etiquette, and maintaining filing systems. Whether you're aiming to build stronger rapport over the phone or enhance your invoicing and petty cash handling, this course brings clarity and precision to tasks often overlooked in busy office roles. The emphasis throughout is on communication, organisation, and professionalism — tailored for those who operate behind the scenes but keep operations moving smoothly. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Technical Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Technical Specialist training.