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Vis-à-vis Customer Service Certification Phone and web based client assistance is presently the standard, however vis-à-vis client care is as yet a vital ability in numerous areas. Regardless of whether you are managing a client protest or meeting with a drawn out customer to examine their requirements, great correspondence and a readiness to comprehend their viewpoint is fundamental. In this course, you will figure out how your demeanor, verbal correspondence and non-verbal communication all decide the result of a cooperation with a client. This information will furnish you with the capacity to offer remarkable support without fail. You Will Learn: Why you should endeavor to make a good initial feeling and how to tune in to a client with the goal that they feel heard. Why you should be delicate to a client's necessities and how you can develop your comprehension of their circumstance. The most effective method to utilize your non-verbal communication to pass on power and decisiveness. How your grin, voice, signals and handshake would all be able to be utilized to acceptable impact when meeting somebody interestingly. Advantages of Taking This Course: On the off chance that you work in client assistance, this course will show you how to make an incredible initial feeling that will make managing customers a lot simpler. In the event that you work in deals or advertising, this course will give you an outline of how basic acclimations to your attitude can persuade a client that your items or administrations are ideal for them. In the event that your work isn't deals based yet at the same time expects you to invest a great deal of energy speaking with others, the adaptable abilities you will master on this course will improve your overall relational viability. This course will prepare you to deal with testing discussions in a discretionary way, which is helpful in your expert and individual life.

Course Overview Is your life lacking direction? Do you feel stuck in a negative mindset?  The Secret of Happiness in Human Life course will equip learners with the skills to create a life of abundance, with exercises for rewiring the brain to attract positivity in all areas of life. It will teach you about the philosophy of karma, how to practice gratitude, and how to harness the power of positive thinking to cultivate the life you desire. Through this course, you will learn how to embrace the present moment and eliminate toxic thoughts to create positive relationships in your life. It will help you to recognise your potential and use positive affirmations to be the best version of yourself. This best selling Secret of Happiness in Human Life has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Secret of Happiness in Human Life is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Secret of Happiness in Human Life is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Secret of Happiness in Human Life is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Secret of Happiness in Human Life, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Secret of Happiness in Human Life will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Secret of Happiness in Human Life to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

A 5-week journey using polyvagal theory, somatic tools & mindfulness to heal the vagus nerve, release trauma & awaken spiritual presence. No experience needed.

Sorting out an ideal prize framework is simply the most ideal approach to inspire and others to finish assignments. There are two primary sorts of remunerations that individuals will in general utilize: outward rewards and inborn prizes. Understanding the distinction between the fundamental two sorts of remunerations and how they can be applied to all circumstances, including at work and at home, can help you and others to feel more beneficial. This information likewise assists you with trying not to over-reward people for specific undertakings or practices, which quite often misfires. This course furnishes you with complete data in regards to both outward and inherent prizes. It starts by clarifying outward prizes in detail and proceeds onward to depict inborn prizes. The highlights and significant parts of each award are evaluated, assisting with explaining precisely what every one is. The course at that point proceeds onward to cover the manners by which you can utilize extraneous prizes, to persuade yourself as well as other people. At last, the course covers the significance of commendation, mentorship, instruction and criticism. You will Learn: When utilizing extraneous prizes ought to be finished with alert. The highlights that should be available, to expand the estimation of natural prizes. The most effective method to utilize outward prizes to rouse, without it blowing up. The reasons why you should begin with acclaim. Instructions to utilize inherent prizes to rouse yourself as well as other people at home or at work. Why you ought to give freedoms to progression. Advantages of taking this Course Realizing when extraneous prizes are the most impressive inspirations. Understanding when to utilize extraneous prizes and when to utilize inherent prizes. Realizing why you ought to never blend outward and natural prizes. Realizing why giving outward and natural prizes are more propelling than disciplines or negative results. Understanding the advantages of offering moving work to all staff individuals.

Prioritization Certification Prioritization is a fundamental expertise, paying little mind to your calling or industry. In the business world, it is especially significant. Neglecting to finish errands in the request in which they should be done can be extraordinarily unfavorable to your efficiency, your main concern and your organization's benefits. Attempting to gain this expertise all alone can be testing and is regularly done through experimentation. For a bustling business person, you don't possess energy for any errors. Fortunately, there are manners by which you can fabricate this ability without sitting around idly or flirting with disappointment. This course expounds on the manners by which you can improve your own prioritization abilities. We start by discussing prioritization by and large, alongside its significance and the difficulties that numerous individuals face around here. Then, we proceed onward to examine one strategy that you can use to split your rundown of assignments as indicated by criticalness and significance. We additionally allow you a second model that you can use to help further position your daily agenda. At long last, we audit two of the best methodologies to use to guarantee that you complete your work. You will Learn: The meanings of desperation and significance in a business setting The four classifications you can use to split your undertakings Prioritizing and why it is significant The best model to utilize when you are confronted with such a large number of assignments Systems for successful prioritization Advantages of Taking this Course Figuring out how to assess and consider your assignments Understanding why you need to record your undertakings rather than just keeping a psychological rundown of them Understanding the job that reach, effect, certainty and exertion play in prioritization Realizing why booking your day is significant to prioritization just as assignment the board Having the option to run a more profitable work environment and feel less weight on an everyday premise

Enroll today and master LBO modelling - a vital competency for careers in private equity, investment banking, corporate development, and finance.  3.5+ Hours of Video 5+ Hours to Complete15+ Interactive Exercises1 Recognised Certificate Course Overview Our comprehensive LBO Modelling certification program teaches the essential skills needed to model leveraged buyouts and prepare investment pitches. Through step-by-step video lessons and hands-on exercises, this course provides the necessary concepts, tools, and methods to become an expert in LBO analysis. With a focus on hands-on learning and real-world applications, this course will set you up for success in investment banking, private equity, mergers and acquisitions, business valuation, and corporate finance roles. With over 4 hours of content and 35+ exercises, our program provides all the necessary concepts, tools, and methods to become an expert on valuation.  “I was previously unsure of all the financial jargon and concepts, now I feel I have taken steps towards getting the big picture of finance. I really liked the Excel web integration!” Rachel Crawford Course Highlights Introduction to LBOs and Leveraged Finance Sources and Uses Framework for Funding Strategies Debt Structuring, Repayments, and Cash Flow Analysis Returns Analysis Across Multiple Scenarios Quantifying Value Creation with the Value Bridge 15+ Practice Exercises with Solutions Certificate Upon Completion

Enroll today and master the analytical skills needed to perform accurate valuations, evaluate company performance, and make informed investment decisions.  1.5+ Hours of Video 8+ Hours to Complete35+ Interactive Exercises1 Recognised Certificate Course Overview Our intensive Corporate Valuation certification will equip you with the must-have analytical skills to accurately value companies. As a critical input for investment selections, reliable valuation is pivotal for well-informed decisions. Through step-by-step practical training, our curriculum will empower you to value companies confidently and proficiently. With a focus on hands-on learning and real-world applications, this course will set you up for success in investment banking, private equity, mergers and acquisitions, business valuation, and corporate finance roles. With over 4 hours of content and 35+ exercises, our program provides all the necessary concepts, tools, and methods to become an expert on valuation.  “I was previously unsure of all the financial jargon and concepts, now I feel I have taken steps towards getting the big picture of finance. I really liked the Excel web integration!” Rachel Crawford Course Highlights Time Value of Money Principles and Calculations Net Present Value and Internal Rate of Return Metrics Calculating Averages and Statistical Measures Understanding and Measuring Financial Risk 16+ Practice Exercises and Applications Certificate Upon Successful Course Completion 4

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for the UK & Ireland will be on the 13th November 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: Monika Turner The Confident Assistant - Speak Up, Go After What You Want & Create The Future You Deserve: Develop practical strategies to negotiate workload, boundaries, and career growth with confidence. Learn assertive communication techniques to handle challenging conversations effectively. Build self-advocacy skills to articulate your value and influence outcomes in the workplace. Monika Turner Career Bio: Monika Anna Turner is an ICF-certified Leadership and Executive coach with over seven years of experience helping professionals unlock their confidence, elevate their voice, and lead with authenticity. Before stepping into coaching, she built a successful career as a Personal Assistant, Executive Assistant, and ultimately Chief Of Staff —giving her a deep understanding of the unique challenges and strengths of support roles. Originally from Poland, Monika knows firsthand what it’s like to question your voice and your value—especially in a second language. Her journey from self-doubt to self-assurance informs everything she does today. Through her coaching, she empowers assistants and leaders alike to move beyond fear, speak up and create fulfilling careers they’re proud of. Panel Suzie Joughin Senior Executive Assistant at the Houses of Parliament Restoration & Renewal. Suzie is an experienced senior executive assistant, specialising in the public and third sectors.  Suzie’s career highlights include senior administrative roles in Cancer Research UK, the largest independent cancer research charity in the world; UK Research and Innovation, the UK’s national funding agency investing in science and research in the UK during the Covid-19 pandemic; and her current role on the Houses of Parliament Restoration and Renewal Programme.  Rebecca Polson Executive Support Manager to the Chief Executive An award-winning Executive Assistant with over 10 years’ experience across the higher education, charity, private, and public sectors. Currently Executive Support Manager to the Chief Executive at Alzheimer’s Research UK, she provides high-level support in the fast-paced, mission-driven environment of the largest dementia research charity in the UK. Her previous roles include supporting senior leaders at the Natural History Museum, the Incorporated Society of Musicians, and the Royal College of Music. She brings expertise in executive support, governance, stakeholder engagement, and complex diary and project management. Named PA of the Year in 2023 and a finalist in the SecsintheCity PA of the Year Awards, she is known for her professionalism, discretion, and ability to stay ahead of the needs of the people and organisations she supports. Ola Boddington Senior Executive Assistant As a seasoned Executive Assistant, she has honed her skills in management and project planning over the years. She has worked with various organisations, including Zoa, Signal AI, and ConsenSys, where she provided high-level administrative support to senior executives. Her expertise lies in managing complex schedules, coordinating travel arrangements, and ensuring seamless communication among team members. She is also proficient in using various software tools to streamline workflows and enhance productivity. She is passionate about delivering exceptional service and contributing to the success of the teams she works with. Claudine Martin Senior Executive Assistant Claudine is a highly skilled Senior Executive Assistant, currently supporting the Head of BNY Pershing EMEA. With a distinguished career spanning nearly 17 years in the British Army, Claudine retired in 2023 at the rank of Staff Sergeant, bringing a wealth of experience in high-pressure environments and strategic operations to her current role. Throughout her military career, Claudine specialised in Human Resources, and served as the Personal Assistant to the Army Director of Engagement and Communication at the Ministry of Defence. In this capacity, she played a pivotal role in the planning and execution of significant events and initiatives, showcasing her exceptional organisational skills and attention to detail. Her dedication and professionalism were recognised when she was awarded PA of the Year in 2019 by PA Life. An advocate for the Executive Assistant profession, Claudine is also a sought-after public speaker. She regularly shares her insights at industry events, including the PA Show, and serves as an advisory board member, contributing to the ongoing development and recognition of the profession. Claudine is passionate about empowering others and has previously mentored young people through the Diana Award, a programme established in honour of Princess Diana to support disadvantaged youth. Additionally, she has participated in Fast Forward 15, a mentoring initiative aimed at women aspiring to build careers in events, hospitality, or related industries. With her extensive experience, dedication to excellence, and commitment to mentorship, Claudine continues to make a significant impact in her field and inspire the next generation of leaders. She proudly represented the UK at the Invictus Games 2023, showcasing her unwavering determination and unwavering spirit. In her spare time, Claudine enjoys park run and writing poems. The Importance of Becoming a Strategic Advisor Learn how to shift from reactive to proactive. Develop the mindset and behaviours of a strategic advisor. Understand how to add value beyond your job description. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Media outlets/organisations will not be permitted to attend this event.

Self-help and relaxation skills and exercises for stressed, burned out SEN parents and carers