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The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Mindfulness is fast becoming a mainstream, recommended approach for improved health, well-being and performance in the Western world. This Mindfulness Meditation for Everyday Living aims to teach you the basics of meditation, unpacking the centuries-old spiritual tradition into a practical playbook for living a balanced life. You will learn simple posture, breathing, and directed contemplation techniques that will help you unclutter your mind and increase your energy. You'll learn how to use mindfulness practices to help resolve anxiety, depression, stress related medical disorders, and interpersonal conflicts in both adults and children. Through the course you will receive the theory and practice of meditation from its ancient origins to modern brain science to how it works to alleviate psychological and physical distress as well as providing opportunities for attendees to cultivate their own personal meditation practices. What you'll learn Integrate a body-based mindfulness practice into your life. Feel connected to yourself as you relate to others. Decrease stress levels and feel a deeper sense of calm and ease. Listen to your body so that you can prevent injuries. Live your life with greater moment to moment presence. Discover tools for finding inner peace and true happiness. Requirements You do not need any materials to begin this course. What you do need to do is set aside quiet time. Turn of your cell phone and the ringer on your home phone. Wear loose, comfortable clothing. Find a place to sit or lay down that is comfortable for you as this is a time for you to drop inside and focus on yourself. Carve out a minimum of 15 minutes to enjoy each section of the course. Know that you will feel happier and more peaceful by participating in the course. Who this course is for: This course is for both beginning and more advanced students of mindfulness. In it I outline several body-based practices so if you are someone who spends a lot of time in their head then this course would be great for you because you will learn techniques for coming out of your head and into your body. Your body and your breath are a direct invitation into the present moment. This course is probably not for you if you if you are looking for a mindfulness course that is based in chanting or mantras. Mindfulness Meditation for Everyday Living Introduction- Let's Begin the Journey to True Love 00:09:00 Mindfulness Practice #1- Breath- A Doorway to Freedom 00:13:00 Meditation #2: Are you ready to fall in love with your body as a sacred temple? 00:13:00 Practice #3: Discover the Mystery of the Present Through Sensation tracking 00:13:00 Practice #4: If you like freedom this practice is for you! 00:10:00 Practice #5: Opening to the Secret of the Magical Pause 00:11:00 Practice #6: Say what? Lining Up Your Speech with Integrity 00:09:00 Practice #7- Dropping Down Into the Mystery of the Golden Realms 00:09:00 Practice #8- A Return to the Bliss of Self-Love 00:07:00 Now You're Ready to Dive Into Practice - A Review of it All 00:04:00

Daily soulwalking tools to give you greater awareness and connection with yourself, to support your mental wellbeing.

Instead of feeling anxious, you can feel calm. Instead of feeling depressed, you can feel confident. Through our Cognitive Behavioural Therapy (CBT) course, you'll discover how to use practical tools and strategies to cope with emotions, change negative thoughts, and increase resilience. Cognitive Behavioural Therapy (CBT) is more than just a theory; it's a powerful toolkit for personal growth and change. This is a journey of self-discovery and self-improvement with our Cognitive Behavioural Therapy (CBT) course, where you learn to master your thoughts and emotions and create the life you want. Dive deep into the fascinating world of Cognitive Behavioural Therapy (CBT), exploring the interplay of thoughts, feelings, and behaviours. Understand how seemingly small shifts in perspective can yield remarkable results. This Cognitive Behavioural Therapy (CBT)course doesn't stop at individuals; you'll also explore the powerful impact of CBT on children with Autism, equipping you to support them on their unique paths. This isn't just a qualification; it's a transformation. Dive into Cognitive Behavioural Therapy (CBT) to gain a deeper understanding of yourself, develop empathy for others, and unlock the potential to create positive change in your own life and the lives of those around you. Learning Outcomes: Gain an in-depth understanding of the theories and principles that underpin Cognitive Behavioural Therapy (CBT). Develop proficiency in employing a diverse array of tools and strategies rooted in CBT methodology. Uncover the intricacies of the Cognitive Behavioural Therapy (CBT) process, mastering the art of applying it in various contexts. Cultivate the skills to guide individuals on a journey of personal growth through CBT techniques. Specialize in addressing anxiety and depression, equipping yourself to bring relief and resilience. Explore the unique application of Cognitive Behavioural Therapy (CBT) principles in working with children with Autism, making a positive impact on young lives. Level 5 Diploma in Cognitive Behavioural Therapy (CBT) Module 01: Introduction to Cognitive Behavioural Therapy (CBT) Module 02: Cognitive Behavioural Therapy (CBT) Theories and Principles Module 03: Cognitive Behavioural Therapy (CBT) Tools and Strategies Module 04: Cognitive Behavioural Therapy (CBT) Process Module 05: Cognitive Behavioural Therapy (CBT)for Personal Growth Module 06: Overcoming Anxiety and Depression Module 07: Cognitive Behavioural Therapy (CBT) for Children with Autism Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Cognitive Behavioural Therapy (CBT) Diploma at QLS Level 5 course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Cognitive Behavioural Therapy (CBT) Diploma at QLS Level 5 course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Cognitive Behavioural Therapy (CBT) Diploma at QLS Level 5 course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 5 Diploma in Cognitive Behavioural Therapy (CBT) The Level 5 Diploma in Cognitive Behavioural Therapy (CBT) is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Cognitive Behavioural Therapy (CBT) like - Mental Health Counsellor CBT Therapist Behavioural Health Specialist Clinical Psychologist Life Coach Wellness Consultant Requirements Level 5 Diploma in Cognitive Behavioural Therapy (CBT) To enrol in this Level 5 Diploma in Cognitive Behavioural Therapy (CBT), Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Cognitive Behavioural Therapy (CBT) Explore diverse career paths after completing this Cognitive Behavioural Therapy (CBT) Diploma at QLS Level 5 course. Embrace the journey ahead in Cognitive Behavioural Therapy (CBT) Diploma at QLS Level 5. Cognitive Behavioural Therapist Clinical Psychologist Mental Health Counsellor Rehabilitation Specialist Wellness Coach Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Mental Health Awareness Certification Description: An affectation in mental health causes a person suffer, incapable of doing daily activities both individually and socially. Over time such cases are inclining.  According to the mental health charity Mind, one in four adults experience a mental health problem every year and one in six experience a mental health issue each week. These issues affect people from all walks of life - no one is immune to psychological distress. Although mental illness is relatively common, sufferers often feel too ashamed to seek help. In some cases, this can have devastating consequences - mental illness diminishes an individual's quality of life and can even result in suicide. Fortunately, simply being aware of the signs, causes and treatment can create a safe environment - whether at home or in the workplace - whereby people feel as though they can talk about their problems and access appropriate interventions. This course will provide you with an introduction to the concept of mental illness, the signs and symptoms of the most common mental illnesses and how mental distress can be successfully managed. What You Will Learn: What is meant by the terms “mental health” and “mental illness”, how psychological distress manifests itself and how mental illness impacts a person's life. The main symptoms of depression, anxiety disorders and panic attacks. The symptoms of schizophrenia, the truth behind common misconceptions surrounding this illness and the nature and impact of psychosis. How medication and talk-based therapies are used in the treatment and management of mental illness, and why some people with mental illness need to stay in hospital on an inpatient basis. How and why people self-harm, the nature of suicidal thoughts and how to help someone who is contemplating ending their own life. Benefits Of Taking This Course: You will be in a position to support those experiencing mental illness or psychological distress, both at home and in the workplace. If you are interested in a career supporting those with psychiatric difficulties, this course will provide you with a useful overview of the most common mental health topics. If you work in an HR or management role, this course will provide you with the skills you need to support employees with mental health problems. If you are interested in psychology, this course will give you an insight into the various forms mental illness can take and how it is treated. This course will provide you with background information that will help you make sense of public policy issues relating to mental health. Course Modules/Lessons Module 01: What is Mental Illness? Module 02: Depression and Anxiety Disorders Module 03: Schizophrenia & Psychosis Module 04: Medication and Therapy in the Treatment of Mental Illness Module 05: Self-harm and Suicide Although mental health is a fundamental component of health, recognition of mental disorders and awareness about its importance is limited. Video from WHO(World Health Organization): Preventing suicide at work

This course is for you if you are looking to design strategies to leave your job, develop the right mindset for entrepreneurship and habits, and start your business. Helping you achieve rapid awareness and develop strategies to accelerate your personal development growth through actions that will transform your life and help you get results. You will no longer go back to aspiring, dreaming, and staying stuck. You are moving firmly on your transformation journey, from discomfort to empowerment one step at a time.

Understand the art of guiding and developing individuals within a leadership role through compassionate and supportive coaching and mentoring practices. This involves fostering a culture of growth and learning by providing personalized guidance, constructive feedback, and encouragement to help individuals reach their full potential. By demonstrating empathy, active listening, and a genuine interest in the well-being and development of others, the goal is to create an environment where individuals feel supported, empowered, and motivated to excel both personally and professionally. Learning Objectives The following are some of the key outcomes in this course: Understand the importance of team learning for high performance and psychological safety Identify best practices to coach and mentor your team Apply tools that help build a self-coaching team Target Audience Managers, Team Leaders, Young Professionals

Course Overview Learn how to deal with stress and negativity in your life by taking this innovative course on How to Be Happy. Excessive worry about world events and personal problems can directly and adversely influence a person's mental and physical health. That is why it is so important to remain positive and deal with all concerns constructively and practically. This unique tutorial will enlighten you with a wealth of ways in which to tackle problems that eat away at self-esteem and make each day feel like an endurance exercise. The expert coaching in this package will help you concentrate on the good things in life and yourself. Medication exercises and mindfulness practices will be shared, as well as exploring the concept of Karma and using coping strategies to accentuate the joy and contentment that should be available to all individuals. Whether you are experiencing strong negative emotions or are going through a difficult point in your life, you will find this a wholly valuable lesson to share and learn from. This best selling How to Be Happy has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth How to Be Happy is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The How to Be Happy is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The How to Be Happy is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the How to Be Happy, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the How to Be Happy will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the How to Be Happy to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Staying Human and Happy in a Virtual World How to stay human and happy in a virtual world...sounds catchy, right? Lets face it - while co-located, it is easier to connect with others. When dispersed, there needs to be a concerted effort towards team alignment and successful outcomes. A leader's responsibility is to provide structure, guidance, and a framework. However, studies show that the way you measure a healthy and happy work environment isn't the external governance guardrails, but it's around the motivation employees feel. If we can create environments that ensure our remote employees are engaged, confident, and motivated, we will increase our ability to be competitive and deliver successful outcomes to our customers. In our session, we will build a virtual house of team collaboration and discuss 5 foundational strategies, 6 core statistics, and 2 toolkits to help you and your teams stay human and happy in a virtual world. Key takeaways Learn how we each have an opportunity to influence talent retention in spite of physical location separation Understand the social and economic benefits of making an employee feel valued Practice activities that can be deployed to drive up retention & connectivity, while working remotely

Boost Your Mind Confidence invites you on an enlightening journey to unlock your true potential. Dive deep into the essence of constructive thinking and learn the art of positive self-talk in the first unit. In subsequent units, embark on a transformative exploration of beliefs, learning how to conquer limiting ones, and understanding the significance of values, ensuring you always feel invaluable. Finally, we delve into the crucial topic of self-criticism, guiding you to silence your inner critic effectively. Learning Outcomes Understand the fundamentals of constructive thinking and positive self-talk. Identify and overcome limiting beliefs that hinder personal growth. Recognise the importance of personal values and integrate them into daily life. Develop strategies to boost self-worth and feel invaluable. Master techniques to effectively counteract and reduce self-criticism. Why buy this Boost Your Mind Confidence course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Boost Your Mind Confidence there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Boost Your Mind Confidence course for? Individuals aiming to bolster their mental resilience. Those wishing to gain clarity on personal values and beliefs. Persons keen on enhancing their self-worth and feeling invaluable. Anyone struggling with negative self-talk or harsh self-judgment. Aspiring leaders or influencers wanting to inspire with confident authenticity. Prerequisites This Boost Your Mind Confidence does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Boost Your Mind Confidence was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Life Coach: Average salary range: £25,000 - £60,000 Wellness Consultant: Average salary range: £30,000 - £55,000 Motivational Speaker: Average salary range: £40,000 - £100,000+ Counsellor: Average salary range: £23,000 - £45,000 Personal Development Trainer: Average salary range: £28,000 - £58,000 Mental Health Advisor: Average salary range: £27,000 - £50,000 Course Curriculum Unit 01: Thinking and Self-Talk 1.1. Thinking and Self-Talk 00:12:00 1.2. Thinking and Self-Talk 00:20:00 Unit 02: Believes and Overcoming Limiting Believes 2.1. Believes and Overcoming Limiting Beliefs 00:14:00 2.2. Beliefs and Dealing with Limiting Beliefs 00:16:00 Unit 03: Values and Ways to Feel More Valuable Values and Ways to Feel More Valuable 00:13:00 Unit 04: Self-Criticism - Shut Down Inner Critique 4.1.Self-Criticism - Shut Down Inner Critique 00:09:00 4.2. Self-Criticism - Shut Down Inner Critique 00:09:00 Additional Materials Resource - Boost Your Mind Confidence 00:00:00