Name: Advanced Diploma in Administration, Secretarial & PA – Level 5
Price: 12.99 GBP
Availability: InStock

Overview
The Strategic Project Management – Level 7 course is designed to help professionals master project leadership, risk management, and organisational strategy. As projects become more complex, this CPD-accredited programme offers a structured approach to planning, execution, and performance management, ensuring learners are equipped with globally recognised project management skills.

The course covers key methodologies, including PMI and PMBOK principles, and provides hands-on training in stakeholder management, time and resource optimisation, conflict resolution, and procurement strategies. Whether you are an aspiring project manager, experienced professional, or business owner, this qualification will enhance your ability to successfully lead projects and drive business success.

Learning Outcomes:
Upon completing this Strategic Project Management – Level 7 Course, you will:
Develop expertise in global project management methodologies.
Gain a deep understanding of PMBOK and PMI frameworks and their applications.
Master strategies for time management, quality control, and risk mitigation.
Enhance leadership abilities in human resource and talent management.
Learn effective techniques for crisis resolution and conflict management.
Strengthen communication and stress management skills.
Modules:
Module 01: Introduction to Project Management
Module 02: PMBOK and PMI
Module 03: Global Project Management
Module 04: Project Life Cycle
Module 05: Time Management
Module 06: Quality Management
Module 07: Effective Planning & Scheduling
Module 08: Human Resource Management
Module 09: Performance Management
Module 10: Talent Management
Module 11: Organising Meetings and Conferences
Module 12: Managing Resources
Module 13: Change Management
Module 14: Business Resilience and Crisis Management
Module 15: Conflict Management
(See full curriculum)
Why Choose Us?
CPD-Accredited – Recognized for high-quality learning standards.
Lifetime Access – Study at your own pace, anytime.
Instant Test Results – Online assessments with immediate feedback.
No Hidden Fees – Enroll and complete the course without extra costs.
Flexible Learning – Access materials from any device, including mobile, tablet, or computer.
Certificate of Achievement
Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £14.99.
Who Is This Course For?
Aspiring Project Managers looking to step into leadership roles.
Experienced Professionals aiming to expand their project management expertise.
Entrepreneurs seeking to streamline and optimise their business projects.
Students exploring project management as a career pathway.
HR Professionals interested in enhancing resource and talent management skills.
Team Leaders looking to improve coordination and leadership strategies.
Career Path
After completing this course, you can pursue roles such as:
Operations Coordinator
Risk Assessment Specialist
Crisis Response Consultant
Quality Control Manager
Project Lead
Programme Director
Project Operations Manager

NextGen Learning

Master project leadership, risk management & strategy with this CPD-accredited Level 7 course. Gain globally recognised project management skills.

Strategic Project Management – Level 7

General Admission

Overview
The DeepSeek Masterclass: Zero to Hero Guide is a course designed to teach learners how to effectively use DeepSeek, a powerful AI tool recognized for its capabilities in automation, coding assistance, and business solutions. While ChatGPT focuses on conversational AI, DeepSeek stands out for its ability to streamline workflows and boost productivity in fields such as software engineering, business analysis, and content creation.

This course covers foundational concepts in AI and machine learning, gradually advancing to more complex DeepSeek functionalities. Participants will gain practical experience in programming, optimizing business processes, generating content, and improving overall efficiency. Key topics include AI-powered automation, SQL query optimization, code debugging, software testing, and refining business strategies using AI insights.
Learning Outcomes:
Upon completing the DeepSeek Masterclass, you will be able to:
Understand key concepts of AI, ML, and DL, as well as DeepSeek’s role in the AI landscape.
Navigate and utilize DeepSeek’s interface for various non-coding tasks.
Enhance business operations with AI-powered automation.
Master AI-driven content creation and workflow optimization.
Improve sales and marketing strategies using DeepSeek’s capabilities.
Strengthen programming and debugging skills with AI-assisted tools.
Modules:
Module 01: Foundations of Artificial Intelligence (AI)
Module 02: Setting up DeepSeek AI for Beginners
Module 03: DeepSeek for Software Developers
Module 04: DeepSeek for Business Professionals
Module 05: DeepSeek Smart Solutions for Students
Module 06: The Power of DeepSeek
Module 07: DeepSeek for Teaching Professionals
(See full curriculum)
Why Choose Us?
Accredited Certification – This course is CPD-accredited, ensuring high-quality learning standards.
Lifetime Access – Get unlimited access to all course materials.
Instant Test Results – Take an online test with immediate feedback.
No Additional Fees – Enroll and complete the course without extra costs.
Self-Paced Learning – Study at your convenience, anytime and anywhere.
Multi-Device Compatibility – Access the course from a computer, tablet, or mobile device.
Certificate of Achievement
Upon successfully completing the DeepSeek Masterclass, you will earn a UK and internationally recognized CPD certificate. You can choose to formalize your achievement with a PDF Certificate for £4.99 or a Hardcopy Certificate for £14.99.
Who Is This Course For?
The DeepSeek AI tool course is ideal for:
Aspiring developers looking to break into front-end development.
Career changers transitioning into the tech industry.
Students and graduates preparing for junior front-end developer roles.
Professionals seeking to upskill and stay competitive.
Hobbyists exploring web design and AI-powered development.

Career Path
With the help of Alternative to ChatGPT course, you can explore diverse career options, such as:
AI Engineer
Software Developer
Data Analyst
Content Creator
Business Consultant
Marketing Strategist
Entrepreneur 

Master DeepSeek AI with this CPD-accredited course! Learn automation, coding, and business solutions to boost productivity and career growth.

DeepSeek Artificial Intelligence: Zero to Hero Masterclas

Overview
The First Aid Course equips you with essential life-saving skills, including CPR, injury management, AED use, and emergency response techniques. This CPD-accredited training covers mental health first aid, incident management, and legal safety regulations, ensuring you're prepared for both physical and psychological emergencies. You’ll also gain hands-on experience in organizing and using a First Aid Kit, making you a reliable first responder. Ideal for workplace safety, home preparedness, and community protection, this course provides practical, real-world knowledge to help you act confidently in emergencies.

Learning Outcomes:
Upon completing this First Aid Course, you will:
Understand the role of a designated first aider in workplace safety.
Conduct primary and secondary assessments in emergencies.
Use an AED and essential tools from a First Aid Kit effectively.
Perform CPR and manage breathing difficulties.
Identify and respond to mental health emergencies.
Gain knowledge of legal safety regulations and PPE requirements.
Develop remote psychological first aid skills for modern challenges.

Modules:
Module 01: Introduction to Workplace First Aid
Module 02: Appointed Persons in the Workplace First Aid
Module 03: Incident Management at Work
Module 04: Classifications and Abbreviations
Module 05: Emergency Management
Module 06: Primary Survey
Module 07: Secondary Survey
Module 08: Basic First-Aid Techniques
Module 09: AED
Module 10: Minor Injuries at Workplace
Module 11: Loss of Responsiveness and CPR
Module 12: Breathing Problems
Module 13: Secondary Illnesses and Injuries
Module 14: Fractures and Dislocations
Module 15: Call for an Emergency
(See full curriculum)
Why Choose Us?
CPD-Accredited – Recognized for high-quality learning standards.
Lifetime Access – Study at your own pace, anytime.
Instant Test Results – Online assessments with immediate feedback.
No Hidden Fees – Enroll and complete the course without extra costs.
Flexible Learning – Access materials from any device, including mobile, tablet, or computer.
Certificate of Achievement
Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £14.99.
Who Is This Course For?
Office workers ensuring workplace safety.
Managers and supervisors leading emergency response teams.
Healthcare professionals enhancing their expertise.
Construction workers handling on-site injuries.
Teachers and educators managing classroom emergencies.
Anyone interested in first aid for personal or community safety.
Career Path
After completing this course, you can pursue roles such as:
Occupational First Aid Officer
Health and Safety Officer
First Aid Trainer
Emergency Response Coordinator
Disaster Management Specialist
Community First Aid Volunteer
Mental Health First Aid Officer


Gain life-saving skills with this CPD-accredited First Aid Course. Learn CPR, AED use, injury management, and emergency response for any situation.

Workplace First Aid & Emergency Response Training

Overview
The Advanced Supply Chain Management, Purchasing & Procurement course equips learners with fundamental skills in SCM, procurement, and purchasing. This CPD-accredited and QLS-endorsed program covers key areas like logistics, sourcing, vendor relations, and cost efficiency, preparing participants to tackle industry challenges. It also introduces digital transformation, risk management, and sustainable supply chain solutions. Suitable for industry professionals, business owners, and newcomers, the course provides flexible study options, lifetime access, and continuous support, helping learners advance their careers.

Learning Outcomes:
Upon completing this Advanced Supply Chain Management, Purchasing & Procurement Strategies Course, you will:
Understand the core principles of supply chain management.
Implement strategic procurement methods for efficiency and cost reduction.
Manage purchasing processes effectively to improve workflow.
Optimise supply chain operations for seamless logistics.
Address challenges in procurement and supply chain management.
Leverage technology for process automation and supply chain efficiency.
Apply risk management strategies to mitigate disruptions.
Modules:
Module 01: Supply Chain Basics
Module 02: Supply Chain Drivers
Module 03: Introduction to Logistic Management
Module 04: Planning Framework for Logistics
Module 05: Transport Management
Module 06: Role of Procurement in an Organisation
Module 07: The Purchasing Cycle
Module 08: Purchasing Toolkits
Module 09: Managing Competitive Bids
Module 10: Quality Management
Module 11: Supplier Relationship Management
Module 12: Analysing and Reducing Risk in the Supply Chain
Module 13: Improving Efficiency and Accuracy
Module 14: Category Management
Module 15: Inventory Management
Module 16: E-Procurement
(See full curriculum)
Why Choose Us?
CPD-Accredited – Recognized for high-quality learning standards.
Lifetime Access – Study at your own pace, anytime.
Instant Test Results – Online assessments with immediate feedback.
No Hidden Fees – Enroll and complete the course without extra costs.
Flexible Learning – Access materials from any device, including mobile, tablet, or computer.
Certificate of Achievement
Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £14.99.
Who Is This Course For?
Aspiring professionals looking to build a career in supply chain management, procurement, and purchasing.
Procurement specialists aiming to enhance their vendor management and purchasing skills.
Supply chain managers responsible for logistics, transportation, and inventory.
Business owners & entrepreneurs wanting to streamline their supply chains and reduce costs.
Industry professionals seeking to expand their expertise and improve operational efficiency.
Career Path
After completing this course, you can pursue roles such as:
Logistics Coordinator
Procurement Specialist
Operations Supervisor
Supply Chain Analyst
Supplier Relations Manager
Supply Chain Director
Purchasing Manager

Enhance your training & mentoring skills with this CPD-accredited, QLS-endorsed course. Gain expertise & career growth with flexible learning.

Advanced Supply Chain Management, Purchasing & Procurement Strategies

Overview
This CPD-accredited course equips learners with the skills needed for careers in healthcare, social services, and rehabilitation support. It enhances professional credibility and opens doors to various opportunities.

Covering communication, safeguarding, legal regulations, risk management, and caregiving roles, the course builds confidence and expertise. With flexible learning and 24/7 expert support, learners can progress at their own pace while gaining essential industry knowledge.

Learning Outcomes:
Upon completing this Health and Social Care Fundamentals – Level 3 Course, you will:
Develop effective communication skills tailored to caregiving settings.
Understand how to promote equality, diversity, and human rights in social care.
Gain in-depth knowledge of safeguarding and risk management in healthcare.
Learn about health and safety protocols for secure caregiving environments.
Explore the legal and professional standards governing health and social care.
Acquire a thorough understanding of policies and best practices in caregiving roles.

Modules:
Module 1: Introduction to Health and Social Care
Module 2: Communication and its Relevance
Module 3: Rights and Responsibilities as a Health and Social Care Worker
Module 4: Role as a Caregiver and Healthcare Professional
Module 5: Working in Health and Social Care; Promoting Equality, Diversity, and Rights
Module 6: Important Principles and Policies in Health and Social Care Work
Module 7: Understanding Legal, Professional Standards of Practice, and Ethical Aspects of Health Care – Part 1
Module 8: Understanding Legal, Professional Standards of Practice, and Ethical Aspects of Health Care – Part 2
Module 9: Safeguarding Vulnerable Individuals
Module 10: Health and Safety Responsibilities
Module 11: Risk Management in Health and Social Care
(See full curriculum)
Why Choose Us?
CPD-Accredited – Recognized for high-quality learning standards.
Lifetime Access – Study at your own pace, anytime.
Instant Test Results – Online assessments with immediate feedback.
No Hidden Fees – Enroll and complete the course without extra costs.
Flexible Learning – Access materials from any device, including mobile, tablet, or computer.
Certificate of Achievement
Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £14.99.
Who Is This Course For?
Individuals starting a career in health and social care.
Professionals looking to enhance their knowledge and skills.
Those specializing in social and rehabilitation services.
People transitioning into caregiving or healthcare.
Learners preparing for advanced roles in health and social care.
Career Path
After completing this course, you can pursue roles such as:
Caregiver
Healthcare Assistant
Rehabilitation Support Worker
Social Worker
Policy Advisor
Community Outreach Worker

Boost your career in healthcare & social care with this CPD-accredited Level 3 course. Gain essential skills & flexible learning. Enroll today!

Health and Social Care Fundamentals – Level 3

Overview
The Microsoft Office Training – MS Word, Excel, Access, and PowerPoint course equips learners with essential skills to boost efficiency and career prospects. This CPD-accredited training covers document creation, data management, presentations, and database handling, helping both beginners and professionals stay competitive in today’s workplace.

With Microsoft Office proficiency in high demand, this course enhances employability as 78% of office roles require these skills, and 85% of hiring managers value certifications. By completion, you’ll confidently create documents, analyze data, design presentations, and manage databases, making it ideal for students, job seekers, professionals, and entrepreneurs alike.

Learning Outcomes:
Upon completing this Microsoft Office Course, you will:
Develop proficiency in Excel, including calculations, worksheets, and data management.
Master Word for professional document formatting, graphic insertion, and publishing.
Gain expertise in PowerPoint, creating impactful presentations with tables, charts, and multimedia.
Learn Access database management, including data modification, queries, and reporting.
Stay updated with the latest features in Microsoft Office applications.
Apply practical skills in real-world business and professional scenarios.
Modules:
Module 01: Microsoft Excel 2019
Module 02: Microsoft Excel 2019 New Features
Module 03: Getting Started with Microsoft Excel
Module 04: Performing Calculations
Module 05: Modifying a Worksheet
Module 06: Formatting a Worksheet
Module 07: Printing Workbooks
Module 08: Managing Workbooks
Module 09: Microsoft Word 2019
Module 10: Microsoft Word 2019 New Features
Module 11: Getting Started with Word
Module 12: Formatting Text and Paragraphs
Module 13: Working More Efficiently
Module 14: Managing Lists
Module 15: Adding Tables
(See full curriculum)
Why Choose Us?
CPD-Accredited – Recognized for high-quality learning standards.
Lifetime Access – Study at your own pace, anytime.
Instant Test Results – Online assessments with immediate feedback.
No Hidden Fees – Enroll and complete the course without extra costs.
Flexible Learning – Access materials from any device, including mobile, tablet, or computer.
Certificate of Achievement
Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £14.99.
Who Is This Course For?
Students looking to improve academic productivity.
Job seekers aiming to stand out in competitive job markets.
Professionals enhancing workplace efficiency.
Entrepreneurs optimizing business operations.
Anyone wanting to develop practical tech skills for personal or professional use.
Career Path
After completing this course, you can pursue roles such as:
Office Administrator
Data Specialist
Business Manager
Visual Presentation Expert
Database Coordinator
Independent IT Consultant

Boost your career with this CPD-accredited Microsoft Office course. Master Word, Excel, PowerPoint, and Access to enhance productivity and efficiency.

Mastering Microsoft Office: Word, Excel, PowerPoint & Access

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A professional for direct customer support within all sectors and organisation types.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong style="color: rgb(16, 24, 64); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);">Customer Service Specialist</span></span></span></strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Course Duration / 15 Months Level 4</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Apprenticeship Standard</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The main purpose of a customer service specialist is to be a &lsquo;professional&rsquo; for direct customer support within all sectors and organisation types.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation&rsquo;s products and/or services, you share knowledge with your wider team and colleagues.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You gather and analyse data and customer information that influences change and improvements in service.Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.This could be in many types of environment including contact centres, retail, web chat, service industry or any customer service point.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style="color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(16, 24, 64);">Customer Service Specialist</span></span></span></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Knowledge</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the impact your service provision has on the wider organisation and the value it adds.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to analyse, use and present a range of information to provide customer insight</li><li fr-original-style="" style="box-sizing: border-box;">Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understand your business environment and culture and the position of customer service within it.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to find and use industry best practice to enhance own knowledge.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Skills</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.</li><li fr-original-style="" style="box-sizing: border-box;">Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.</li><li fr-original-style="" style="box-sizing: border-box;">Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.</li><li fr-original-style="" style="box-sizing: border-box;">Maintain a positive relationship even when you are unable to deliver the customer&rsquo;s expected outcome.</li><li fr-original-style="" style="box-sizing: border-box;">When managing referrals or escalations take into account historical interactions and challenges to determine next steps.</li><li fr-original-style="" style="box-sizing: border-box;">Make recommendations based on your findings to enable improvement.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behaviours</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Proactively keep your service, industry and best practice knowledge and skills up-to-date.</li><li fr-original-style="" style="box-sizing: border-box;">Consider personal goals related to service and take action towards achieving them.</li><li fr-original-style="" style="box-sizing: border-box;">Exercises proactivity and creativity when identifying solutions to customer and organisational issues.</li><li fr-original-style="" style="box-sizing: border-box;">Make realistic promises and deliver on them.</li><li fr-original-style="" style="box-sizing: border-box;">Work effectively and collaboratively with colleagues at all levels to achieve results.</li><li fr-original-style="" style="box-sizing: border-box;">Recognise colleagues as internal customers.</li><li fr-original-style="" style="box-sizing: border-box;">Ensure your personal presentation, in all forms of communication, reflects positively on your organisation&rsquo;sbrand.</li></ul>

A professional for direct customer support within all sectors and organisation types.


Customer Service Specialist

Course Duration / 15 Months Level 4
Apprenticeship Standard


Course Overview
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. 
You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues.
You gather and analyse data and customer information that influences change and improvements in service.Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.This could be in many types of environment including contact centres, retail, web chat, service industry or any customer service point.


Customer Service Specialist
Course Content


Knowledge
Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.
Understand the impact your service provision has on the wider organisation and the value it adds.
Understand how to analyse, use and present a range of information to provide customer insight
Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience.
Understand your business environment and culture and the position of customer service within it.
Understand how to find and use industry best practice to enhance own knowledge.


Skills
Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.
Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.
Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
When managing referrals or escalations take into account historical interactions and challenges to determine next steps.
Make recommendations based on your findings to enable improvement.


Behaviours
Proactively keep your service, industry and best practice knowledge and skills up-to-date.
Consider personal goals related to service and take action towards achieving them.
Exercises proactivity and creativity when identifying solutions to customer and organisational issues.
Make realistic promises and deliver on them.
Work effectively and collaboratively with colleagues at all levels to achieve results.
Recognise colleagues as internal customers.
Ensure your personal presentation, in all forms of communication, reflects positively on your organisation’sbrand.

Rachel Hood

A professional for direct customer support within all sectors and organisation types.

Customer Service Specialist Level 3

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Would you like support to get more bookings?</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Would you like my eyes on your writing or business for 40 minutes?</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Or do you just need a quick chat to make a plan to move things forward?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I have 40-minute brainstorm sessions available to you in July at a discounted rate of &pound;30.00 per session. This discount is available for July only.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Would you like one?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">First come first served! (If you can&#39;t find a time that works for you, please drop me an email at <a href="mailto:isobel@isobelkentproofreader.co.uk" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">isobel@isobelkentproofreader.co.uk</a>&nbsp;and let&#39;s find another slot!)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a href="https://drive.google.com/file/d/1MFP3b4MsqJjNTgHtWIvir8gag3lodw_W/view?usp=sharing" rel="noopener noreferrer" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Terms and conditions apply (please click to read)</a>.</p>

Would you like support to get more bookings?
Would you like my eyes on your writing or business for 40 minutes?
Or do you just need a quick chat to make a plan to move things forward?
I have 40-minute brainstorm sessions available to you in July at a discounted rate of £30.00 per session. This discount is available for July only.
Would you like one?
First come first served! (If you can't find a time that works for you, please drop me an email at isobel@isobelkentproofreader.co.uk and let's find another slot!)
Terms and conditions apply (please click to read).

Isobel Kent

Do you just need a quick chat to move things forward? Do you have some pressing questions and need feedback that relates directly to you and your book? Did you want to do Taking Your Book To School but are not quite ready yet? I have three half-hour brainstorm sessions available to you on Saturday 18th March at a discounted rate of £20.00 per session. Would you like one?

First come first served!

Brainstorm sessions

<div data-id="3304246" data-element_type="widget" data-widget_type="alert.default" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-id="3304246" data-element_type="widget" data-widget_type="alert.default" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><div data-id="3304246" data-element_type="widget" data-widget_type="alert.default" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><main id="isPasted" fr-original-style="" style="box-sizing: border-box;"><article fr-original-style="" style="box-sizing: border-box;"><div itemprop="text" fr-original-style="" style="box-sizing: border-box;"><div data-elementor-type="wp-page" data-elementor-id="907" data-elementor-post-type="page" fr-original-style="" style="box-sizing: border-box;"><section data-id="7b9dae6" data-element_type="section" fr-original-style="" style="box-sizing: border-box;"><div data-id="ee8776d" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="1241c3e" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><div data-id="1241c3e" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><div data-id="1241c3e" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><div data-id="1241c3e" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><div data-id="1241c3e" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><div data-id="1241c3e" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><div data-id="1241c3e" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><div data-id="1241c3e" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><div data-id="1241c3e" data-element_type="widget" data-widget_type="heading.default" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">Welcome to your Greek Grammar Course</h2></div><section data-id="56b5644" data-element_type="section" fr-original-style="" style="box-sizing: border-box;"><div data-id="edda320" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="e423bb7" data-element_type="widget" data-settings='{"drop_cap":"yes"}' data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Developing a solid foundation in Greek grammar will help you create your own sentences correctly and will also make it easier to improve your communication skills in both spoken and written Greek. So this course has been designed to help you steadily advance with the Greek language. Here, on the Greek Online School Learning Management System (LMS) you will find all the grammar phenomena that you need to know for the A2 Level (basic knowledge) in Greek, the language that influenced all European languages.</p></div></div><div data-id="b7d8b41" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="9b11df2" data-element_type="widget" data-widget_type="uael-video.default" fr-original-style="" style="box-sizing: border-box;"><div data-device="false" data-vsticky="no" data-hidedesktop="" data-hidetablet="" data-hidemobile="" data-vsticky-viewport="0" data-autoplay="0" fr-original-style="" style="box-sizing: border-box;"></div></div></div></section><section data-id="f5bf5ec" data-element_type="section" fr-original-style="" style="box-sizing: border-box;"><div data-id="93b222e" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"></div><div data-id="8e0d4bd" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="6500d83" data-element_type="widget" data-widget_type="button.default" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></div></section><div data-id="20dc016" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">Who is this course for?</h2></div><div data-id="cb03372" data-element_type="widget" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A2 Ellinomatheia Exams Candidates:</strong>&nbsp;Greek Grammar A2 is compulsory for all of our students who plan to sit for the A2 Level Ellinomatheia Exam.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A2 Students:</strong>&nbsp;All our students who have completed the A1 level are advised to sign up and take advantage of the immediate results Greek Grammar has to offer.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Greek learners of all levels:&nbsp;</strong>Interested in practising your grammar skills in a fun and interactive way? This is the course for you!</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Most LMS students already study Greek at the Greek Online School but you do not have to attend our live classes, you can sign up and use it on your own or with your teacher.</p></div><div data-id="cf69e15" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">How will you learn in this course?</h2></div><div data-id="14cf376" data-element_type="widget" data-settings='{"drop_cap":"yes"}' data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Greek Online School LMS is an asynchronous environment meaning that you can access it in your own time and pace. So what will you be able to do to take advantage of the full potential of this course? You will&hellip;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Watch videos with our teachers explaining Greek grammar in a simple way;</li><li fr-original-style="" style="box-sizing: border-box;">Combine grammar theory with lots of examples;</li><li fr-original-style="" style="box-sizing: border-box;">Play grammar-based and vocabulary games;</li><li fr-original-style="" style="box-sizing: border-box;">Complete sets of both self-paced and instructor-based exercises with visual, audio and video material;</li><li fr-original-style="" style="box-sizing: border-box;">Connect and communicate with more Greek learners and teachers;</li></ul></div><div data-id="55f4f32" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">Self-paced or Instructor-led?</h2></div><div data-id="cf2aecd" data-element_type="widget" data-settings='{"drop_cap":"yes"}' data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you need a teacher to guide you or do you prefer to study alone? You are given two options to complete the lessons included in the course. You can choose the self-paced or the instructor-led method.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Instructor-led:</strong>&nbsp;You need to follow the schedule as your instructor says with specific due dates. Lessons become available on specific days of the week including the instructor&rsquo;s guidance, supervision and feedback on assignments. Although it is advised, you do not need to complete one lesson to receive the next one. The course starts and finishes on specific dates.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Self-paced:</strong>&nbsp;Watch the videos, complete your assignments and prepare for your Ellinomatheia exams without due dates. All lessons will become available to you as soon as you sign up for the course. Although you are advised to follow the course lesson plan, you can watch any videos and complete any assignments included in the lessons.</li></ul></div></div></div></div></div></div></div></div></div></div></section></div></div></article></main><div data-elementor-type="footer" data-elementor-id="434" data-elementor-post-type="elementor_library" fr-original-style="" style="box-sizing: border-box;"><section data-id="926a7d3" data-element_type="section" data-settings='{"background_background":"classic","shape_divider_top":"waves"}' fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></section></div></div></div></div><section data-id="dbc7d6d" data-element_type="section" data-settings='{"background_background":"classic"}' fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></section>

Welcome to your Greek Grammar Course
Developing a solid foundation in Greek grammar will help you create your own sentences correctly and will also make it easier to improve your communication skills in both spoken and written Greek. So this course has been designed to help you steadily advance with the Greek language. Here, on the Greek Online School Learning Management System (LMS) you will find all the grammar phenomena that you need to know for the A2 Level (basic knowledge) in Greek, the language that influenced all European languages.
Who is this course for?
A2 Ellinomatheia Exams Candidates: Greek Grammar A2 is compulsory for all of our students who plan to sit for the A2 Level Ellinomatheia Exam.
A2 Students: All our students who have completed the A1 level are advised to sign up and take advantage of the immediate results Greek Grammar has to offer.
Greek learners of all levels: Interested in practising your grammar skills in a fun and interactive way? This is the course for you!
Most LMS students already study Greek at the Greek Online School but you do not have to attend our live classes, you can sign up and use it on your own or with your teacher.
How will you learn in this course?
The Greek Online School LMS is an asynchronous environment meaning that you can access it in your own time and pace. So what will you be able to do to take advantage of the full potential of this course? You will…
Watch videos with our teachers explaining Greek grammar in a simple way;
Combine grammar theory with lots of examples;
Play grammar-based and vocabulary games;
Complete sets of both self-paced and instructor-based exercises with visual, audio and video material;
Connect and communicate with more Greek learners and teachers;
Self-paced or Instructor-led?
Do you need a teacher to guide you or do you prefer to study alone? You are given two options to complete the lessons included in the course. You can choose the self-paced or the instructor-led method.
Instructor-led: You need to follow the schedule as your instructor says with specific due dates. Lessons become available on specific days of the week including the instructor’s guidance, supervision and feedback on assignments. Although it is advised, you do not need to complete one lesson to receive the next one. The course starts and finishes on specific dates.
Self-paced: Watch the videos, complete your assignments and prepare for your Ellinomatheia exams without due dates. All lessons will become available to you as soon as you sign up for the course. Although you are advised to follow the course lesson plan, you can watch any videos and complete any assignments included in the lessons.

The Greek Online School

Greek

Developing a solid foundation in Greek grammar will help you create your own sentences correctly and will also make it easier to improve your communication skills in both spoken and written Greek. So this course has been designed to help you steadily advance with the Greek language. Here, on the Greek Online School Learning Management System (LMS) you will find all the grammar phenomena that you need to know for the A2 Level (basic knowledge) in Greek, the language that influenced all European languages.

Modern Greek for Adults - Greek Grammar

Overview
The Advanced Diploma in Administration, Secretarial & PA – Level 5 is a professionally accredited course that equips learners with the knowledge and skills needed to excel in administrative, secretarial, and personal assistant roles. This programme covers key areas such as business communication, office organisation, diary management, meeting coordination, and customer service, ensuring learners are well-prepared for dynamic office environments.

Additionally, learners will gain expertise in Microsoft Office applications, essential for creating reports, managing schedules, and handling business correspondence. With self-paced learning, 24/7 access, and a recognised certification, this course provides a strong foundation for those pursuing careers in office management, executive assistance, and corporate administration.

Learning Outcomes:
Upon completing this Advanced Diploma in Administration, Secretarial & PA – Level 5 Course, you will:
Gain an in-depth understanding of administrative and PA roles.
Develop business writing, time management, and office administration skills.
Learn how to organise meetings, manage schedules, and handle travel arrangements efficiently.
Improve customer service and professional communication skills.
Master business etiquette, document handling, and telephone management.
Acquire proficiency in Microsoft Office tools, essential for modern office environments.
Modules:
Module 01 - Introduction to Personal Assistant & Admin Support Assistant
Module 02 - Introduction to Office Administration
Module 03 - Skills of an Effective Administrator
Module 04 - Introduction to Reception and Receptionist
Module 05 - Business Telephone Skills
Module 06 - Representing Your Boss and Company
Module 07 - Business Etiquette
Module 08 - Mail Services and Shipping
Module 09 - Travel Arrangements
Module 10 - Organising Meetings and Conferences
Module 11 - Diary Management and Note-taking
Module 12 - Time Management
Module 13 - Record Keeping and Filing Systems
Module 14 - Business Writing Skills
Module 15 - Organisational Skills
Module 16 - Communication Skills
Module 17 - Customer Service
Module 18 - Effective Planning and Scheduling
Module 19 - Invoicing/Petty Cash
(See full curriculum)
Why Choose Us?
CPD-Accredited – Recognized for high-quality learning standards.
Lifetime Access – Study at your own pace, anytime.
Instant Test Results – Online assessments with immediate feedback.
No Hidden Fees – Enroll and complete the course without extra costs.
Flexible Learning – Access materials from any device, including mobile, tablet, or computer.
Certificate of Achievement
Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £14.99.
Who Is This Course For?
Aspire to start a career as a personal assistant or office administrator.
Work in administration and want to develop advanced skills.
Seek career growth in office management or executive assistance.
Aim to enhance their business communication and customer service skills.
Want to improve organisational efficiency in a professional environment.
Career Path
After completing this course, you can pursue roles such as:
Executive Assistant
Administrative Coordinator
Front Office Representative
Senior Office Secretary
Operations Team Leader
Client Relations Manager
Conference and Event Planner

Gain essential healthcare skills with this CPD-accredited Care Certificate course. Master 15 key standards & boost your career in health & social care.

Advanced Diploma in Administration, Secretarial & PA – Level 5

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhanced Reflective Practice:&nbsp;</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Continuous Learning:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emotional Support:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Feedback and Validation:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical Guidance:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Networking and Collaboration:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional Accountability:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.</span></p>

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.
Friday peer supervision and practice:* 
Join Zoom Meeting
https://us02web.zoom.us/j/82126559112?pwd=lOsloH5uxTEfYswtgAW0sRzCXg2iv0.1
Meeting ID: 821 2655 9112
Passcode: 086596

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Professional Development

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

Bournemouth

Our Virtual (via Zoom) course provide the same high-quality tuition as our classroom-based sessions. Quarterly meetings will take place at the Academy



Dental Nursing Diploma with National Examining Board for Dental Nurses (NEBDN) is an internationally recognised qualification that will allow you to work as a Dental Nurse in hospitals, NHS and private dental practices.

Successful completion of Dental Nursing Diploma course will enable you to register as a Dental Care Professional with the General Dental Council (GDC) and practice as a qualified Dental Nurse.


Discover the exciting world of dental nursing and be a part of a growing field that offers endless opportunities for growth and development.
How will you learn?
In addition to our traditional class-based tuition, we also offer Virtual (via Zoom) Learning courses to cater to different learning preferences. Our Virtual Learning courses provide the same high-quality tuition as our classroom-based sessions. To participate, you will need a laptop, PC, smart phone or tablet with a built-in or external camera and microphone. From the comfort of your own home, you will have the opportunity to communicate with your tutor and classmates through video chat, using your phone or computer camera. This allows for seamless interaction, discussions, and collaborative learning.

Quarterly meetings at the Academy
To ensure a well-rounded learning experience, you will be required to attend face-to-face lessons at the Academy on a quarterly basis, which means every three months. These sessions serve several important purposes:

Practical Units: Some aspects of the course require hands-on practical training. The face-to-face lessons will cover these practical units, allowing you to gain valuable experience and apply the knowledge you have acquired during the virtual learning sessions.

Tests and Mock Exams: These assessments are important for evaluating your progress, identifying areas for improvement, and preparing you for the final exams. The Academy will provide a controlled and supervised environment to ensure the integrity and fairness of these assessments.
Attending quarterly face-to-face lessons provides a balanced approach to your learning journey. It combines the convenience and flexibility of virtual learning with the benefits of in-person interactions, practical training, and assessments. By participating in these sessions, you will have the opportunity to reinforce your knowledge, receive personalized feedback, and build a stronger connection with your tutor and classmates.
The Academy is dedicated to supporting your growth and success in dental nursing field, and the face-to-face lessons are an integral part of that commitment.



Being a Dental Nurse can be an exciting and fulfilling career that allows you to make a positive impact on people’s lives while enjoying a variety of work and opportunities to learn and grow. You’ll get to work with an amazing dental team and get to know patients, helping them to feel at ease and comfortable during their visit. You’ll be the one behind the scene making sure everything runs smoothly, and you’ll be the one that patients will turn to for assistance. You’ll also get to be a part of the latest advancements in dental technology and treatment. And on top of all that, you get to have a flexible schedule and a good earning potential, with the potential to advance in your career. All in all, being a dental nurse is one of the most exciting and fulfilling career that you can have, and you’ll get to leave work every day knowing you’ve made a real difference in the lives of others.


The course is delivered by Team of Dental Professionals who are examiners, dentists and experienced Dental tutors with years of experience in teaching Dentistry.
Dental Nurses are involved in a wide range of procedures, from routine check-ups to complex surgeries, which can make the job interesting and varied.

Patient-centered care: Dental Nurses have a direct impact on the patient’s experience and can make a positive difference in people’s lives by providing them with quality care.

Professional development: Dental Nurses have the opportunity to continue their education and expand their skills, leading to advancement and new opportunities in the field.
No previous experience required – we will teach you from A to Z.
Do you need a job?
Yes, you will have 3 months’ time from the start of your course to find a placement.
The Academy provides a list of Private and NHS Dental Surgeries, who are regularly contacting us when looking for more Trainee Dental Nurses, so you can contact them directly as a registered student at the Academy. This is a paid job, unless you would like to work voluntary for personal reasons. We also provide a reference letter to the employee in case you need it.
The course is ideal for you if:
You are looking for a qualification that leads to employment
You intend to participate within dentistry and make a positive contribution to the dental health
You wish to learn how to maintain high standards of hygiene, cleanliness, health & safety
You enjoy interacting with multidisciplinary team and different people


The curriculum is based on the GDC (General Dental Council) registration requirements for dental nurses. It sets out the knowledge, skills and behavioural requirements that should be developed and demonstrated. These are set out in terms of professional competencies, with the assessment method clearly outlined (e.g. how the skills and knowledge will be assessed in the final examinations – via written questions such as multiple choice (MCQ) or extended matching questions (EMQ) or via Objective Structured Clinical Examinations – OSCEs). We are proud to announce that our Dental Nursing students has the highest examination pass rate in OSCE examinations!
Free services– workshops, mock exams, eRoE marking and internal moderation.


Earn while you learn could be another benefit for doing this course. We provide a list of Private Surgeries who have been working with us for the last 14 years and looking to recruit more Trainee Dental Nurses.
Working together – At our Dental Department, we prioritise working together with our learners every step of the way. We firmly believe in providing unwavering support, equipping you with the necessary tools, skills, and assistance to ensure your success. We take immense pride in the achievements of our students, with a long list of graduates boasting remarkable success stories. Our commitment to your success serves as the foundation for our own accomplishments
What Can You Expect to Earn as a Dental Nurse? Compared to other caring professions, Dental Nursing is well paid and offers plenty of opportunity for continued training and development. This is great for those looking on a the long-term plan for their career and those who wish to work their way up the ladder through continued learning, experience & hard work. Trainee Dental Nurse salary for standard working week will be around £23,000 per annum. Average wage for a qualified Dental Nurses between £40,417 to £42,350 p.a.
When are the exams?
There are two exams:
1. Multiple choice theory exam. November and March.
2. Practical exam. January and June. 
Record of Experience (eROE)
To be eligible to sit your first exam, you have to complete your electronic Record of Experience (eROE). The eROE has to be submitted to your tutor by 31st Jan for March exam, and 31st August for November exam. 
London Waterloo Academy supports Mouth Cancer Research Foundation and encouraging learners to raise the awareness and participate in annual 10k walk.



Study mode – virtual (via Zoom) live stream lessons combined with a quarterly meetings Saturday/Sunday at the Academy
Duration – 1 year (part time)
Virtual (via Zoom) classes – once a week
Quarterly meetings at the Academy – date are discussed with the group in advance
Next Intake/start dates (please choose one for your course to start):
21 September 2024, Saturday classes from 9am to 11am
Registration fee – £300 (includes: administration, workshops, mock exams, RoE marking, internal moderation of RoE)
Tuition Fees – £1,400 (we offer payment plan, and accept instalments)
Exam fee – £510 will be charged at the point of candidate registration with NEBDN
One day introduction course – for those who are considering/not sure whether to step up into the Dental Industry £50.00
Call us +44 (0) 7484 014980 or email to info@waterlooacademy.co.uk or Facebook – London Waterloo Academy
Office location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk))

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

Manchester

Course Information
Join our comprehensive three-day programme designed as an invaluable external training opportunity for auditors, audit programme managers, and individuals subject to audits. This course is tailored to foster a deep understanding and cultivate essential skills for auditing the validation of computer systems intended for GxP environments (GLP, GCP, GMP, GDP, GPvP).
Commencing with an overview of regulatory prerequisites and the system life cycle, the course swiftly transitions to focus on the pragmatic aspects of auditing computer system validation.
Experience a blend of presentations, interactive discussions, and immersive practical workshops throughout the duration of the course.
Delegates will benefit from practical examples of how to understand the framework of applicable regulations and guidance.
Apply risk management techniques to audit planning
Plan and conduct computerised system audits
Assess system validation documentation to verify compliance
Evaluate data integrity and security issues
Prepare for regulatory inspection.
The course is structured to encourage delegates to:
Discuss and develop ideas
Solve specific problems
Understand the vulnerabilities of computerised systems
Learn how to create a compliance checklist
Link system development with good business practice.
Is this course for you?
Auditors
Audit programme managers
Individuals subject to audits.





Tutors
Tutors will be comprised of (click the photos for biographies):

Nichola Stevens
Director and Principal Consultant, Nuncius Compliance Solutions Ltd

Barry McManus
Consultancy Partner, Empowerment Quality Engineering Ltd





Programme
Please note timings may be subject to alteration.


Day 1
09:00
Welcome and Introductions
09:45
Why We Validate and Regulatory Trends
10:30
Break
10:45
Audit Overview, High Level Process and Scheduling
11:30
System Lifecycle
12:30
Lunch
13:15
Exercise 1 - Audit Scheduling
14:45
Exercise 1 - Feedback
15:15
Break
15:30
Validation Deliverables
16:30
Risk Assessments
17:30
Close of Day 1


Day 2
09:00
Supplier Assessment
10:30
Break
10:45
Exercise 2 - Planning a Supplier Audit
12:00
Exercise 2 - Feedback
12:30
Lunch
13:15
Exercise 3 - Auditing a Computerised System Validation Package
15:30
Break
15:45
Exercise 3 - Feedback
16:30
Change Control
17:15
Close of Day


Day 3
09:00
Infrastructure Qualification
09:45
Maintaining a Validated State - Operational Processes
11:00
Break
11:15
Exercise 4 - Auditing Systems in Operational Use
12:45
Lunch
13:30
Exercise 4 - Feedback
14:15
Exercise 5 - Auditing Trail Review
15:30
Break
15:45
Exercise 5 - Feedback
16:15
Course Objectives Summary and Any Additional Questions
16:45
Close of Course



Extra Information


Face-to-face course
Course Material
Course material will be available in PDF format for delegates attending this course. The advantages of this include:
Ability for delegates to keep material on a mobile device
Ability to review material at any time pre and post course
Environmental benefits – less paper being used per course.
The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions.


Remote course
Course Material
This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event.
Please note this course will run in UK timezone.
The advantages of this include:
Ability for delegates to keep material on a mobile device
Ability to review material at any time pre and post course
Environmental benefits – less paper being used per course Access to an online course group to enhance networking.
You will need a stable internet connection, a microphone and a webcam.
CPD Points
19 Points
Development Level
Develop

Research Quality Association

Auditing Computerised Systems

RQA Member

Non Member

<h3 style="color: rgb(104, 104, 104); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(104, 104, 104);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The 28 Day Programme To Ignite&nbsp;High Performance Leadership for High Achieving Teams</strong></span></h3><div width="100%" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Become The Inspiring Leader That Your Team Wants And Needs:</strong></span></div></div><div width="100%" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Over the years I have worked with thousands of leaders and one of the most consistent challenges they face is how to provide great, performance enhancing feedback in a way that feels both congruent with who they are and is well received by their teams.</span><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Yet, each of these leaders are different and their concerns around giving great feedback are also different. For some it is the emotional challenge. For others it is a routine and time issue. Others its the skill of being critical and yet motivational. Others yet struggle with praise and how to inspire, as they personally done&#39;t enjoy being "in the limelight".<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Feedback Mastery has been designed to help you whatever your needs. You will embark on a personal growth journey to develop the skills and confidence in the areas that really are meaningful to you.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Whatever your personal skill gap you will provide the right support, learning and practical tips that will help you to truly master Feedback.</span></div><div style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(255, 255, 255); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Unlock Unprecedented Growth:</strong> Elevate your leadership impact and propel your team towards growth. Our feedback mastery program is the key to cultivating a culture of continuous improvement, driving unparalleled professional and personal development.</span><br fr-original-style="" style="box-sizing: border-box;">&nbsp;</div><div style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Boost Team Morale to New Heights:</strong> Ignite a positive revolution in your team! Our powerful feedback strategies not only recognize achievements but elevate morale by fostering a culture of appreciation and motivation. Your team will thrive in an atmosphere of recognition and satisfaction.</span><br fr-original-style="" style="box-sizing: border-box;">&nbsp;</div><div style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Supercharge Productivity:</strong> Imagine a workplace where every feedback loop powers up productivity. Our program provides the tools to clarify expectations, pinpoint improvement areas, and applaud strengths. The result? Enhanced performance, increased efficiency, and an unstoppable, high-performing team.</span><br fr-original-style="" style="box-sizing: border-box;">&nbsp;</div><div style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Harmonize Team Dynamics for Success:</strong> Become the maestro of your team&#39;s success. Our feedback mastery isn&#39;t just about individual growth&mdash;it&#39;s about optimizing team dynamics. Resolve conflicts, foster collaboration, and watch as your team transforms into a harmonious, unstoppable force.</span><br fr-original-style="" style="box-sizing: border-box;">&nbsp;</div><div style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attract and Retain Top Talent:</strong> Your leadership reputation matters. Be the leader known for empowering growth. Our feedback mastery not only retains your existing talent but also becomes a magnetic force, attracting top-tier professionals who crave an environment committed to their continuous development. Elevate your leadership, attract the best.</span></div></div>

The 28 Day Programme To Ignite High Performance Leadership for High Achieving Teams
Become The Inspiring Leader That Your Team Wants And Needs:
Over the years I have worked with thousands of leaders and one of the most consistent challenges they face is how to provide great, performance enhancing feedback in a way that feels both congruent with who they are and is well received by their teams.

Yet, each of these leaders are different and their concerns around giving great feedback are also different. For some it is the emotional challenge. For others it is a routine and time issue. Others its the skill of being critical and yet motivational. Others yet struggle with praise and how to inspire, as they personally done't enjoy being "in the limelight".

Feedback Mastery has been designed to help you whatever your needs. You will embark on a personal growth journey to develop the skills and confidence in the areas that really are meaningful to you.

Whatever your personal skill gap you will provide the right support, learning and practical tips that will help you to truly master Feedback.
Unlock Unprecedented Growth: Elevate your leadership impact and propel your team towards growth. Our feedback mastery program is the key to cultivating a culture of continuous improvement, driving unparalleled professional and personal development.
 Boost Team Morale to New Heights: Ignite a positive revolution in your team! Our powerful feedback strategies not only recognize achievements but elevate morale by fostering a culture of appreciation and motivation. Your team will thrive in an atmosphere of recognition and satisfaction.
 Supercharge Productivity: Imagine a workplace where every feedback loop powers up productivity. Our program provides the tools to clarify expectations, pinpoint improvement areas, and applaud strengths. The result? Enhanced performance, increased efficiency, and an unstoppable, high-performing team.
 Harmonize Team Dynamics for Success: Become the maestro of your team's success. Our feedback mastery isn't just about individual growth—it's about optimizing team dynamics. Resolve conflicts, foster collaboration, and watch as your team transforms into a harmonious, unstoppable force.
 Attract and Retain Top Talent: Your leadership reputation matters. Be the leader known for empowering growth. Our feedback mastery not only retains your existing talent but also becomes a magnetic force, attracting top-tier professionals who crave an environment committed to their continuous development. Elevate your leadership, attract the best.

Mindset Leadership

Performance Management

Feedback

Motivation

Coaching Skills

Conflict Management

Feedback Mastery Unleashed: 28 day online mini-programme to ignite high performance leadership for high achieving teams

Feedback Mastery Unleashed

Small Cohort Price

Large Cohort Price

Enterprise Price

Birmingham

<p><strong>Who is this workshop for? </strong></p>
<p>Newly qualified teachers, tutors, teaching assistants, learning support assistants and all those responsible for delivering learning.</p>
<p>&nbsp;</p>
<p><strong>Background </strong></p>
<p>In this climate, after all the lockdowns, we risk moving too quickly to catch up and cover curriculum content while forgetting to ensure that pupils are in fact learning and making progress. Research evidence from the Education Endowment Foundation shows that the provision of high quality feedback can lead to an average of eight additional months&rsquo; progress over the course of a year!</p>
<p>&nbsp;</p>
<p><strong>What will be covered? </strong></p>
<ul>
<li>Progress: definition, how we measure it</li>
<li>Has learning taken place?</li>
<li>Feedback: purposeful and effective</li>
<li>Feedback: impact on progress</li>
<li>Dedicated Improvement &amp; Reflection Time</li>
</ul>

Who is this workshop for? 
Newly qualified teachers, tutors, teaching assistants, learning support assistants and all those responsible for delivering learning.
 
Background 
In this climate, after all the lockdowns, we risk moving too quickly to catch up and cover curriculum content while forgetting to ensure that pupils are in fact learning and making progress. Research evidence from the Education Endowment Foundation shows that the provision of high quality feedback can lead to an average of eight additional months’ progress over the course of a year!
 
What will be covered? 
Progress: definition, how we measure it
Has learning taken place?
Feedback: purposeful and effective
Feedback: impact on progress
Dedicated Improvement & Reflection Time

Marell Consulting Limited

How purposeful, high quality feedback can be used effectively to drive progress.

Feedback & Progress

Fee for up to 20 people

Empowering You to Take Control of Your Sales Process, Not Be Subject to Theirs.
HERE’S THEIRS  
THEM: “That’s very interesting, Dexter. Please send me a proposal outlining your ideas, how you will implement them, and how much this will cost.”

You promptly prepare the proposal, and then one of the following occurs:

THEM: “That’s excellent! I’ll show it to the decision-maker.”  

YOU: (Oh, I thought you were the decision-maker.)
 
THEM: “I'm sorry, but based on your proposal, we have decided to continue with our existing supplier.”

THEM: “Thank you for the excellent proposal. We showed it to one of your competitors and have chosen to go with them.”

They then ghost you and disappear without a trace.

If this has happened to you, it's time to take charge of your sales process. You need a framework that empowers you rather than binds you to their approach.

The 9 Steps to Sales Potential is a tried-and-tested process that keeps you in control of the sales conversation, ensures you achieve clear and specific outcomes, and wins you the business you desire.

Join me for a one-hour interactive session, followed two weeks later by a one-hour feedback session. 

Here, you can share your experiences using the process in an open forum and gain further insights. 




Dexter Moscow

Negotiation Skills

Professional Selling Skills (PSS)

B2B Sales

Sales

Sales Management

THE 9 STEPS TO SALES P.O.T.E.N.T.I.A.L - INTERACTIVE WORKSHOP
It's time to take charge of your sales process. 
You need a framework that empowers you rather than binds you to their approach.
THEIRS - Send me a propsal with you best ideas, processes and price and then I'll disappear.
The 9 Steps is a tried and tested process that keeps you in control of the sales conversation and ensures you achieve clear and specific outcomes.
I am running a one-hour interactive session, which will be followed 2 weeks later with a one-hour feedback session. 
Here, you can share your experiences using the process in an open forum and gain further insights. 


9 STEPS TO SALES P.O.T.E.N.T.I.A.L - INTERACTIVE WORKSHOP

Nottingham

London

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">This masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook including:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">A deep dive into the six steps of the DEI framework&nbsp;<ol style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">DEI Strategy</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Leadership commitment</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Recruitment and hiring of diverse talent</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">inclusive performance management</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">equitable and inclusive organisational culture</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">marketplace and community impact</li></ol></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Measuring DEI using a scorecard</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">ISO audit - how to prepare for and conduct it</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">The success factors of inclusive culture change&nbsp;</li><li id="isPasted" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Project management techniques and best practice</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">A change communications toolkit</li></ul><p id="isPasted" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: var(--text);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; color: rgb(254, 114, 53); box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(254, 114, 53);">Who is this learning for?</span></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Diversity and inclusion leads and practitioners</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">HR professionals tasked with diversity and inclusion within their remit</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Managers and leaders looking to develop an inclusive culture</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(254, 114, 53); font-size: 18px; box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53); font-size: 18px;">What type of learning is this?</span></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Small group learning allows lots of time to focus on the &#39;doing&#39; as well as on learning</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Global cohorts so there is a greater opportunity to learn in a cross-cultural context</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Action learning so you can ask questions, engage with others and get feedback in the moment</li><li id="isPasted" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Facilitated as an in-person event but also available as a virtual offer</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(254, 114, 53); font-size: 18px; box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53); font-size: 18px;">What will this do for you?</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">You won&rsquo;t have to continue to rely on hope and luck as a strategy to achieve success. We will work on all the aspects that are introduced in The DEI Playbook to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Give you the tools to help you make the most effective decisions</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Show how you can implement changes that are long-lasting</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Provide practical guidance and support x1 individual support and implementation session (more sessions can be added for a bonus fee after the main event)</li></ul><p id="isPasted" style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">This solution&nbsp;</span><span data-key="202" style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">is developed by licensed and accredited practitioners with practical business experience.</span></p><span style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">

</span><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span data-key="204" style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">On completion, a certificate of attendance will be issued to all participants towards CPD (Continuous Professional Development).</span></p>

This masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook including:
A deep dive into the six steps of the DEI framework 
DEI Strategy
Leadership commitment
Recruitment and hiring of diverse talent
Inclusive performance management
Equitable and inclusive organisational culture
Marketplace and community impact
Measuring DEI using a scorecard
ISO audit - how to prepare for and conduct it
The success factors of inclusive culture change
A change communications toolkit
Project management techniques and best practice
Who is this learning for?
Diversity and inclusion leads and practitioners
HR professionals tasked with diversity and inclusion within their remit
Managers and leaders looking to develop an inclusive culture
What type of learning is this?
Small group learning allows lots of time to focus on the 'doing' as well as on learning
Global cohorts so there is a greater opportunity to learn in a cross-cultural context
Action learning so you can ask questions, engage with others and get feedback in the moment
Facilitated as an in-person event but also available as a virtual offer
What will this do for you?
You won’t have to continue to rely on hope and luck as a strategy to achieve success. We will work on all the aspects that are introduced in The DEI Playbook to:
Give you the tools to help you make the most effective decisions
Show how you can implement long-lasting changes
Provide practical guidance and support x1 individual support and implementation session (more sessions can be added for a bonus fee after the main event)
This solution is developed by licensed and accredited practitioners with practical business experience.
On completion, a certificate of attendance will be issued to all participants towards CPD (Continuous Professional Development).

Starling

Equity & Diversity

Leadership

Leadership Development

Organizational Development

Diversity & Inclusion

Continuous Professional Development (CPD)

This one day masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook and is aimed at anyone tasked with launching and implementing diversity and inclusion within their organisation. 

DEI Masterclass - Bringing The DEI Playbook To Life!

DEI Masterclass ticket

<h1 style="color: rgb(228, 129, 37); text-align: center; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(228, 129, 37); text-align: center;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Teaching Demo Practice and Resume Feedback</strong></span></h1><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(52, 52, 52); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(52, 52, 52);">If you are searching for a teaching job or preparing for a job interview and want to get personalized feedback on your resume, teaching demo, lesson plans and teaching materials, this session is just for you. In this session, a certified TESOL trainer will watch your live or recorded teaching demo and will help you enhance your performance (teaching skills and body language) to nail any interview. They will also give you detailed feedback on your traditional, infographic or video resume, cover letter and teaching materials.</span></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why TEFL Wonderland:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style="color: var( --e-global-color-c9114aa );">Worldwide&nbsp;</span>Accreditation</li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Gamified Adventures</span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Animated Videos</span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Interactive Practice</span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Personalized Tutor Support</span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Learner Community</span></span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Audios for all written text</span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">Video Scripts</span></li><li style="color: rgb(52, 52, 52); box-sizing: border-box;" fr-original-style="color: rgb(52, 52, 52);"><span style="color: var( --e-global-color-c9114aa ); box-sizing: border-box;" fr-original-style=" color: var( --e-global-color-c9114aa );">100% Online</span></li></ul>

Teaching Demo Practice and Resume Feedback
If you are searching for a teaching job or preparing for a job interview and want to get personalized feedback on your resume, teaching demo, lesson plans and teaching materials, this session is just for you. In this session, a certified TESOL trainer will watch your live or recorded teaching demo and will help you enhance your performance (teaching skills and body language) to nail any interview. They will also give you detailed feedback on your traditional, infographic or video resume, cover letter and teaching materials.
Why TEFL Wonderland:
Worldwide Accreditation
Gamified Adventures
Animated Videos
Interactive Practice
Personalized Tutor Support
Learner Community
Audios for all written text
Video Scripts
100% Online

TEFL Wonderland - Brilliant Minds

TESOL

English Language Teaching

Teaching Demo Practice and Resume Feedback

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Giving feedback is so important in the learning process. It can help to improve confidence, skills &amp; motivation. This short course will improve how you give feedback to help your students to learn, progress and succeed in their learning goals.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(33, 35, 38); box-sizing: border-box;" fr-original-style="color: rgb(33, 35, 38);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><header style="color: rgb(33, 35, 38); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 38);"><header style="color: rgb(33, 35, 38); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 38);"><h2 style="color: rgb(33, 35, 38); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 38);">Course content</h2><p style="color: rgb(33, 35, 38); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 38);">Do you find giving developmental feedback difficult? Do your learners struggle to make improvements to their work? Maybe you are new to training and assessment and want to inspire your students to be the best they can be?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will develop your confidence to provide structured feedback to help develop learners skills and knowledge, to achieve their goals. You will learn tips, discover tools and techniques, based on research, to put into practice with your learners. This course will enable you to:</p></header><article style="color: rgb(33, 35, 38); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 38);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Identify the purpose and benefits of good developmental feedback</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Provide developmental written and verbal feedback</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Use a tried and tested technique for giving learners feedback</p></li></ul></article></header><h2 style="color: rgb(33, 35, 38); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 38);"><br fr-original-style="" style="box-sizing: border-box;"></h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><header style="color: rgb(33, 35, 38); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 38);"><header style="color: rgb(33, 35, 38); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 38);"><h2 style="color: rgb(33, 35, 38); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 38);">Benefits to you...</h2></header><article style="color: rgb(33, 35, 38); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 38);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><i style="color: rgb(0, 121, 127); box-sizing: border-box;" fr-original-style=" color: rgb(0, 121, 127);"></i><h3 fr-original-style="" style="box-sizing: border-box;">Improve confidence</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Through gaining new skills, or reinforcing knowledge, you will feel more confident in how you give feedback to your learners</p></li><li fr-original-style="" style="box-sizing: border-box;"><i style="color: rgb(0, 121, 127); box-sizing: border-box;" fr-original-style=" color: rgb(0, 121, 127);"></i><h3 fr-original-style="" style="box-sizing: border-box;">Receive Support</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Attend a group workshop to reflect, learn from others and ask questions about giving feedback</p></li><li fr-original-style="" style="box-sizing: border-box;"><i style="color: rgb(0, 121, 127); box-sizing: border-box;" fr-original-style=" color: rgb(0, 121, 127);"></i><h3 fr-original-style="" style="box-sizing: border-box;">Complete at your own pace</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Complete the modules at a time and pace to suit you</p></li></ul></article></header>

Giving feedback is so important in the learning process. It can help to improve confidence, skills & motivation. This short course will improve how you give feedback to help your students to learn, progress and succeed in their learning goals.





Course content
Do you find giving developmental feedback difficult? Do your learners struggle to make improvements to their work? Maybe you are new to training and assessment and want to inspire your students to be the best they can be?
This course will develop your confidence to provide structured feedback to help develop learners skills and knowledge, to achieve their goals. You will learn tips, discover tools and techniques, based on research, to put into practice with your learners. This course will enable you to:
Identify the purpose and benefits of good developmental feedback
Provide developmental written and verbal feedback
Use a tried and tested technique for giving learners feedback





Benefits to you...
Improve confidenceThrough gaining new skills, or reinforcing knowledge, you will feel more confident in how you give feedback to your learners
Receive SupportAttend a group workshop to reflect, learn from others and ask questions about giving feedback
Complete at your own paceComplete the modules at a time and pace to suit you

Panda Education and Training Ltd

Assessor Training

Giving feedback is so important in the learning process. It can help to improve confidence, skills & motivation. This short course will improve how you give feedback to help your students to learn, progress and succeed in their learning goals.

Assessor Toolkit: How to give feedback for development

<p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communication is the essence of Leadership.</strong> This programme is the premiere of our leadership courses focusing on creating a culture of positive interaction, clear and respectful exchanges, all the while keeping high-performance productivity, ownership, and innovation in the forefront.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Before the start of the learning session, delegates complete<b fr-original-style="" style="box-sizing: border-box;">&nbsp;the&nbsp;</b>TruTalent&trade; Learning &amp; Productivity (TTL &amp; P), a 20-minute online survey of an individual&rsquo;s productivity preferences and learning styles.&nbsp;</strong>The assessment identifies the individual&rsquo;s work and learning preferences for 4 styles and 12 environmental and mindset preferences. These elements affect, positively or negatively, how each individual achieves and performs in work-based learning environments. They also affect the way in which individuals concentrate, make decisions, solve problems, process information, approach and complete tasks, retain new and complex information, develop new skills, and interact with others.</p><h5 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">DELEGATES WILL BE ABLE TO:</strong></h5><ul style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Use the TruTalent&trade; Learning &amp; Productivity assessment&nbsp;to increase productivity and</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;maximise performance;</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Set meaningful professional goals and celebrate success for incremental progress toward achievement;</strong></li></ul><ul style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Inspire innovation with teams to increase ownership and accountability;</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower employees and increase engagement with effective, positive</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;feedback;</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on positivity, setting an example for others that we are an organisation of &ldquo;yes&rdquo; and solutions; and</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improve spoken and written communications, creating an authoritative image of expertise.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leadership &amp; Management Development</strong> is a 4-hour interactive virtual class.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">After a two-day seminar, our attendees remained in their seats wanting more from Dr Atkins. His direct, yet challenging approach to presenting topics seemed to mesmerize the participants. Many very lively discussions were part of our workshop&rsquo;s context. Personally, I am very interested in re-booking this type of experience every year for new leaders to undergo!</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Michael J. Whitlock, Director of Fay Corey Union &amp; Conferences |&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">SUNY Cortland</span>

Communication is the essence of leadership. This programme is the flagship of our leadership courses, focusing on creating a culture of positive interaction and clear, respectful exchanges whilst maintaining high-performance productivity, ownership, and innovation.

Prior to the learning session, delegates complete the TruTalent™ Learning & Productivity (TTL & P), a 20-minute online survey assessing individual productivity preferences and learning styles. This assessment identifies work and learning preferences across 4 styles and 12 environmental and mindset preferences. These elements significantly influence how individuals achieve and perform in work-based learning environments. They also affect how people concentrate, make decisions, solve problems, process information, approach and complete tasks, retain new and complex information, develop new skills, and interact with others.

Throughout the course, delegates will learn how to:
Utilise the TruTalent™ Learning & Productivity assessment to increase productivity and maximise performance 
Set meaningful professional goals and celebrate success for incremental progress towards achievement 
Inspire innovation within teams to increase ownership and accountability 
Empower employees and increase engagement through effective, positive feedback 
Focus on positivity, setting an example for others that the organisation embraces a "yes" and solutions-oriented approach 
Improve spoken and written communications, creating an authoritative image of expertise 

This Leadership Skills course is a 4-hour interactive virtual class. 

Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office, enabling leaders to enhance their skills and drive organisational success.

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