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This course leads to the Mediterm Advanced Certificate in Medical Terminology (Level 3), the highest qualification in Medical Terminology, and can be studied flexibly over 20 weeks

Brush calligraphy for beginners. Drop-in session for you to come and pick up an activity pack and fill in at your leisure.

Duration 3 Days 18 CPD hours This course is intended for Mid- and upper-level managers looking to hone their senior management skills will benefit from this course. Overview Use wisdom and understanding to lead others Deliver constructive critiques to your staff More effectively coach and mentor your staff Develop new managers Better motivate your staff Navigate organizational politics To maximize performance and foster a healthy environment, senior managers must also motivate others, nurturing and utilizing the distinctive skills of each team member. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. 1. Leading Others Comparing Vertical and Lateral Hierarchies- Leading in Different Structures of Command and Control Leveraging Your Organization\'s Structure Knowing Your Employees - Developing Empathy Beginning with the End in Mind and Back-Casting to the Desired Future State Setting S.M.A.R.T. Goals Earning Your Team\'s Trust with Honesty, Reliability, Availability, and Openness 2. Strategies for Course Correction Lighting a Fire- Motivating, Guiding, and Inspiring Resolving Conflict- Forcing, Accommodating, Avoiding, Compromising, and Collaborating Changing the Script- Trusting Your Team, Empowering Delegation, Celebrating Success, and Building & Reinforcing Your Team Defining Team Roles and Creating a Balanced Team 3. Effective Coaching and Mentoring Providing Clear and Timely Feedback Creating a Supportive Environment Building a Mentorship Plan - Mentoring for Success 4. Training New Managers Preparing, Developing, and Supporting New Managers Defining and Building Competencies Documenting Best Practices while Rewarding and Emulating Effective Managers Encouraging a Peer Network 5. Motivation Understanding the 8 Level Hierarchy of Needs Managing Across Generations Applying the CARE Model 6. Organizational Politics Being Politically Savvy, Ethical, and Effective Building Political Intelligence Understanding the Landscape 7. The Big Picture Thinking Through the Elements of Management

Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.

Four half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.

Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.

This Level 4 course encourages individuals in digital and technical roles to enhance their skills by exploring different techniques, formats, and tools to communicate and understand the impact of their communication choices.

Duration 2 Days 12 CPD hours Overview Effectively manage team dynamics in remote and virtual teams Leverage communication technologies to the benefit of your remote and virtual teams Identify the specific skills required for managing remote and virtual teams Evaluate the impact of culture and language on your team?s performance The business model of managing remote and hybrid teams is constantly evolving. Managing remote teams?a rarity just a few years ago?is now a common occurrence. Working virtually offers unique advantages and challenges. But how do you best leverage these benefits while overcoming impediments? This workshop will teach you to adjust your management style to successfully improve communication, foster connections, increase productivity, and develop remote and virtual teams. Focused on practical skills, this workshop includes activities to apply these techniques and drive results. Defining the Characteristics of the Remote and Hybrid Workforce Understanding the remote vs. hybrid workplace Managing relationships, communication, and tasks Meeting your needs and your team?s needs Management Requirements for Remote Leadership Moving from reactive to proactive Understanding team member?s unique situations Keeping everyone informed Innovating with virtual teams Managing work outputs Overseeing separated team members Defining and building relationships with stakeholders Building and Strengthening Team Dynamics Creating team identity Forming remote and virtual teams Managing the storming process Getting to norming and performing Creating and governing with ground rules Tracking team performance Setting expectations and providing feedback Making Technology Work for You Communicating with and coordinating your team Avoiding the technology trap Developing effective communication across various mediums Choosing the right technology platform The Impact of Culture and Separation Recognizing cultural characteristics and differences Building cultural knowledge Managing across time zones Respecting non-working time

Duration 3 Days 18 CPD hours This course is intended for This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL© 4 Foundation certification and who want to prepare for ITIL© 4 Foundation exam. Overview By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4. ITIL© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. This course will earn you 21 PDUs. This class includes an exam voucher. 1 - ITIL 4 OVERVIEW Introduction to ITIL Key Concepts of ITIL 2 - The ITIL Framework The Four Dimensions of Service Management The ITIL Service Value System 3 - The ITIL Guiding Principles Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimize and Automate 4 - THE ITIL SERVICE VALUE SYSTEM (SVS) Governance The Service Value Chain Continual Improvement 5 - Key ITIL Practices Continual Improvement Service Level Management Change Control Incident Management Service Request Management Service Desk Problem Management 6 - Other ITIL Practices General Management Practices Service Management Practices Technical Management Practices

Who is this course for? Newly qualified teachers, teaching assistants, learning support assistants   What will be covered? learning and progress working memory & long-term memory how we learn strategies for making sure pupils learn using assessment effectively feedback and progress using prompt, structure interventions