2659 Exercises courses in Belfast delivered Online

Duration 5 Days 30 CPD hours This course is intended for This introductory-level Python course is geared for experienced users who want to use Python in web development projects, or system administrators and web site administrators who want to use Python to support their server installations, as well as anyone else who wants to automate or simplify common tasks with the use of Python scripts. Basic familiarity with any programming or scripting language would be helpful, along with a working, user-level knowledge of Unix/Linux, Mac, or Windows. Overview This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Throughout the hands-on course students, will learn to write essential Python scripts using the most current and efficient skills and techniques. Working in a hands-on learning environment, guided by our expert team, attendees will learn to: Create working Python scripts following best practices Use python data types appropriately Read and write files with both text and binary data Search and replace text with regular expressions Get familiar with the standard library and its work-saving modules Use lesser known but powerful Python data types Create 'real-world', professional Python applications Work with dates, times, and calendars Know when to use collections such as lists, dictionaries, and sets Understand Pythonic features such as comprehensions and iterators Write robust code using exception handling Mastering Python Programming is an introductory and beyond-level practical, hands-on Python training course that leads the student from the basics of writing and running Python scripts to more advanced features such as file operations, regular expressions, working with binary data, and using the extensive functionality of Python modules. Extra emphasis is placed on features unique to Python, such as tuples, array slices, and output formatting. This comprehensive, practical course provides an in-depth exploration of working with the programming language, not an academic overview of syntax and grammar. Students will immediately be able to use Python to complete tasks in the real world. An overview of Python What is python? Python Timeline Advantages/Disadvantages of Python Getting help with pydoc The Python Environment Starting Python Using the interpreter Running a Python script Python scripts on Unix/Windows Editors and IDEs Getting Started Using variables Builtin functions Strings Numbers Converting among types Writing to the screen Command line parameters Flow Control About flow control White space Conditional expressions Relational and Boolean operators While loops Alternate loop exits Array types About array types (AKA sequences) Lists and list methods Tuples Indexing and slicing Iterating through a sequence Nested sequences Sequence functions, keywords, and operators List comprehensions Generator Expressions Working with files File overview Opening a text file Reading a text file Writing to a text file Reading and writing raw (binary) data Converting binary data with struct Dictionaries and Sets About dictionaries Creating dictionaries Iterating through a dictionary About sets Creating sets Working with sets Functions Defining functions Parameters Global and local scope Nested functions Returning values Sorting The sorted() function Alternate keys Lambda functions Sorting collections Using operator.itemgetter() Reverse sorting Errors and Exception Handling Syntax errors Exceptions Using try/catch/else/finally Handling multiple exceptions Ignoring exceptions Modules and Packages The import statement Module search path Creating Modules Using packages Function and Module aliases An Introduction to Python Classes About o-o programming Defining classes Constructors Methods Instance data Properties Class methods and data Regular Expressions RE syntax overview RE Objects Searching and matching Compilation flags Groups and special groups Replacing text Splitting strings Using the Standard Library The sys module Launching external programs Math functions Random numbers Reading CSV data Dates and Times Working with dates and times Translating timestamps Parsing dates from text Formatting dates Calendar data Working with the File System Paths, directories, and filenames Checking for existence Permissions and other file attributes Walking directory trees Creating filters with fileinput Using shutil for file operations Advanced Data Handling Defaultdict and Counter Prettyprinting data structures Compressed archives (zip, gzip, tar, etc.) Persistent data Network Programming Using requests Grabbing web content Sending email Using SSH for remote access Using FTP Writing real-life applications Reading input files a la Unix Parsing command-line options Detecting the current platform Implementing logging Additional course details: Nexus Humans Mastering Python Programming (TTPS4820) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Mastering Python Programming (TTPS4820) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Master essential leadership skills and discover what it takes to become a great team manager or supervisor with the Team Management Skills course. This comprehensive course examines the characteristics and principles of effective leadership, from goal setting and providing feedback, to resolving conflict and managing your time. Our instructor-led training units are ideal for those who are new to their role and wish to fine tune their management style and approach to boos ttheir professional development. Master the art of public speaking, learn how to engage your audience and get your point across effectively with the Communication and Public Speaking Diploma. This training program will help you boost your confidence in delivering presentations and improve your body language to project confidence. This skills-based diploma also provides guidance on how to work with visual aids, plan your notes and overcome your fears and self-doubts. This course is ideal for those in customer or client-facing roles. Your Learning Goals: Develop your skills in time management, leadership and communication Understand how to provide constructive feedback and delegate work effectively Learn how to motivate teams and bring out the best in your employees Be able to resolve conflict and disagreements with professionalism Define your management style and understand which approach works for you Master the art of body language and learn how to project confidence in the workplace Improve your delivery in presentations and public speaking Know how to keep your audience engaged and use visual aids effectively Learn how to get your point across and express your ideas with conviction Discover practical mental exercises to help you remember your lines Who is this Course for? This course is ideal for line managers, supervisors and team leaders who are new to their role and wish to enhance their skillset. This masterclass is also suitable for anyone who wants to improve their public speaking and confidence in working with teams. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion, learners will have the practical skills and knowledge to kickstart their career and explore opportunities in the following roles: Team Manager Team Leader/Supervisor Entrepreneur Motivational Speaker Coach/Mentor Course Curriculum **Team Management** Introduction Getting Started 00:01:00 Setting Expectations Setting Expectations 00:03:00 Setting Expectations Case Study 00:01:00 Setting Goals Setting Goals 00:06:00 Setting Goals Case Study 00:01:00 Assigning Work Assigning Work 00:04:00 Assigning Work Case Study 00:01:00 Degrees of Delegation Degrees of Delegation 00:03:00 Degrees of Delegation Case Study 00:01:00 Implementing Delegation Implementing Delegation 00:07:00 Implementing Delegation Case Study 00:01:00 Providing Feedback Providing Feedback 00:05:00 Providing Feedback Case Study 00:01:00 Managing Your Time Managing Your Time 00:05:00 Managing Your Time Case Study 00:01:00 Resolving Conflict Resolving Conflict 00:04:00 Resolving Conflict Case Study 00:01:00 Tips for Special Situations Tips for Special Situations 00:05:00 Tips for Special Situations Case Stud 00:01:00 A Survival Guide for the New Supervisor A Survival Guide For The New Supervisor 00:03:00 A Survival Guide For The New Supervisor Case Study 00:01:00 Wrapping Up Wrapping Up 00:01:00 **Effective Communication** Working on Basics 101 Skill Of The Mouth 00:09:00 Communication 00:04:00 It's In The Eyes 00:05:00 You Have 40 Seconds 00:02:00 Body Language 00:06:00 Art Of Speaking 00:06:00 Working On It 102 Putting It Together 00:05:00 Content Is Key 00:06:00 To Joke Or Not To Joke 00:02:00 Learn Your Lines 00:06:00 Visual Aids 00:03:00 Working On Me 103 Walk The Talk 00:05:00 What Gives You The Edge 00:05:00 It's The Heart That Counts 00:04:00 Mirror Time 00:05:00 How To Deal With Stress 00:04:00 Fake it Till You Make It 00:07:00 Preparation On The Day 00:05:00 Working On Them 104 People Don't Care How much you know until they know how much you care 00:04:00 They Really Are Naked 00:03:00 Sing The Right Song 00:06:00 Know Your Venue 00:04:00 Public Speaking - Why Do It? 00:04:00 Conclusion Hello and Goodbye 00:02:00 Goodbye HD Final Online 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Join us for an enlightening masterclass on Ego-Strengthening, a transformative technique used in hypnosis to help individuals build resilience, self-worth, and emotional strength. This powerful tool fosters personal growth and healing by strengthening the core sense of self, helping clients overcome challenges and reduce the impact of anxiety, trauma, and negative thought patterns.

This video course will help you learn all the basic and advanced concepts of Microsoft Excel 2019. You'll start with Excel basics and slowly move to the advanced concepts in Excel. Each section is accompanied by an exercise at the end to practice what you have learned.

Managing a team isn’t just about delegating tasks and crossing fingers. It’s a careful blend of strategy, communication, timing, and the occasional well-timed spreadsheet. This CPD Accredited Team Management course offers a professional route to understanding the fine art of leading others with confidence, clarity, and a surprising amount of diplomacy. From conflict resolution to motivating underperformers (without issuing a company-wide memo in bold caps), the course is designed to help you manage personalities, expectations, and goals with a steady hand and a sharper mind. Whether you’re stepping into management for the first time or looking to refine your approach, this course offers structured insights into what actually works when you're guiding a group towards shared outcomes. Learn how to balance leadership with listening, planning with adaptability, and humour with authority—because managing a team isn’t about shouting the loudest; it’s about saying the right thing at the right time. All, of course, without the need for any awkward group exercises in hotel conference rooms. Course Curriculum: Module 01: Defining Team Module 02: Understanding Management and Leadership Module 03: Building High Performing Teams Module 04: Motivating Team Members Module 05: Talent Management Module 06: Stress Management and Mental Health Module 07: Succession Planning Module 08: Communication Skills Module 09: Negotiation Techniques Module 10: Managing Change Module 11: Managing Time Module 12: Managing Conflict Module 13: Risk Management Process Module 14: Managing Virtual Teams Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Team Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Team Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Team Management - CPD Accredited training.

Are you someone wishing to learn the skills to analyze data professionally using Power BI? Do you want to learn to create impressive reports? Then this is the right course for you! Learn the complete workflow in Power BI from A-to-Z and advanced analytics with DAX-calculated columns and measures, forecasting, and advanced analytics.

Strengthen your command over C language

Duration 5 Days 30 CPD hours This course is intended for Ideal candidates are IT Professionals who deploy small-to-medium scale enterprise network solutions based on Aruba products and technologies. Overview After you successfully complete this course, expect to be able to: Explain Networking Fundamentals Describe and review the Aruba Switching portfolio with customers Install and configure devices running the ArubaOS-CX Network Operating System Describe and configure VLANs Explain, describe and configure Spanning Tree Protocol Understand when to use VRRP and how to configure it Explain and configure Link Aggregation Understand and configure IP Routing Explain IP Subnetting Understand and configure OSPFv2 - Single Area Describe and configure Switch Stacking using VSF Configuration of Aruba solutions using Secure Management and Maintenance methodologies Manage, monitor, administer and operate Aruba solutions using Aruba's NetEdit tool This course teaches you the fundamental skills necessary to configure and manage modern, open standards-based networking solutions using Aruba's OS-CX routing and switching technologies. This course consists of approximately 60% lecture and 40% hands-on lab exercises to help you learn how to implement and validate small to medium enterprise network solutions. This 5-day course prepares candidates for the Aruba Certified Switching Associate exam.In this course, participants learn about ArubaOS-CX switch technologies including multi-layer switches. You will also learn about broadcast domains and Virtual Local Area Networks (VLANs); secure management protocols such as AAA, SSH, HTTPS, and Dynamic Segmentation using Aruba's Role-Based Access Control (RBAC); availability technologies such as Multiple Spanning Tree Protocol (MSTP); link aggregation techniques including Link Aggregation Control Protocol (LACP) and switch virtualization with Aruba?s Virtual Switching Framework (VSF). Static and dynamic IP routing protocols such as Open Shortest Path First (OSPF) are also covered. Network Fundamentals What is a network? What is a Protocol? OSI Reference Model Encapsulation, frames, packets, segments Layer 2 to Layer 7 headers Media, cabling, Ethernet/wifi headers Binary/Hex/Decimal theory and conversion TCP/IP Stack (IP addressing & Transport Protocols TCP/UDP) Types of traffic: Unicast, Broadcast, Multicast TCP/IP Stack Overview Ethernet frames IPv4 Header TCP Header ? Three-way Handshake TCP Header ? Sequence Numbers TCP Header ? Port Numbers TCP Header UPD Header Basic Networking with Aruba Solutions Networking devices: Switches, Routers, Multilayer Switches, APs, Mobility Controllers, Firewalls, Servers (HTTP, DHCP, DNS, Telnet, FTP) 2-Tier vs 3-Tier hierarchy Switching Portfolio (AOS switches & AOS-CX switches) is this introducing both portfolio on a couple of slide and few slides on AOS-CX hardware architecture, software architecture and intro to NAE high level. Introduction to AOS-CX and feature set Port numbering Accessing Aruba OS-CX CLI Prompt modes/levels and navigation Context sensitive help Show logs, configuration, interfaces, transceivers, flash, version Hostname/interface name, enabling interfaces Link Layer Discovery Protocol ICMP and reachability testing tools: Ping and Traceroute PoE (standards one slide and what we support and one or two slide on configuration and verifications.) VLANs Broadcast/collision domains VLAN benefits VLAN creation DHCP server configuration in switches (optional) 802.1Q tagging Switchports vs. Routed ports MAC address table ARP table Packet Delivery part 1 Spanning Tree Protocol Redundant network L2 loops 802.1D Common Spanning Tree 802.1s 802.1w overview 802.1w load balancing 802.1w region configuration Link Aggregation Static Aggregation LACP Load Balancing IP Routing - Part 1 Default Gateway DHCP IP Helper Address IP Routing Service Inter-VLAN routing Packet Delivery Part 2 Need for layer 3 redundancy Introduction to VRF VRRP VRRP overview VRRP basic operation VRRP failover and preempt VRRP and MSTP coordination IP Routing - Part 2 Subnetting CIDR Static routes Administrative Distance Floating routes Scalability issues IP Routing - Part 3 IGP vs EGP Distance Vector vs Link State OSPF Router-ID and Hello Messages Passive interfaces States DR and BDR LSDB: LSA 1 and 2 Path selection and convergence Using cost to manipulate routes Stacking Control Plane, Management Plane, and Data Plane Introduction to Stacking technologies Stacking Benefits Centralized control and management plane Distributed Data Plane and Distributed Link Aggregation VSF VSF requirements VSF Link and member roles VSF member IDs and port numbers VSF Configuration VSF Provisioning use cases Tracing Layer 2 traffic: Unicast Tracing Layer 2 traffic: Broadcast, Multicast, and Unknown Unicast VSF Failover and OSFP Graceful-Restart VSF Link failure without MAD MAD VSX Introduction Secure Management and Maintenance OOBM port Management VRF Secure Management Protocols: AAA, SSH, HTTPS, RBAC Radius-based management auth (VSA) SNMP Web interface Configuration file management (Backup, restore, checkpoint and roll back) Operating System image management (backup and restore) Factory default/password recovery AOS-CX Management tools Intro to NetEdit NetEdit installation Basic monitoring with NetEdit AOS-CX Mobile App Additional course details: Nexus Humans Aruba OS-CX Switching Fundamentals, Rev. 20.21 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Aruba OS-CX Switching Fundamentals, Rev. 20.21 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This hands-on course is geared for experienced DBAs with basic Oracle 19c skills. Overview This course combines expert lecture, real-world demonstrations and group discussions with machine-based practical labs andexercises. Working in a hands-on learning environment led by our expert facilitator, students will explore: Creating CDBs and Regular PDBs Managing CDBs and PDBs Backup and Duplicate Upgrading and Transporting CDBs and Regular PDBs Backup Strategies and Terminology Restore and Recovery Concepts Using Flashback Technologies Duplicating a Database Installing Grid Infrastructure and Oracle Database Patching Grid Infrastructure and Oracle Database Upgrading to Oracle Grid Infrastructure Using General Overall Database Enhancements Monitoring and Tuning Database Performance Managing Application PDBs Managing Security in Multitenant databases Recovery and Flashback Configuring and Using RMAN Diagnosing Failures Performing Recovery Transporting Data RMAN Troubleshooting and Tuning Creating an Oracle Database by using DBCA Oracle Restart Upgrading the Oracle Database Installing Grid Infrastructure for a Standalone server Using Availability Enhancements Tuning SQL Statements Geared for participants experienced with Oracle 19c DBA essentials Oracle 19c Database Administration II (Oracle DBA II) expands their understanding of Oracle database administration. Throughout the course students will explore coverage of Multitenant (CDB/PDB), database tuning, SQL tuning, and backup and recovery: the skills needed to keep a database running reliably and efficiently. The current release of the database is used for exercises and demonstrations, and the content back-ported as necessary for previous releases. Creating CDBs and Regular PDBs Configure and create a CDB Create a new PDB from the CDB seed Explore the structure of PDBs Manage CDBs and PDBs Manage PDB service names and connections Manage startup, shutdown and availability of CDBs and PDBs Change the different modes and settings of PDBs Evaluate the impact of parameter value changes Performance management in CDBs and PDBs Control CDB and PDB resource usage with the Oracle Resource Manager Backup and Duplicate Perform Backup and Recover CDBs and PDBs Duplicate an active PDB Duplicate a Database Upgrading and Transporting CDBs and Regular PDBs Upgrade an Oracle Database Transport Data Backup Strategies and Terminology Perform Full and Incremental Backups and Recoveries Compress and Encrypt RMAN Backups Use a media manager Create multi-section backups of exceptionally large files Create duplexed backup sets Create archival backups Backup of recovery files Backup non database files Back up ASM meta data Restore and Recovery Concepts Employ the best Oracle Database recovery technology for your failure situation Describe and use Recovery technology for Crash, Complete, and Point-in-time recovery Using Flashback Technologies Configure your Database to support Flashback Perform flashback operations Duplicating a Database Duplicate Databases Install Grid Infrastructure and Oracle Database Install Grid Infrastructure for a Standalone server Install Oracle Database software Patching Grid Infrastructure and Oracle Database Patch Grid Infrastructure and Oracle Database Upgrading to Oracle Grid Infrastructure Upgrade Oracle Grid Infrastructure Using General Overall Database Enhancements Install Oracle Database software Create, Delete and Configure Databases using DBCA Creating CDBs and Regular PDBs Use Miscellaneous 19c New Features Monitoring and Tuning Database Performance Managing Memory Components Understanding the Automatic Workload Repository (AWR) Understanding the Advisory Framework Monitoring Wait Events, Sessions, and Services Managing Metric Thresholds and Alerts Understanding and Using the Performance Tuning Methodology Performing Performance Planning Understanding the Automatic Database Diagnostic Monitor (ADDM) Manage Application PDBs Explain the purpose of application root and application seed Define and create application PDBs Install, upgrade and Patch applications Create and administer Application PDBS Clone PDBs and Application containers Plug and unplug operations with PDBs and application containers Comparing Local Undo Mode and Shared Undo Mode Manage Security in Multitenant databases Manage Security in Multitenant databases Manage PDB lockdown profiles Audit Users in CDBs and PDBs Manage other types of policies in application containers Recovery and Flashback Restore and Recovering Databases with RMAN Perform CDB and PDB flashback Configuring and Using RMAN Configure RMAN and the Database for Recoverability Configure and Using an RMAN recovery catalog Diagnosing Failures Detect and repair database and database block corruption Diagnosing Database Issues Performing Recovery Restore and Recovering Databases with RMAN Perform Non RMAN database recovery Transporting Data Transport Data RMAN Troubleshooting and Tuning Interpret the RMAN message output Diagnose RMAN performance issues Creating an Oracle Database by using DBCA Create, Delete and Configure Databases using DBCA Oracle Restart Configure and use Oracle Restart to manage components Upgrade the Oracle Database Plan for Upgrading an Oracle Database Upgrade an Oracle Database Perform Post-Upgrade tasks Install Grid Infrastructure for a Standalone server Rapid Home Provisioning Using Availability Enhancements Use an RMAN recovery catalog Use Flashback Database Tuning SQL Statements Understanding the Oracle Optimizer Using the SQL Tuning Advisor Managing Optimizer Statistics Using the SQL Access Advisor Understanding the SQL Tuning Process Additional course details: Nexus Humans Oracle 19c Database Administration II (DBA II) (TTOR20619) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 19c Database Administration II (DBA II) (TTOR20619) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Unlock the power of effective negotiation. Gain essential skills to navigate complex deals, build lasting partnerships, and achieve optimal outcomes. Course overview Duration: 1 day (6.5 hours) This course is designed for those who need to understand and be able to use essential negotiation skills to make them more effective in their role. Externally you maybe negotiating with suppliers, customers, regulatory authorities and other organisations. Internally you will be negotiating with stakeholders, colleagues, and team members which could be for resources, time, budget or facilities. Being able to negotiate agreements that are acceptable to all parties requires skill and is essential to maintain healthy, functional relationships. This will be a facilitated workshop designed to be flexible to achieve the desired outcome. We will achieve the objectives through a mixture of facilitated discussion, interactive exercises designed to give insight and facilitator input. During the day we will deal with the stages of a negotiation from preparation to closing. Individuals will get the opportunity to practice the skills needed to create win-win outcomes through a number of generic but realistic scenarios. Objectives By the end of the course you will be able to: State the principles of effective negotiation Prepare effectively for different types of negotiation Set negotiation objectives and identify what can be ‘traded’ Explain how assertiveness and influencing skills can affect outcomes Deploy appropriate strategies and tactics to achieve the best results Use different techniques to deal with difficult customers and difficult situations Content Influencing Seek first to understand, and then be understood The importance of understanding the other party’s position and how to do it The power of non-verbal communication Dealing with difficult customers and difficult situations whilst maintaining a positive relationship How to approach negotiations Identifying potential negotiations and preparing for potential outcomes Aiming for results which deliver win/win outcomes Developing a win/win mindset and behaviours Rights and responsibilities of negotiators Setting Negotiation Objectives Clarifying essential, desirable and ideal objectives Assessing the most favoured, realistic target and walk away positions The Negotiation Process The importance of preparation Creating an opening proposal Where to pitch the opening proposal Bargaining/Trading - Gaining Momentum Knowing your parameters – what can be traded? Choosing a strategy and tactics Dealing with questionable tactics and ploys Building rapport – the communication process Asking the right questions and active listening Being assertive, demanding your rights and ensuring you meet your responsibilities Closing Techniques Trial and actual closing techniques Signalling Summarising and documenting the agreement Follow up and implementation of the deal