ð Unlock the Power of Strategic Human Resource Leadership ð Are you ready to elevate your HR leadership skills to new heights? Dive into our comprehensive online course, 'Strategic Human Resource Leadership,' designed to empower you with the expertise and tools necessary to navigate the complex dynamics of modern workplaces. ð What To Expect and About Me (Module 01) Get started on your journey by understanding the course structure and get acquainted with the instructor. Gain insights into what lies ahead and set the foundation for your transformative learning experience. ð Management vs Coaching (Module 02) Discover the nuanced differences between management and coaching techniques. Learn how to effectively blend these approaches to foster a culture of mentorship, growth, and productivity within your team. ð Unveiling the Essence of Culture (Module 03) Delve into the intricate layers of organizational culture and understand its profound impact on employee engagement, productivity, and retention. Learn how to identify, shape, and leverage culture to drive success. ï¸ Cultivating a Culture of Fairness (Module 04) Explore strategies to establish and nurture a fair and inclusive work environment. Discover practical approaches to mitigate biases and promote fairness across all facets of your organization. ð¤ Welcoming New Starters (Module 05) Master the art of onboarding new employees effectively. Create a welcoming and empowering environment that sets the stage for long-term success and integration within your team. ð Mastering Performance Evaluations (Module 06) Learn proven techniques to conduct insightful and constructive performance evaluations. Gain the skills to provide feedback that inspires growth and enhances employee performance. ð The Power of Being a Great Listener (Module 07) Unlock the secrets of active listening and its impact on fostering trust, understanding, and collaboration. Elevate your communication skills to become a more empathetic and effective leader. â Stupid Things NOT To Say To Your Team (Module 08) Avoid common pitfalls in communication. Discover phrases and approaches that can hinder team morale and learn alternative, empowering communication strategies. ð ï¸ Handling Mistakes: Your Team Made A Mistake (Module 09) Equip yourself with effective strategies to address and navigate team mistakes. Learn how to turn setbacks into opportunities for growth and improvement. ð¬ Mastering Crucial Conversations (Module 10) Hone your ability to navigate challenging discussions with finesse. Gain confidence in addressing critical issues and conflicts while preserving relationships and fostering positive outcomes. Join us on this transformative journey and become the visionary HR leader your organization needs! Enroll now and unlock your potential to drive positive change and foster a thriving workplace culture. Your strategic HR leadership awaits! Enroll today and start your journey toward becoming a Strategic HR Leader! ð⨠Course Curriculum Advanced People Management Culture of Fairness 00:00 Welcoming New Starters 00:00 Mastering Performance Evaluations 00:00 How To Be A Great Listener 00:00 Stupid Things NOT To Say To Your Team 00:00 Your Team Made A Mistake 00:00 Mastering Crucial Conversations 00:00 When to Fire Someone 00:00
ð Unlock Your Leadership Potential! ð Ready to take your leadership skills to the next level? Introducing our comprehensive online course: 'Leadership Foundations: Mastering the Art of Effective Leadership'. ð Elevate Your Leadership Journey: Whether you're a seasoned professional or just starting your leadership path, this course is tailored to equip you with the essential tools and strategies to become an exceptional leader. ð What You'll Gain: Proven Leadership Techniques: Learn from industry experts and gain insights into effective leadership methodologies. Communication Mastery: Master the art of impactful communication to inspire and influence your team effortlessly. Conflict Resolution Skills: Acquire techniques to navigate and resolve conflicts within your team, fostering a harmonious work environment. Strategic Decision-Making: Develop a strategic mindset and make informed decisions that drive success. Motivational Leadership: Discover ways to motivate and empower your team, boosting productivity and morale. ð Course Highlights: Engaging Content: Access easy-to-follow modules, rich with practical examples and real-life case studies. Interactive Learning: Engage in discussions, group activities, and quizzes to reinforce your learning. Expert Guidance: Benefit from insights shared by seasoned leaders and industry professionals. ð Join Our Community of Leaders: Network and collaborate with like-minded individuals, sharing experiences and learning from each other's leadership journeys. ð¡ Who Is This Course For? This course caters to aspiring leaders, managers, entrepreneurs, and anyone eager to refine their leadership skills to excel in their professional sphere. ð Invest in Your Leadership Growth: Your investment in this course isn't just an expense; it's an investment in your future success as a leader. Ready to become the leader you've always aspired to be? Enroll now in 'Leadership Foundations: Mastering the Art of Effective Leadership' and pave the way for your journey towards exceptional leadership! ð Limited Time Offer: Enroll today to take advantage of our special launch discount! Don't miss this opportunity! Join the ranks of extraordinary leaders NOW! ð Course Curriculum Be a Great Leader From The Start What To Expect & About Me 00:00 Well Done 00:00 It-s A Different Job 00:00 You're Scared_ Good!_x264 00:00 The Manager Mindset 00:00 Set Expectations 00:00 Get Learning Leadership 00:00 What Is Culture 00:00 Culture of Fairness 00:00 People Are Crazy 00:00 Mastering One To One Meetings 00:00 Me_ A Psychologist 00:00 Emotional Intelligence 00:00 Mastering Performance Evaluations 00:00 Welcoming New Starters 00:00 How To Hire A Diverse Workforce 00:00 Get The Basics Right Every Time 00:00 Conclusion 00:00
ð Unlock Your Potential with Performance Management Training! ð Are you ready to elevate your career to new heights? Look no further than our dynamic Performance Management Training course! Designed to empower professionals like you with the essential skills and knowledge to excel in today's competitive landscape, this comprehensive program is your gateway to success. Why Performance Management Training? In today's fast-paced business world, effective performance management is more crucial than ever before. ð Organizations worldwide are constantly seeking skilled individuals who can drive performance, motivate teams, and achieve strategic objectives. By enrolling in our Performance Management Training course, you'll gain invaluable insights and techniques to optimize individual and team performance, ultimately propelling your career forward. Benefits of Our Course: ð Enhanced Performance: Learn how to set clear goals, provide constructive feedback, and conduct impactful performance evaluations to inspire your team to reach new heights. ð¼ Strategic Alignment: Discover how to align individual goals with organizational objectives, ensuring everyone is working towards a common purpose. ð Effective Communication: Master the art of communication and interpersonal skills to foster a positive and productive work environment. ð Data-Driven Decisions: Harness the power of data analytics to measure performance, identify areas for improvement, and make informed decisions that drive success. ð¡ Continuous Improvement: Adopt a growth mindset and implement strategies for continuous improvement, both personally and within your team. Who is this for? Our Performance Management Training course is ideal for professionals at all levels who are eager to enhance their leadership skills and drive meaningful results. Whether you're a seasoned manager looking to refine your approach or an aspiring leader seeking to build a strong foundation, this course is tailored to meet your needs. HR professionals, team leaders, project managers, and executives alike will benefit from the practical strategies and techniques taught in this program. Career Path By mastering the principles of performance management, you'll unlock a world of opportunities across various industries and sectors. Whether you aspire to climb the corporate ladder, transition into a leadership role, or launch your own entrepreneurial venture, the skills acquired in this course will set you apart from the competition. From managerial positions to executive leadership roles, the ability to drive performance and maximize productivity is highly sought after by employers worldwide. In Conclusion Don't let the opportunity to supercharge your career pass you by! Enroll in our Performance Management Training course today and embark on a journey towards professional excellence. With expert instruction, practical insights, and a supportive learning environment, you'll be well-equipped to tackle any challenge that comes your way. Invest in yourself and reap the rewards of a successful career in performance management. The future belongs to those who dare to pursue greatness - join us and unleash your full potential! ð FAQ (Frequently Asked Questions) 1. Is this course suitable for beginners? Absolutely! Our Performance Management Training course is designed to cater to individuals at all skill levels, from beginners to seasoned professionals. Whether you're just starting your career journey or looking to enhance your existing knowledge, our comprehensive curriculum provides the perfect foundation for success. 2. How long does the course take to complete? The duration of the course may vary depending on the learning format and individual pace. Typically, our program is structured to be completed within a set timeframe, ranging from a few weeks to several months. However, we understand that everyone's schedule is unique, so we offer flexible options to accommodate your needs. 3. What learning materials are included? When you enroll in our Performance Management Training course, you'll gain access to a wealth of resources designed to enhance your learning experience. From interactive modules and video lectures to case studies and practical exercises, our comprehensive curriculum covers all aspects of performance management to ensure you have the tools you need to succeed. 4. Will I receive a certificate upon completion? Yes! Upon successfully completing the course requirements, you'll receive a certificate of completion to showcase your newfound skills and expertise in performance management. This certificate can be a valuable addition to your resume and demonstrate your commitment to professional development to potential employers. 5. Can I interact with instructors and fellow students? Absolutely! We believe in the power of collaboration and interaction in the learning process. Throughout the course, you'll have the opportunity to engage with instructors and fellow students through discussion forums, live Q&A sessions, and group projects. This collaborative environment fosters a sense of community and allows for meaningful exchange of ideas and insights. 6. How will this course benefit my career? Our Performance Management Training course equips you with the essential skills and knowledge needed to excel in today's competitive job market. Whether you're looking to advance in your current role, transition into a new position, or explore entrepreneurial opportunities, the principles and techniques you learn in this course will set you apart from the competition and open doors to exciting career prospects. 7. Can I access course materials after completion? Yes! We believe in lifelong learning and want to support your ongoing professional development. Upon completing the course, you'll retain access to course materials and resources, allowing you to review key concepts, refresh your skills, and stay up-to-date with the latest trends and best practices in performance management. Still have questions? Feel free to reach out to our dedicated support team for assistance. We're here to help you succeed every step of the way! Course Curriculum Module 1_ Introduction to Performance Management. Introduction to Performance Management. 00:00 Module 2_ Setting Performance Goals. Setting Performance Goals. 00:00 Module 3_ Providing Feedback. Providing Feedback. 00:00 Module 4_ Evaluating Progress. Evaluating Progress. 00:00 Module 5_ Managing Virtual Teams. Managing Virtual Teams. 00:00
Overview Become a Great Leader from the Get Go Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Become a Great Leader from the Get Go Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Become a Great Leader from the Get Go What to Expect & About Me 00:02:00 Well Done! 00:02:00 It's a Different Job 00:03:00 You're Scared? Good! 00:02:00 The Manager Mindset 00:03:00 Set Expectations 00:04:00 Get Learning Leadership! 00:03:00 What Is Culture? 00:02:00 Culture of Fairness 00:08:00 People Are Crazy 00:02:00 Mastering One To One Meetings 00:05:00 Manager to Coach 00:07:00 Me? A Psychologist? 00:02:00 Emotional Intelligence 00:05:00 Mastering Performance Evaluations 00:07:00 Welcoming New Starters 00:07:00 How to Hire a Diverse Workforce 00:06:00 Get The Basics Right Every Time! 00:02:00 Conclusion 00:02:00
Course Description An estimated 80,000 fractures in the UK are attributed to sports-related injuries per year. Because of this, knowing Sports First Aid is crucial. In order to deliver high-quality sports first aid, this training is intended for professionals such as sports coaches, PE teachers, personal trainers, athletes, gym employees, and others. Essential knowledge of serious injuries, life-saving techniques, and first aid evaluations are covered in this course. You will study the fundamentals of sports first aid, the duties and obligations of a sports first aider, how to evaluate a patient's condition, and how to perform primary and secondary surveys through our in-depth guided course. Along with learning how to perform life-saving techniques like chest compressions, CPR, and placing someone in a resting position, you will also examine what should be in a first aid bag. This training will guarantee that you are capable of handling common, minor, serious, and environmental injuries, such as sprains, fractures, concussions, and heatstroke. You will also discover the recommended practices to follow when giving a casualty first aid. Finally, you will acquire the necessary self-assurance and abilities to maintain composure and respond to a first-aid situation with extreme caution. Learning outcome Familiarise with sports first aid Understand initial assessment Gain in-depth knowledge of the life-saving priorities Deepen your understanding of common injuries How Much Do First Aiders Earn? Senior - £69,000(Appx.) Average - £37,000(Appx.) Starting - £20,000(Appx.) Requirement Our Sports First Aid is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Sports First Aid Part - 1 Module 1: Introduction to Sports First Aid 00:15:00 Module 2: Initial Assessment 00:31:00 Module 3: Life-Saving Priorities 00:28:00 Module 4: Common Injuries 00:36:00 Sports First Aid Part - 2 Module 01: Major Injuries 00:40:00 Module 2: Environmental Injuries 00:17:00 Module 3: Medical Emergency 00:16:00 Module 04: Things to Keep in Mind 00:14:00
New Manager Essential Skills Training Course Overview Are you looking to begin your new manager essential skills career or want to develop more advanced skills in new manager essential skills? Then this new manager essential skills online training course will set you up with a solid foundation to become a confident project manager or business manager and help you to develop your expertise in new manager essential skills. This new manager essential skills online training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this new manager essential skills online training course will set you up with a solid foundation to become a confident project manager or business manager and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a project manager or business manager. The new manager essential skills online training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a project manager or business manager. This comprehensive new manager essential skills online training course is the perfect way to kickstart your career in the field of new manager essential skills. This new manager essential skills online training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a project manager or business manager or want to learn more skills on new manager essential skills but unsure of where to start, then this new manager essential skills online training course will set you up with a solid foundation to become a confident project manager or business manager and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This new manager essential skills online training course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive new manager essential skills online training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of new manager essential skills. Entry Requirement There are no academic entry requirements for this new manager essential skills online training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This new manager essential skills online training course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Introduction What To Expect & About Me Well Done The Essentials It's a Different Job You're Scared Good The Manager Mindset Set Expectations Get Learning Leadership What is Culture Culture of Fairness People Are Crazy Mastering One To One Meetings Are You a Manager or a Coach Me A Psychologist Emotional Intelligence Mastering Performance Evaluations Welcoming New Starters How To Hire A Diverse Workforce Get The Basics Right Every Time Conclusion Conclusion Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about new manager essential skills Understand the core competencies and principles of new manager essential skills Explore the various areas of new manager essential skills Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert project manager or business manager Project Management Essential Training Program Online Course Master the skills you need to propel your career forward in new manager essential skills. This course will equip you with the essential knowledge and skillset that will make you a confident project manager or business manager and take your career to the next level. This comprehensive manager essentials course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this manager essentials course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective new manager essential skills practice and equip you with the essential skills, confidence and competence to assist you in the new manager essential skills industry. You'll gain a solid understanding of the core competencies required to drive a successful career in new manager essential skills. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for project manager or business manager or for people who are aspiring to specialise in new manager essential skills. Enrol in this manager essentials course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive manager essentials course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this new manager essential skills can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This manager essentials course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This manager essentials course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This manager essentials course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction What to Expect & About Me 00:02:00 Well Done 00:01:00 The Essentials It's a Different Job 00:02:00 You're Scared? Good 00:02:00 The Manager Mindset 00:03:00 Set Expectations 00:04:00 Get Learning Leadership 00:02:00 What is Culture 00:01:00 Culture of Fairness 00:08:00 People are Crazy 00:02:00 Mastering One to One Meetings 00:05:00 Are You a Manager or a Coach 00:07:00 Me a Psychologist 00:02:00 Emotional Intelligence 00:05:00 Mastering Performance Evaluations 00:06:00 Welcoming New Starters 00:07:00 How to Hire a Diverse Workforce 00:05:00 Get The Basics Right Every Time 00:02:00 Conclusion Conclusion 00:01:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00
Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Do you want to learn about your family more? How about knowing about your family's history? If you are curious about your family history and want o know how to search it, then worry no more! This course is designed for that! Description: This course is suitable for both amateurs and for experienced genealogists since it is intended to get you read for expert genealogical practice. In that capacity, it covers the full scope of genealogically valuable sources to a significant depth. This likewise makes it the best accessible course for those essentially following their own families as a diversion, guaranteeing that they have the best learning base so that their exploration is in the same class as it can be. The course is ceaselessly evaluated with all assignments reviewed. Those understudies wishing to take the Higher Certificate in Genealogy examination may select to have their evaluations for assignments advanced as opposed to taking the second paper. This course is challenging yet the foremost capabilities for setting out on it are eagerness and devotion. Who is the course for? Professionals who are assisting people to find their family history. People who have an interest in their family history. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Family History Secrets Course would be beneficial for the following careers: Family History Correspondent. Genealogist. Genealogist Researcher. Genealogist Research Manager. Chapter 01 Importance Of Family Information? 00:30:00 Chapter 02 Getting Start Up 00:30:00 Chapter 03 Keep Records On Websites 00:30:00 Chapter 04 Social Security Records 00:15:00 Chapter 05 Death Certificates Records 00:15:00 Chapter 06 Birth Certificates Records 01:00:00 Chapter 07 Marriage and Divorce Certificates 00:15:00 Chapter 08 Military Information 01:00:00 Chapter 09 Immigration Information 00:15:00 Chapter 10 Family From Other Countries 00:30:00 Chapter 11 Getting Others In On The Act 00:15:00 Chapter 12 Build Your Own Family History 00:30:00 Mock Exam Mock Exam-Family History Secrets 00:20:00 Final Exam Final Exam-Family History Secrets 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00