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3360 Evaluation courses

First Aid Online Course

By Training Tale

Paediatric First Aid Online Training If you want to be effective in today's competitive environment and have a precise set of skills, this First Aid course is for you. The course will help you develop yourself as a useful asset in this field, whether you are a seasoned professional or a beginner. The Training Tale Sports First Aid course will help sports coaches, PE instructors, personal trainers, and other industry professionals. It provides information about major accidents, life-saving operations, and first-aid evaluations. You will understand the purpose and responsibilities of first-aid sports, as well as the items of a first-aid kit. You will have both practical and theoretical skills at the end of the course, as well as the ability to take command in a first-aid emergency. You will also have the confidence and knowledge to perform CPR. This course is incredible of great value and allows you to study at your own pace. Enrol in this First Aid course today and gain the experience, skills, and knowledge you need to advance your professional development Learning Outcomes After completing this first aid course, you will be able to- Demonstrate understanding of the function and obligations of sports first aid. Perform emergency first aid safely. Conduct a primary assessment of someone who needs first aid. Assess a victim's condition, conduct a primary and secondary examination. Perform a full body check and keep an eye on your vital signs. Correctly apply wound dressings, bandages, CPR aids, and other first-aid kit products. Perform CPR and place the victim in a recovery position. Determine the different types of damage to the harbour. Recognize the warning signs and symptoms of a heart attack, asthma attack, or seizure. Carefully and safely remove the clothing and headgear. Courses we offer Course 01: Level 3 HACCP Training Course 02: Level 5 Health and Safety at Work Course 03: Sports First Aid Course 04: Martial Art First Aid ***Others Benefits of this Course Free 4 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the First Aid course ] Workplace First Aid Training Curriculum: Module 1: Introduction Module 2: Managing Incident at Workplaces Module 3: Treating Secondary Injuries Module 4: Resuscitation (CPR) Module 5: Secondary Illness and Conditions Module 6: Additional Secondary Illness and Conditions Module 7: COVID 19 Awareness Assessment Method After completing each module of the First Aid Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this First Aid Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This First Aid Course Course is ideal for anyone wishing to start First Aid training. This includes: Office Workers Self-Employed workers Casual Workers Workers in warehouses or factories Personal trainer Requirements There are no specific requirements for this First Aid Course Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this First Aid Course course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

First Aid Online Course
Delivered Online On Demand45 hours
£35

ISO 9001:2015 Quality Management

5.0(1)

By Empower UK Employment Training

Master ISO 9001:2015 Quality Management standards. From leadership to performance evaluation, this course provides a comprehensive guide to implementing effective quality management systems in your organization.

ISO 9001:2015 Quality Management
Delivered Online On Demand1 hour 6 minutes
£5

Professional Certificate Course in Revolutionary Approaches to Advance Global Healthcare Management in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

This course delves into innovative methodologies shaping Global Healthcare Management. Participants gain insights into impactful strategies, sector evaluations, and effective frameworks for industry improvement. This course aims to equip participants with profound insights into innovative methodologies shaping the advancement of Global Healthcare Management. After completing this lecture, you will be able to: Understand the Key Management Strategies Used to Improve the Global Healthcare Industry. Evaluate the Impact of Management Strategies on the Performance of Various Sectors within the Global Healthcare Industry, such as Pharmaceuticals, Hospitals and Insurance. Develop a Framework for Assessing the Effectiveness and Impact of Management Strategies in The Global Healthcare Industry. This course combines theoretical knowledge with practical applications, fostering a deeper understanding of the dynamics within the healthcare sector. It's designed for professionals seeking to expand their expertise in managing and revolutionizing Global Healthcare practices. This course delves into innovative strategies and contemporary insights essential for navigating the complexities of healthcare management on a global scale. A comprehensive examination of leadership, contemporary challenges, and critical management perspectives equips future leaders with the expertise to innovate and drive transformational changes within the healthcare industry. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Revolutionary Approaches to Advance Global Healthcare Management Self-paced pre-recorded learning content on this topic. Revolutionary Approaches To Advance Global Healthcare Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.   Healthcare Administrators Hospital Managers Health System Leaders Public Health Professionals Healthcare Policy Analysts Pharmaceutical Industry Executives Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in Revolutionary Approaches to Advance Global Healthcare Management in London 2024
Delivered Online On Demand14 days
£26

Principles and applications of neuroplasticity in rehabilitation

By Physiotherapy Online

Learn about Neuroplasticity and rehabilitation , 3 hr on demand webinar

Principles and applications of neuroplasticity in rehabilitation
Delivered Online On Demand1 hour 30 minutes
£30

Essentials of European Medical Device Regulations

4.8(9)

By Skill Up

Master the European Medical Device Regulations (EU MDR) with this comprehensive course. Gain the knowledge and skills you need to comply with the EU MDR and successfully bring your medical devices to market.

Essentials of European Medical Device Regulations
Delivered Online On Demand1 hour 43 minutes
£25

Be a Great Leader From The Start

4.7(160)

By Janets

Register on the Be a Great Leader From The Start today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Be a Great Leader From The Start is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Be a Great Leader From The Start Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Be a Great Leader From The Start, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Section 01: Introduction Introduction 00:02:00 Section 02: Your New Job as a Manager Well Done! 00:02:00 It's a Different Job 00:03:00 You're Scared? Good! 00:02:00 Section 03: Your First 30 Days as a Manager The Manager Mindset 00:03:00 Set Expectations 00:04:00 Get Learning Leadership 00:03:00 Section 04: Shaping Your Own Culture What Is Culture? 00:02:00 Culture of Fairness 00:08:00 Section 05: Managing People People Are Crazy 00:02:00 Mastering One To One Meetings 00:05:00 Are You A Manager Or A Coach? 00:07:00 Section 06: Organisational Psychology Me? A Psychologist? 00:02:00 Emotional Intelligence 00:05:00 Section 07: Essential Processes You Need to Master Mastering Performance Evaluations 00:07:00 Welcoming New Starters 00:07:00 How to Hire a Diverse Workforce 00:06:00 Get The Basics Right Every Time! 00:02:00 Section 08: Conclusion Conclusion 00:02:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Be a Great Leader From The Start
Delivered Online On Demand1 hour 14 minutes
£25

Assistant Lettings Manager

4.7(160)

By Janets

Assistant lettings managers support lettings/property managers by organising viewings, ensuring properties are well-maintained, rent is paid on time, and much more. If you're considering a career in this field, then an assistant lettings manager is a great place to start. This Assistant Lettings Manager course explores lettings management practices in detail, with an introduction to lettings management laws. You will learn how to carry out property evaluations, negotiate property prices, build strong relationships with clients and will gain an understanding of your legal responsibilities in this field. This training certification will explore the property agreement guidelines in detail, and the different types of agent, as well as career opportunities. You will learn through case studies and practical exercises, and will develop essential client-facing skills to kickstart your career. Learning Outcomes of The Assistant Lettings Manager: Understand the key differences between a lettings agent and an estate agent Familiarise with the different types of agents and their responsibilities Get a full introduction to lettings management laws & lettings agency agreement guidelines Be able to define your clientele and develop the communication skills to build strong relationships with clients Learn how to carry out a property valuation and calculate the cost of a property Discover techniques for negotiating a house price and explore the role of a lettings negotiator Gain a solid understanding of the UK legal system and lettings management Boost your professional development by enhancing your spoken and written communication skills Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is This Course for? This course is suitable for those who are new to property or lettings management and wish to develop the necessary skills and knowledge to fast track their career. This course is ideal for lettings negotiators who want to reach the next level in their career. Career Path On successful completion of this course, learners will have the skills, knowledge and information to boost their professional development and explore the following roles: Assistant Lettings Manager Lettings Negotiator Lettings Co-ordinator Sales and Lettings Administrator Lettings Officer Course Content Lettings Management Introduction to Lettings Management 00:20:00 Necessary Documents for Lettings Management 01:30:00 Lettings Agency Agreements Guideline 00:15:00 Types of Agents 00:15:00 Knowing Your Clients 00:30:00 Property Valuation 00:30:00 Property Negotiation 00:30:00 Property Management 00:30:00 Lettings Management Laws 00:30:00 Letting Agent Code of Practice Introduction to Letting Agent Code of Practice 00:20:00 Overarching Standards of Practice 00:30:00 Lettings 00:30:00 Management and Maintenance 00:20:00 Ending the Tenancy and Communications & Resolving Complaints 00:15:00 Arrangements 00:15:00 Being a Lettings Negotiator Lettings Management Agent Services 00:20:00 Home Loans 00:15:00 Knowing When You're Ready To Buy 00:15:00 Is Your Lake Home For Sale? 01:00:00 Legal System & Lettings Management UK An Introduction to the UK legal system 00:15:00 Different Types of Investment Structures 00:15:00 Title & Registration 00:15:00 Finance in Lettings Management 00:15:00 Investment Purchase Procedure 00:15:00 Acquisition Costs 00:15:00 Land Usage 00:15:00 Planning & Environment 00:15:00 Investment Structure & Key Legislations 00:15:00 Mock Exam Mock Exam - Assistant Lettings Manager 00:20:00 Final Exam Final Exam - Assistant Lettings Manager 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Assistant Lettings Manager
Delivered Online On Demand11 hours 45 minutes
£25

Be a Great Leader From The Start

By SkillWise

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Be a Great Leader From The Start Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Be a Great Leader From The Start Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Be a Great Leader From The Start Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Be a Great Leader From The Start Course, like every one of Study Hub's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Be a Great Leader From The Start? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD QS-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Be a Great Leader From The Start there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Be a Great Leader From The Start course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Be a Great Leader From The Start does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Be a Great Leader From The Start was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Be a Great Leader From The Start is a great way for you to gain multiple skills from the comfort of your home. Section 01: Introduction Introduction 00:02:00 Section 02: Your New Job as a Manager Well Done! 00:02:00 It's a Different Job 00:03:00 You're Scared? Good! 00:02:00 Section 03: Your First 30 Days as a Manager The Manager Mindset 00:03:00 Set Expectations 00:04:00 Get Learning Leadership 00:03:00 Section 04: Shaping Your Own Culture What Is Culture? 00:02:00 Culture of Fairness 00:08:00 Section 05: Managing People People Are Crazy 00:02:00 Mastering One To One Meetings 00:05:00 Are You A Manager Or A Coach? 00:07:00 Section 06: Organisational Psychology Me? A Psychologist? 00:02:00 Emotional Intelligence 00:05:00 Section 07: Essential Processes You Need to Master Mastering Performance Evaluations 00:07:00 Welcoming New Starters 00:07:00 How to Hire a Diverse Workforce 00:06:00 Get The Basics Right Every Time! 00:02:00 Section 08: Conclusion Conclusion 00:02:00 Assignment Assignment - Be a Great Leader From The Start

Be a Great Leader From The Start
Delivered Online On Demand
£29

Be a Great Leader From The Start

By The Teachers Training

Overview Be a Great Leader From The Start Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Be a Great Leader From The Start Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: Introduction Introduction 00:02:00 Section 02: Your New Job as a Manager Well Done! 00:02:00 It's a Different Job 00:03:00 You're Scared? Good! 00:02:00 Section 03: Your First 30 Days as a Manager The Manager Mindset 00:03:00 Set Expectations 00:04:00 Get Learning Leadership 00:03:00 Section 04: Shaping Your Own Culture What Is Culture? 00:02:00 Culture of Fairness 00:08:00 Section 05: Managing People People Are Crazy 00:02:00 Mastering One To One Meetings 00:05:00 Are You A Manager Or A Coach? 00:07:00 Section 06: Organisational Psychology Me? A Psychologist? 00:02:00 Emotional Intelligence 00:05:00 Section 07: Essential Processes You Need to Master Mastering Performance Evaluations 00:07:00 Welcoming New Starters 00:07:00 How to Hire a Diverse Workforce 00:06:00 Get The Basics Right Every Time! 00:02:00 Section 08: Conclusion Conclusion 00:02:00 Assignment Assignment - Be a Great Leader From The Start 00:00:00

Be a Great Leader From The Start
Delivered Online On Demand1 hour 14 minutes
£27.99

Customer Service and Contact Centre Training Diploma

4.3(43)

By John Academy

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Customer Service and Contact Centre Training Diploma
Delivered Online On Demand21 hours 26 minutes
£25