767 Etiquette courses delivered Online

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that! Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support. Learning Outcome of Service Helpdesk & Technical Support: Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues. Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers. Active listening: Learn how to listen actively and respond appropriately to customer needs. Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues. Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment. Customer relationship management: Learn how to build and maintain strong customer relationships over time. Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications. This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses: Course 01: Service Helpdesk & Technical Support Course Course 02: IT Support Technician Training Course 03: Email Writing Training Course 04: Workplace Safety Course 05: Dealing With Difficult People Training Course Course 06: Document Control Course 07: GDPR Course 08: Level 2 Microsoft Office Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Workplace Confidentiality Course 11: Customer Relationship Management Service Helpdesk & Technical Support Skills Curriculum of Service Helpdesk & Technical Support Skills Bundle Course 01: Service Helpdesk & Technical Support Course Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash How will I get my Certificate? After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Service Helpdesk & Technical Support Skills Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle. Requirements Service Helpdesk & Technical Support Skills Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Service Helpdesk & Technical Support Skills Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Unleash your financial and real estate potential with our superior Real Estate & Financial Modeling bundle! Consisting of 25 meticulously designed courses, this comprehensive package offers you the opportunity to unlock a wealth of knowledge that spans across vital topics like property law, financial management, real estate investment, and much more. Regardless of your current experience level, these courses can elevate your understanding to new heights. Explore insightful and up-to-date content, all distilled from a vast array of theoretical sources. The course bundle includes not only a deep dive into core subjects such as financial modeling and property management but also essential soft skills, like negotiation and time management. In a competitive world where knowledge is the ultimate power, our bundle is the key to unlock your success. The real estate market and financial sector await your enhanced expertise and strategic mindset. Make the smart investment today with the Real Estate & Financial Modeling bundle. We proudly offer 25 courses within the Real Estate & Financial Modeling bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: Estate Agent Diploma Level 3 - CPD Certified Course 02: Real Estate Investor Training Course 03: Financial Modeling Using Excel Course 04: Financial Analysis Course Course 05: Investment Course 06: Anti-Money Laundering (AML) Course 07: Property Law and Taxation Course 08: Social Housing Management Course 09: Property Manager Course 10: Property Marketing Skill Course 11: Land Management Course 12: Real Estate: Time Management & Productivity Training Course 13: Financial Management Course 14: Sales in High Price Course 15: Growth Mindset for Success Course 16: Customer service Course 17: Diploma of Real Estate (Online) Course 18: Mortgage Adviser Course Course 19: Legal Advisor Training Course Course 20: Property Management Course 21: Commercial Law Course 22: Residential Property Sales Training Course Course 23: Business Etiquette and Professional Behavior Course 24: Negotiation Skills Certificate Course 25: Time Management In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes: Grasp the complexities of real estate and property law. Understand financial modeling and investment techniques. Develop skills in property management and marketing. Gain knowledge on commercial law and anti-money laundering procedures. Enhance your customer service and negotiation abilities. Master time management, productivity training, and growth mindset for success. Delve into topics like social housing management and residential property sales. This comprehensive collection of 25 individual courses equips you with a profound theoretical understanding of the dynamics of real estate and financial markets. This journey takes you on a detailed exploration of complex subjects such as property law and taxation, enabling you to comprehend the legal frameworks that govern the real estate landscape. Moreover, the intricacies of financial analysis and investment are dissected, offering you insights into the mechanisms that drive financial success and stability. Beyond hard skills, the bundle places a strong emphasis on cultivating essential soft skills. Courses on negotiation skills, business etiquette, professional behaviour, and time management are woven into the program, aiming to round off your learning experience with invaluable, transferrable abilities that can set you apart in any professional environment. The Real Estate & Financial Modeling bundle is thoughtfully designed to adapt to your learning rhythm. Whether you're a fast learner eager to dive headfirst into new topics or prefer a more gradual pace, this collection caters to your individual needs. Offering an empowering, intellectual journey, this bundle is committed to fostering both personal and professional growth, success, and ultimately, excellence. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in gaining theoretical knowledge in real estate and finance. Aspiring real estate professionals desiring a strong foundation in their chosen field. Current professionals seeking to enhance their knowledge and skill-set. Anyone wishing to understand the financial and legal aspects of property management. Career path Estate Agent: (£25,000 - £60,000 per annum) Financial Analyst: (£30,000 - £60,000 per annum) Investment Consultant: (£35,000 - £80,000 per annum) Property Manager: (£20,000 - £45,000 per annum) Mortgage Adviser: (£25,000 - £70,000 per annum) Legal Advisor in Real Estate: (£40,000 - £90,000 per annum) Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

This comprehensive course covers essential skills in office administration and effective time management. Participants will learn various aspects of office organization, communication, and productivity enhancement, enabling them to excel in administrative roles. From mastering communication skills to handling meetings and stress, this course equips learners with a well-rounded skill set for successful office administration. Learning Outcomes: Understand the fundamental principles of office administration. Develop effective communication and business writing skills. Master time management techniques for enhanced productivity. Learn stress management strategies to maintain a healthy work-life balance. Acquire proficiency in using Microsoft Office applications. Gain insights into organizing meetings and conferences successfully. Develop conflict management and resolution skills. Cultivate professionalism and business etiquette in workplace interactions. Why buy this Office Administration and Time Management Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Administration and Time Management Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals seeking to enhance their office administration skills. Professionals aiming to improve time management and productivity. Office managers, assistants, and administrative personnel. Anyone interested in developing effective communication and Microsoft Office skills. Prerequisites This Office Administration and Time Management Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good internet connection. Career path Office Administrator - Average Salary: £22,000 - £30,000 per year Administrative Coordinator - Average Salary: £25,000 - £35,000 per year Office Manager - Average Salary: £28,000 - £40,000 per year Executive Assistant - Average Salary: £30,000 - £45,000 per year Operations Supervisor - Average Salary: £32,000 - £48,000 per year Course Curriculum Module 01: Introduction to Office Administration Module 1: Introduction to Office Administration 00:17:00 Module 02: Skills of an Effective Administrator Module 2: Skills of an Effective Administrator 00:18:00 Module 03: Mail Services and Shipping Module 3: Mail Services and Shipping 00:27:00 Module 04: Effective Planning and Scheduling Module 4: Effective Planning and Scheduling 00:48:00 Module 05: Organising Meeting and Conferences Module 5: Organising Meeting and Conferences 00:27:00 Module 06: Business Writing Skills Module 6: Business Writing Skills 00:42:00 Module 07: Time Management Module 7: Time Management 00:37:00 Module 08: Stress Management Module 8: Stress Management 00:18:00 Module 09: Business Telephone Skills Module 9: Business Telephone Skills 00:21:00 Module 10: Communication Skills Module 10: Communication Skills 00:27:00 Module 11: Conflict Management Module 11: Conflict Management 00:16:00 Module 12:Business Etiquette Module 12: Business Etiquette 00:21:00 Module 13: Microsoft Office Skills Module 13: Microsoft Office Skills 00:07:00

Are you tired of sending out countless resumes and never hearing back? Frustrated by interviews that lead nowhere? It's time to transform your job search journey from daunting to dazzling! Imagine walking into an interview with confidence, knowing you have the skills to impress any employer. Transform your job search and land the job you deserve with our Job Search Skill Training course. Your dream job is waiting-let's find it together! Don't let another opportunity slip away. Invest in yourself today and watch your career take off. Enrol in our Job Search Skill Training course and turn your job search into a success story. Key Features: CPD Certified Job Search Skill Training course Free Certificate from Reed CIQ Approved Job Search Skill Training course Developed by Job Search Skill Training Specialist Lifetime Access Why Choose Our Course? Choosing our Job Search Skill course is a smart investment in your professional future. Our Job Search Skill course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Job Search Skill course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Job Search Skill course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Module 1: Navigating the UK Job Market Landscape Module 2: Crafting a Powerful Curriculum Vitae (CV) Module 3: Strategic Job Search Techniques in the UK Module 4: Harnessing the Power of LinkedIn for Job Hunt Module 5: Mastering Job Applications and Crafting Impactful Cover Letters Module 6: UK-Specific Interview Preparation Techniques Module 7: Post-Interview Etiquette, Follow-up, and Effective Negotiation Learning Outcomes: Understand the UK job market landscape and refine your job search skills. Craft a powerful CV using advanced job search skills. Apply strategic job search skills to find opportunities in the UK. Utilize LinkedIn effectively with refined job search skills. Master job applications and cover letters using targeted job search skills. Prepare for UK interviews with specialised job search skills. Practice post-interview etiquette, follow-up, and negotiation with confident job search skills. CPD 10 CPD hours / points Accredited by CPD Quality Standards Job Search Skill Training Course 1:39:02 1: Module 1: Navigating the UK Job Market Landscape 10:51 2: Module 2: Crafting a Powerful Curriculum Vitae (CV) 13:28 3: Module 3: Strategic Job Search Techniques in the UK 15:30 4: Module 4: Harnessing the Power of LinkedIn for Job Hunt 15:32 5: Module 5: Mastering Job Applications and Crafting Impactful Cover Letters 14:04 6: Module 6: UK-Specific Interview Preparation Techniques 14:57 7: Module 7: Post-Interview Etiquette, Follow-up, and Effective Negotiation 13:40 8: CPD Certificate - Free 01:00 Who is this course for? This Job Search Skill Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Job Search Skill Training. Moreover, this course is ideal for: Job seekers looking to enhance their job search skills. Recent graduates entering the UK job market. Professionals seeking career transitions or advancement in the UK. Individuals returning to the job market after a hiatus. International professionals aiming to navigate the UK job landscape. Requirements There are no requirements needed to enrol into this Job Search Skill Trainingcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Job Search Skill Training course. Career path After finishing this Job Search Skill Trainingcourse you will have multiple job opportunities waiting for you. Some of the following Job sectors of Job Search Skill Training are: Job Seeker/Job Applicant CV Writer/Editor LinkedIn Specialist Interview Coach Recruitment Consultant Career Advisor/Coach Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 7 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Mixing Social Learning and Digital Citizenship for your online presence The age of the internet is here and it's here to stay. The idea of the internet is spreading rapidly and hence the presence of people in the digital world is also growing. Everyone who uses online services is considered a digital citizen, and because of that, there need to be certain established rules on how to socialize in the largest populated community ever. That is where this course comes in. This course is an exciting blend of the two worlds of Social learning and Digital Citizenship. Firstly you will get to learn about various aspects of social learning and then about various aspects of digital citizenship and all the different elements to it. You will then move on to understand and use the internet appropriately. Following that, you get to explore the different aspects of the digital world such as digital etiquette, networking, security and how to deal with the bad side of the internet. Wait, don't close the browser yet because after all, that comes to the social learning aspect of this course. You will identify the right group dynamic, social culture at work and much more. So wait no more, win this game of the online social presence by taking this course now. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Social Learning Module One - Getting Started 00:30:00 Module Two - Setting the Right Group Dynamic (I) 01:00:00 Module Three - Setting the Right Group Dynamic (II) 01:00:00 Module Four - Develop a Social Learning Culture at Work (I) 00:30:00 Module Five - Develop a Social Learning Culture at Work (II) 01:00:00 Module Six - Develop a Culture of Social Learning at Work (III) 01:00:00 Module Seven - Role Playing (I) 01:00:00 Module Eight - Role Playing (II) 00:30:00 Module Nine - Utilizing the Right Tools (I) 01:00:00 Module Ten - Utilizing the Right Tools (II) 00:30:00 Module Eleven - Modeling and Observational Learning 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Digital Citizenship Module One - Getting Started 01:00:00 Module Two - What Is Digital Citizenship 00:30:00 Module Three - Being a Good Citizen 01:00:00 Module Four - Best Practices for Sharing 00:30:00 Module Five - Networking and Personal Branding (I) 01:00:00 Module Six - Networking and Personal Branding (II) 00:30:00 Module Seven - Digital Security and Safety (I) 01:00:00 Module Eight - Digital Security and Safety (II) 01:00:00 Module Nine - Dealing with the Dark side 01:00:00 Module Ten - Digital Etiquette (I) 01:00:00 Module Eleven - Digital Etiquette (II) 01:00:00 Module Twelve - Wrapping Up 01:00:00 Digital Citizenship Course- Activities 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer service is the assistance provided by a business or company to clients who are interested in their products and services. This is very crucial in any business since this will show your customers and potential clients how you will help them to keep their satisfaction even after their purchases have been made. To become an expert in customer service, you need to have skills in communication which this course will provide. Learn both communication and customer service skills in this complete course that will help you provide your customers with the best customer service they could ever ask for. Who is the course for? Business professionals who want to maintain their integrity through customer service People who are interested in learning more about communication and customer service Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Service Bundle Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Basics of Customer Service Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Service Bundle Course 00:30:00 Final Exam Final Exam- Customer Service Bundle Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Sharpen Your Virtual Management Skills, Enhance Your Productivity and Collaborate Effectively to Drive Results.

Provide your Customers with the Service that will leave a lasting impression Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Course Highlights Extended Diploma in Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Customer Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Extended Diploma in Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Basics of Customer Service Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Extended Diploma in Customer Service 00:30:00 Final Exam Final Exam- Extended Diploma in Customer Service 00:30:00