9447 ET courses

Embark on a transformative journey of healing and support with our 'Bereavement and Grief Counselling' course. Delve into the complexities of grief and bereavement, exploring the profound impact of loss on individuals and communities. From understanding the concept of counselling to addressing special issues in grief, this course offers comprehensive insights and practical strategies to navigate the grieving process. Throughout this course, you'll uncover the nuances of bereavement and grief, gaining a deep understanding of when grief begins and how it manifests in different circumstances. Explore the effects of sudden death and learn how to navigate mourning specific losses with empathy and sensitivity. Dive into the complexities of complicated grief reactions, equipping yourself with the skills to provide meaningful support to those experiencing profound loss. By the end of this course, you'll emerge with the knowledge and expertise to provide compassionate bereavement counselling and facilitate grief resolution. Gain insights into supporting children through grief and learn about ethical considerations in grief counselling practice. Whether you're a professional seeking to expand your skills or someone passionate about supporting others through challenging times, this course provides invaluable guidance and resources for navigating the delicate terrain of grief and bereavement. Learning Outcomes: Understand the concept of counselling and its application in bereavement support. Identify the stages and manifestations of grief and bereavement in life. Recognize the impact of sudden death and specific losses on the grieving process. Navigate complicated grief reactions with empathy and sensitivity. Provide professional help and ethical support for individuals experiencing grief and bereavement. Why buy this Bereavement and Grief Counselling? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Bereavement and Grief Counselling there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Bereavement and Grief Counselling course for? Counsellors and therapists seeking to specialize in grief and bereavement counselling. Healthcare professionals interested in expanding their expertise in supporting patients through loss. Educators and social workers aiming to better understand and address grief in their communities. Individuals looking to provide compassionate support to friends and family members experiencing bereavement. Anyone interested in learning about the complexities of grief and enhancing their ability to provide meaningful support. Prerequisites This Bereavement and Grief Counselling does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Bereavement and Grief Counselling was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Counsellor: £24,000 - £40,000 Per Annum Social Worker: £25,000 - £40,000 Per Annum Psychologist: £35,000 - £60,000 Per Annum Hospice Care Worker: £20,000 - £30,000 Per Annum Mental Health Nurse: £24,000 - £40,000 Per Annum Bereavement Support Worker: £20,000 - £35,000 Per Annum Course Curriculum Module 01: Concept of Counselling Concept of Counselling 00:10:00 Module 02: Bereavement and Grief in Life Bereavement and Grief in Life 00:10:00 Module 03: When Does Grief Begin? When Does Grief Begin? 00:10:00 Module 04: Effect of Sudden Death Effect of Sudden Death 00:10:00 Module 05: Mourning Specific Losses Mourning Specific Losses 00:10:00 Module 06: Complicated Grief Reactions Part 1 Complicated Grief Reactions Part 1 00:10:00 Module 07: Complicated Grief Reactions Part 2 Complicated Grief Reactions Part 2 00:10:00 Module 08: Special Issues in Grief Special Issues in Grief 00:10:00 Module 09: Children and Grief Children and Grief 00:10:00 Module 10: Professional Help for Adults Professional Help for Adults 00:10:00 Module 11: Grief Counselling and Grief Resolution Grief Counselling and Grief Resolution 00:10:00 Module 12: Ethical Issues in Grief Counselling Practice Ethical Issues in Grief Counselling Practice 00:10:00

Dive into the intricate labyrinth of the human mind with our 'Diploma in Psychology' programme. Beginning with the foundational principles, this course meticulously unravels various approaches and dimensions of psychology. From understanding the biological and behavioural aspects to decoding the mysteries behind emotions, motivations, and intelligence, every module is designed to spark intrigue. Further deepening your knowledge, this diploma sheds light on atypical behaviours, disorders, and the ethical issues surrounding psychological assessments. Learning Outcomes Grasp foundational concepts and the varied approaches in psychology. Understand the biological basis of behaviours and delve into developmental stages. Gain insights into social psychology, motivations, and factors influencing personality. Develop an understanding of various psychological disorders and their implications. Acquire knowledge of research methodologies and the ethics in psychological practices. Why choose this Diploma in Psychology course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Diploma in Psychology Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Diploma in Psychology course for? Aspiring psychologists aiming to build a robust foundation. Professionals in healthcare looking to understand psychological dynamics. Educators keen on understanding student behaviours. HR professionals aiming to comprehend workplace behaviours better. Anyone with a profound interest in understanding human behaviour and emotions. Career path Clinical Psychologist - Average Salary: £40,000 - £50,000 Forensic Psychologist - Average Salary: £35,000 - £47,000 Counselling Psychologist - Average Salary: £30,000 - £42,000 Educational Psychologist - Average Salary: £35,000 - £45,000 Research Psychologist - Average Salary: £27,000 - £39,000 Organisational Psychologist - Average Salary: £33,000 - £48,000 Prerequisites This Diploma in Psychology does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Psychology was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: The Foundation of Psychology The Foundation of Psychology 00:26:00 Module 02: Different Approaches of Psychology Different Approaches of Psychology 00:24:00 Module 03: Biological Psychology Biological Psychology 00:23:00 Module 04: Behavioural Psychology Behavioural Psychology 00:24:00 Module 05: Developmental Psychology: How Children Become Adults Developmental Psychology: How Children Become Adults 00:11:00 Module 06: Social Psychology Social Psychology 00:13:00 Module 07: Emotions in Terms of Psychology Emotions in Terms of Psychology 00:12:00 Module 08: Motivation: Why Do We Do What We Do? Motivation: Why Do We Do What We Do? 00:14:00 Module 09: Dealing with Stress and Anxiety Dealing with Stress and Anxiety 00:15:00 Module 10: Personality: Psychological Factors That Make You an Individual Personality: Psychological Factors That Make You an Individual 00:20:00 Module 11: Perception, Sensation and Love Perception, Sensation and Love 00:25:00 Module 12: Learning: Understanding Acquired Behaviour Learning: Understanding Acquired Behaviour 00:25:00 Module 13: Thinking: Exploring Mental Life Thinking: Exploring Mental Life 00:23:00 Module 14: Intelligence: In Pursuit of Rational Thought and Effective Action Intelligence: In Pursuit of Rational Thought and Effective Action 00:15:00 Module 15: Atypical Behaviours from a Psychological Perspective Atypical Behaviours from a Psychological Perspective 00:18:00 Module 16: Mood Disorders Mood Disorders 00:17:00 Module 17: Eating Disorders Eating Disorders 00:16:00 Module 18: Personality Disorders Personality Disorders 00:29:00 Module 19: Research Methods Research Methods 00:18:00 Module 20: Psychological Assessments Psychological Assessments 00:24:00 Module 21: Ethical Issues in Psychological Assessments Ethical Issues in Psychological Assessments 00:17:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Level 2 Diploma in Health and Social Care Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Level 2 Diploma in Health and Social Care Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Level 2 Diploma in Health and Social Care Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Level 2 Diploma in Health and Social Care Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Level 2 Diploma in Health and Social Care? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 2 Diploma in Health and Social Care there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 2 Diploma in Health and Social Care course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Level 2 Diploma in Health and Social Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Level 2 Diploma in Health and Social Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 2 Diploma in Health and Social Care is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01. Introduction to Health and Social Care Introduction to Health and Social Care 00:16:00 Module 02: Communication and its Relevance Communication and its Relevance 00:41:00 Module 03: Rights and Responsibilities as a Health and Social Care Worker Rights and Responsibilities as a Health and Social Care Worker 00:39:00 Module 04: Role as A Caregiver and Healthcare Professional Role as A Caregiver and Healthcare Professional 00:23:00 Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights Working in Health and Social Care; Promoting Equality, Diversity and Rights 00:46:00 Module 06: Important Principles and Policies in Health and Social Care Work Important Principles and Policies in Health and Social Care Work 00:20:00 Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 00:50:00 Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 00:48:00 Module 09: Safeguarding Vulnerable Individuals Safeguarding Vulnerable Individuals 00:49:00 Module 10: Health and Safety Responsibilities Health and Safety Responsibilities 00:51:00 Module 11 : The Economics of Healthcare The Economics of Healthcare 00:11:00 Module 12: Strategic Marketing for Health and Social Care Strategic Marketing for Health and Social Care 00:09:00 Module 13: Managing Finance in Health and Social Care Managing Finance in Health and Social Care 00:21:00 Module 14: Managing Service Delivery in Health and Social Care Managing Service Delivery in Health and Social Care 00:11:00

Embark on a thrilling path to becoming a master of mystery and surveillance with our Private Detective Training course. Imagine yourself stepping into a world where every detail tells a story, and your acumen can unveil the hidden truths behind the facade. This meticulously crafted course begins with an engaging exploration of the private detective's role, painting a vivid picture of the skills and discretion required. From there, learners are immersed in the intricacies of investigation, from categorising crimes to launching inquiries with precision and ethical consideration. Progress through the modules like chapters in a detective novel, where you will learn the art of crime scene preservation, mastering the snapshot technique to capture moments in time, pivotal for analysis. Further your journey through the discovery of evidence collection methods and the delicate task of locating individuals who have vanished. Become skilled in the dance of dialogue with advanced interview and interrogation strategies, unveiling layers of information from the most reticent of sources. With each step, you transform into the quintessential detective, ready to tackle cases with dexterity and uprightness. Learning Outcomes Master the principles and practices of effective private investigation. Analyse crime scenes with precision, documenting findings through expert photography. Develop proficiency in evidence collection and forensic methodologies. Employ advanced interrogation tactics to extract crucial information. Navigate the ethical and legal frameworks governing investigative work. Why choose this Private Detective Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Private Detective Training course for? Aspiring private investigators seeking foundational knowledge. Law enforcement officers diversifying their investigatory skills. Legal professionals aiming to deepen their understanding of crime scene management. Security personnel upgrading their surveillance and information-gathering tactics. Entrepreneurs venturing into private investigation services. Career path Private Investigator: £18,000 - £35,000 Forensic Investigator: £20,000 - £40,000 Surveillance Officer: £15,000 - £30,000 Legal Investigator: £25,000 - £45,000 Corporate Intelligence Analyst: £30,000 - £60,000 Security Manager: £25,000 - £50,000 Prerequisites This Private Detective Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Private Detective Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: An Introduction to the Concept of Being a Private Detective An Introduction to the Concept of Being a Private Detective 00:18:00 Module 02: Private Investigation Process Private Investigation Process 00:28:00 Module 03: Classification of Crime Classification of Crime 00:27:00 Module 04: Starting an Investigation Starting an Investigation 00:18:00 Module 05: Crime Scene Investigation and Photography (Part 1) Crime Scene Investigation and Photography (Part 1) 00:24:00 Module 06: Crime Scene Investigation and Photography (Part 2) Crime Scene Investigation and Photography (Part 2) 00:32:00 Module 07: Evidence Collection Evidence Collection 00:35:00 Module 08: Locating Missing People Locating Missing People 00:22:00 Module 09: Interview and Interrogation Techniques Interview and Interrogation Techniques 00:33:00 Module 10: Methods of identification and Sources of information Methods of Identification and Sources of Information 00:28:00 Module 11: Fingerprint Verification Fingerprint Verification 00:29:00 Module 12: Handwriting Examination Handwriting Examination 00:41:00 Module 13: Linking and Surveillance of Suspect Linking and Surveillance of Suspect 00:31:00 Module 14: Counter-Espionage & Counter-Surveillance Counter-Espionage and Counter-Surveillance 00:25:00 Module 15: Domestic Investigation and Types Domestic Investigation and Types 00:19:00 Module 16: Basic Operations of Firearms Basic Operations of Firearms 00:31:00 Module 17: Preparing Case Report Preparing Case Report 00:27:00 Module 18: Code of Ethics Code of Ethics 00:20:00 Module 19: Operating a Private Investigation Business Operating a Private Investigation Business 00:21:00 Assignment Assignment - Private Detective Training 00:00:00

The 'Leadership, Personal Development, and Networking' course is designed to equip individuals with essential management and leadership skills, along with personal development techniques. Participants will explore various leadership theories, communication strategies, negotiation techniques, and stress management methods, among other topics, to excel in their professional roles and build effective networks. Learning Outcomes: Understand the fundamental concepts of management and leadership and their roles in organizational success. Explore different leadership theories to identify effective leadership styles suitable for various situations. Improve management and leadership performance through the application of proven strategies and best practices. Foster high-performance teams by promoting collaboration, communication, and shared goals among team members. Learn motivational techniques to inspire and engage employees, enhancing their productivity and job satisfaction. Develop organizational skills to enhance efficiency, time management, and resource allocation. Master talent management principles to attract, retain, and develop a skilled and motivated workforce. Implement succession planning strategies to ensure smooth leadership transitions within the organization. Understand the fundamentals of business process management and its impact on organizational effectiveness. Enhance communication skills to convey ideas, instructions, and feedback effectively to team members and stakeholders. Learn negotiation techniques to achieve mutually beneficial outcomes in professional settings. Manage meetings efficiently and provide constructive feedback for continuous improvement. Navigate and manage organizational change effectively, minimizing resistance and maximizing positive outcomes. Improve time management skills to optimize productivity and achieve personal and professional goals. Develop stress management techniques to cope with workplace pressures and maintain overall well-being. Cultivate emotional intelligence in leadership to build better relationships and make well-informed decisions. Learn conflict management strategies to address and resolve conflicts constructively. Navigate office politics with tact and professionalism, fostering a harmonious work environment. Understand risk management principles and methods to mitigate potential risks and uncertainties. Explore the concepts of corporate responsibility and ethics, promoting ethical conduct and social responsibility within the organization. Why buy this Leadership, Personal Development and Networking? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Leadership, Personal Development and Networking you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Leadership, Personal Development and Networking does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Leadership, Personal Development and Networking was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Leadership, Personal Development and Networking is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 1: Understanding Management and Leadership Understanding Management and Leadership 00:39:00 Module 2: Leadership Theories Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams High Performance Teams 00:32:00 Module 5: Motivating Employees Motivating Employees 00:26:00 Module 6: Organisational Skills Organisational Skills 00:26:00 Module 7: Talent Management Talent Management 00:37:00 Module 8: Succession Planning Succession Planning 00:24:00 Module 9: Business Process Management Business Process Management 00:29:00 Module 10: Communication Skills Communication Skills 00:28:00 Module 11: Negotiation Techniques Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change Managing Change 00:22:00 Module 14: Time Management Time Management 00:37:00 Module 15: Stress Management Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict Managing Conflict 00:14:00 Module 18: Dealing with Office Politics Dealing with Office Politics 00:34:00 Module 19: Risk Management Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics Corporate Responsibility and Ethics 00:20:00

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

Do you want to learn how to practice digital citizenship? Do you want to get to communicate, search and stay safe online? If yes, then enrol now and benefit from the information provided in this course. Description: The Internet has changed the way that individuals connect, communicate, and connect business. The digital age has given many advantages. However, it has a drawback. Given the sheer volume of digital data that we send and get every day, it is critical to learning essential citizenship skills. These skills will help prevent slips and keep your digital connections running efficiently. In this course, students will gain the digital skills and their awareness of cultural and ethical implications of utilising digital technologies. You will also learn the skills required to become a powerful and efficient digital subject. Who is this course for? Individuals who use the internet on a daily basis for personal and professional life. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Digital Citizenship Course will be very beneficial and helpful, especially to the following careers: Security coordinator. Production worker. Network technician. Documentation specialist. Much more. Digital Citizenship Course Module One - Getting Started 01:00:00 Module Two - What Is Digital Citizenship 00:30:00 Module Three - Being a Good Citizen 01:00:00 Module Four - Best Practices for Sharing 00:30:00 Module Five - Networking and Personal Branding (I) 01:00:00 Module Six - Networking and Personal Branding (II) 00:30:00 Module Seven - Digital Security and Safety (I) 01:00:00 Module Eight - Digital Security and Safety (II) 01:00:00 Module Nine - Dealing with the Dark side 01:00:00 Module Ten - Digital Etiquette (I) 01:00:00 Module Eleven - Digital Etiquette (II) 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Digital Citizenship Course- Activities 00:00:00 Mock Exam Mock Exam- Digital Citizenship Course 00:20:00 Final Exam Final Exam- Digital Citizenship Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview of Telesales Executive Training Learn the golden rules to maintain strong relationships with customers and close deals over the phone by taking this Telesales Executive Training.  This Telesales Executive Training will teach you the telesales strategies to boost your sales. The course will introduce you to the skills and responsibilities expected of a telesales executive. Then, it will take you through the best practices for lead generation and sales presentation techniques to close more deals. From the easy-to-follow modules, you'll also learn how to make the perfect telesales pitch for your services and make a high volume of outbound calls to prospective customers. Finally, you'll explore the steps to handle demanding clients over the phone. Course Preview Learning Outcomes Learn how to make calls to potential clients to generate sales. Understand how to deliver effective sales presentations Learn the telemarketing techniques to achieve your sales target Be able to maintain up-to-date and accurate records of customer interactions Learn good telephone etiquette to make a positive impression on customers Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email Who Should Take this Telesales Executive Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Telesales Executive Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certification After completing and passing the Telesales Executive Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ The Telesales Executive Training provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Telemarketer Customer Service Advisor Telesales Agent Telesales Executive Telesales Representative Module 01: Introduction to Telesales Introduction to Telesales 00:13:00 Module 02: Prospecting and Lead Generation Prospecting and Lead Generation 00:15:00 Module 03: Sales Techniques and Strategies Sales Techniques and Strategies 00:18:00 Module 04: Call Preparation Call Preparation 00:08:00 Module 05: Call Response Call Response 00:11:00 Module 06: Staging the Call Staging the Call 00:11:00 Module 07: Dealing with Difficult Situations Dealing with Difficult Situations 00:11:00 Module 08: Closing the Call Closing the Call 00:09:00 Module 09: Telephone Etiquette Telephone Etiquette 00:23:00 Module 10: Sales Metrics and Performance Managemen Sales Metrics and Performance Managemen 00:14:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This comprehensive bundle encompasses two crucial areas in healthcare: Adult Nursing Training and Health and Social Care Training. Dive into the world of nursing, understanding legal, ethical, and professional standards, along with essential skills like communication, infection control, and medication administration. Explore various aspects of patient care across different life stages. In Health and Social Care, learn about communication, rights, responsibilities, safeguarding, risk management, and promoting equality and diversity. Equip yourself with the skills and knowledge to provide compassionate and dignified care for vulnerable adults. Learning Outcomes: Gain foundational knowledge of nursing principles and practices. Understand legal, ethical, and professional aspects of healthcare. Develop effective communication skills in patient care. Master infection control and asepsis techniques. Explore patient care across different life stages. Learn about immunity, pain management, nutrition, and oxygenation. Grasp the fundamentals of health and social care principles. Acquire skills in promoting equality, safeguarding, risk management, and health and safety. Why buy this Safeguarding Health and Dignity for Vulnerable Adults Bundle?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Safeguarding Health and Dignity for Vulnerable Adults Bundle you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Safeguarding Health and Dignity for Vulnerable Adults Bundle course is ideal for Aspiring nurses and healthcare professionals. Individuals pursuing a career in health and social care. Caregivers and support workers in healthcare settings. Anyone interested in providing dignified care for vulnerable adults. Prerequisites This Safeguarding Health and Dignity for Vulnerable Adults Bundle was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Registered Nurse - Average Salary: £24,000 - £40,000 per year. Health and Social Care Support Worker - Average Salary: £18,000 - £24,000 per year. Healthcare Assistant - Average Salary: £17,000 - £23,000 per year. Senior Care Assistant - Average Salary: £18,000 - £26,000 per year. Social Worker - Average Salary: £25,000 - £40,000 per year. Course Curriculum Adult Nursing Training Module 01: Introduction to Nursing 00:17:00 Working in Different Healthcare Settings 00:15:00 Module 03: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 00:52:00 Module 04: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 00:50:00 Module 05: Effective Communication in Nursing 00:47:00 Health and Safety in Nursing 00:47:00 Hygiene in Nursing 00:30:00 Infection Control 00:57:00 Asepsis in Nursing 00:16:00 Medication Administration in Nursing 00:18:00 Module 11: Adult Care in Different Life Stages 00:17:00 Module 12: Understanding Immune System in Nursing 00:28:00 Module 13: Rest and Sleep Management in Nursing 00:19:00 Module 14: Mobility and Immobility Issues of Patients in Nursing 00:17:00 Module 15: Pain Management for Nurses 00:24:00 Module 16: Nutrition in Nursing 00:25:00 Module 17: Fluid and Electrolyte Balance 00:23:00 Module 18: Assisting with Elimination 00:30:00 Module 19: Oxygenation in Nursing 00:30:00 Health and Social Care Training Module 01: Introduction to Health and Social Care 00:19:00 Communication and its Relevance 00:41:00 Rights and Responsibilities as a Health and Social Care Worker 00:39:00 Role as A Caregiver and Healthcare Professional 00:23:00 Working in Health and Social Care; Promoting Equality, Diversity and Rights 00:46:00 Important Principles and Policies in Health and Social Care Work 00:20:00 Module 07: Safeguarding Vulnerable Individuals 00:52:00 Module 08: Health and Safety Responsibilities 00:51:00 Module 09: Risk Management in Health and Social Care 00:03:00 Mock Exam Mock Exam - Safeguarding Health and Dignity for Vulnerable Adults Bundle 00:20:00 Final Exam Final Exam - Safeguarding Health and Dignity for Vulnerable Adults Bundle 00:20:00

Overview Learn the advanced concepts of compliance and risk management and save your business from filing fines and lawsuits.  The Advanced Compliance Management Training course will provide a comprehensive introduction to the five essential compliance elements. It will give you clear ideas on the compliance management system and explain how to implement CMS strategies to ensure your products and services comply with legal requirements.  Then, you'll learn key compliance auditing concepts to understand how well your company follows regulatory guidelines. Lastly, you'll learn the risk management strategies to identify, assess and monitor your business' compliance risks and improve efficiency.  Enrol today and obtain Advanced Compliance Management Training. Course Preview Learning Outcomes Understand what a compliance management system is Identify the five essential elements of compliance Find excellent tips for creating your compliance management plan Learn how to conduct a compliance audit Determine the role of ethics and compliance in business culture Explore the stages of compliance risk managemen Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From this Course? Compliance Management Compliance Audit Compliance Risk Management Who Should Take this Advanced Compliance Management Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Advanced Compliance Management Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Advanced Compliance Management Training Certification After completing and passing the Advanced Compliance Management Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ Advanced Compliance Management Training provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as:   Business Compliance Manager Risk and Compliance Manager Operations and Compliance Manager Compliance Advisory Manager Recruitment and Compliance Manager Corporate Tax Compliance Manager Module 1: Introduction to Compliance Introduction to Compliance 00:12:00 Module 2: Five basic elements of compliance Five Basic Elements of Compliance 00:20:00 Module 3: Compliance Management System (CMS) Compliance Management System (CMS) 00:20:00 Module 4: Compliance Audit Compliance Audit 00:30:00 Module 5: Compliance and Ethics Compliance and Ethics 00:21:00 Module 6: Risk and Types of Risk Risk and Types of Risk 00:19:00 Module 7: Introduction to Risk Management Introduction to Risk Management 00:19:00 Module 8: Risk Management Process Risk Management Process 00:12:00 Recommended Materials Recommended Readings - Compliance and Risk Management Diploma 00:00:00 Optional Assignment Optional Assignment - Compliance and Risk Management Diploma 00:00:00 Order Your Certificates and Transcript Order Your Certificates and Transcripts 00:00:00