Course Duration:
1 or 2 days (or modular format across 3–4 sessions)
Target Audience:
Team leaders, managers, project leads, HR professionals, and change champions responsible for initiating or supporting change within their teams or organisations.
Course Objectives
By the end of this course, participants will be able to:
Understand the dynamics and psychology of organisational change.
Apply change models to plan and implement change effectively.
Communicate change with clarity and empathy.
Anticipate and manage resistance to change.
Sustain momentum and embed change in culture and practice.
Course Outline
Module 1: The Nature of Change
Why change initiatives succeed or fail
Types of organisational change (strategic, cultural, technological, etc.)
The human side of change: uncertainty, fear, and motivation
Change vs transformation
Module 2: Change Management Models
Lewin’s Change Model (Unfreeze–Change–Refreeze)
Kotter’s 8-Step Change Model
ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement)
Choosing and applying the right model for your context
Module 3: Planning and Leading Change
Assessing readiness and mapping stakeholders
Creating a compelling vision for change
Developing a change plan and roadmap
Roles and responsibilities of leaders and change agents
Module 4: Communicating Through Change
Crafting key messages and change narratives
Communicating with transparency and empathy
Engaging employees and addressing concerns
Channels, timing, and frequency of communication
Module 5: Managing Resistance and Building Buy-In
Identifying sources of resistance
Strategies to understand and reduce resistance
Building coalitions and early adopters
Creating participation and ownership
Module 6: Embedding and Sustaining Change
Reinforcement strategies and recognition
Aligning systems, structures, and behaviours
Monitoring progress and adjusting plans
Measuring change success (KPIs, feedback loops)
Module 7: Leading Yourself Through Change
Emotional resilience and adaptability
Supporting your team while navigating uncertainty
Mindsets for change leadership
Self-reflection and personal action plan
Delivery Style
Interactive workshops with case studies and real-life examples
Group discussions, change simulations, and planning activities
Practical tools and templates for immediate workplace use
Course Materials Provided
Participant workbook
Change management templates (e.g. stakeholder map, change comms plan)
Change models quick reference guide
Personal action plan template
Optional Add-ons
Custom case study based on your organisation’s current change program
Post-course coaching or implementation support
Manager toolkit for cascading change conversations