8714 ET courses in Cardiff delivered Online

Telephone Skills Online Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone Skills course, you will develop better telephone communication skills. This Telephone Skills course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more. Learning Outcomes After completing this Telephone Skills course, you will be able to: Understand various aspects of phone etiquette Know how to use proper phone language Know how to handle inbound and outbound calls Know how to eliminate phone distractions Know how to handle rude or angry callers and much more. Why Choose Telephone Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Food Allergen Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. Free PDF certificate as soon as completing the Food Allergen Training course. 24/7 support via live chat, phone call or email. Courses are included in this Telephone Skills Bundle Course Course 01: Level 2 Customer Service Course Course 02: Level 4 Time Management Course [ Note: Free PDF certificate as soon as completing the Telephone Skills course] Course Curriculum of the Telephone Skills Module 01: Aspects of Phone Etiquette Module 02: Using Proper Phone Language Module 03: Eliminate Phone Distractions Module 04: Inbound Calls Module 05: Outbound Calls Module 06: Handling Rude or Angry Callers Module 07: Handling Interoffice Calls Module 08: Handling Voicemail Messages Module 09: Methods of Training Employees Module 10: Correcting Poor Telephone Etiquette Module 11: Wrapping Up Assessment Method of Telephone Skills After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Telephone Skills After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Telephone Skills This Telephone Skills course is ideal for those who want to develop their telephone skills. Requirements Telephone Skills There are no specific requirements for this Telephone Skills Course because it does not require any advanced knowledge or skills. Career path Telephone Skills After completing this Telephone Skills course, you may be able to pursue a variety of promising career opportunities.

Overview Immerse yourself in the dynamic world of public relations with our meticulously designed PR: Public Relations course. This course unlocks the doors to understanding the transformative power of effective communication within an organisation. PR: Public Relation is an essential element of any successful business, with over 55,000 PR specialists in the UK working tirelessly to manage the image and reputation of their respective organisations. Our course prepares you for a rewarding career in PR: Public Relations, equipping you with the knowledge and skills to navigate this bustling industry. Discover the art of maintaining corporate relationships, explore PR tactics, delve into crisis management, and much more. Your journey to becoming a PR: Public Relations expert starts here. This PR: Public Relations course covers the following topics: Comprehend the fundamental principles and role of public relations. Understand diverse concepts and theories in public relations. Organise and manage public relations activities effectively. Apply research techniques and strategies for public relations. Gain insights into various fields of PR practices. Evaluate ethical considerations and maintain professionalism in public relations. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the PR : Public Relation course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the PR : Public Relation course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the PR : Public Relation course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This PR : Public Relation is suitable for anyone aspiring to start a career in PR : Public Relation; even if you are new to this and have no prior knowledge on PR : Public Relation, this course is going to be very easy for you to understand.  And if you are already working in the PR : Public Relation field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this PR : Public Relation course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This PR : Public Relation course has no prerequisite.  You don't need any educational qualification or experience to enrol in the PR : Public Relation course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online PR : Public Relation course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum PR : Public Relation Introduction to Public Relations 00:19:00 Concepts of Public Relations 00:20:00 Management and Organisation of Public Relations 00:19:00 Public Relations Tactics and Research 00:28:00 Major Fields of Public Relations Practice Part I 00:22:00 Major Fields of Public Relations Practice Part II 00:22:00 Social Media and PR 00:20:00 Crisis management 00:28:00 Ethics & Professionalism in Public Relations 00:14:00

***Equip Yourself for Conflict Resolution with Mediation Basics for Conflict Management*** Did you know that according to a recent [CIPD]( Chartered Institute of Personnel and Development) report, 90% of HR professionals believe strong conflict resolution skills are important for a successful workplace? This "Mediation Basics for Conflict Management" course provides a comprehensive foundation for navigating disputes and fostering collaborative solutions. This "Mediation Basics for Conflict Management" course is designed to equip you with the theoretical knowledge and understanding to excel in the field of mediation. Through a series of engaging modules, you'll gain a strong grasp of core concepts, essential skills, and ethical considerations involved in this dynamic process. Learning Outcomes By participating in "Mediation Basics for Conflict Management," you will be able to: Define mediation and explain its role in conflict resolution. Identify the core skills necessary for effective mediation. Describe the different stages of the mediation process. Analyze the ethical principles and professional standards that govern mediation practice. Recognize special considerations that may arise in various mediation contexts. Apply your knowledge of mediation to better manage conflict situations. Delve into the core principles of mediation, starting with an exploration of introductory concepts and gradually advancing to essential skills crucial for effective mediation. Gain insights into the nuances of the mediation process and develop a profound understanding of the ethical standards that guide every mediator's practice. Course curriculum : Module 1: Introduction to Mediation Gain an overview of mediation, including its history, purpose, and significance in conflict management. Module 2: Essential Skills for Mediators Learn about the critical communication and interpersonal skills required for successful mediation. Module 3: The Mediation Process Understand the step-by-step process of mediation, from preparation to resolution. Module 4: Mediation Ethics and Professional Standards Explore the ethical principles and professional standards that guide mediators in their practice. Module 5: Special Considerations in Mediation Examine the unique challenges and considerations in various mediation contexts, such as workplace, family, and community disputes. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Mediation 15:04 1: Introduction to Mediation 15:04 Essential Skills for Mediators 17:39 2: Essential Skills for Mediators 17:39 The Mediation Process 15:39 3: The Mediation Process 15:39 Mediation Ethics and Professional Standards 19:12 4: Mediation Ethics and Professional Standards 19:12 Special Considerations in Mediation 17:25 5: Special Considerations in Mediation 17:25 Order Your CPD Quality Standard Certificate (Optional) 01:00 6: CPD Certificate (Optional) 01:00 Who is this course for? Mediation Basics for Conflict Management is ideal for anyone interested in: Pursuing a career in mediation Enhancing their conflict resolution skills in the workplace Building stronger relationships through effective communication Developing a deeper understanding of alternative dispute resolution (ADR) processes This course is designed to provide a strong theoretical foundation, and does not require prior experience in mediation. Requirements There are no prerequisites for this course. All participants will have the opportunity to actively engage with the course materials and ask questions to solidify their understanding of mediation principles. Career path Mediation is a growing field with applications in various sectors, including human resources, law, community organizations, and more. By successfully completing "Mediation Basics for Conflict Management," you'll be well-positioned to take the next step in your career path, potentially pursuing further training and certification to become a qualified mediator. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Forensic Psychology Course: Forensic Psychology Do you wish to see professionalism and trust fostered in the workplace via effective forensic psychology? Take our forensic psychology course to master this field. The foundations of forensic psychology will be covered in this forensic psychology course. The ability to analyse criminal conduct is taught in the forensic psychology course. This forensic psychology course also explains forensic questioning and interviewing. The forensic psychology course also covers forensic psychopathology and criminal profiling. Moreover, the forensic psychology course teaches ethics in forensic psychology. This forensic psychology course covers forensic research methodologies as well as forensic report writing. Join our forensic psychology course if you want to work in this field. [ Note: Free PDF certificate as soon as completing the Forensic Psychology course]

Explore the dynamic field of Health and Social Care with our Level 3 course. Gain comprehensive knowledge and practical skills to excel in providing quality care. Enrich your understanding of healthcare systems, social issues, and interpersonal communication. Elevate your career in the rewarding and impactful realm of health and social care with this accredited Level 3 program.

Overview of Early Childhood Mental Health Early Childhood Mental Health is very important because the first years of a child's life build the foundation for their future feelings and wellbeing. In the UK, 1 in 8 children under the age of five face some kind of mental health problem, but only 30% get the right support early enough. This course gives you the knowledge and skills to notice, understand, and help with young children’s emotional development during these important years. You will learn how early life experiences affect a child's mental health as they grow. Understanding Early Childhood Mental Health helps you see how strong emotional support can make a child more confident and ready for the future. There is also a growing need for people who work in Early Childhood Mental Health, with a 15% increase in specialist jobs expected by 2026 across the UK. By learning about early assessment methods, trauma-informed care, and good practices in supporting children, you will be well-prepared to help children when they need it most. Each part of this course will help you build your skills to create safe, caring spaces for young children. Supporting Early Childhood Mental Health early on helps children feel stronger, happier, and ready for life's challenges. Your role will make a real difference to children's lives and futures. This Early Childhood Mental Health Course will help you to learn: Use key child development theories to support Early Childhood Mental Health. Recognise common mental health problems in young children. Understand the different factors that affect children’s emotional wellbeing and growth. Use simple assessment tools to check children's emotional development. Create ways to build strong and positive parent-child relationships. Plan trauma-informed practices to support young children in early years settings. Who is this course for? This course is perfect for: Early years educators who want to better support children's mental health and create caring classrooms. Healthcare professionals working with young children who want to improve early support for emotional and mental development. Parents and caregivers who wish to understand their children's emotional needs and build stronger relationships. Social workers and family support workers who need to spot early signs of mental health issues and offer the right help. Early childhood programme managers who are responsible for setting up safe, nurturing, and trauma-informed environments for young children. Process of Evaluation After studying the Early Childhood Mental Health Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Early Childhood Mental Health Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Early Childhood Mental Health course. Career Path Completing this Early Childhood Mental Health course can lead to roles such as: Early Childhood Mental Health Consultant – £35,000 to £45,000 per year Child Wellbeing Practitioner – £28,000 to £38,000 per year Early Years Mental Health Specialist – £30,000 to £42,000 per year Family Support Worker – £24,000 to £32,000 per year Early Intervention Coordinator – £26,000 to £36,000 per year Course Curriculum Module 01: Foundations of Early Childhood Mental Health 00:16:00 Module 02: Common Mental Health Disorders in Early Childhood 00:17:00 Module 03: Factors Influencing Early Childhood Mental Health 00:26:00 Module 04: Assessing and Promoting Emotional Development 00:22:00 Module 05: Supporting Positive Parent-Child Relationships 00:14:00 Module 06: Early Intervention and Treatment Approaches 00:18:00 Module 07: Creating Trauma-Informed Early Childhood Settings 00:24:00 Module 08: Ethical and Professional Practices 00:33:00 Module 09: Professional Development and Reflective Practice 00:16:00

Health and Social Care Diploma Level 3 Overview   Develop the knowledge and expertise required to become an excellent health and social care professional with our exclusive level 3 Health and Social Care Diploma. In this course, you will gain in-depth knowledge and be able to work on your skills.  This course is divided into 11 units and each unit is packed with valuable information. Here you will learn about the rights and responsibilities of health and social care workers. In addition, the course will acquire the skills required for safeguarding vulnerable adults. Furthermore, you will grasp the principles of risk management in health and social care settings.  Along with valuable skill sets, this course will also provide you with a certificate of achievement. So enrol now and boost your career! Why choose this Health and Social Care Diploma course Earn a CPD certificate upon successful completion No need to worry about hidden charges Tutor assistance on every weekday Practical and honest assessments performed immediately Personal PDF certificate awarded on passing Original copies of your certificate sent the next working day for as little as £4.99. Gain valuable and recognised experience without leaving your home Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £4.99. Print copy by post is also available at an additional cost of £9.99 and same for PDF and printed transcripts. Who is this course for? The Health and Social Care - Level 3 Diploma has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Health and Social Care - Level 3 Diploma. Enrol on the Health and Social Care - Level 3 Diploma and learn a new professional skill from anywhere, at any time! Course Content Module 01: Introduction to Health and Social Care Introduction to Health and Social Care 00:16:00 Module 02: Communication and its Relevance Communication and its Relevance 00:48:00 Module 03: Rights and Responsibilities as a Health and Social Care Worker Rights and Responsibilities as a Health and Social Care Worker 00:40:00 Module 04: Role as A Caregiver and Healthcare Professional Role as a Caregiver and Healthcare Professional 00:25:00 Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights Working in Health and Social Care; Promoting Equality, Diversity and Rights 00:48:00 Module 06: Important Principles and Policies in Health and Social Care Work Important Principles and Policies in Health and Social Care Work 00:21:00 Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 00:50:00 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 00:48:00 Module 09: Safeguarding Vulnerable Individuals Safeguarding Vulnerable Individuals 00:50:00 Module 10: Health and Safety Responsibilities Health and Safety Responsibilities 00:53:00 Module 11: Risk Management in Health and Social Care Risk Management in Health and Social Care 00:32:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

CCTV Operator Training: CCTV To keep your community secure, are you looking for a course similar to CCTV Operator Training? For you to learn about this device and its functions, we have created an incredible CCTV Operator Training course. You will learn all you need to enter an interesting and fulfilling career with our CCTV Operator Training. You will learn about the many kinds of CCTV systems and how to run them efficiently from the CCTV Operator Training. In addition, the CCTV Operator Training teaches students how to spot and report unusual activities. The legal and ethical aspects of CCTV operating are also explained in the CCTV Operator Training. All things considered, the CCTV Operator Training is ideal for understanding data protection techniques. Sign up in our CCTV Operator Training to learn how to watch CCTV footage and report any suspicious behaviour with the right documentation. Main Course: CCTV Operator Training [ Note: Free PDF certificate as soon as completing the CCTV Operator Training: CCTV course] CCTV Operator Training: CCTV This Food Safety course consists of 17 modules. Who is this course for? CCTV Operator Training: CCTV Anyone interested in learning about the complexities of CCTV technology should take this CCTV Operator Training. Requirements CCTV Operator Training: CCTV To enrol in this CCTV Operator Training: CCTV Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our CCTV Operator Training: CCTVcourse. Be energetic and self-motivated to complete our CCTV Operator Training: CCTV course. Basic computer Skill is required to complete our CCTV Operator Training: CCTV course. If you want to enrol in our CCTV Operator Training: CCTV course, you must be at least 15 years old. Career path CCTV Operator Training: CCTV Numerous work options will become available to you upon completion of the CCTV Operator Training. For example, novice CCTV operator, seasoned CCTV operator, and many more!

Audiology Course Online: Audiology Do you want to learn about interdisciplinary collaboration and ethical considerations within the field of audiology? If so, then quickly enrol in our audiology course. An audiology course covers the fundamental principles of hearing science and diagnostic procedures. Also, the audiology course explains rehabilitation techniques for individuals with hearing impairments. Students in the audiology course learn about the anatomy and physiology of the auditory system and audiometric testing methods. Moreover, the audiology course teaches hearing aid technology, cochlear implants, and communication strategies for patients across the lifespan. The audiology course curriculum typically includes practical training in conducting assessments, interpreting results, and counselling patients. Enrol in our audiology course if you are interested in auditory processing disorders, balance disorders, and research methodologies in audiology. Special Offers of this Audiology: Audiology Course This Audiology: Audiology Course includes a FREE PDF Certificate. Lifetime access to this Audiology: Audiology Course Instant access to this Audiology: Audiology Course Get FREE Tutor Support to this Audiology: Audiology Course [ Note: Free PDF certificate as soon as completing the Audiology Course Online: Audiology Course] Audiology Course Online: Audiology This Childcare and Audiology Course consists of 10 modules. Discover the world of audiology with our comprehensive Audiology course! Dive deep into audiology principles, practices, and techniques. Gain expertise in audiology assessments and treatments. Our Audiology course equips you with essential skills to excel in audiology and make a significant impact. Enroll today to advance your career in audiology! Who is this course for? Audiology Course Online: Audiology This audiology course is intended for interested persons who want to improve their knowledge and abilities in this subject. Requirements Audiology Course Online: Audiology To enrol in this Audiology Course, students must fulfil the following requirements: Audiology: Good Command over English language is mandatory to enrol in our Audiology Course. Audiology: Be energetic and self-motivated to complete our Audiology Course. Audiology: Basic computer Skill is required to complete our Audiology Course. Audiology: If you want to enrol in our Audiology Course, you must be at least 15 years old. Career path Audiology Course Online: Audiology Completing the audiology course can lead to fascinating employment options in a variety of related sectors.

Provide assistance and comfort to injured athletes and martial artists. By taking this Martial Arts First Aid course, you will realise that Martial Arts activities have their own set of challenges and common injuries due to their reliance on muscles and bones. This can result in potentially painful wounds or life-threatening injuries, but after completing this exclusive Martial Arts First Aid training, you will be fully prepared to help casualties. Through this Martial Arts First Aid course, you will quickly learn how to identify and treat all associated injuries. This Martial Arts First Aid course teaches professional methods for preserving life and safety in the event of an accident or crisis. You will learn how to stabilise the situation before medical personnel arrive, as well as how to relieve pain and distress. It is a fantastic way to support the Martial Arts industry while also contributing to the community. Why choose this Martial Arts First Aid course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Learning Outcomes After completing this Martial Arts First Aid course, the learner will be able to: Understand the basics of Martial Arts First Aid. Know how to carry out an emergency First Aid Kit. Gain in-depth knowledge of CPR & recovery positions. Gain a solid understanding of common injuries such as ear injuries, dental injuries, choking, fainting, etc. Recognise Medical Emergencies. Know how to prevent injury. Know how to keep health records. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Martial Arts First Aid course. Who is this course for? This Martial Arts First Aid course is ideal for any potential First Aider who wishes to provide medical assistance to those who practice any form of Martial Arts. This could also be useful for instructors or practitioners. Requirements There are no particular requirements for this Martial Arts First Aid course because it doesn't call for any specialized training.