353 ESS courses in Edinburgh

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

Data centre infrastructure course description This course provides a foundation in data centre infrastructure technologies. It begins with a tour of virtualisation and the impact of this on the network before moving on to the spine and leaf design, how it works and how to scale. Layer 2 technologies enabling this architecture are studied in terms of the impact on the data centre. The course then progresses onto how Layer 3 technologies such as BGP, EVPN and VXLAN are used in data centre networks. The course then studies interconnecting data centres finishing with a section on automation and orchestration of both underlay and overlay networks. What will you learn Explain the spine and leaf architecture Recognise the impact of virtualisation, containers and orchestration on the network Describe how the following technologies are used in data centres: Multi port aggregation Overlay networks MBGP, VRFs, EVPN VXLAN COOP Data centre infrastructure course details Who will benefit: Staff involved with Data centres. Prerequisites: Network fundamentals for engineers Duration 2 days Data centre infrastructure course contents What is Ethernet? Data centres versus enterprise networks. Servers, Blades, Racks, Clusters, Storage, Virtual Machines, Hosts, guests, containers, orchestration. Virtual switches. Distributed switches. Live migrations (e.g. vMotion). IP addressing and VM traffic. Data centre network architecture Spine leaf design. North south traffic, East West traffic, Scaling: Ports, bandwidth. N+1 redundancy, ratio East West optimisation, oversubscription. 2 tier versus 3 tier Leaf/Spine. Pods. Underlay, Overlay L2 technologies STP vs link aggregation vs multi link aggregation. LACP, LLDP, CDP. Scalability. VLANs and VLAN pruning. L2 design recommendations. Disabling STP on edge ports. L3 technologies Underlay, Overlay, VXLAN, VTEP, VXLAN overlay forwarding, EVPN, IS-IS, COOP, MP BGP, VRFs, EBGP, IBGP, AS numbers, route reflectors. Anycast gateways. MTU considerations-for data and control planes. BUM traffic. Data centre interconnects Pods, fabrics, multi pods, multi fabric, multi site. VXLAN with BGP/EVPN Data center interconnect. Cloud integration, Inter Site Networks. Automation Automation and orchestration, Zero touch provisioning, Devops, Netops, telemetry automated configuration for underlay and overlay, SDN.

ZigBee training course description A hands on course covering the entire ZigBee protocol stack. ZigBee operation, primitives and frame formats are covered in detail using software tools to test and analyse ZigBee commands and demonstrate how these affect the 802.15.4 MAC. Analysers are used to decode packet formats. What will you learn Describe the ZigBee architecture and applications. Explain the workings of ZigBee protocol stack including the 802.15.4, NWK, APS and ZDO sub layers. Describe in detail the ZigBee primitives and how they are used to pass data; make networks; join networks and repair networks. Secure ZigBee networks. ZigBee training course details Who will benefit: Technical staff requiring grounding in ZigBee including application engineers. Prerequisites: RF fundamentals. Duration 2 days ZigBee training course contents Wireless data overview What is 802.15.4 and ZigBee? WLAN, WPAN, Bluetooth vs. ZigBee. Markets. Applications and architecture. ZigBee demonstration. ZigBee Standards and technology The 7-layer model, IEEE WPAN standards overview, 802.15.4 & ZigBee, ZigBee alliance. ZigBee Protocol stack The ZigBee 5 layer model, The network (NWK) sub layer, Application support sub layer (APS), the ZigBee Device Object (ZDO). 802.15.4 Radio Frequencies, modulation, power, DSSS, BPSK/ O-QPSK, channels, symbols, chips and bit rate. 802.15.4 PHY PHY data transfer primitives. The PHY packet. PHY PIB management. 802.15.4 MAC layer The MAC layer overview, CSMA/CA, addresses, frame types, super frames, MAC layer: Data, Data control, Scan and join, PAN maintenance, MAC PIB. Hands on 802.15.4 frame analysis. ZigBee Topologies Point to point topology, star topology, cluster tree, wired integration. Hands on Building a ZigBee network. ZigBee frame formats General frame format, data frames, command frames. Hands on Analysing ZigBee frames. ZigBee NWK NWK data primitives: Request. Confirm. Indication. NWK management primitives: Network discovery, network formation. Permit joining. Start router. Join. Direct join. Leave. Reset. Sync. NWK database management. Hands on NWK analysis ZigBee APS Address mapping, matching devices, binding devices, binding tables. Hands on APS analysis. ZigBee ZDO Device roles, binding requests, initiating and responding, device discovery, service discovery, network management. ZDO Endpoint 0. ZigBee Security Security issues, security modes, MAC security, NWK security, APS security. Applications Writing ZigBee applications, application profiles, End points, Endpoint addressing, clusters of attributes, broadcasts. Hands on Sample ZigBee application.

Carrier Ethernet training course description Ethernet is now the interface of choice for nearly all networking. This comprehensive course looks at the ways carriers can provide this Ethernet interface for their WANs and MANs. The course assumes delegates already have a solid foundation in Ethernet switching and so concentrates on just the Ethernet technologies for Carrier Ethernet. What will you learn Describe the main Carrier Ethernet services. Evaluate transports for Carrier Ethernet. Explain how Ethernet can work over MPLS and SDH. Explain the Ethernet technologies used to enable Carrier Ethernet. Carrier Ethernet training course details Who will benefit: Network engineers. Staff working for carriers. Prerequisites: Definitive Ethernet switching for engineers. Duration 2 days Carrier Ethernet training course contents Introduction What is Ethernet? LANs, MANs, WANs, Ethernet and switches in the LAN. Traditional LAN/WAN integration, routers. The Ethernet interface for the WAN. Standards: IEEE, MEF, OIF, Ethernet Alliance. Carrier Ethernet Services E-line: EPL, EVPL. E-LAN: EP-LAN, EVP-LAN. E-Tree: EP-Tree, EVP-Tree. Ethernet Services attributes. Applications: Carrier Ethernet for businesses, Mobile backhaul. Multicasting. Service attributes Bandwidth profiles, bandwidth parameters, Class of Service, QoS, MTU, Protection mechanisms: STP, RSTP, MSTP, Link aggregation, G.8031, G.8032. Transporting Carrier Ethernet The main options. 'Pure' Ethernet, Ethernet over SDH, Ethernet over WDM, Ethernet over MPLS. Ethernet switching, addresses and MAC address tables. Carrier Ethernet access technologies. EFM. Ethernet over MPLS What is MPLS, MPLS-TE, MPLS-VPN, L2 VPNs, VPLS, VPWS. MPLS Fast Reroute. CET 'Pure' Ethernet, Provider bridging 802.1d, Provider Backbone Bridges 802.1ah. Traffic engineering 802.1Qay. Carrier Ethernet technologies 802.1ad VLAN stacking, 802.1AX Link aggregation. 802.1Q QoS. OAM Standards, layers, interworking

Broadband access training course description ADSL is a broadband technology providing fast Internet access (amongst other applications) over existing telephone lines. This course covers an overview of the DSL family, what ADSL is through to how ADSL works. What will you learn Describe what ADSL is. Describe how ADSL works. Describe the ADSL architecture. Recognise the limitations of ADSL. List the elements required for an ADSL installation. Broadband access training course details Who will benefit: Network engineers and anyone who will be working with ADSL. Prerequisites: Intro to data communications & networking Duration 2 days Broadband access training course contents What is ADSL? Broadband definitions, OSI layer 1, ADSL services, WANS. ADSL features: always on, point to point, Asymmetric, speeds. ADSL benefits, xDSL family, standards, history, example DSL forum documents. ADSL architecture The big picture, The PSTN and telephones, Digital and analogue, PSTN and modems, ADSL vs. modem speeds, Block 1: Customer premises, Block 2: The last mile, Block 3: The exchange, Block 4: the core network. Customer premises Splitters, micro filters, splitter architectures, Splitterless ADSL, ADSL modems, USB, ADSL routers. The local loop ADSL PHY, Some basics, ADSL margins, speed implications, distances, RADSL, Line testing, whoosh tests, line coding, multiple channels, FDM, echo cancellation, Modulation: AM, FM, PM, QAM, QAM constellations, DMT, CAP, Framing, Superframes, fast data mode, interleaved mode, RADSL revisited. The exchange Local exchange ADSL items, DSLAMs, ADSL racks, Contention. The core network The role of the core network, ATM, ATM VPI/VCI, ATM cells, ATM layers, AAL5, RAS, Home gateways. ADSL and the higher layers Layer 2 choices, PPPoA, PPP, CHAP, Layer 4 and above, ADSL and ATM. Installing and configuring ADSL Choosing providers, line activation, hardware requirements, Configuring layer 1 and layer 2, Configuring IP. Summary ITU ADSL standards

Essential SD-WAN training course description SD-WAN is rapidly growing in use. This vendor neutral course starts with an introduction to what SD-WAN is and when it is useful. Each main area of SD-WAN is then studied in more detail to enable delegates to recognise the technologies used in SD-WAN and then use this information to evaluate SD-WAN products. What will you learn Describe what SD-WAN is (and isn't). Explain how SD-WAN works. Evaluate SD-WAN products. Compare and contrast SD-WAN with other technologies such as MPLS, Ethernet, SDN, NFV and WAN optimisation. Essential SD-WAN training course details Who will benefit: Anyone wishing to learn about SD-WAN. Prerequisites: Network fundamentals. Duration 1 day Essential SD-WAN training course contents What is SD-WAN? What is SD and SDN? What is WAN? Branch/ Office. MPLS, MPLS vs Internet, Ethernet, Broadband, LTE/4G, Cable, Satellite. The impact of the cloud. Single console, Dynamic path selection, automation. Why SD-WAN? Single console Network management, orchestration, administration. Example GUI interfaces. Northbound and southbound APIs. Dynamic path selection SD-WAN transports, Overlay networks, security. VPNs, IPsec. QoS and prioritization. Policies, traffic path rules. Application specific routing, bonding, optimisation. Automation Time saving, removing errors. Zero touch, ZOOM, ZTP. The role of the orchestrator. Real time monitoring of the network. APIs. Architecture and products Hardware solutions, software solutions, virtual appliances. Clouds. SD-WAN edge devices, SDWAN controllers, Orchestrators. HA and SD-WAN. Riverbed, Cisco, Juniper, others. Summary SD-WAN doesn't replace MPLS, virtualisation and SD-WAN. Relationship with SDN and NFV. SDWAN versus WAN optimisation.

About this Training Course  This five-day course provides an intermediate level of understanding of the geomechanical factors that affect wellbore instability, sand production and hydraulic fracture design. The course is structured such that upon completion, participants will have understood the value that geomechanics can bring to drilling, completion and production operations and will be able to leverage this value wherever it applies. The course emphasis will be on integrating the topics presented through a combination of lectures, case-studies and hands-on exercises. A special focus will be on how geomechanics knowledge is extracted from routinely acquired well data and how it is applied in the prediction and prevention of formation instability. Course Highlights The course is essentially non-mathematical and makes wide use of diagrams, pictures and exercises to illustrate the essential concepts of geomechanics Essential Rock Mechanics Principles Wellbore Stability Analysis Anisotropic Rock Properties for unconventional projects Lost Circulation and Wellbore Strengthening applications Sand Production Management Input to Hydraulic Fracture design Salt instability Training Objectives By attending this training, you will be able to acquire the following: Apply the basic concepts of geomechanics to identify, predict and mitigate against formation instability during drilling, completion and production Target Audience This course is intended for Drilling Engineers, Well Engineers, Production Technologists, Completion Engineers, Well Superintendents, Directional Drillers, Wellsite Supervisors and others, who wish to further their understanding of rock mechanics and its application to drilling and completion. There is no specific formal pre-requisite for this course. However, attendees are requested to have been exposed to drilling, completions and production operations in their positions and to have a recommended minimum of 3 years of field experience. Trainer Your Expert Course Instructor is an operational geomechanics advisor with over 46 years of experience in exploration, development and production in the upstream oil and gas industry. After obtaining a BSc (Hons) Physics degree from Aberdeen University, he worked for a variety of oil service companies in wireline operations, management and formation evaluation, before joining Schlumberger in 1995. Since 2000 he has worked principally in real-time geomechanics operations and developing acousto-geomechical applications, taking on the role of geomechanics advisor and technical manager within the Europe-Africa area of operations. Before forming his own company in 2014, Your Expert Course Instructor was one of Schlumberger's principal instructors, delivering cross-discipline internal and external geomechanics training to petrophysicists, geologists, reservoir, petroleum, well construction and drilling engineers at operating company locations, training centers and operational centers worldwide. Through extensive operational and wellsite experience gained in the North Sea, Europe, Africa, South America and the Far East, he has gained a broad based knowledge of drilling, production, log data acquisition, analysis and interpretation that has allowed him to develop and deliver pragmatic solutions to the geomechanical challenges of drilling, sand production, fracturing and unconventional reservoirs, faced by operators. His principal interests include the development and application of acousto-geomechanical techniques for the evaluation of anisotropic formations and fracture systems and the identification and prevention of wellbore instability POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

If you have at least 5 years working experience and you would like to attain Gold Card status via the Experienced Worker route by joining the City & Guilds 2346 NVQ Level 3, you will also need to hold the below two pre-requisite qualifications: City & Guilds 2391-52 Inspection and Testing Course C&G 2382-22 BS7671 18th Edition

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RFID training course description This training course focuses on the technologies used in Radio Frequency Identification (RFID). What will you learn Describe the RFID architecture. Design RFID systems. Evaluate tag types. Recognise common RFID problems. RFID training course details Who will benefit: RFID technologists and system engineers. Prerequisites: RF fundamentals. Duration 2 days RFID training course contents What is RFID? Review of RF basics, what is RFID, RFID history, RFID base system architecture, frequency bands used by RFID, comparison with barcodes. RFID applications Supply chain, asset tracking, theft reduction, retail, access control, tolls. Tags Tag features, types of tag, passive and active, chips, read only, read write, affixing tags, selecting location to affix a tag, tag orientation and location, tag stacking, impact of rate of movement, tag data formats. Interrogators/readers Interrogation zones, interrogator types, antennas, read distance tests, multiple interrogators, synchronisation, dense interrogator environment issues. RFID peripherals. Standards and regulations Global regulatory requirements, regional regulatory requirements, ISO, ETSI, FCC, EPC, safety regulations/issues. Testing and troubleshooting Read rate problems, improperly tagged items, tag failure. RFID system design Antenna types, interference, antenna location and spacing, how many antennas? How many interrogators? tag types, grounding considerations, cabling, site diagrams.