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17100 ESS courses in Sheffield delivered Online

Counselling: PTSD, Trauma and Children Care

By NextGen Learning

Counselling: PTSD, Trauma and Children Care Course Overview This comprehensive course on Counselling: PTSD, Trauma and Children Care provides learners with a deep understanding of trauma's impact on children and adolescents, including post-traumatic stress disorder (PTSD). It explores counselling theories, ethical considerations, and therapeutic approaches tailored to young clients. Designed to equip learners with essential knowledge and communication skills, the course emphasises recognising symptoms, assessing needs, and offering supportive interventions. Learners will gain valuable insight into working with vulnerable populations, including those affected by substance abuse, anxiety, depression, and self-harm. The course prepares participants to engage confidently in various counselling environments, fostering empathy and professional competence to support children and families through crisis and recovery. Course Description This course offers an in-depth exploration of counselling approaches specific to trauma, PTSD, and child and adolescent care. Covering key theoretical models and contemporary psychotherapeutic methods, it addresses legal, cultural, and ethical frameworks integral to counselling practice. Learners will study diverse mental health disorders affecting young people, such as mood, personality, eating, and sleeping disorders, and how these intersect with trauma. The curriculum also includes techniques for crisis intervention, low intensity cognitive behavioural therapy (CBT), and the role of medication in treatment. Emphasis is placed on developing communication skills, empathy, and client engagement strategies essential for effective therapeutic relationships. With a focus on school and family settings, this course prepares learners to confidently support children and adolescents navigating complex emotional and psychological challenges. Counselling: PTSD, Trauma and Children Care Curriculum Module 01: Counselling and Counsellors Module 02: Theories and Models of Counselling (Part 1) Module 03: Theories and Models of Counselling (Part 2) Module 04: Legal, Cultural and Ethical Issues in Professional Counselling Module 05: Forms of Psychotherapy Module 06: Childhood and Adolescent Psychiatric Disorders Module 07: Counselling Children and Adolescents in Schools Module 08: Counselling Trauma and Substance Abuse Module 09: Counselling Stress and Anxiety Disorders Module 10: Counselling Personality Disorders Module 11: Counselling Mood Disorders and Depression Module 12: Counselling Eating & Sleeping Disorders Module 13: Life Coaching and Career Counselling Module 14: Couple and Family Counselling Module 15: Counselling Self-Harm and Suicide Module 16: Engaging and Assessing the Patients Module 17: Helping the Client in Crisis Module 18: Crisis Intervention Module 19: Low Intensity CBT Treatment Module 20: Medication and Therapy in the Treatment of Mental Illness Module 21: Communication Skills and Empathy in Counselling (See full curriculum) Who is this course for? Individuals seeking to support children and adolescents affected by trauma. Professionals aiming to enhance counselling skills in mental health and youth care. Beginners with an interest in psychological support and therapeutic practices. Care workers, educators, and health practitioners working with young people. Career Path Counsellor specialising in trauma and child mental health Youth Support Worker or Youth Mental Health Practitioner School Counsellor or Educational Psychologist Assistant Mental Health Advisor or Crisis Intervention Specialist Family Support Worker or Social Care Practitioner

Counselling: PTSD, Trauma and Children Care
Delivered OnlineFlexible Dates
£7.99

Professional Plumbing

4.9(27)

By Apex Learning

Overview TThe demand for skilled professionals in the plumbing industry is rapidly increasing, making it one of the most sought-after trades globally. The Professional Plumbing course is designed to equip you with essential plumbing skills and knowledge to excel in this hands-on career. From understanding pipe systems to mastering plumbing installation and maintenance, this course covers every crucial aspect of the plumbing trade. Throughout the course, you will learn about water systems, sanitation practices, and how to troubleshoot common plumbing issues. Gain expertise in plumbing regulations, safety standards, and using the latest plumbing tools and techniques to ensure efficiency and compliance. Whether you're starting your career or looking to advance in the plumbing industry, this course offers the foundation for success. Enrol today in the Professional Plumbing course and gain the practical knowledge required to excel as a plumbing technician or plumbing engineer. Start building a career in a thriving industry that offers stability and growth opportunities. So enrol in this course today to fast track your career ladder. Key Features of the Course: FREE Professional Plumbing CPD-accredited certificate Get a free student ID card with Professional Plumbing training (£10 applicable for international delivery) Lifetime access to the Professional Plumbing course materials The Professional Plumbing program comes with 24/7 tutor support Get instant access to this Professional Plumbing course Learn Professional Plumbing training from anywhere in the world The Professional Plumbing training is affordable and simple to understand The Professional Plumbing training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the Professional Plumbing course. After successfully completing the Professional Plumbing course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Professional Plumbing. It is available to all students, of all academic backgrounds. Requirements Our Professional Plumbing is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Unlock a range of career opportunities with the Professional Plumbing course. Explore these rewarding paths: Plumbing Technician Plumbing Engineer Pipefitter Maintenance Plumber Sanitation Specialist Plumbing Supervisor Course Curriculum 12 sections • 12 lectures •Basic Components of Plumbing •Principles of Effective Plumbing Systems •Tools Used for Plumbing: •Process of Plumbing •Central Heating Systems •Domestic Cold-Water System •Hot Water System - Part 1 •Hot Water System - Part 2 •The Sanitation System and Repairs •Installation of a Domestic Rainwater System •Plumbing Projects Case Study •Plumbing Standards in the UK

Professional Plumbing
Delivered Online On Demand3 hours
£9.99

Coding with Scratch

4.9(27)

By Apex Learning

Overview Dive into the exciting world of coding with our comprehensive Coding with Scratch course. From the very start, you’ll be introduced to the basics, including how to get started with Scratch, creating and manipulating sprites, and setting up engaging backdrops. As you progress, you'll explore essential coding concepts such as motion blocks, looks, sound, and events, giving you a solid foundation in coding fundamentals. The course continues with in-depth tutorials on control, operators, sensing, and variables, which are crucial for developing complex coding projects. A sample activity and guidance on creating your own sample activities will provide practical, hands-on experience. Perfect for beginners and those looking to enhance their coding skills, this course offers a structured approach to mastering coding with Scratch, equipping you with the tools to build your own interactive projects and games. So enrol in this course today to fast-track your career ladder. Key Features of the Course: FREE Coding with Scratch CPD-accredited certificate Get a free student ID card with Coding with Scratch training (£10 applicable for international delivery) Lifetime access to the Coding with Scratch course materials The Coding with Scratch program comes with 24/7 tutor support Get instant access to this Coding with Scratch course Learn Coding with Scratch training from anywhere in the world The Coding with Scratch training is affordable and simple to understand The Coding with Scratch training is entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the Coding with Scratch course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Coding with Scratch. It is available to all students, of all academic backgrounds. Requirements Our Coding with Scratch is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Explore diverse career opportunities with our Coding with Scratch course: Junior Software Developer: £25,000 - £35,000 Game Designer: £28,000 - £40,000 Coding Instructor: £22,000 - £30,000 Interactive Media Designer: £30,000 - £45,000 Educational Technologist: £25,000 - £38,000 App Developer: £30,000 - £50,000 Course Curriculum 5 sections • 17 lectures • 01:54:00 total length •Meet your instructor: 00:01:00 •Article 1: 00:58:00 •Article 2: 00:10:00 •Getting Started with Scratch: 00:02:00 •Sprites: 00:03:00 •Backdrops: 00:02:00 •Motion blocks: 00:04:00 •Looks: 00:05:00 •Sound: 00:02:00 •Events: 00:04:00 •Control: 00:05:00 •Operators: 00:01:00 •Sensing: 00:05:00 •Variables: 00:03:00 •Sample Activity: 00:01:00 •How to make a sample activity: 00:08:00 •Assignment - Coding with Scratch: 00:00:00

Coding with Scratch
Delivered Online On Demand2 hours
£9.99

Engineering Calculus Made Simple (Derivatives)

4.9(27)

By Apex Learning

Overview: This comprehensive course on Engineering Calculus Made Simple (Derivatives) will deepen your understanding of this topic. This comprehensive Engineering Calculus course covers all the critical facets of Engineering Calculus, equipping students with the essential knowledge of Engineering Calculus to oversee complex Engineering calculations seamlessly. From understanding Integration & Derivation to mastering Differential Calculus, this Engineering Calculus diploma offers a holistic approach to the dynamic world of construction management. After successful completion of this Engineering Calculus course, you can acquire the required skills in this sector. This Engineering Calculus Made Simple (Derivatives) comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. Master key areas, of Engineering Calculus, and propel your career in this dynamic field. So enrol in this Engineering Calculus course today to fast-track your career ladder. Key Features of the Electrician (Electrical Training) with Electrical Engineering Bundle: FREE Electrician (Electrical Training) with Electrical Engineering CPD-accredited certificate Get a free student ID card with Electrician (Electrical Training) with Electrical Engineering training (£10 applicable for international delivery) Lifetime access to the Electrician (Electrical Training) with Electrical Engineering course materials The Electrician (Electrical Training) with Electrical Engineering program comes with 24/7 tutor support Get instant access to this Electrician (Electrical Training) with Electrical Engineering course Learn Electrician (Electrical Training) with Electrical Engineering training from anywhere in the world The Electrician (Electrical Training) with Electrical Engineering training is affordable and simple to understand The Electrician (Electrical Training) with Electrical Engineering training is entirely online Enrol as an electrician (electrical training) with the electrical engineering bundle today!! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Engineering Calculus Made Simple (Derivatives). It is available to all students, of all academic backgrounds. Requirements Our Engineering Calculus Made Simple (Derivatives) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 10 lectures • 03:34:00 total length •Module 01: Introduction: 00:08:00 •Module 02: Functions: 00:24:00 •Module 03: Limits: 00:42:00 •Module 04: The Derivative: 00:40:00 •Module 05: Trig Identities: 00:22:00 •Module 06: The Squeeze Theorem: 00:31:00 •Module 07: The Derivative of Sin(x): 00:08:00 •Module 08: The Derivative of Cos(x): 00:10:00 •Module 09: Other Derivatives: 00:29:00 •Assignment - Engineering Calculus Made Simple (Derivatives): 00:00:00

Engineering Calculus Made Simple (Derivatives)
Delivered Online On Demand6 hours
£9.99

Environmental Impact Assessment (EIA) online course

By Xpert Learning

About Course Master Environmental Impact Assessment (EIA) and Champion Sustainable Development with This Online Course Unleash your potential to understand, assess, and mitigate the environmental impacts of development projects with our comprehensive Environmental Impact Assessment (EIA) online course. Dive deep into legal frameworks, methodologies, real-world case studies, and best practices in order to equip yourself with the knowledge and skills to navigate the EIA process from A to Z. EIA Learning Outcomes/Course Objectives: Grasp the fundamentals of EIA: Understand the principles, purpose, and importance of EIA in ensuring sustainable development. Master the legal and regulatory landscape: Navigate relevant environmental laws, regulations, and policies governing the EIA process. Navigate the EIA process with expertise: Implement best practices in every stage of the EIA process, from screening and scoping to impact assessment, mitigation measures, and public engagement. Integrate social and cultural considerations: Assess the social and cultural implications of projects and ensure equitable distribution of benefits and burdens. Evaluate biophysical impacts: Analyze the potential impacts of projects on air, water, soil, flora, fauna, and ecosystem services. Manage cumulative and indirect effects: Identify and address the broader implications of projects, including cumulative and indirect effects on the environment. Develop effective mitigation and enhancement measures: Formulate practical strategies to minimize negative impacts and maximize positive environmental outcomes. Engage stakeholders effectively: Foster meaningful public participation and incorporate stakeholder feedback throughout the EIA process. Craft comprehensive Environmental Management Plans (EMPs): Design robust EMPs to monitor environmental impacts, implement mitigation measures, and ensure compliance. Navigate review, auditing, and decision-making: Understand the review and auditing processes and prepare for informed decision-making on project proposals. Stay ahead of the curve: Explore emerging trends and innovations in EIA, ensuring your skillset remains relevant in an evolving field. Target Audience: Environmental professionals: Consultants, scientists, engineers, and policymakers involved in conducting or reviewing EIAs. Project developers and proponents: Gain insights into the EIA process and its implications for project planning and approvals. NGOs and community organizations: Equip yourselves with the knowledge and tools to advocate for sustainable development and participate effectively in the EIA process. Students and individuals passionate about sustainability: Build a strong foundation in EIA and contribute to positive environmental change. Requirements: Curiosity and interest in environmental issues. A passionate interest in understanding and addressing environmental challenges is essential for engaging with this course. Basic understanding of scientific concepts. Familiarity with fundamental science principles will enhance your comprehension of complex environmental processes. Willingness to learn and adapt. Embrace a commitment to exploring new ideas and staying updated on best practices in the evolving field of EIA. Enroll today and become an EIA champion! This in-depth online course empowers you to navigate the EIA process with confidence. It also ensures sustainable development and a healthier planet for all. What Will You Learn? Grasp the fundamentals of EIA: Understand the principles, purpose, and importance of EIA in ensuring sustainable development. Master the legal and regulatory landscape: Navigate relevant environmental laws, regulations, and policies governing the EIA process. Navigate the EIA process with expertise: Implement best practices in every stage of the EIA process, from screening and scoping to impact assessment, mitigation measures, and public engagement. Integrate social and cultural considerations: Assess the social and cultural implications of projects and ensure equitable distribution of benefits and burdens. Evaluate biophysical impacts: Analyze the potential impacts of projects on air, water, soil, flora, fauna, and ecosystem services. Manage cumulative and indirect effects: Identify and address the broader implications of projects, including cumulative and indirect effects on the environment. Develop effective mitigation and enhancement measures: Formulate practical strategies to minimize negative impacts and maximize positive environmental outcomes. Engage stakeholders effectively: Foster meaningful public participation and incorporate stakeholder feedback throughout the EIA process. Craft comprehensive Environmental Management Plans (EMPs): Design robust EMPs to monitor environmental impacts, implement mitigation measures, and ensure compliance. Navigate review, auditing, and decision-making: Understand the review and auditing processes and prepare for informed decision-making on project proposals. Stay ahead of the curve: Explore emerging trends and innovations in EIA, ensuring your skillset remains relevant in an evolving field. Course Content Environmental Impact Assessment Environmental Impact Assessment Legal and Regulatory Frameworks Legal and Regulatory Frameworks EIA Process and Methodologies EIA Process and Methodologies Social and Cultural Considerations Social and Cultural Considerations Biophysical Impact Assessment Biophysical Impact Assessment Cumulative and Indirect Effects Cumulative and Indirect Effects Mitigation and Enhancement Measures Mitigation and Enhancement Measures Public Participation and Stakeholder Engagement Public Participation and Stakeholder Engagement Environmental Management Plans (EMPs) and Monitoring Environmental Management Plans (EMPs) and Monitoring EIA Review, Auditing, and Decision-making EIA Review, Auditing, and Decision-making Best Practices and Case Studies Best Practices and Case Studies Emerging Trends in EIA Emerging Trends in EIA A course by Xpert Learning RequirementsCuriosity and interest in environmental issuesBasic understanding of scientific concepts Audience Environmental professionals: Consultants, scientists, engineers, and policymakers involved in conducting or reviewing EIAs. Project developers and proponents: Gain insights into the EIA process and its implications for project planning and approvals. NGOs and community organizations: Equip yourselves with the knowledge and tools to advocate for sustainable development and participate effectively in the EIA process. Students and individuals passionate about sustainability: Build a strong foundation in EIA and contribute to positive environmental change. Audience Environmental professionals: Consultants, scientists, engineers, and policymakers involved in conducting or reviewing EIAs. Project developers and proponents: Gain insights into the EIA process and its implications for project planning and approvals. NGOs and community organizations: Equip yourselves with the knowledge and tools to advocate for sustainable development and participate effectively in the EIA process. Students and individuals passionate about sustainability: Build a strong foundation in EIA and contribute to positive environmental change.

Environmental Impact Assessment (EIA) online course
Delivered Online On Demand3 hours
£9.99

Advanced Copywriting

By Xpert Learning

About Course Elevate Your Copywriting Skills to Persuasive Excellence with Advanced Copywriting Master the art of captivation with language and create distinctive, memorable promotions that drive results. In the world of marketing, words are your most powerful tools. With the right words, you can capture attention, arouse interest, and ultimately persuade your audience to take action. But crafting truly compelling copy requires more than just basic grammar and syntax. It demands an understanding of human psychology, the nuances of language, and the ability to weave your message into a captivating narrative. In this comprehensive Advanced Copywriting course, you will delve into the depths of persuasive writing and discover the secrets to creating copy that truly resonates with your target audience. Led by experienced copywriter, author, and marketing coach Marcia Yudkin, you will gain mastery over 25 advanced copywriting techniques that will transform your writing from ordinary to extraordinary. What You'll Learn: Harness the Power of Creative Wording: Master techniques like unexpected metaphors, sensory detail, and strategic teasing to ignite curiosity, earn trust, and spark a desire for your offerings. Avoid Creative Pitfalls: Learn to identify and avoid missteps that can misdirect, baffle, or overwhelm your readers, ensuring your message is delivered with clarity and impact. Gain Real-World Insights: Analyze 239 examples from actual marketing copy, spanning high-tech, small-business, and consumer brands, to solidify your understanding of effective and ineffective approaches. Explore a Comprehensive Toolkit: Discover a wide range of advanced techniques, including:The art of exaggeration without overstepping into hypeUsing comedic elements to delight and engage your audienceEmploying musicality in language to evoke emotions and convey sensationsHarnessing the power of questions to pique curiosity and encourage engagementUnleashing the power of vivid description to stimulate imaginations and drive salesDifferentiating metaphors from mixed metaphors for clear and effective communicationUnderstanding the importance of audience awareness in crafting persuasive copyUtilizing curiosity to captivate readers beyond bullet pointsEmploying the 'dimensionalizing difference' to clarify complex ideasDiscovering an often-overlooked ingredient that boosts credibility and strengthens your pitchRevitalizing predictable phrases with fresh perspectivesUnderstanding the power of twos and threes in specific techniquesRecognizing and harnessing the power of contrastApplying criteria for refining and polishing your final drafts Why This Course is Different: Plain English Explanations: Unlike other courses that rely on obscure terminology, Advanced Copywriting breaks down complex concepts into easy-to-understand explanations, ensuring you grasp the essence of each technique. Thorough Coverage: Rather than focusing on a few select techniques, this course delves into a comprehensive range of 25 advanced copywriting methods, providing you with a well-rounded arsenal of persuasive writing tools. Real-World Examples: Instead of relying on literary quotes, Advanced Copywriting draws from actual marketing copy, providing you with practical examples of how these techniques are applied in real-world scenarios. Unparalleled Depth: With over 200 short passages illustrating effective and ineffective copywriting practices, you'll gain a deep understanding of how to apply these techniques successfully. Who Should Enroll: Aspiring Copywriters: Elevate your copywriting skills from beginner to expert and learn the art of crafting compelling, persuasive copy that drives results. Seasoned Copywriters: Expand your repertoire of copywriting techniques and refine your skills to create even more impactful marketing materials. Marketers: Gain a deeper understanding of the power of words and how to effectively communicate your brand's message to your target audience. Business Owners: Learn how to create high-converting marketing materials that attract customers, generate leads, and boost sales. Enroll Today and Transform Your Copywriting Skills: Elevate your copywriting skills to new heights and become a master of persuasive writing. With Advanced Copywriting, you'll gain the knowledge and tools necessary to create captivating copy that resonates with your audience and drives results for your business. What Will You Learn? Understand how to use words creatively to attract and persuade customers Know 25 different word crafting techniques to attract attention, explain and trigger sales Get plenty of practice recognizing and assessing attempted creative word uses Have a library of 200+ vivid, real-world business examples to refer to in the future Course Content Introduction Course Preview Creative Techniques: Surprise Introduction Unexpected, Vivid Words Exaggeration Freshened Cliché Foreign Spice Puns Kicker Creative Techniques: Richness Adding Emotion Adding Sensory Language Adding Detail Comparison Metaphor Contrast Cultural References Authority Creative Techniques: Structure and Sound Repetition Parallelism Alliteration Sound Rhyming Triads Questions Creative Techniques: Content Strategies Scenario Anecdotes and Stories Teasing Naming Dangers to Avoid Overreach Huh? Tired Moves Refining Your Creation Word Order and Sentence Variety Verbs and Pronouns Length Vague Points and Hedges Tone Let's Review Test #1 Test #2 Conclusion Over and Out A course by Marcia Yudkin Marketing Coach, Introvert Advocate RequirementsNo prerequisites. Best for anyone who truly wants to succeed as a copywriter. Audience Aspiring copywriters ready to go beyond the basics Business owners or marketers who supervise copywriters Consumers who want to understand techniques in the marketing they consume Audience Aspiring copywriters ready to go beyond the basics Business owners or marketers who supervise copywriters Consumers who want to understand techniques in the marketing they consume

Advanced Copywriting
Delivered Online On Demand
£9.99

Customer Service for Hospitality

4.9(27)

By Apex Learning

Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00

Customer Service for Hospitality
Delivered Online On Demand4 hours
£9.99

Leadership & Management Diploma

4.9(27)

By Apex Learning

Overview Thrive in your workplace by gaining essential leadership & management skills through our all-inclusive Leadership & Management Diploma course. This comprehensive program is designed to equip you with the knowledge and expertise necessary to become a qualified leader, proficient in effective management practices. You will explore the fundamental differences between leadership and management, understand their significance, and learn how to navigate the complexities of organizational dynamics. Throughout the Leadership & Management Diploma course, you will delve into crucial topics such as conflict management and the various responsibilities that come with effective leadership & management. By engaging with practical scenarios and real-world applications, you'll develop advanced interpersonal communication skills that enable you to align your strategies and address management challenges swiftly and effectively. Enhance your career prospects by enrolling in the Leadership & Management Diploma today! This Leadership & Management Diploma course will provide you with the tools to excel in any leadership role and make a significant impact within your organization. Don't miss the opportunity to elevate your career in leadership & management. Key Features of the Course: FREE Leadership & Management Diploma CPD-accredited certificate Get a free student ID card with Leadership & Management Diploma training (£10 applicable for international delivery) Lifetime access to the Leadership & Management Diploma course materials The Leadership & Management Diploma program comes with 24/7 tutor support Get instant access to this Leadership & Management Diploma course Learn Leadership & Management Diploma training from anywhere in the world The Leadership & Management Diploma training is affordable and simple to understand The Leadership & Management Diploma training is entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the Leadership & Management Diploma course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Leadership & Management Diploma. It is available to all students, of all academic backgrounds. Requirements Our Leadership & Management Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path With the Leadership & Management Diploma, you can explore a variety of rewarding career opportunities, including: Team Leader: £25,000 - £40,000 Project Manager: £30,000 - £50,000 Operations Manager: £35,000 - £60,000 Department Manager: £30,000 - £55,000 HR Manager: £35,000 - £60,000 General Manager: £40,000 - £70,000 Course Curriculum 1 sections • 20 lectures • 08:39:00 total length •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:37:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:35:00 •Corporate Responsibility and Ethics: 00:14:00

Leadership & Management Diploma
Delivered Online On Demand9 hours
£9.99

Real Estate Agent | Online Course

4.9(27)

By Apex Learning

Overview In the dynamic world of property sales, becoming a successful estate agent requires more than just basic knowledge; it demands a comprehensive understanding of the industry. Our Real Estate Agents | Online Course offers an in-depth exploration of all essential aspects of real estate, equipping you with the skills needed to excel as an estate agent. From mastering property valuation and market analysis to learning advanced negotiation techniques, this course is designed to prepare you for a thriving career in real estate. Our online course provides flexible learning options, allowing you to gain expertise in key areas such as property management, client relations, and legal regulations affecting estate agents. With engaging content and practical insights, you'll develop the knowledge and confidence needed to navigate the real estate market and advance your career as a top-notch estate agent. Enrol today and take the first step towards becoming a successful real estate professional. Key Features of the Course: FREE Real Estate Agents CPD-accredited certificate Get a free student ID card with Real Estate Agents training (£10 applicable for international delivery) Lifetime access to the Real Estate Agents course materials The Real Estate Agents program comes with 24/7 tutor support Get instant access to this Real Estate Agents course Learn Real Estate Agents training from anywhere in the world The Real Estate Agents training is affordable and simple to understand The Real Estate Agents training is entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the Real Estate Agents | Online Course course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Real Estate Agents | Online Course. It is available to all students, of all academic backgrounds. Requirements Our Real Estate Agents | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 13 lectures • 07:30:00 total length •Module 1: Estate Agent: An Introduction: 00:04:00 •Module 2: Different Types of Estate Agents: 00:04:00 •Module 3: Getting Started on the Job: 00:04:00 •Module 4: Listing Property: Finding the Sellers: 00:05:00 •Module 5: Valuation Process: 00:05:00 •Module 6: Negotiating as Estate Agent: 00:05:00 •Module 7: Selling Property: Finding the Buyers: 00:05:00 •Module 8: Letting Property: 00:06:00 •Module 9: Technology for Estate Agents: 00:07:00 •Module 10: Regulation of Estate Agents: 00:05:00 •Additional Reading Materials - Real Estate Agents: 06:00:00 •Mock Exam - Real Estate Agents | Online Course: 00:20:00 •Final Exam - Real Estate Agents | Online Course: 00:20:00

Real Estate Agent | Online Course
Delivered Online On Demand8 hours
£9.99

Professional Bookkeeping Course

4.9(27)

By Apex Learning

Overview The Professional Bookkeeping Course offers a comprehensive introduction to the essential principles of bookkeeping, covering key concepts and practical techniques. Begin with an overview of the difference between bookkeeping and accounting, and delve into foundational topics such as the accounting equation and the expanded accounting equation. The course provides detailed insights into various bookkeeping practices, including recording transactions, handling credit and cash purchases, and managing credit and cash sales. Learn to differentiate between unearned revenues, prepaid expenses, and unrecorded expenses, as well as to apply depreciation and understand different types of discounts. As you progress, you'll master the accrual accounting system and the double-entry accounting system, including practical applications with the general journal and general ledger. This course is designed to build a solid foundation in bookkeeping skills, preparing you for effective financial record-keeping and reporting. Whether you’re new to bookkeeping or looking to refine your skills, this program offers a structured approach to managing financial transactions and ensuring accuracy in your bookkeeping practices. Key Features of the Course: FREE Professional Bookkeeping Course CPD-accredited certificate Get a free student ID card with Professional Bookkeeping Course training (£10 applicable for international delivery) Lifetime access to the Professional Bookkeeping Course materials The Professional Bookkeeping Course program comes with 24/7 tutor support Get instant access to this Professional Bookkeeping Course Learn Professional Bookkeeping Course training from anywhere in the world The Professional Bookkeeping Course training is affordable and simple to understand The Professional Bookkeeping Course training is entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the Professional Bookkeeping Course course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Professional Bookkeeping Course. It is available to all students, of all academic backgrounds. Requirements Our Professional Bookkeeping Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 27 lectures • 01:04:00 total length •Introduction: 00:01:00 •Difference between Bookkeeping and Accounting: 00:01:00 •Accounting Equation - Assets, Liabilities and Owners' Equity: 00:04:00 •Expanded Accounting Equation - Revenues and Expenses: 00:02:00 •Transactions: 00:02:00 •Accounts: 00:03:00 •Accrual Accounting System: 00:03:00 •Double-Entry Accounting System - General Journal and General Ledger: 00:03:00 •Recording Transactions: 00:02:00 •Credit Purchases: 00:02:00 •Cash Purchases: 00:01:00 •Credit Sales: 00:04:00 •Cash Sales: 00:02:00 •Unearned Revenues: 00:02:00 •Prepaid Expenses: 00:02:00 •Unrecorded Expenses: 00:04:00 •Unrecorded Revenue: 00:02:00 •Depreciation: 00:03:00 •Types of Discounts: 00:03:00 •Discount Allowed: 00:04:00 •Discount Received: 00:03:00 •Exercise 1: 00:03:00 •Exercise 2: 00:03:00 •Exercise 3: 00:03:00 •Exercise 4: 00:01:00 •Exercise 5: 00:01:00 •Assignment - Professional Bookkeeping Course: 00:00:00

Professional Bookkeeping Course
Delivered Online On Demand2 hours
£9.99