507 ESC courses delivered Online

Overview of Palliative and End of Life Care In the golden hush of twilight years, the tenderness of care weaves stories of solace. With an ageing population of over 12 million aged 65 and above, the UK witnesses an escalating demand for palliative and end of life care. Our Palliative and End of Life Care Training course is your gateway to enter this realm of profound impact. With the industry set to burgeon by 20% in the next decade, there's an ever-present need for skilled professionals to champion dignified and compassionate end of life journeys. Dive deep into holistic assessments, navigate the nuances of legal considerations, and become a pillar of support in those poignant final chapters. Here lies your chance to carve a career and touch lives in the most profound way. Embrace the calling. This Palliative and End of Life Care Training Course covers the following topics: Understand the principles of palliative and end of life care. Determine and identify stages of illness accurately. Conduct a holistic assessment for patients in palliative. Develop and utilise advanced care planning for patients. Provide appropriate care at the end of life and post-death. Navigate legal issues and access further support in palliative. In this Palliative and End of Life Care Training course, you will: Sharpen your skills to help you advance your Palliative and End of Life Care career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your career. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Palliative and End of Life Care course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Palliative and End of Life Care is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Palliative and End of Life Care course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Palliative and End of Life Care Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Palliative and End of Life Care Module 1: Introduction to Palliative & End of Life Care 00:45:00 Module 2: Identification of the Stage of Illness 00:15:00 Module 3: Palliative Care Holistic Assessment 00:15:00 Module 4: Advance Care Planning 00:30:00 Module 5: Care at the End of Life 00:15:00 Module 6: Care after Death 00:15:00 Module 7: Further Support, Training and Development 00:10:00 Module 8: Legal Issues 00:30:00 Module 9: Glossary of Terms 00:15:00 Module 10: Appendices 00:10:00 Assignment Assignment - Palliative and End of Life Care 00:00:00

Overview of Landscape Architecture: Design and Drawing Within the flourishing landscape architecture industry in the UK, opportunities abound for those skilled in transforming outdoor spaces into functional, beautiful, and eco-friendly environments. This comprehensive course offers invaluable insights and practical knowledge to create harmonious, sustainable landscapes. Gain expertise in green-escaping principles, planting and maintaining trees and shrubs, and designing captivating pathways, walls, fences, and water features. Explore the intricate relationship between landscapes and local ecosystems through landscape ecology studies. With a strong emphasis on hands-on learning and real-world applications, you'll develop the confidence to execute projects that enhance outdoor beauty while contributing to the well-being of natural surroundings. Whether you're an aspiring professional, a homeowner seeking to improve your outdoor space, or an enthusiast passionate about sustainable landscaping, the Landscape Architecture Training course provides a solid foundation to succeed in the dynamic landscape architecture field. Enrol today and unlock your potential in this growing industry. This Landscape Architecture: Design and Drawing Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Landscape Architecture: Design and Drawing. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Landscape Architecture: Design and Drawing course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Landscape Architecture: Design and Drawing is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Landscape Architecture: Design and Drawing course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Landscape Architecture: Design and Drawing Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 1: Introduction to Landscape Architecture Introduction to Landscape Architecture 00:17:00 Module 2: Hard Landscape Elements Hard Landscape Elements 00:23:00 Module 3: Soft Landscape Elements Soft Landscape Elements 00:21:00 Module 4: Planning and Legislation Planning and Legislation 00:21:00 Module 5: Establishing the Parameters Establishing the Parameters 00:22:00 Module 6: Representing the Landscape Design Representing the Landscape Design 00:23:00 Module 7: Landscape Management Landscape Management 00:23:00 Module 8: Water Feature Design Water Feature Design 00:22:00 Module 9: Entertainment and Recreation Projects Entertainment and Recreation Projects 00:17:00 Module 10: Mapping, Aerial Photography, Satellite Imagery Mapping, Aerial Photography, Satellite Imagery 00:18:00

Criminal Psychology and Profiling Online Course Criminal profiling is essential for providing useful investigative information and increasing victim protection. In this comprehensive Advance Training on Criminal Psychology and Profiling course, you will learn the fundamentals of criminal profiling to identify the perpetrator of a violent crime. The course begins by providing you with an in-depth understanding of criminal psychology. You will learn how mental illnesses can motivate illegal activity and how crimes are classified. We will guide you on the process of understanding criminal behaviour, reconstructing a crime from start to finish, and making the most scientific determinations based on the evidence. You will start improving your criminal profiling abilities to catch violent offenders and prevent certain crimes from occurring. Enrol today to possess the necessary skills for criminal profiling and ensure that no criminal escapes. Course Curriculum Module 01: Understanding Criminal Psychology Module 02: Influence of Mental Disorders Module 03: Classification of Crime Module 04: Forensic Science Module 05: Criminal Profiling: Science, Logic and Metacognition Module 06: Phases of Profiling Module 07: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice Module 08: Victimology Module 09: The Criminal Justice System in England and Wales (Learn more about this online course)

In a world constantly demanding your attention, inner peace is a rare and radical act. Mindfulness & Yoga for Inner Peace Training is your self-paced refuge—a quiet return to presence, breath, and stillness. You don’t have to escape your life to find peace. You just have to reconnect. And Mindfulness & Yoga for Inner Peace Training shows you how to do that—gently, consistently, and on your terms. Description Stillness is a skill. And like all skills, it can be practiced. Mindfulness & Yoga for Inner Peace Training helps you create a reliable rhythm of peace and presence, without pressure or performance. This isn’t a hustle. It’s a slow unfurling back to yourself. Mindfulness & Yoga for Inner Peace Training combines soft structure with personal freedom, making it easy to return to calm—even on chaotic days. The transformation doesn’t happen all at once—but each moment inside Mindfulness & Yoga for Inner Peace Training adds up. You’ll feel it in how you speak, how you move, and how you treat yourself. Benefits ✅ Reconnect with your body and breath through Mindfulness & Yoga for Inner Peace Training. ✅ Build an inner sanctuary you can return to—anytime, anywhere. ✅ No pressure, no timelines, no comparison—just peace. ✅ Grounding, low-effort rituals for high-stress days. ✅ Return to clarity, balance, and emotional steadiness. ✅ Access to Mindfulness & Yoga for Inner Peace Training for life. ✅ Affordable investment for something truly priceless: your peace of mind. FAQ Q: Do I need to be experienced in yoga or meditation? Not at all. Mindfulness & Yoga for Inner Peace Training is beginner-friendly and slow-paced. Q: What if I’m not good at relaxing or being still? That’s exactly why Mindfulness & Yoga for Inner Peace Training exists—to help you ease into that ability, one breath at a time. Q: Can I do it at random times? Absolutely. Mindfulness & Yoga for Inner Peace Training is designed to be flexible and forgiving. Q: What’s the time commitment? That’s up to you. Mindfulness & Yoga for Inner Peace Training adapts to your life, not the other way around. N:B: This is not a Naked Yoga Course

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. Case Escalations and Entitlements Create processes to streamline a support team?s workflow and case management. Customize fields, page layouts, and record types for different kinds of support cases. Define picklist values for each new record type. Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. Create and manage entitlements to customize the level of support for each customer. Salesforce Knowledge Enable Lightning Knowledge and assign appropriate user licenses. Customize page layouts and record types to support knowledge article management. Customize access to, permissions for, and visibility of knowledge tools and processes. Create and manage articles to ensure quality of information. Manage and close cases more efficiently using knowledge articles. Lightning Service Console Create your own Service Console app. Customize the Lightning Console pages. Add Utilities to your console. Enable and utilize Chat (formerly Live Agent). Optimize the use of Omni-Channel. Salesforce Self-Service Communities Enable communities in your Salesforce org. Create a permission set for effective administration of communities. Customize the look and layout of the community. Add the Reputation component to the community. Additional course details: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues. Overview How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App. How to use Citrix Director to gather information and interact with user sessions. A methodology to approach user related issues to minimize time to resolution. An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately Fundamental Architecture for the Help Desk Role Citrix Site Infrastructure and Deployment Models The Help Desk Role in the Fundamental Architecture Problem Resolution Methodology Citrix Director and its role in Help Desk Support Citrix Director Role and Purpose Access to Director for Help Desk Administrators Common Director Monitoring Tasks Common Help Desk AdministratorTroubleshooting Tasks Providing and Troubleshooting End User Access End User Access Overview Components between end users and published resources on VDAs User Experience Support End User Access Citrix Workspace App Workspace App Types Deploying Citrix Workspace app Pass though Authentication Supporting Citrix Workspace App User Sessions FlexCast Architecture User Sessions App and Desktop Launch Process User Profiles HDX Technologies Printing Introduction to Printing Printing Components Overview Supporting Printing

Duration 2 Days 12 CPD hours This course is intended for Este curso est dise¤ado para cualquier persona que quiere convertirse en unSCRUM Master. Overview El curso de formaci¢n asegura que el candidato obtendr los conocimientosnecesarios de la metodolog¡a SCRUM con el fin de aplicar y adaptarlos a unescenario espec¡fico. SCRUM es una metodolog¡a adaptativa, iterativa, r pida, flexible y efectiva dise¤ada para entregar valor significativo de una manera r pida a lo largo de todo el proyecto. Informaci¢n general µgil y SCRUM Informaci¢n general: µgil Manifiesto µgil Principios de µgil Metodolog¡a µgil Informaci¢n general SCRUM Ventajas SCRUM Roles de SCRUM Roles centrales Roles no-centrales Propietario de producto Master SCRUM Equipo SCRUM Fases de proyecto SCRUM Iniciar Planificar y Estimaci¢n Implementar Revisi¢n y Retrospecci¢n Lanzamiento Entradas, Herramientas, y Salidas para cada proceso en cada fase Escala de Scrum Escalabilidad de Scrum Scrum en Programas y Portfolios (Carteras) Reuni¢n Scrum de Scrums (SoS) Transici¢n a Scrum Mapeo de los Roles tradicionales a Scrum Manteniendo el envolvimiento de las partes interesadas (stakeholders) Importancia de Apoyo Ejecutivo Additional course details: Nexus Humans SCRUM Master Certified training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCRUM Master Certified course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The intended audience for this comprehensive course on Information Assurance and STIGs includes professionals with roles such as: IT professionals - System administrators, network engineers, and security analysts who are responsible for maintaining and securing IT infrastructure and web applications. Developers - Software engineers and web developers who design, implement, and maintain web applications, and need to integrate security best practices throughout the development process. Project teams - Cross-functional teams that collaborate on application development projects, including members from development, testing, and deployment teams. Technical leads - Senior software engineers or architects who oversee technical aspects of projects and ensure the implementation of secure design and coding practices. Project managers - Professionals responsible for planning, executing, and closing projects, ensuring that security requirements are met throughout the project lifecycle. Overview Working in an interactive learning environment, guided by our application security expert, you'll explore: The concepts and terminology behind defensive coding Threat Modeling as a tool in identifying software vulnerabilities based on realistic threats against meaningful assets The entire spectrum of threats and attacks that take place against software applications in today's world The role that static code reviews and dynamic application testing to uncover vulnerabilities in applications The vulnerabilities of programming languages as well as how to harden installations The basics of Cryptography and Encryption and where they fit in the overall security picture The requirements and best practices for program management as specified in the STIGS The processes and measures associated with the Secure Software Development (SSD) The basics of security testing and planning Understand the concepts and terminology behind defensive coding Understand Threat Modeling as a tool in identifying software vulnerabilities based on realistic threats against meaningful assets Learn the entire spectrum of threats and attacks that take place against software applications in today's world Discuss the role that static code reviews and dynamic application testing to uncover vulnerabilities in applications Understand the vulnerabilities of programming language as well as how to harden installations Understand the basics of Cryptography and Encryption and where they fit in the overall security picture Understand the fundamentals of XML Digital Signature and XML Encryption as well as how they are used within the web services arena Understand the requirements and best practices for program management as specified in the STIGS Understand the processes and measures associated with the Secure Software Development (SSD) Understand the basics of security testing and planning The Information Assurance (STIG) Overview is a comprehensive two-day course that delves into the realm of Information Assurance, empowering you to enhance your cybersecurity skills, understand the essentials of STIGs, and discover cutting-edge web application security practices. This immersive experience is tailored for IT professionals, developers, project teams, technical leads, project managers, testing/QA personnel, and other key stakeholders who seek to expand their knowledge and expertise in the evolving cybersecurity landscape. The course focuses on the intricacies of best practices for design, implementation, and deployment, inspired by the diverse and powerful STIGs, ultimately helping participants become more proficient in application security.The first half of the course covers the foundations of DISA's Security Technical Implementation Guides (STIGs) and learn the ethical approach to bug hunting, while exploring the language of cybersecurity and dissecting real-life case studies. Our expert instrtors will guide you through the importance of respecting privacy, working with bug bounty programs, and avoiding common mistakes in the field.The next half delves into the core principles of information security and application protection, as you learn how to identify and mitigate authentication failures, SQL injections, and cryptographic vulnerabilities. You?ll gain experience with STIG walkthroughs and discover the crucial steps for securing web applications.Throughout the course, you'll also explore the fundamentals of application security and development, including checklists, common practices, and secure development lifecycle (SDL) processes. You?ll learn from recent incidents and acquire actionable strategies to strengthen your project teams and IT organizations. You'll also have the opportunity to explore asset analysis and design review methodologies to ensure your organization is prepared to face future cybersecurity challenges. DISA's Security Technical Implementation Guides (STIGs) The motivations behind STIGs Requirements that the various software development roles must meet Implementing STIG requirements and guidelines Why Hunt Bugs? The Language of CyberSecurity The Changing Cybersecurity Landscape AppSec Dissection of SolarWinds The Human Perimeter Interpreting the 2021 Verizon Data Breach Investigation Report First Axiom in Web Application Security Analysis First Axiom in Addressing ALL Security Concerns Lab: Case Study in Failure Safe and Appropriate Bug Hunting/Hacking Working Ethically Respecting Privacy Bug/Defect Notification Bug Bounty Programs Bug Hunting Mistakes to Avoid Principles of Information Security Secuity Is a Lifecycle Issue Minimize Attack Surface Area Layers of Defense: Tenacious D Compartmentalize Consider All Application States Do NOT Trust the Untrusted Identification and Authentication Failures Applicable STIGs Quality and Protection of Authentication Data Proper hashing of passwords Handling Passwords on Server Side Session Management HttpOnly and Security Headers Lab: STIG Walk-Throughs Injection Applicable STIGs Injection Flaws SQL Injection Attacks Evolve Drill Down on Stored Procedures Other Forms of Server-Side Injection Minimizing Injection Flaws Client-side Injection: XSS Persistent, Reflective, and DOM-Based XSS Best Practices for Untrusted Data Lab: STIG Walk-Throughs Applications: What Next? Common Vulnerabilities and Exposures CWE/SANS Top 25 Most Dangerous SW Errors Strength Training: Project Teams/Developers Strength Training: IT Organizations Cryptographic Failures Applicable STIGs Identifying Protection Needs Evolving Privacy Considerations Options for Protecting Data Transport/Message Level Security Weak Cryptographic Processing Keys and Key Management Threats of Quantum Computing Steal Now, Crack Later Threat Lab: STIG Walk-Throughs Application Security and Development Checklists Checklist Overview, Conventions, and Best Practices Leveraging Common AppSec Practices and Control Actionable Application Security Additional Tools for the Toolbox Strength Training: Project Teams/Developers Strength Training: IT Organizations Lab: Recent Incidents SDL Overview Attack Phases: Offensive Actions and Defensive Controls Secure Software Development Processes Shifting Left Actionable Items Moving Forward Lab: Design Study Review Asset Analysis Asset Analysis Process Types of Application-Related Assets Adding Risk Escalators Discovery and Recon Design Review Asset Inventory and Design Assets, Dataflows, and Trust Boundaries Risk Escalators in Designs Risk Mitigation Options

Duration 3 Days 18 CPD hours This course is intended for Security Engineers, Security Administrators, Security Operations Specialists, Security Analysts, Network Engineers, and Support Staff Overview The Palo Alto Networks Firewall 11.0: Troubleshooting course is three days of instructor-led training that will help you: Investigate networking issues using firewall tools including the CLI Follow proven troubleshooting methodologies specific to individual features Analyze advanced logs to resolve various real-life scenarios Solve advanced, scenario-based challenges Palo Alto Networks next-generation firewalls are architected to safely enable applications and prevent modern threats. Their approach identifies all network traffic based on applications, users, content and devices, and lets you express your business policies in the form of easy-to-understand security rules. Flexible deployment options and native integration with their next-generation security platform extend the policy enforcement and cyberthreat prevention to everywhere your users and data are located: in your network, on your endpoints and in the cloud. Course Outline Module 1 - Tools and Resources Module 2 - CLI Primer Module 3 - Flow Logic Module 4 - Packet Captures Module 5 - Packet-Diagnostics Logs Module 6 - Host-Inbound Traffic Module 7 - Transit Traffic Module 8 - System Services Module 9 - Certificate Management and SSL Decryption Module 10 - User-ID Module 11 - GlobalProtect Module 12 - Support Escalation and RMAs Module 13 - Next Steps

Duration 3 Days 18 CPD hours This course is intended for This class is ideal for business users - the people who need to learn what's possible with Salesforce functionality across the suite of products, but aren't necessarily responsible for managing the application. If you're a customer service manager, business executive, business operations manager, sales operations manager, or any other operations, management, or process analysis 'super user,' this class is just what you need to better understand the business value of the Salesforce Platform. Overview Describe the primary business value of each major Salesforce Cloud. Manage users and data. Manage basic org configuration. Create email templates. Create reports and dashboards. Apply and champion Chatter. Understand the Salesforce implementation and maintenance lifecycle. Extend Salesforce functionality beyond basic configuration. Explore what?s possible with Salesforce. In this 3-day class, our Salesforce experts will walk you through the Salesforce Platform, its specific applications, and their business values and benefits. Familiarize yourself with Salesforce Cloud, and learn about platform features and processes to more effectively support day-to-day Salesforce operations within your organization. Through interactive lectures, discussions, and hands-on exercises, you?ll recognize the core elements of the implementation lifecycle, the key considerations to drive user adoption, and the important components of ongoing management of your Salesforce environment. Introduction Understand How Salesforce Works Explore Salesforce Applications Review Salesforce Organization Data Access and Security Control Org Access Manage Who Views and Modifies Objects Unlock Access to Records Share Access to Records Lock Down Individual Fields User Management and Troubleshooting Create New Users Troubleshoot Login, Record Access, and Field Visibility Issues Salesforce Customizations Think About Your Implementation Explore Custom Fields, Picklists, Page Layouts, and Record Types Create Email Templates Business Processes Automation Review Validation Rules Review Assignment and Escalation Rules Review Web-to-Lead and Entitlements Review Lightning Process Builder and Workflow Review Approval Processes and Visual Workflow Reports Explore the Reports Tab, Folders, and Formats Explore the Report Builder Summarize Your Data Dashboards and Data Insights Get More Insight from Your Data Visualize Your Data with Dashboards Create Your Analytics Strategy Everyday Salesforce Collaborate with Chatter, Groups, and Communities Share Feedback with Chatter Answers and Ideas Go Mobile with Salesforce1 Make Salesforce Part of Your Day Data Management Create a Data Migration Strategy Ensure Data Quality Extending Salesforce Drive a Salesforce Implementation Customize Salesforce Using Custom Objects, Apps, and the Salesforce AppExchange Build It Yourself Wrap-up and Certification Review the Certification Process and Resources