Immerse yourself in the enlightening realm of 'Workplace Stress Management'. This pivotal course unravels the complex tapestry of stress, offering learners a profound understanding of its intricacies and implications in the professional setting. Navigate the labyrinth of nerve responses and the role personality plays in stress perception. More crucially, garner the tools and strategies to effectively manage stress both in your professional environment and in personal spheres, striking that elusive balance between work and life. Learning Outcomes: Understand the fundamentals of stress and its effects on individuals. Recognise and address the signs and symptoms of workplace stress. Evaluate the influence of personality traits on stress perception and reaction. Develop strategies to manage and alleviate stress at work. Cultivate practices to achieve a harmonious work-life balance. Why buy this Workplace Stress Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Workplace Stress Management Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Workplace Stress Management course for? Individuals experiencing workplace stress and seeking coping strategies. Managers and team leaders aiming to foster a stress-free work environment. HR professionals keen on promoting employee well-being. Mental health practitioners expanding their expertise in occupational stress. Anyone aspiring to achieve a balanced professional and personal life. Career path Workplace Well-being Consultant: £28,000 - £55,000 Occupational Health Advisor: £30,000 - £50,000 Mental Health Counsellor: £23,000 - £48,000 HR Welfare Officer: £24,000 - £42,000 Stress Management Trainer: £26,000 - £53,000 Employee Assistance Programme (EAP) Consultant: £29,000 - £56,000 Prerequisites This Workplace Stress Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Workplace Stress Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Defining Stress Defining Stress 00:14:00 Module 02: Responses of the Nerves Responses of the Nerves 00:19:00 Module 03: Stress at Workplace Stress at Workplace 00:15:00 Module 04: Personality and Stress Personality and Stress 00:14:00 Module 05: Managing Stress at Work Managing Stress at Work 00:17:00 Module 06: Personal Stress Management Personal Stress Management 00:22:00 Module 07: Work-Life Balance Work-Life Balance 00:19:00 Assignment Assignment - Workplace Stress Management 00:00:00
Elevate your professional journey with our Workplace Productivity Training course. In today's fast-paced work environment, productivity is the key to success. This course is your gateway to unlocking productivity's secrets. Discover effective ways to enhance your performance, from organizational skills and productive communication to time management and stress coping strategies. Whether you're a working professional, a student entering the job market, or an entrepreneur striving for efficiency, this course equips you with the tools and knowledge you need to excel in your career. Let's embark on this transformative journey towards workplace productivity together. Learning Outcomes Develop techniques to improve workplace productivity. Master organizational skills for enhanced efficiency. Communicate effectively in a professional setting. Harness the power of time management for increased output. Acquire conflict management skills for a harmonious workplace. Why choose this Workplace Productivity Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Workplace Productivity Training course for? Professionals seeking to boost their productivity. Students transitioning into the professional world. Entrepreneurs and business owners aiming for efficiency. Anyone looking to thrive in a competitive work environment. Individuals interested in personal and professional development. Career path Productivity Consultant: £30,000 - £60,000 Office Manager: £24,000 - £40,000 Time Management Coach: £25,000 - £45,000 Communication Specialist: £28,000 - £50,000 Stress Management Counselor: £26,000 - £45,000 Wellness Coordinator: £22,000 - £40,000 Prerequisites This Workplace Productivity Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Workplace Productivity Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Ways to Improve Workplace Productivity Ways to Improve Workplace Productivity 00:39:00 Module 02: Organisational Skills to Improve Productivity Organisational Skills to Improve Productivity 00:19:00 Module 03: Productive Communication Skills in the Workplace Productive Communication Skills in the Workplace 00:27:00 Module 04: Time Management Time Management 00:35:00 Module 05: Conflict Management Conflict Management 00:18:00 Module 06: Health, Safety and Wellness in the Workplace Health, Safety and Wellness in the Workplace 00:27:00 Module 07: Managing Stress and Coping Anxiety in the Workplace Managing Stress and Coping Anxiety in the Workplace 00:14:00 Assignment Assignment - Workplace Productivity Training 00:00:00
This course covers key topics such as Strategy, Finance, Marketing, Leadership and more. Those who are looking to enhance their managerial skills, our Mini MBA course offers insights and tools to make strategic decisions, lead teams effectively, and drive organisational success. This Course At A Glance Understand the business vision and the mission statement Master the strategy hierarchy within a firm Learn how to design a business strategy for a startup or CEO Master the life cycle models Understand the external strategic environment of the firm - PEST and PESTLE analysis Know industry analysis, generic strategies, and competitive advantage Master strategic prioritisation - Boston Consulting Group Growth-Share matrix Learn how to connect MBA strategy and finance with financial modelling Know how to create a comparative competitive analysis on a page Mini MBA Course Overview This comprehensive course is perfect for those interested in understanding business strategy, business vision, the mission statement, and the strategy hierarchy within a firm. This online course will teach you business strategy design, business model canvas template, and Lafley and Martin's five-step strategy model. You will have a thorough understanding of Hambrick and Fredrickson's diamond strategy, life cycle, and external strategic environment of the firm - PEST and PEST analysis. By the end of the course, you will gain extensive knowledge around MBA level business strategy, the strategic planning process, and steps to create a comparative competitive analysis on a page. Who should take this course? This comprehensive mini MBA course is suitable for those who want to learn how to create a business strategy over time, understand PEST and PESTEL analysis, SWOT, TOES, and SOAR. Entry Requirements There are no academic entry requirements for this mini MBA course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This mini MBA course for diet assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Welcome to This Mini MBA Business Strategy Consulting Course Welcome to This Mini MBA Business Strategy Consulting Course Mini MBA Business Strategy - Executive Summary - What you will learn What is MBA Level Business Strategy? What is Business Strategy Business Vision and the Mission Statement The Strategy Hierarchy within a Firm Mini MBA: Designing Your Business Strategy - Startup or CEO Introduction to Business Strategy Design Business Model Design with The Business Model Canvas Business Model Canvas Template Lafley and Martin's Five-Step Strategy Model Hambrick and Fredrickson's Strategy Diamond Mini MBA: Business Strategy Over Time: Life Cycle Models Understanding Life Cycles The Industry Life Cycle The Business Life Cycle The Product Life Cycle The Corporate Funding Life Cycle Mini MBA: External Strategic Environment of the Firm; PEST and PESTEL Analysis Section Introduction: External Analysis Using Broad Factors PEST Analysis PESTEL Analysis PESTEL Analysis Template CASE STUDY EXERCISE: PESTEL Analysis of Starbucks CASE STUDY SOLUTION: PESTEL Analysis of Starbucks CASE STUDY EXERCISE: PESTEL Analysis Of The Global Aviation Industry CASE STUDY SOLUTION: PESTEL Analysis Of The Global Aviation Industry Strategic Options Arising Internal and External Analysis: SWOT, TOWS and SOAR SWOT Analysis Conducting a SWOT Analysis SWOT Analysis Template TOWS Matrix Analysis SOAR SOAR Analysis Template CASE STUDY EXERCISE: SWOT Analysis - Amazon CASE STUDY SOLUTION: SWOT ANALYSIS - Amazon Michael Porter - Industry Analysis, Generic Strategies and Competitive Advantage Michael Porter and Business Strategy Analysis Industry Analysis and Introducing Michael Porter Competitive Forces Model - Porter's Five Forces Full List of Porter's Five Forces Factors Michael Porter's Five Forces Template CASE STUDY EXERCISE PORTERS FIVE FORCES Global Aviation Industry CASE STUDY SOLUTION: Porter's Five Forces - Global Airline Industry Generic Strategies and Industry Forces Michael Porter's Value Chain Analysis Value Chain Analysis Template Strategic Prioritisation: Boston Consulting Group (BCG) Growth Share Matrix Boston Consulting Group (BCG) Matrix BCG Matrix and The Life Cycle BCG Matrix Advantages and Disadvantages Adapting The BCG Matrix Boston Consulting Group (BCG) Matrix Template CASE STUDY EXERCISE: BCG Matrix - Facebook CASE STUDY SOLUTION: BCG Matrix - Facebook CASE STUDY EXERCISE: BCG Matrix - Apple CASE STUDY SOLUTION: BCG Matrix - Apple CASE STUDY EXERCISE: BCG Matrix - Unilever CASE STUDY SOLUTION: BCG Matrix - Unilever MBA Strategy: Building Sustainable Competitive Advantage Competitive Advantage - Deriving Strategy from Inside the Firm Core Competency VRIO - Resources to Competitive Advantage CASE STUDY EXERCISE: Core Competency - Apple CASE STUDY SOLUTION: Core Competency - Apple Defining The Unique Selling Proposition ADL Matrix - Understanding Your Competitive Position ADL Matrix Template Strategy MBA: Growth Strategy Options Ansoff Product Market Matrix - How to Grow Your Business Organic vs Inorganic Growth Internal and External Growth Strategies Expanded CASE STUDY EXERCISE: Amazon's Growth Strategy CASE STUDY SOLUTION - Amazon's Growth Strategy Strategic Responses to Mature and Declining Markets Blue Ocean Strategy Blue Ocean Case Study - Apple Comparing Red Ocean and Blue Ocean Strategies How to Survive in an Over Fished Ocean How to Create a Comparative Competitive Analysis on a Page How to Create a Comparative Competitive Analysis on a Page Connecting MBA Strategy and Finance With Financial Modelling Making The Connection Between Strategy and Finance What is an Integrated Financial Model. Key Drivers of an Integrated Financial Model Model Structure Detailed Model Schedules Chart of Accounts Financial Statement Inputs and Outputs 10 Steps to Building an Integrated Financial Model Strategy MBA Implementation: Understanding the Strategic Planning Process Summary of The Strategic Analysis Process Understanding The Strategic Planning Process Four Step Strategic Management Process Strategy Formulation in Six Steps Mintzberg's Five Configurations Summary and Wrap Up - Congratulations on Completing This Strategy MBA Course! Course Summary and Wrap Up Supplementary Resources Supplementary Resources - Mini MBA Assessment Assessment - Mini MBA Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.
Improve Your Business Agility with Flawless Execution Business Agility in conjunction with a commitment to Innovation is a game-changing reality in our world. Individuals who can create ideas and act on them to build new technologies and products are emerging as the new leaders in 21st Century society. Many technology companies in areas like Silicon Valley, university innovation labs, and institutes are cultivating countless innovative ideas and processes. With all this attention, innovation in the corporate business world at C-level execution is somewhat of a mystery and quite hard to define and even harder to master. As with any journey, it begins with a first step. What simple step can you take today to understand how innovation takes place and the factors that empower it, so you can optimize the conditions for future innovation in your organization? Intentional planning that has buy-in from all stakeholders provides a bridge from ideas to executable plans. This accelerates a company's ability to both create and respond to change in order to profit in a turbulent business environment.
QLS Level 1 | FREE QLS Hard Copy Certificate | 10 CPD Courses & PDF Certificates | 150 CPD Points | CPD Accredited
In this practical, hands-on course, you'll learn how to use R for effective data analysis and visualization and how to make use of that data in a practical manner. You will learn how to install and configure software necessary for a statistical programming environment and describe generic programming language concepts as they are implemented in a high-level statistical language.
24-Hour Flash Sale! Prices Reduced Like Never Before!! 4 in 1 Business Studies, Accounting and Finance Bundle Businesses have started to thrive and the competition has never been this fierce in the economy of the UK. Hence, the demand for multifaceted professionals in business studies has also increased significantly. A staggering 85% of UK employers highlight the critical need for employees with a blend of financial knowledge and strategic business insights. This Bundle is meticulously crafted to meet these demands, offering comprehensive knowledge that can assist one academically and even in real-world business practices. This course takes you through the core pillars of business management. The Diploma in Business Studies lays a solid foundation, covering essential aspects of business operations and strategies. The Accounting and Finance course teaches you financial reporting, budgeting, and analysis, crucial for any business's success. Lastly, the Marketing and HR courses round out this bundle, equipping you with the skills to develop compelling marketing strategies and manage an organisation's most valuable asset-its people-effectively. This Business Studies, Accounting and Finance Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Business Studies at QLS Level 5 Course 02: Accounting and Finance Course 03: Marketing Course Course 04: HR (Human Resources) at QLS Level 7 After completing this bundle, you'll be able to launch or accelerate a career that spans the vibrant sectors of business studies, accounting, finance, marketing, and human resources. With the skills to analyse financial statements, craft marketing campaigns, and lead HR initiatives, you'll not only enhance your employability but also have the potential to drive real change and innovation within any organisation. So, take the leap and build the foundation for a dynamic and rewarding career by enroling now! Learning Outcomes of this Course: Navigate the fundamentals of business studies with a comprehensive overview. Analyse and interpret financial reports for informed decision-making. Develop strategic marketing campaigns tailored to diverse markets. Master HR practices and contribute to organisational development. Apply financial principles to optimise business performance and growth. Lead and manage teams with effective communication and leadership skills. Why Prefer this Course? Get a chance to order a QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Curriculum Breakdown Course 01: Diploma in Business Studies at QLS Level 5 Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Project Management Module 05: Business Process Management Module 06: Planning & Forecasting Operations Module 07: Performance Management Module 08: Management of Cash and Credit Module 09: Managing Risk and Recovery Module 10: Business Environment Module 11: Human Resource Management Module 12: Customer Service Course 02: Accounting and Finance Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Course 03: Marketing Course Module 01: Basics of Marketing Module 02: The Marketing Process Module 03: Strategic Marketing Module 04: Marketing Environment Module 05: Market Segmentations Module 06: Consumer Buying Behaviour Module 07: Business Markets and Buying Behaviour Module 08: Marketing Research Module 09: Product Strategy Module 10: Branding Strategy Module 11: Product Life Cycle Module 12: Pricing Strategy Module 13: Marketing Channels Module 14: Integrated Marketing Communications Module 15: Advertising and Sales Promotion Module 16: Personal Selling and Public Relations Module 17: Direct and Digital Marketing Course 04: HR (Human Resources) at QLS Level 7 Module 01: Introduction to Human Resources Module 02: An Overview of the Recruitment Industry Module 03: The UK Recruitment Legislation Module 04: The Recruitment Process Module 05: Negotiation Techniques Module 06: Key Performance Indicators for the Recruitment Industry Module 07: Employee Training and Development Process Module 08: Candidate Management Module 09: Candidate Interview Processes Module 10: Managing Meetings and Giving Feedback Module 11: Performance Appraisal Management Module 12: Employee Relations Module 13: Motivation and Counselling Module 14: Ensuring Health and Safety at the Workplace Module 15: Employer Records and Statistics Module 16: Conflict Management Module 17: Employee Termination Module 18: Organisational Skills Module 19: Communication Skills Module 20: Stress Management Module 21: Time Management How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £52) CPD 190 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring entrepreneurs Marketing professionals HR managers Accountants Finance students Career changers Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Business Analyst - £30,000 to £50,000 Marketing Manager - £28,000 to £50,000 HR Manager - £35,000 to £60,000 Accountant - £25,000 to £45,000 Financial Analyst - £30,000 to £55,000 Operations Manager - £30,000 to £55,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Business Studies at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.
Description Comparative Literature Diploma Embark on a journey through the literary cosmos with the Comparative Literature Diploma, a course meticulously designed for enthusiasts, scholars, and everyone in between who harbours a passion for exploring literary worlds. Offering a robust platform for online learning, this course gently guides participants through an intensive study of global literature, synthesising the various threads of narratives, theories, and cultures that have intertwined to weave the rich tapestry of world literature as we know it. Comparative Literature Diploma enables learners to traverse through a variety of literary landscapes, crossing the borders of national literatures, genres, and various media, fostering a nuanced understanding of global literature in its manifold expressions. The first footsteps into this literary journey, 'Introduction to Comparative Literature', acquaints students with the fundamental concepts, methodologies, and critical approaches employed in the field, serving as a solid foundation for the explorations ahead. The following steps on this journey delve into 'Theoretical Frameworks in Comparative Literature', wherein learners explore the multitude of lenses through which literature can be viewed and interpreted. It propels them to grapple with various theories and intellectual frameworks that have shaped the discipline, nurturing an ability to critically analyse texts from diverse angles. An examination of 'Comparative Literature and National Literatures' then allows participants to explore the dialogues and debates between literature from different nations, enabling an appreciation of the symbiotic relationships that have significantly shaped the literary world. The journey through 'Comparative Literature Across Genres' provides an exploration into how different literary forms interact, influence, and converse with each other, enriching the understanding of the complexities of narrative, style, and thematic development across varied literary genres. Moreover, the Comparative Literature Diploma embarks on an intersectional voyage into 'Comparative Literature and Cultural Studies', expanding perspectives by scrutinizing the intersections of literature with various cultural phenomena and dissecting the socio-cultural contexts that shape and are shaped by literature. A philosophical excursion through 'Comparative Literature and Philosophy' challenges learners to delve into the profound philosophical queries and theories embedded within texts, offering a profound view into the depths of literary and philosophical intersections. In the 'Comparative Literature and the Digital Age' segment, students explore the impacts of digitalisation on literature, examining the evolution of narratives and literary forms in the realm of cyberspace, considering the implications of the digital age on textual creation, dissemination, and consumption. Further, the course immerses learners into 'Comparative Literature and Interdisciplinary Studies', demonstrating the harmonious and, at times, conflicting dialogues between literature and other disciplines, showcasing the multifaceted connections and enriching interactions that comparative literature shares with various fields of study. Embarking upon 'Teaching and Researching Comparative Literature', the course unveils the practical and theoretical dimensions of imparting knowledge and conducting research in the domain, offering insights into the pedagogical and scholarly explorations within comparative literature. Finally, the Comparative Literature Diploma navigates towards 'Conclusions and Future Directions in Comparative Literature'. Here, students reflect on the myriad of concepts, theories, and methodologies explored throughout the course, whilst also casting a gaze towards the horizons of future possibilities, debates, and developments within the field. In an online setting that prioritises flexibility, this course ensures comprehensive learning at a comfortable pace, supporting participants as they sail through the vast ocean of comparative literature, furnished with an array of resources, interactive sessions, and expert-led discussions. Therefore, the Comparative Literature Diploma not only constitutes an expansive survey of the field but also a voyage that enables learners to intersect with the various tributaries of knowledge that flow into the vast sea of comparative literature. Anchoring a rich blend of scholarly insight with a user-friendly online learning environment, the course stands out as a beacon for those looking to navigate the intricate and enchanting realms of global literature, fostering a space wherein learners can explore, understand, and contribute to the ever-evolving dialogues within the dynamic field of comparative literature. What you will learn 1:Introduction to Comparative Literature 2:Theoretical Frameworks in Comparative Literature 3:Comparative Literature and National Literatures 4:Comparative Literature Across Genres 5:Comparative Literature and Cultural Studies 6:Comparative Literature and Philosophy 7:Comparative Literature and the Digital Age 8:Comparative Literature and Interdisciplinary Studies 9:Teaching and Researching Comparative Literature 10:Conclusions and Future Directions in Comparative Literature Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
QLS Level 5 Diploma | QLS Endorsed Certificate | 11 CPD Courses & PDF Certificates | 145 CPD Points | CPD Accredited