12454 English courses

'Manners Maketh The Man' and etiquette make you socially acceptable. And when it comes to business, knowing the proper etiquette is a must. In this course, you will learn everything about business etiquette. The course is comprised of 10 information-rich modules that teach you etiquettes that make you appear professional and stand out. You will learn about the importance, of how to create a great first impression, dining etiquette, email, and phone call etiquette, how to dress for success, international etiquette, plus many other topics. With this comprehensive business etiquette course, you can achieve your dreams and train for your ideal career. The business etiquette course provides students with an in-depth learning experience that they can work through at their own pace to enhance their career development. This business etiquette training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the business etiquette course today - gear up with the essential skills to set yourself up for excellence! Learning Outcomes: Be able to define etiquette and provide an example of how etiquette can be of value to a company or organisation. Understand the guidelines on how to make effective introductions. Identify the 3 C's of a good impression. Identify at least one way to minimise nervousness while in social situations. Understand how to use a card effectively. Identify and practice at least one way to remember names. Identify the 3 steps in giving a handshake. Enumerate the four levels of conversation Understand place settings, napkin etiquette, and basic table manners. Understand the protocol for ordering in a restaurant, handling alcohol during a business meal, paying the bill, and tipping. Understand basic guidelines for the proper form of address, grammar standards, and use of acronyms in emails. Understand basic guidelines for telephone, voicemail, and cell phone etiquette. State the difference between a formal and an informal letter. Understand the meaning of colours in dressing for success. Differentiate among the dressy casual, semi-formal, formal, and black tie dress codes. Understand basic guidelines on international etiquette. Start your learning journey straight away with this business etiquette course and take a step toward a brighter future! Skills You Will Gain Communication skills The ability to write/make formal and informal letters, emails, and phone calls Impeccable dressing skills Proper eating and dining skills Networking skills Why Prefer Our Business Etiquette Course? Opportunity to earn a certificate that is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of the Business Etiquette course: Module One: Understanding Etiquette Etiquette Defined The Importance of Business Etiquette Module Two: Networking for Success Creating an Effective Introduction Making a Great First Impression Minimizing Nervousness Using Cards Effectively Remembering Names Module Three: The Meet and Greet The Three-Step Process The Four Levels of Conversation Module Four: The Dining in Style Understanding Your Place Setting Using Your Napkin Eating Your Meal Sticky Situations and Possible Solutions Module Five: Eating Out Ordering in a Restaurant About Alcoholic Beverages Paying the Bill Tipping Module Six: Email Etiquette Addressing Your Message Grammar and Acronyms Top 5 Technology Tips Module Seven: Phone Etiquette Developing an Appropriate Greeting Dealing with Voicemail Cell Phone Do's and Don'ts Module Eight: The Written Letter Thank You Notes Formal Letters Informal Letters Module Nine: Dressing for Success The Meaning of Colors Interpreting Common Dress Codes Deciding What to Wear Module Ten: International Etiquette General Rules Important Points Preparation Tips Assessment Process Once you have completed all the modules in the Business Etiquette course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This business etiquette course is for you if you: Want to have a deeper insight into business etiquette Actively working in business etiquette and am interested in exploring it a bit further. Are you a student pursuing a relevant field of study? Seeking employment in the business etiquette field. Requirements You will not need any prior background or expertise. All you need to take this business etiquette is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path The Diploma in Business Etiquette course aims to help you get the long-awaited job of your dreams and help grow your career. With the support and proper guidance, you will learn the skills and knowledge that will help sharpen your career at; Owners Receptionists, secretaries & PAs Entrepreneurs HR professionals Customer service executives Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Copywriting is in high demand in today's digital age as businesses and organisations of all sizes need to produce a variety of written content for their websites, social media, email marketing, and other digital channels. In addition, the rise of digital marketing, e-commerce, and content marketing has increased the need for copywriters who can create persuasive and compelling written content that can help businesses attract and retain customers. Copywriting is also in demand for traditional marketing methods such as brochures, flyers, and print advertisements. Businesses need to promote their products and services, and copywriting plays a vital role in making that happen. Copywriting is also in high demand in the SEO (Search Engine Optimisation) industry as well. Copywriters are needed to produce high-quality content that is optimised for search engines, which can help businesses rank higher in search engine results pages (SERPs) and attract more organic traffic to their websites. Copywriting is also in high demand in content creation, as the need for high-quality written content is increasing in many industries, such as e-learning, online education, and online courses. Overall, copywriting is a versatile and in-demand skill essential for businesses and organisations of all sizes and in many industries. The demand for copywriters is likely to grow as the importance of written content in digital marketing and other areas continues to increase. If you are passionate about learning more about Copywriting, then you are in the right place. This Certificate in Copywriting diploma allows you to gain a solid understanding and acquire in-depth knowledge of Copywriting. The course is thoroughly planned and structured after extensive research and successful experiments to ensure that your Copywriting career is smooth and fluent. So, join us today and gear up for excellence! Learning Outcomes of This Course Gain hands-on experience in copywriting methods and styles. Know how to write headlines that are both unique and eye-catching. Make preparations to create "attention-getting" marketing campaigns. Understand how to use online and offline instances of copywriting. Investigate ways to collaborate with the mainstream media and other useful sources. Learn how to write a blog, use email marketing, and write online and offline Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! You can advance your career and increase your employability by discovering your skills, talents, and interests with this exclusive Certificate in Copywriting course. *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 1: Introduction Module 2: Basics Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Skills Module 6: Online Copywriting Module 7: Press Related Copywriting Module 8: Print Media Copywriting Module 9: Copywriting for Mainstream Media Module 10: Copywriting for Other Media Module 11: How to Write Better Copy Module 12: Creative Copywriting and Some Impactful Samples Module 13: Responsibilities and Necessary Skills of a Copywriter Module 14: Final Tips Assessment Process Once you have completed all the modules in the Certificate in Copywriting course, you can assess your skills and knowledge with an optional assignment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Certificate in Copywriting course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path Take this Certificate in Copywriting training to improve your key skills and broaden your career opportunities, such as: Copywriter Copy Editor Content Writer Proof-reader Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Are you interested to work with deaf people? Do you want to communicate with them using sign language? If so, take a look at our American Sign Language (ASL) Course and learn all the effective techniques to bring the utmost success in this field. The precise contents of the course introduce you to different signs of sign language including number, food, colour, animal, family, feeling, emotions, verb, nouns, and many other important components so that you can understand and communicate with deaf people. It instructs you to learn receptive and expressive components of language based on daily in order to use vocabularies, make sentences, and produce dialogue effectively. Gradually, it enhances your ability to give the right expression upon your statement. Overall, going through the course contents, you can give your own introduction, make stories, and communicate with other deaf people very smartly. Who is this course for? American Sign Language (ASL) Course is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our American Sign Language (ASL) Course is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction Introduction FREE 00:01:00 The Golden Age of Deaf Education 00:11:00 The Age of Oralism 00:09:00 The Alphabet Letters A-J 00:07:00 Letters K-Z 00:07:00 Numbers Numbers 1-20 00:05:00 Numbers 30-99 00:03:00 21-29 00:04:00 Colors Colors 00:08:00 Sentence Practice - Colors 00:03:00 Animals Animal Signs - Part 1 00:10:00 Animal Signs - Part 2 00:11:00 Sentence Practice - Animals 00:02:00 Family Signs for Family 00:09:00 Sentence Practice - Family 00:02:00 Food and Drink Food and Drink - Part 1 00:09:00 Food and Drink - Part 2 00:12:00 Sentence Practice - Food and Drink 00:01:00 Your First Story 00:03:00 Verbs Verb Signs - Part 1 00:06:00 Verb Signs - Part 2 00:06:00 Sentence Practice - Verbs 00:01:00 Emotions Emotions 00:05:00 Your Second Story 00:11:00 Conclusion Conclusion 00:01:00 Resource Resource - American Sign Language (ASL) Course 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

This Advanced Business Analysis Course is designed to develop you into a more confident, competent and multi-skilled business analyst. Covering important management and leadership aspects of the analysis role, with a focus on value-added approaches to the delivery of business systems, this course is a significant building block on the analyst's career path from practitioner to expert. The course will teach you how to define, elicit and manage unstable requirements by taking an iterative approach; explore use case modeling and conduct feasibility studies and develop effective business cases; and learn how to track project return on investment and assess the realization of business objectives. Who is this course for? Advanced Business Analysis Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Business Analysis Course is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Business Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Wrapping Up 00:15:00 Finance & Budgeting Financing Basics 01:00:00 Record Your Income 01:00:00 Make a List of Expenses First and Put Them in Categories 01:00:00 Countdown & Adjust 01:00:00 Review Regularly 01:00:00 Reference Book Business Analysis 00:00:00 Mock Exam Unit 30 Safe Dog Safety Tip: CPR 00:05:00 Final Exam Final Exam- Advanced Business Analysis Course 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

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Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Step into the realm of professional sophistication with our 'Modern Business Etiquette Mastery' course. Picture yourself navigating the corporate world with poise, confidence, and a commanding understanding of business etiquette. The course begins with the basics of business decorum, laying a foundation for impeccable professional conduct. Each module is tailored to transform you into a paragon of business etiquette, ensuring that your every interaction reflects excellence and professionalism. This course is more than just learning the dos and don'ts; it's about cultivating a persona that resonates respect, competence, and courtesy in the modern business environment. As you progress, the course delves into the nuances of effective communication skills, both in person and electronically. E-communication etiquette, a critical aspect in today's digital age, is explored in detail, equipping you with the skills to communicate with clarity and professionalism across digital platforms. The curriculum further covers the intricacies of meeting and interview etiquette, internal and external etiquettes, and the increasingly important area of cross-cultural communication. By integrating these diverse aspects of modern business etiquette, the course prepares you to excel in a global business landscape, where etiquette and communication skills are as important as professional expertise. Learning Outcomes Master the fundamental principles of business etiquette. Develop advanced communication skills for professional settings. Learn best practices for e-communication in a business context. Acquire skills in conducting and participating in meetings and interviews effectively. Understand and apply cross-cultural communication strategies in global business interactions. Why choose this Modern Business Etiquette Mastery course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Modern Business Etiquette Mastery course for? Professionals aiming to enhance their business communication skills. Individuals preparing for corporate interviews or meetings. Entrepreneurs seeking to establish a strong professional presence. Corporate trainers focusing on employee development in etiquette. Business students and graduates aspiring to excel in international corporate environments. Career path Corporate Trainer: £28,000 - £50,000 Business Consultant: £30,000 - £60,000 Human Resources Manager: £35,000 - £55,000 Public Relations Specialist: £25,000 - £45,000 International Business Liaison: £32,000 - £58,000 Corporate Communications Coordinator: £27,000 - £50,000 Prerequisites This Modern Business Etiquette Mastery does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Modern Business Etiquette Mastery was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Basics of Business Etiquette Basics of Business Etiquette 00:11:00 Module 02: Communication Skills Communication Skills 00:15:00 Module 03: e-Communication Etiquette e-Communication Etiquette 00:12:00 Module 04: Meeting and Interview Etiquette Meeting and Interview Etiquette 00:17:00 Module 05: Internal and External Etiquettes Internal and External Etiquettes 00:12:00 Module 06: Cross-Cultural Cross-Cultural 00:14:00

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00

This Advanced Diploma in Real Estate provides you with the skills needed to be a successful and professional real estate agent, exploring best practices from across the industry. The course will teach you all the basics. Developed in partnership with industry professionals, this course covers an array of topics, such as agent specializations, holding open houses and networking skills. You will also learn about home loans and how to help your clients avail it. On completion, you will be able to sell properties and convince clients that what you are selling is worth the investment. Who is this course for? Advanced Diploma in Real Estate is suitable for anyone who want to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Real Estate is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Real Estate What Is Real Estate Investing? 00:10:00 Basic Rental Properties 00:10:00 Why invest in property? 00:05:00 Investment After Brexit 00:10:00 Recent Housing Market Developments 00:05:00 Managing Client Expectation 00:05:00 Best Practices of Customer Service 00:05:00 Customer Life Cycle 00:05:00 Tenant Retention 00:05:00 Real Estate Marketing 00:10:00 Legal System & Real Estate UK An Introduction to the UK legal system 00:05:00 Different Types of Investment Structures 00:05:00 Commercial Leases 00:05:00 Title & Registration 00:05:00 Finance in Real Estate 00:05:00 Investment Purchase Procedure 00:05:00 Acquisition Costs 00:05:00 Land Usage 00:05:00 Planning & Environment 00:05:00 Investment Structure & Key Legislations 00:05:00 Property Development What is Property Development? 00:05:00 The Players in the Property Market 00:05:00 The Risks of Property Development 00:05:00 The Stages of a Property Development 00:05:00 Site Identification and Acquisition 00:05:00 Property Management 00:05:00 Real Estate USA Selecting The Best Properties 00:05:00 Leasing Instead Of Selling 00:05:00 Buyers Interest 00:05:00 Be Zone Conscious 00:05:00 Home Loans 00:05:00 Knowing When You're Ready To Buy 00:05:00 Is Your Lake Home For Sale? 00:05:00 Living The Waterfront Lifestyle Every Day 00:05:00 How To Locate Waterfront Property Rentals 00:05:00 Real Estate Front 00:05:00 How To Maintain Waterfront Property 00:05:00 All About Real Estate Clients 00:05:00 Real Estate Evaluation 00:05:00 Are You Ready To Buy Your First Property? 00:05:00 Finding The Actual Real Estate For Sale 00:05:00 Home Shopping: The Smart Way 00:05:00 How Much Land Do You Need? 00:05:00 Real Estate Investments 00:05:00 Manufacturing Real Estate Numbers 00:05:00 Waterfront Real Estate 00:05:00 Purchasing A Home Beside A Lake 00:05:00 Additional Supporting Material Fundamentals of Real Estate Development 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Real Estate 00:20:00 Final Exam Final Exam- Advanced Diploma in Real Estate 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00