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Duration 5 Days 30 CPD hours This course is intended for This class is ideal for Salesforce Certified Administrators and Platform Developers responsible for developing and managing Industries CPQ applications, including catalogs and pricing. It's also designed for solution architects and technical architects looking to understand the full capabilities of Industries CPQ in order to formulate industry-specific solutions. This class is also a great foundation builder for anyone looking to earn the Salesforce Certified Industries CPQ Developer credential. Overview When you complete this course, you will be able to: Create 'perfect' orders using order capture and asset-based ordering functionality. Define products and product bundles in the shared catalog. Use pricing components to support simple and complex pricing strategies. Create promotions and discounts to adjust pricing for a limited time. Use rules to ensure the right products are available to the right customers at the right price. Build ordering and quoting solutions using Industries Digital Commerce & CPQ APIs. xplore how to develop Configure, Price, Quote (CPQ) solutions using Industries CPQ. In this class, our Industries CPQ experts will show you how to configure CPQ solutions that ensure your customers get the right products and the right prices at the right time. You?ll learn how to set up and manage products and prices, leverage promotions and rules to drive action, and build a guided experience declaratively using Industries Digital Commerce and CPQ APIs.Note: This class focuses on Industries CPQ, previously known as Vlocity CPQ, and does not cover Salesforce CPQ. Introduction Explore Communications, Media, and Energy and Utilities Clouds and Industries CPQ Understand the Industries CME Data Model Order Capture Create and Configure Orders Using the Cart Work with MACD and ABO Orders Cancel an Order Create Orders with Non-Assetizable Products Configure Data Movement Across Line Items Using Field Mapper Enterprise Product Catalog Create Attributes and Picklists Create Object Types and Learn Inheritance Architecture Create Products Set Product Attribute Metadata and Override Attribute Defaults Create Product Bundles and Define Product Cardinality Work with Product Lifecycle Dates Manage the Shared Catalog?s Platform Cache Pricing Configure One-Time and Recurring Prices Define Price Lists and Child Price Lists Implement Base and Bundled Prices Configure Time Plans and Policies Configure Advanced Pricing Strategies such as Attribute-Based Pricing and Usage Pricing Promotions and Discounts Determine the Difference Between Products, Product Bundles, and Promotions Compare Pricing Adjustments and Overrides Create Promotions for Existing Products Adjust Prices and Time Plans Create Contextual Discounts for Orders, Accounts, and Contracts Identify the Best Type of Pricing Adjustment Given a Scenario Rules Build Context Rules Components Create and Apply Context Rules to Products, Promotions, Price Lists, and Price List Entries Create Product Relationships to Recommend, Exclude, or Require other Products Create Advanced Rules to Modify Product Attributes During Order Capture Create Advanced Rules to Auto-Add Products to the Cart Identify the Best Type of Rule to Use Given a Scenario Guided Selling Customize a Guided LWC Interaction for Purchasing Products Explore Industries Digital Commerce LWC, SDK, and Cacheable APIs Learn About CpqAppHandler Service, Its Methods, and Cart-Based APIs Additional course details: Nexus Humans Salesforce Build CPQ Solutions for Industries (IPQ435) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Build CPQ Solutions for Industries (IPQ435) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for System architects, system administrators, IT managers, VMware partners, and individuals responsible for implementing and managing vSphere architectures who want to deploy vSphere 8.0 into their existing vSphere environment. Overview By the end of the course, you should be able to meet the following objectives: Recognize the importance of key features and enhancements in vSphere 8.0 Describe vCenter Server, VMware ESXi, storage, virtual machine, and security enhancements in vSphere 8.0 Describe the purpose of vSphere Distributed Services Engine Update an ESXi host equipped with a Data Processing Unit (DPU) using vSphere Lifecycle Manager Identify devices supported for system storage on ESXi 8.0 Recognize enhancements to VM hardware compatibility settings VMware vSphere Memory Monitoring and Remediation and the improvements to vSphere DRS Recognize the new Virtual Non-Uniform Memory Access (vNUMA) topology settings of a VM in vSphere Client Use vSphere Lifecycle Manager and Auto Deploy to manage the configuration specifications for the hosts in a cluster Recognize the vSphere Lifecycle Manager and Auto Deploy enhancements in vSphere 8.0 Recognize the cloud benefits that VMware vSphere+ brings to on-premises workloads Recognize technology that is discontinued or deprecated in vSphere 8.0 In this two-day course, you explore the new features and enhancements following VMware vCenter Server 8.0 and VMware ESXi 8.0. Real-world use-case scenarios, hands-on lab exercises, and lectures teach you the skills that you need to effectively implement and configure VMware vSphere 8.0. Course Introduction Introductions and course logistics Course objectives Artificial Intelligence and Machine Learning Describe how device groups support AI and ML in vSphere 8 Describe how device virtualization extensions support AI and ML in vSphere 8 vSphere Distributed Services Engine Describe the benefits of Distributed Services Engine Explain how Distributed Services Engine works Recognize use cases for Distributed Services Engine Install ESXi on a host equipped with a DPU View DPU information in vSphere Client Add an ESXi host equipped with a DPU to a cluster Update an ESXi host equipped with a DPU using vSphere Lifecycle Manager Create a vSphere Distributed Switch for network offloads Add a host with a DPU to the vSphere Distributed Switch Configure a VM to use Uniform Passthrough Mode vSphere and vCenter Management Review the improvements to the communication between vCenter and ESXi hosts Review the enhancements to the vCenter recovery process ESXi Enhancements Describe the function of the central configuration store in ESXi Explain how ConfigStore affects your interaction with ESXi configuration files Recognize the supported system storage partition configuration on ESXi 8.0 Identify devices supported for system storage on ESXi 8.0 Configure an RDMA host local device on ESXi vSphere Storage Describe the vSAN Express Storage Architecture Recognize the benefits of using vSAN Express Storage Architecture Describe the benefits of using NVMe Recognize the support for NVMe devices in vSphere Guest OS and Workloads Review the enhancements of the latest virtual hardware versions Describe the features introduced with virtual hardware version 20 Create a snapshot of a VM with an NVDIMM device Resource Management View energy and carbon emission metrics in vRealize Operations Manager Describe the VMware vSphere Memory Monitoring and Remediation (vMMR) functionality Describe how vMMR enhances the performance of vSphere DRS Security and Compliance Describe how to handle vTPM secrets when cloning a VM Manage OVF templates for VMs that are configured with vTPM Deploy an OVF template with vTPM Describe the enhancements to trusted binary enforcement in ESXi Describe ESXi 8 enhanced security features vSphere Lifecycle Manager Describe the enhancements to life cycle management of standalone ESXi hosts Manage the configuration profiles of ESXi hosts in a cluster with vSphere Lifecycle Manager Use Auto Deploy to boot a host with the desired image and configuration specifications Upgrade multiple ESXi hosts in a cluster in parallel Stage an ESXi host image prior to remediation Auto Deploy Manage custom host certificates using Auto Deploy vSphere with Tanzu Describe the features of the Tanzu Kubernetes Grid 2.0 offering Announcing vSphere+ Describe the functionality and benefits of vSphere+

Our intensive singing courses are greatly enjoyed by adults who are eager to boost their vocal abilities within a short period. You can either attend to work on a specific aspect of your voice or your overall vocal technique. Expect tremendous progress in a few days of focused studies.

An ICF accredited coach training programme.

Understand the Mental Toughness model and look at how to improve your mental toughness with the 4c’s. Course overview Duration: 1 day (6.5 hours) Mental toughness is the ability to resist, manage and overcome doubts, worries, concerns and circumstances that prevent you from succeeding, or excelling at a task or towards an objective or a performance outcome that you set out to achieve. Our one day programme can help you to achieve this by using tools and techniques to help you perform under pressure and ensure your wellbeing. Objectives  By the end of the course you will to: Identify the causes of stress and how to prevent them Assess your mental toughness using the MTQ48 measure Use tools and techniques to develop your mental toughness Content Understanding Stress, Pressure and Challenge The causes of stress How stress can manifest itself Threat response The Stress performance curve Stress, challenge and pressure Positive stress Mental Toughness, Stress Management and Resilience Defining stress management, resilience and mental toughness How they differ and how they affect each other Mental Toughness Understanding mental toughness The importance of mental toughness The benefits of developing your mental toughness The 4 Cs of Mental Toughness How we approach Challenge Control our emotions Develop Confidence Create Commitment MTQ48 Profile Understanding your MTQ48 profile Looking at your mental toughness Areas for development Developing Mental Toughness Managing physical energy to deal with stress Developing healthy habits for managing stress Multitasking and the ability to focus Identifying unhelpful thought patterns Positive and pragmatic thinking approaches Managing your approach to change and challenge Ways of developing mental toughness

Photography is a way of feeling, of touching, of loving. ... it remembers little things, long after you have forgotten everything. - Aaron Sisking For the kind of photos that are worthy of the memories  Because we just don't get do-overs with kids. There is no such thing as second-first steps. Because all their little quirks, all the big and little moments that shape their lives and their childhoods are something that only YOU as parents see and appreciate fully. And they are the thing that make them who they are. There is simply no outside photographer who can come in and capture those unique things because nobody knows your children like you do. Photography For Parents Fundamentals Our flagship 6 week Photography course designed to help you learn all the key photography skills that you will need to drastically improve your children's photos.  KEY COURSE INFO: Course type: Instructor-led or self paced Course duration: 6 weeks Course format: Online course with Interactive weekly live classes, personal photo feedback and support group WHAT YOU LEARN: Our hands-on online instructor-led approach helps guarantee that you will quickly learn the key camera and photographic storytelling skills while keeping the focus on photographing children.  From camera know-how, light and composition, specific recipes to help you capture typical situations and getting it all right on the fly - yeah, our kids don't sit still either LEARN WHAT'S INCLUDED IN EACH MODULE Key Camera skills Working with natural light Capturing kids on the move Photo composition Portraits and details Photo storytelling HERE IS HOW YOU LEARN WITH US:  If you have bought an online course before, then gave up half way through because ... life.. - well, we are a bit different. This is A LOT more than a bunch of random tutorials. This is a proper, well designed, supported and paced course that genuinely delivers. HERE ARE THE INGREDIENTS THAT MAKE OUR COURSE DELIVER The one with all the materials: 5 core course modules, introduced on a weekly basis, plus a bonus wraparound module ( more on that below) - courses accessible online and in pdf version The one with all the people: You're not going through the course on your own - as part of the course you join an online peer support group, moderated daily by the instructor, where you connect, get help and go through this journey together with other parents like you. The one with all the answers: Every week we run an live online class which is where your instructor goes through the key parts of your course, answers live questions and demonstrates techniques and additional illustration photos. The Live classes are run in the evening ( after the kids are in bed) and are always recorded in case you couldn't join in live The one that's all about you: Every week comes with homework to help you practice the elements we introduce in the modules. You submit those images to your instructor on a weekly basis and receive thorough, photo-by-photo, video feedback from your instructor - so it's all about you and your progress, nobody else's The one with the bonuses: A PDF workbook to help you go through the materials and practice the skills, handy cheat sheets formatted for your phone so you can whip them out on the go plus a Bonus wrap-up module with swipe files of photo ideas for children at different ages, handy checklists and more!  The one after it's over: We don't just leave you on your lonesome after the course is over - you get access to a=our Alumni group - a Photography for Parents Clique if you will - which is where we continue supporting you, answering your questions, encouraging you to take photos through weekly and monthly challenges and peer support Next Fundamentals course starts on 15th January 2024 5 core course modules Support Facebook group Weekly online Live class Personal Feedback on your images BONUS: extra module with ideas bank for photographing children of all ages BONUS: PDF course workbook BONUS: Printable and mobile friendly Pocket Guides HERE IS WHAT YOU WILL LEARN WITH US:  How to finally, actually, properly use your camera - no more cryptic buttons and the 'oh no! what have I pressed now?!' panic. Life's too short to be intimidated by your camerant The precise steps and 'recipes' to help you capture all sorts of different situations - whether your kids are indoors on a dark and dreary day or tearing through the park in the sun How to see the world and your children through a photographers eyes and learn to compose your photographs on the fly so they truly reflect the beauty you see How to get great photos CONSISTENTLY - I mean the spray and pray method is fine, but wouldn't it be nice to have confidence your images will turn out the way you want them? How to learn to notice and capture the little details, the big picture, the whole story of your children growing up. BEAUTIFULLY. "Absolutely, without a doubt, the best money I have ever spent on anything kid related. I so wish i had done these courses 6 years ago, just before my 1st was born. My photography has improved significantly and I'm just sad the course are over, I have loved everything about them!" Hannah Slater "The most enjoyable online course I ever done" I cannot recommend this course highly enough, and I am so grateful for Ania for creating this amazing course and community, teaching busy parents how to document their family storied beautifully! DALIA SEABORNE "I'm amazed at how much my photography has improved " I have learned so much and am amazed at how much my photography has improved - they are brilliant value for money considering the level of personal attention you receive! I've come away with a whole lot more technical knowledge as well as a heap of inspiration and ideas. LUCY GRIFFITH "The most wonderful entry into the incredible photography world" I am seeing things that I have never noticed before, I am using the DSLR to capture precious moments with my family and am signed up to two further courses because the instructors, modules and supportive community are amazing and I think I might be addicted KIRSTY FINNIE Photography for Parents FUNDAMENTALS Next course starts on 15th Jan 2024 All the learning resources, all the community, all the support, all the personal help. Virtually failproof 5 core course modules Bonus Idea Bank module PDF course workbook Pocket reference guide Support group Weekly online live class Personal Feedback on your images Access to Photography For Parents Alumni community But will it work for me? - our guarantee: GUARANTEE We know our course works. We have seen a few thousands of students go through our courses and really improve. BUT, if you find that after the first couple of modules that it just doesn't work for you, you haven't learnt anything new, it's the wrong level for you, you haven't improved, or you simply don't get on or engage with it - we will simply refund you in full. Simple as that! INSIDE THE MODULES - aka WHAT DO YOU LEARN? Module 1: See what your camera sees Our first module is dedicated to breaking you our of the snapping habit and giving you a fresh perspective. We show you how your camera sees the world differently than what you might expect in three major ways - the optics. the focus and the light. Major Takeaways: At the end of the module you will have gained full control of your focus - no more guessing game and kids turning out all blurry, you will also gain an insight of how to use your lens ( there is a skill to it) and how to let the light help make your subjects stand out. What's included: The importance of focus and what it does to our brain Taking control of your focus - the Where and HOW your camera focuses Mastering focus formula - a process to help you determine what settings to use for each occasion To zoom or not to zoom and how it changes what and how your camera sees Learning how your camera sees the light and how to make it better, especially with tricky light Learning how to shoot against the light - like a bright window and NOT end up with the person looking all dark Module 2: On exposure and all things sharp and blurry In our second module we take you off the auto setting and dive deep into learning about exposure - i.e. making sure that your images are not too dark or bright or blurry. But not only that, we pay special attention to how to make some of the things in your image sharp and others blurry through the use of specific combinations of settings  Major Takeaways: How to work your camera in priority ( semi-manual) modes, how to capture detail or portraits with a great separation of sharp and blurry to make these elements stand out.  What's included: Understanding the mechanics of your camera - how does a photo actually happen inside Taking your camera firmly OFF the Auto settings - learning the key factors ( aperture, shutter speed and ISO) and how they interact with one another How to capture portraits and those precious detail shots beautifully Switching to Aperture priority and controlling your aperture - the how and the why Taking control of what in your image will be sharp and what will be blurry - hello full control over blurry backgrounds, blurry foregrounds and pin sharp subjects in between. Module 3: Capturing movement  One of my favourite modules, dedicated to helping you capture your kids in motion - whether they're wriggling babies, speedy crawlers, wobbly toddlers or perpetual-motion-machines that most children are. We learn how to match your focus settings, your shutter settings and your composition to capture great movement photos.  Major Takeaways: Learn how to capture your children on the move, SHARP but also how to use blur and speed to really showcase and highlight movement. Big AH-HA moments here!  What's included: Switching your camera to shutter priority and mastering MOVEMENT Learning how to capture moving things SHARP - yes, that includes those fast movingbaby arms and legs Learning how to capture moving things BLURRY - and why would you want to do it? Learning how to highlight action and energy and speed in your images and how to help yourself with composition Creative techniques like night time light trails or panning or creative blur How to use your focus settings on top of your shutter settings to help capture things sharp Module 4: See what your camera sees Although we introduce elements of photographic composition throughout the course, this is the module entirely dedicated to it. We look at composition not just as a set of arbitrary rules, but more as something that helps you express what you really see and feel. We look at photographic storytelling and helping your images get look more impactful and stronger Major Takeaways: Good photographic composition principles to help you really show the magic you are seeing. At the end of this module you will say goodbye to boring flat photos and will instead start taking rich images with lots of depth and eye catching composition.  What's included: understanding how we 'read' photographs and how to compose so that the magic YOU see translates into what the others see when they pick up that photo fundamental rules of photo composition - we started you off with the rule of thirds but there is MORE Good crops, bad crops, crazy crops and everything in between storytelling through your photographs - how to make your images mean something and show something real, beyond 'my child looks cute here' getting creative and expressing yourself through photographs learning to go beyond your usual compositions and discovering different styles Module 5: Photographic composition and storytelling Although we introduce elements of photographic composition throughout the course, this is the module entirely dedicated to it. We look at composition not just as a set of arbitrary rules, but more as something that helps you express what you really see and feel. We look at photographic storytelling and helping your images get look more impactful and stronger Major Takeaways: Good photographic composition principles to help you really show the magic you are seeing. At the end of this module you will say goodbye to boring flat photos and will instead start taking rich images with lots of depth and eye catching composition.  What's included: Understanding how we 'read' photographs and how to compose so that the magic YOU see translates into what the others see when they pick up that photo Fundamental rules of photo composition - we started you off with the rule of thirds but there is MORE Good crops, bad crops, crazy crops and everything in between Storytelling through your photographs - how to make your images mean something and show something real, beyond 'my child looks cute here' Getting creative and expressing yourself through photographs Learning to go beyond your usual compositions and discovering different styles BONUS Module 6: Idea Bank : Photographing children at different ages This last module is a bit different. We us it to give you lots of ideas for photos with children of different ages - from photographing milestones to capturing what's unique about them at a particular stage and really getting into their world to capture where they're at. The module is packed with ready to take ideas and will let you take all that you have learned in the first 5 modules and apply it in real life sitautions. We also help you think ahead to the next steps in your photography education - should you want to continue. 

Hybrid Vehicle Expert Training Course Overview The Hybrid Vehicle Expert Training course provides an in-depth understanding of hybrid electric vehicles (HEVs), focusing on their design, operation, and technology. Learners will explore various types of hybrids, key components, and the degree of hybridisation, enhancing their technical knowledge for the automotive industry. This course equips participants with essential skills to analyse regenerative systems and other innovative features that improve fuel efficiency and reduce emissions. By the end of the course, learners will be confident in identifying different HEV architectures and understanding their functional principles, preparing them for roles in vehicle maintenance, engineering, and technical consultancy within the evolving green transport sector. Course Description This course offers comprehensive coverage of hybrid vehicle technology, beginning with an introduction to hybrid electric vehicles and their classifications. It delves into the degree of hybridisation, explaining how various systems operate to optimise energy use. Detailed study of HEV components provides insight into powertrains, batteries, and control systems. The course also covers regenerative braking and energy recovery technologies that enhance vehicle efficiency. Learners will gain analytical skills required to evaluate hybrid systems and keep pace with developments in sustainable automotive design. The structured learning experience combines theory and technical knowledge, suitable for those aiming to build expertise in green vehicle technologies and contribute to environmental sustainability within the automotive sector. Hybrid Vehicle Expert Training Curriculum: Module 01: Introduction Module 02: Types of Hybrid Electric Vehicles Module 03: Degree of Hybridisation Module 04: Components of HEVs Module 05: Regenerative Systems (See full curriculum) Who is this course for? Individuals seeking to develop expertise in hybrid vehicle technology. Professionals aiming to advance their careers in the automotive or green transport sectors. Beginners with an interest in sustainable automotive technologies. Technicians and engineers preparing for roles in vehicle systems analysis and maintenance. Career Path Hybrid Vehicle Technician Automotive Engineer specialising in green technologies Vehicle Systems Analyst Technical Consultant for sustainable transport solutions Research and Development Specialist in automotive innovation

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations.

Are your sales people too stressed, running on adrenalin, perhaps driving towards burnout, struggling to reach targets? Wouldn't you rather they delivered consistently good performance, sustainable over longer periods of time, with less stress (for both them and you)? This uniquely empowering workshop will help your team develop naturally high levels of focus, energy and motivation. They will attain a sense of grounded euphoria, giving them a very distinct and ethical edge in selling. A one-day programme, it gives salespeople an introduction to the 'Natural Superheroes' concepts and resources, tools and techniques, to help them improve their sales performance - realising greater sales potential, developing deeper and more profitable client relationships, winning more business. Through this experience, sales teams gain: Information about profiling clients to instantly understand more about their deepest drives and true needs so they can be genuinely met and, where possible, exceeded Insights into deep, honest and very 'real' reasons for sales procrastination - participants are given specific workable strategies they can easily apply to overcome sales resistance, by tapping their natural motivational styles An understanding of communicating at the very highest levels with different people so they truly understand your sales message and have a significantly more positive sales experience A realisation of their very specific natural sales talents as individuals and as a team A deeper level of experience and understanding of what specifically drives their own behaviour and the behaviour of their clients - these unique insights explain not only how but exactly why people behave the way they do An experience of what it takes to be unshakeable under pressure and manage the sales processes and relationships to a positive outcome for all Brand-new insights into working with and handling difficult people across all levels of authority An understanding of the pitfalls and the psychological traps we set ourselves which cause unnecessary stress, anxiety and frustration on a daily basis and, in turn, limit our sales performance Access to very simple and practical tools that massively increase self-awareness, engender accountability and responsibility and develop emotional sales mastery 1 Introducing 'Natural Superheroes' for sales What is a 'Natural Superhero'? Defining emotional intelligence in the context of sales and why it is so important Knowing yourself - why most people don't know themselves at all and how we can understand exactly what drives our behaviour for the purpose of improving sales performance specifically Knowing exactly why others, and specifically clients and team members, behave the way they do - understanding the real motives behind people's good and bad behaviour in a sales meeting Simple steps to freeing yourself of any anxiety, pressure and false sense of limitation when selling Being yourself in sales - why this is not as easy as it sounds but how you can make it effortless How to take control of achieving the sales performance you really need and want for yourself and others Strategies that raise your self-awareness, increase an authentic and sustainable sense of self-confidence, in difficult situations and in moments of crisis 2 Understanding yourself, your team members and your customers - using the Enneagram Introducing the Enneagram and why it is so valuable to sales people and their clients Exploring the 9 types of motivational drives and why people have different reasons for buying from you Core types and wings - understanding the influence of other motivations either side of the core Enneagram type How to confirm the profile of your client - using celebrities from the world of politics, cinema, sports - we explore how to identify each type - what are their core drives, why have they arisen and how can we use these insights to help you in improving your sales performance The 3 levels of behaviour within your personal profile and that of your clients Lookalike Enneagram types - mistaken identities - how to avoid these traps when profiling your clients and your team How to communicate effectively in a sales environment with each of the different Enneagram types - communication strategies for positive impact on morale, performance and, ultimately, sales results How to interpret and make use of the results of your online personal profile - participants complete an online profile before the event and have the opportunity to analyse their results with a view to improving their sales performance How sales teams sabotage their own performance and that of other people within the team - and how to stop it Uncovering your particular edge in a sales role - what unconsciously trips you up as a sales person? How the Enneagram helps us in sustaining a truly great sales performance over time 3 Why positive thinking alone doesn't work in sales Why 'PMA' does not stand for positive mental attitude when selling - learn its alternative meaning that can serve you even more effectively in a sales role 3 steps and exercises that naturally increase PMA The value of making unconscious thinking conscious and how to do this without any pain or discomfort in a sales meeting Why each Enneagram type has a different experience of PMA in terms of their outward behaviour and how to know when you are maximising your sales performance 4 Measuring success How to measure the development of your individual profile as a sales person Development planning and review Into the future - how to continue your Natural Superhero development

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist