Supply Chain Logistics Operative Level 2

How to communicate effectively with customers/colleagues (including those working remotely, third party carriers, agencies and other organisations) appropriately in line with situation and organisational style/culture.

Structure of the industry, the methods and modes of transport, the roles available within the sector in general and in relation to their own career aspirations.

Importance of delivering excellent customer service to customers and colleagues, including identifying customer/colleague needs and responding appropriately in line with situation and organisational style.

Vision, objectives and brand of the organisation; the importance of organisation reputation and what can affect it; how their own performance can contribute to organisational success and support or impact on others.

Proposed and actual changes to systems, processes and technology used in the industry, particularly relating to own role.

Establish a good rapport with customers/colleagues; promote the values of the organisation in all of their work; identify and respond to or report threats to their organisation’s reputation where relevant.

Communicate effectively (using a variety of appropriate methods such as face to face, telephone, email etc)with customers and colleagues in line with organisational standards.

Demonstrate safe moving and handling of different objects, both manually and using relevant equipment; work individually and as part of a team to safely move and handle objects.

Work well in a team; support colleagues and contribute to achieving objectives or goals.

Seek to review, update and implement improvements to own method of working; positively take on board, and act on, feedback where relevant.

Adapt to new technology and accept the need for change.

Demonstrate integrity, credibility, honesty and personal drive in every aspect of their role.

Take ownership and responsibility for their own safety and that of others at all times; do the right thing and report any issues or concerns to a relevant person

Pay attention to the safe and effective use of equipment and machinery when carrying out activities

Strive to achieve the best results in all they do; maintain a positive attitude and approach to their work even when priorities and working patterns change.