413 Employer courses

This course is a legal requirement to obtain the SIA CCTV Licence which enables you to work as a CCTV (Closed Circuit Television) operator. CCTV Operatives usually work in a control room that is connected to a network of CCTV equipment. Employers typically include security companies, medium-large corporations, local authorities, the police, etc.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

COSHH training course will help to ensure that your business complies with relevant legislation...

Develop the skills to become a professional bartender and fast-track your career, progress in a cocktail bartender position, having one week fun in Manchester City Center!

Infection prevention and control is essential for all businesses, particularly where the working environment or work activities could put employees and those around them at risk of infection. This includes those working in healthcare, in close contact with people or animals, and those involved in the cleaning of human and animal waste. Infections can be easily spread, but by understanding the correct steps to take, the risk of their occurrence can be both prevented and controlled.

Invest in your staff, invest in your business. Valeting for Businesses Stage 1 is the ideal course set for employers of valeting teams or individuals, small and large, to improve the efficiency, safety and knowledge of their in-house valeting operation, increasing end-customer satisfaction and reducing the need for remedial work for errors and issues caused by poor technique. Combined with Stage 2, students receive a leaner version of our Level One Detailing course without the emphasis on self-employed business skills. It focuses instead on core skills employers need in a valeting team; Efficiency, Safety, Consistency, and Results. Invest in your staff, invest in your business. Valeting for employees is the ideal course set for employers of valeting teams or individuals, small and large; such as car sales, dealerships, car rental agencies or fleet operators. The aim of the course is to improve the efficiency, health & safety, and knowledge of their in-house valeting operation. Combined with level 2, students receive a leaner version of our Level One detailing course, without the emphasis on self-employed business and marketing skills. It focuses instead on core skills employers need in a valeting team; Efficiency Safety Consistency and Results It can be taken by one managing member or a whole team, and is perfect for any experience - from new-starter to long-time member of staff. The day starts with a look at chemical knowledge and safety to ensure all employees know the precautions and potential effects of the chemicals they are using in their work - both to themselves and the materials they are working on. Coupled with general safety at work regulations and delivered by a certified instructor, this will ensure your due diligence and compliance are covered and educate attendees on the importance of chemical safety. We then move on to the practical element, working through all the stages of a consumer-preferred safe wash and interior valet, from inspection through to protection applications, all in the most time-efficient manner possible to deliver showroom results, with demonstration and involvement in all stages and time management to ensure a constant and predictable workflow. By the end of the Stage 1 day, attendees will be well versed in all aspects of basic valeting skills and can either return to implement their new skill set or progress to Stage 2 to enhance the value further. Courses can be attended by up to 6 employees at a time, and for 3+ attendees the day can be run remotely at your own premises, subject to a few additional costs. For courses of 6+ attendees, please contact us to discuss your requirements so that we can accommodate adequate instructor-to-student ratios. Claim back your costs! Students will hold a UKDA accredited certificate in Stage 1 Valeting for Business, and as we are a Government Registered Learning Provider, you can be assured of the highest quality of training. As, in most cases, HMRC considers vocational training to be for the benefit of the business and a legitimate business expense, course costs can usually be recouped against company taxes, and a full VAT invoice is provided for reclamation. Course Length 1 Day (0930-1600) Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Certificate UKDA Certified

Our 8 hour course will enable students to attain the knowledge and practical competencies needed to deal with a range of emergency first aid situations and/or take on the role of emergency first aider in the workplace. At Immerse Training we specialise in bespoke on-site courses, delivered at your premises, based on your industry. Qualification Information This qualification and learning outcomes are based on the recommendations of: The Resuscitation Council (UK) Skills for Health Assessment Principles for First Aid Qualifications Course Content Following this course students will: Understand the role and responsibilities of a first aider. Be able to assess an incident. Be able to manage an unresponsive casualty who is breathing normally. Be able to manage an unresponsive casualty who is not breathing normally. Be able to recognise and assist a casualty who is choking. Be able to manage a casualty with external bleeding. Be able to manage a casualty who is in shock. Be able to manage a casualty with a minor injury. Who should attend? This qualification is for people who deal with first aid at work enabling them to be workplace emergency first aiders under the Health and Safety (First Aid) Regulations 1981. This qualification is also for people who have a specific responsibility at work, or in voluntary and community activities, to provide basic first aid to people in a range of emergency first aid situations. Pre-requisites Students must be at least 14 years old on the first day of training. Assessment and Certifications Assessment of this course is continuous and also includes 1 theory/multiple choice question paper. Successful students will receive an Immerse Training Certificate, which is valid for three years. This certificate will be issued by Qualsafe, the awarding body for Immerse Training. Additional Information Completion of the Level 3 Award in Emergency First Aid at Work includes 1 credit at Level 3 of the Regulated Qualifications Framework (RQF). Workplace First Aid Courses First Aid courses for employers and employees. Our workplace courses are fully accredited, registered and meet Health and Safety Executive (HSE) guidelines. From 1 day Emergency First Aid at Work (previously appointed person) to 3 day First Aid at Work courses. We specialise in on-site courses at your workplace, tailored to the specific risks associated with your business.  All courses can be delivered at our training centre in Poole, Dorset or we can deliver on-site across Bournemouth, Poole, Dorset, Hampshire and the South of England.

The CAIA Association is a global professional body dedicated to creating greater alignment, transparency, and knowledge for all investors, with a specific emphasis on alternative investments. Course Overview The CAIA Association is a global professional body dedicated to creating greater alignment, transparency, and knowledge for all investors, with a specific emphasis on alternative investments. A Member-driven organization representing professionals in more than 100 countries, CAIA Association advocates for the highest ethical standards. Whether you need a deep, practical understanding of the world of alternative investments, a solid introduction, or data science skills for the future in finance, the CAIA Association offers a program for you. Why CAIA? Distinguish yourself with knowledge, expertise, and a clear career advantage – become a CAIA Charterholder. CAIA® is the globally recognized credential for professionals allocating, managing, analyzing, distributing, or regulating alternative investments. For Level I, the curriculum takes a bottom-up approach to the alternative investments industry. The readings offer detailed insights into the variety of institutional-quality strategies spanning the alternatives universe. Upon completing Level I, Candidates should have working knowledge of the relevant strategies available for investment, along with the basic tools to evaluate them. The CAIA Charter is granted upon completion of two levels of qualifying exams, combined with relevant professional experience. Who will benefit from enrolling in the CAIA program? Professionals who want to develop a deep level of knowledge and demonstrated expertise in alternative investments and their contribution to the diversified portfolio should pursue the CAIA Charter including: • Asset Allocators • Risk managers • Analysts • Portfolio managers • Traders • Consultants • Business development/marketing • Operations • Advisors Curriculum Topics: Topic 1: Professional Standards and Ethics • Professionalism • Integrity of Capital Markets • Duties to Clients • Duties to Employers • Investment Analysis, Recommendations, and Actions • Conflicts of Interest Topic 2: Introduction to Alternative Investments • What is an Alternative Investment? • The Environment of Alternative Investment • Quantitative Foundations • Statistical Foundations • Foundations of Financial Economics • Derivatives and Risk-Neutral Valuation • Measures of Risk and Performance • Alpha, Beta, and Hypothesis Testing Topic 3: Real Assets • Natural Resources and Land • Commodities • Other Real Assets • Real Estate and Debt • Real Estate Equity Topic 4: Private Securities • Private Equity Assets • Private Equity Funds • Private Equity Funds of Funds • Evolution of Investing in Private Equity • Private Credit and Distressed Debt Topic 5: Hedge Funds • Structure of Hedge Funds • Macro and Managed Future Funds • Event-Driven and Relative Value Hedge Funds • Equity Hedge Funds • Funds of Hedge Funds Topic 6: Structured Products • Introduction to Structuring • Credit Risk and Credit Derivatives • CDO Structuring of Credit Risk • Equity-Linked Structured Products DURATION 200 Hours WHATS INCLUDED Course Material Case Study Experienced Lecturer Refreshments Certificate

Why Choose Mastering Maya Basics to Intermediate Course? Click here for more info: Website Our courses cater to graphic designers, animators, and beginners, providing industry-standard animation skills. Dive into 3D animation, modeling, simulation, and rendering for film, TV, games, and ads. Duration: 20 hours Approach: 1-on-1 Sessions. Schedule: Design your own schedule by pre-booking a convenient hour of your choice, available Mon to Sat between 9 am and 7 pm. I. Introduction to Maya (1.5 hours) Understanding Maya and its Applications Navigating the Maya Interface and Basic Tools Creating and Managing Projects II. 3D Modeling (3 hours) Basics of Polygon Modeling Creating Simple and Complex 3D Shapes Organic Shape Creation using NURBS Advanced Techniques: Extrusions, Bevels, and Editable Objects III. Texturing and Materials (1.5 hours) Introduction to Texturing and Material Creation UV Unwrapping and Texture Mapping Importing and Applying Textures and Images IV. Lighting and Rendering (2 hours) Fundamental Lighting Techniques Camera Setup and Composition Rendering Images and Animations Output Options and File Formats V. Animation (4 hours) Keyframe Animation and Animation Curves Rigging and Animating Characters Motion Paths and Animation Layers Editing Animation Clips VI. Rigging (2 hours) Introduction to Rigging and Skeletons Binding Skin and Weight Maps Creating Rigging Systems for Characters VII. Special Effects (1.5 hours) Particle Systems and Dynamics Creating Fluids, Fire, and Other Effects Special Effects Editing: Explosions, Smoke, and more VIII. Advanced Modeling Techniques (1.5 hours) Complex Objects using Booleans and Deformers Modifying Curves and Surfaces Organic Shape Creation with Sculpting Tools IX. Conclusion and Next Steps (0.5 hours) Course Review Further Learning Tips and Resources Q&A and Feedback Please note: The course content and duration are flexible, tailored to match learners' needs and skill levels. Throughout the course, lifetime email support ensures you receive guidance with any challenges you face. Embark on your Autodesk Maya journey, exploring 3D modeling and animation with confidence. Additional Topics Covered: Modeling: Surfaces, Control Vertex, Polygons, Extrusion, Vertices, Edges, Bridge Tool, Combining, Smooth, Mirror Geometry, Merging Vertices, Subdivision Modeling. Deformations: Twist, Lattice, Flare, Bend. Shapes: Lines, Pen Tools. Animations: Basic Keyframes, Vertex Animation, Clusters, Path Animations, Skeletons, Bones, IK Handle Tool, Skinning. Dynamics: Fire, Lighting, Soft and Rigid Bodies, Particles, Collisions, Gravity. Fur and Paint Effects: Fur Basics, Fur Color Corrections, Paint Effects, Paint Modifier, Brush Animations. Texturing: Diffuse and Bump Maps, Reflections, Transparency, Shaders, Toon Shaders, Glow Textures. Lighting: Basic and Advanced Lights, Shadows, Special Light Effects. Camera: Free and Aim Cameras, Camera Effects, Path Animations. Fluid Effects and Ncloth: 2D and 3D Containers, Collision Effects, Gravity, Wind Effects. Rendering: Images and Animations, Render Techniques, Resolution Settings, Batch Rendering. Download Maya Maya Proficiency: Master Maya's interface, tools, and functions, advancing from basic to intermediate levels. 3D Modeling Expertise: Create diverse 3D models using polygonal and NURBS techniques, from simple shapes to intricate designs. Texturing and Rendering Skills: Apply textures, create materials, and utilize advanced rendering techniques for high-quality visuals. Animation Techniques: Understand keyframe animation, rigging, and character animation, producing engaging animations and special effects. Special Effects and Dynamics: Explore particle systems, fluid dynamics, and advanced visual effects, enhancing realism in animations. Advanced Modeling and Sculpting: Master complex modeling techniques, including Booleans, deformers, and organic shape creation through sculpting tools. Professional Portfolio: Develop a diverse portfolio showcasing 3D modeling and animation skills, ready for presentation to employers or clients. Problem-Solving Skills: Learn creative approaches to solve complex 3D challenges effectively. Collaborative Abilities: Understand team dynamics and collaboration within the 3D production pipeline. Recommended Books: "Introducing Autodesk Maya 202X" by Dariush Derakhshani and Randi L. Derakhshani: Comprehensive beginner's guide to Maya's essential tools and techniques. "Mastering Autodesk Maya 20XX" by Todd Palamar: In-depth intermediate guide covering advanced features, modeling, animation, and rendering. "Maya Character Creation: Modeling and Animation Controls" by Chris Maraffi: Focuses on character creation, covering modeling, rigging, and animation. "Maya Secrets of the Pros" by Todd Palamar: Expert tips and techniques from professional Maya artists, detailing advanced workflows and best practices. "Stop Staring: Facial Modeling and Animation Done Right" by Jason Osipa: Specialized book on facial modeling and animation, perfect for character expression enthusiasts. "The Art of 3D Computer Animation and Effects" by Isaac Kerlow: Offers foundational knowledge in 3D computer animation principles, applicable to various software, including Maya. Mastering Maya Basics to Intermediate Course Benefits: Comprehensive Skill Development: Master essential tools and techniques, from basics to intermediate, with hands-on projects mirroring real industry scenarios. Industry-Grade Proficiency: Acquire expertise in Autodesk Maya, enhancing credibility in animation, visual effects, and gaming industries. Creative Exploration: Unlock creative potential through advanced shading, lighting, dynamics, and simulations, enabling imaginative project realization. Portfolio Enhancement: Build a strong portfolio showcasing skills in 3D modeling, animation, and rendering for career advancement. Individualized Support: Receive personalized guidance and feedback, ensuring tailored learning experiences and skill refinement. Potential Jobs After Course: 3D Animator: Create lifelike character animations for films, games, and advertisements. 3D Modeler: Design detailed 3D characters, environments, and objects for various applications. Visual Effects Artist: Produce stunning visual effects for movies, TV shows, and commercials. Texture/Lighting Artist: Develop intricate textures and set the mood with expert lighting. Rigging Specialist: Rig characters and objects for realistic movement in animations. Rendering Specialist: Optimize rendering capabilities for high-quality images and animations. Game Developer: Contribute to interactive game development using Maya's features. Freelance Artist/Animator: Work independently on diverse projects, collaborating with studios and agencies. Skill Advancement: Progressive Mastery: Develop from basics to intermediate levels in Autodesk Maya, honing essential tools for stunning 3D visuals and animations. Hands-On Learning: Interactive Practice: Engage in practical projects, refining your skills in 3D modeling, advanced materials, character animation, and high-quality renders. Industry-Ready Proficiency: In-Demand Skills: Acquire proficiency in Autodesk Maya, a key software in animation and gaming, enhancing your employability. Creative Exploration: Unlock Creativity: Experiment with advanced shading, lighting, and dynamic animations, unleashing your creative potential in Maya. Flexible Support: Tailored Learning: Access recorded lessons for review, deepening your understanding, with lifetime email support for continuous guidance.

Learn the basics of bartending and have a fun-filled week in Manchester City Center! Fast-track your way into the bartending industry with 1 week of hands-on training with our highly-experienced instructors. Next Available Sessions (please write in the note which one you prefer) 📅 18th-21th March 2024 ⏰ Monday to Thursday 12.00-4.00pm, Friday 19.00-23.00📍 Sicilian NQ - Bar and Restaurant, 14 Turner St, Manchester M4 1DZ 📅 13th-17th May 2024⏰ Monday to Thursday 12.00-4.00pm, Friday 19.00-23.00📍 Sicilian NQ - Bar and Restaurant, 14 Turner St, Manchester M4 1DZ 📅 22nd-26th Jul 2024 ⏰ Monday to Thursday 12.00-4.00pm, Friday 19.00-23.00📍 Sicilian NQ - Bar and Restaurant, 14 Turner St, Manchester M4 1DZ Calendar: Monday to Thursday 12pm to 16pm plus one evening of real experience from 17 to 23 on Friday Gain the equivalent of 3 months bar experience Master 20 classic cocktails You be awarded with a Dirextra's certificate to showcase your skills to employers at the end of your course Licensed Premises Staff Training Online Course and Certificate included in the course to be done online after the week of practical experience A fun experience Suitable for beginners Duration: 20 hours over 1 weekDestinations: Manchester City Center Why Is This Course for You? Add some new certified skills to your CV (get 2 certificates) Start working as soon as you finish the course Earn some extra cash while studying or working Get a taste of the fast-paced bartending industry and see if it’s for you Start in an entry level bartending position and work your way up to the top Course Programme You’ll learn: The bartender’s role and responsibilities How to set up the bar Basic pour techniques How to make simple garnishes The art of perfect service how to make 20+ classic cocktails from limoncello bramble and whiskey sours to espresso martini and old fashion using fresh ingredients Learn basic bartending techniques like muddling, churning, shaking and stirring. You’ll learn how to layer shots, blend cocktails, pour and use a jigger. You’ll also become familiar with key bar tools and basic equipment Learn the fundamentals of your favourite spirits and their origins to impress friends, customers and potential employers. We’ll cover vodka, gin, rum, tequila, whiskey and brandy. You will also gain an insight into beer and wine On the practical night you will put in place what you learned in a fast-pace bar serving and preparing cocktails for real customers Course Venue Sicilian NQ, award winning "Best Neighbourhood Bar 2023 - Central Manchester", it's a charming mediterranean style wine bar, relaxed and characterful venue nestled in Manchester’s trendy Northern Quarter, right in the heart of the city center. Northern Quarter is a cool neighbourhood, with lively street art, bohemian bars and independent shops. It's home to lively restaurants and some of the city's biggest music venues, featuring concerts from trendy independent bands and famous artists.