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This course provides detailed safeguarding adults & children awareness, including essential knowledge in the recognition and reporting of abuse and neglect, procedures and responsibilities. This is for all workforce involved in Social Care from the health, public, independent, or voluntary sectors. This subject forms standard 10 & 11 in The Care Certificate.

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The Portable Appliance Testing course or PAT testing course as it is more commonly known is one of our most popular courses as it does not require you to have any formal previous qualifications and once completed, will enable you to offer your services. In the commercial setting, the law places a responsibility on all employers to ensure that the electrical equipment to be used by their staff and the public, should be fit for purpose and safe for use. Hence, all portable appliances have to be regularly checked and maintained by a competent person.

This first aid at work course is ideal for organisations whose needs assessment has identified a requirement for additional first aid training, such as having employees with a disability or a medical condition. In addition to the topics covered on an emergency first aid at work course, this course covers treatment for a variety of injuries and medical conditions. For more information click on the tabs below, or get in touch, we’d be more than happy to answer any queries. At Immerse Training we pride ourselves on offering First Aid and Pre-Hospital Care Training that meets your specific needs. All our courses meet the requirements of the relevant awarding body. On top of that, we are more than happy to create bespoke elements that tailor each programme to suit your first aid or care responsibilities. Qualification Information This qualification and learning outcomes are based on the recommendations of: The Resuscitation Council (UK) Skills for Health Assessment Principles for First Aid Qualifications Course Content Following this course students will be able to Understand the role and responsibilities of a first aider. Be able to administer first aid to a casualty with injuries to bones, muscles and joints. Assess an incident. Be able to administer first aid to a casualty with suspected head and spinal injuries. Manage an unresponsive casualty who is breathing normally. Be able to administer first aid to a casualty with suspected chest injuries. Manage an unresponsive casualty who is not breathing normally. Be able to administer first aid to a casualty with burns and scalds. Be able to recognise and assist a casualty who is choking. Be able to administer first aid to a casualty with an eye injury. Be able to manage a casualty with external bleeding. Be able to administer first aid to a casualty with sudden poisoning. Be able to manage a casualty who is in shock. Be able to administer first aid to a casualty with anaphylaxis. Be able to manage a casualty with a minor injury. Be able to provide first aid to a casualty with suspected major illness. Be able to conduct a secondary survey. Who should attend? This qualification is for people who deal with first aid at work. Enabling them to be workplace first aiders under the Health and Safety (First Aid) Regulations 1981. This qualification is also for people who have a specific responsibility at work, or in voluntary and community activities. This will allow them to provide basic first aid to people in a range of situations. Pre-requisites Students must be at least 14 years old on the first day of training. Assessment and Certifications Assessment of this course is continuous and includes two theory/multiple choice question papers. Successful students will receive an Immerse Training Certificate, which is valid for three years. This certificate will be issued by Qualsafe, the awarding body for Immerse Training. Additional Information Completion of the Level 3 Award in First Aid at Work includes 3 credits at Level 3 of the Regulated Qualifications Framework (RQF). Workplace First Aid Courses First Aid courses for employers and employees. Our workplace courses are fully accredited, registered and meet Health and Safety Executive (HSE) guidelines. From 1 day Emergency First Aid at Work (previously appointed person) to 3 day First Aid at Work courses. We specialise in on-site courses at your workplace, tailored to the specific risks associated with your business.  All courses can be delivered at our training centre in Poole, Dorset or we can deliver on-site across Bournemouth, Poole, Dorset, Hampshire and the South of England.

QA Level 3 Award In First Aid At Work (RQF) This page is here if you'd like us to run this course for you and your people, at our venue or yours (within 45 minute drive from Chesterfield, Derbyshire). If you'd like us to run this course for you and you're further away, please contact us direct for a quote.   If, instead, you're interested in an open/public course, please go here. Three-day course Gives learners the knowledge and skills to be a first aider Recommended by HSE for high risk workplaces Course Contents: The Roles and Responsibilities of an Emergency First Aider Assessing an Incident Minor Injuries Cuts, Grazes and Bruises Minor Burns and Scalds Managing an Unresponsive Casualty CPR Safe Use of an AED (Automated External Defibrillator) Choking Seizures Wounds and Bleeding Shock Eye Injuries Angina Heart Attack Stroke Asthma Diabetes Anaphylaxis Head Injuries Spinal Injuries Chest Injuries Fractures Sprains, Strains and Dislocations Poisoning Benefits of this course: 1.1 million workers in Britain had an accident at work in 2014/2015 Of those, 2,700 were from the East Midlands On average, one out of every 370 people received an injury at work The estimated cost of injuries and ill health last year was £15 billion The Health and Safety (First Aid) Regulations 1981 require all employers to make arrangements to ensure their employees receive immediate attention if they are injured or taken ill at work. This includes carrying out a risk assessment, appointing a suitable amount of first aiders and providing adequate first aid training Typically, first aiders will hold a valid certificate in either First Aid at Work (FAW) or Emergency First Aid at Work (EFAW) Our QA Level 3 Award in First Aid at Work (RQF) - FAW - training course is the one recommended for first aiders in a high risk workplace Having the correct first aid provision in the workplace is not just a legal requirement, it is incredibly important for the safety of all members of staff! As this is a Regulated Qualification, employers can book this course for their employees in the safe knowledge that they have fulfilled their legal responsibilities for providing quality first aid training, without having to undertake any lengthy due diligence checks Accredited, Ofqual regulated qualification: Our First Aid at Work (FAW) course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your First Aid at Work Certificate fulfills the legal requirements and is a very good way to make sure you and your employees are trained in First Aid, having the ability to save lives should the situation occur.The Ofqual Register number for this course is 603/2384/X

Who is this course for? Mastering 3ds Max: Complete Basic to Advanced Training. Looking to learn 3D modelling and animation? Look no further than our comprehensive 3ds Max beginner course! Gain a strong foundation in 3ds Max and learn essential skills for creating stunning 3D models and visualizations. Check our Website Training Duration: 40 hours Method: 1-on1 Sessions and Customized Content. Schedule: Choose your preferred time slot between 9 am and 7 pm, Mon to Sat, tailored to fit your schedule. Course Title: 3ds Max and V-Ray Comprehensive Training Program (40 Hours) Course Overview: Dive deep into the world of 3D visualization and rendering with our intensive 3ds Max and V-Ray training program. Over the course of 40 hours, you'll master the fundamental concepts, advanced techniques, and practical applications of both 3ds Max and V-Ray, empowering you to create stunning, photorealistic visualizations for various industries. Course Outline: Module 1: Introduction to 3ds Max (8 hours) Understanding the 3ds Max interface and tools Basic 3D modeling techniques and workflows Material creation and texture mapping Lights and cameras setup for scenes Module 2: Advanced 3ds Max Techniques (8 hours) Character modeling and animation Particle systems and dynamics Advanced lighting and shading techniques Scene composition and camera animation Module 3: V-Ray Fundamentals (8 hours) Introduction to V-Ray rendering engine V-Ray materials and texture mapping Lighting with V-Ray lights and HDRI maps V-Ray camera settings and depth of field Module 4: Advanced V-Ray Rendering (8 hours) Global illumination and image-based lighting V-Ray proxies and instancing Advanced V-Ray shaders and displacement maps Render elements and post-production techniques Module 5: Architectural Visualization with V-Ray (8 hours) Interior and exterior scene setup Realistic materials for architectural elements Lighting strategies for different times of the day Creating lifelike environments and atmospheric effects Course Features: Hands-On Learning: Engage in practical exercises and real-world projects to reinforce your skills and knowledge. Industry-Standard Tools: Work with the latest versions of 3ds Max and V-Ray, widely used in the professional 3D visualization industry. Expert Instruction: Learn from certified trainers and industry professionals with extensive experience in 3D modeling and rendering. Project-Based Assessments: Apply learned techniques to comprehensive projects, receiving feedback and guidance to refine your skills. Flexible Learning: Choose between in-person and online sessions, accommodating various schedules and learning preferences. Upon completing this 40-hour course, you will be equipped with the expertise to create visually stunning 3D renderings and animations, making you proficient in both 3ds Max and V-Ray for a successful career in architectural visualization, gaming, film production, and more. Upon completion, participants will: Master 3ds Max & V-Ray: Acquire advanced skills in 3ds Max and V-Ray for creating realistic 3D visualizations. Expert in Architectural Visualization: Specialize in architectural visualization techniques, ideal for interior designers and architects. Project-Based Proficiency: Apply learned skills to real projects, developing a professional portfolio. Recommended Jobs: Architectural Visualization Artist 3D Animator Product Visualization Specialist Interior Designer VR Developer Freelance 3D Artist Game Environment Artist Visualization Consultant This training opens doors to diverse roles in architecture, gaming, design, and more. Duration: 40 Hours Focus: Master 3ds Max and V-Ray for advanced 3D visualizations and architectural rendering. Learning Format: One-on-One Training for personalized attention. Availability: Book your sessions Monday to Saturday, 9 am to 7 pm, tailored to your schedule. Outcome: Expertise in 3ds Max, V-Ray, and specialized architectural visualization skills. Practical Focus: Hands-on projects and real-world applications for skill reinforcement. Certification: Upon completion, receive a certificate showcasing your advanced 3D modeling and rendering skills. This one-on-one course offers tailored training sessions from Monday to Saturday, 9 am to 7 pm, ensuring personalized attention and flexibility to suit your schedule. Download 3ds max Ongoing Email Support: We offer continuous email assistance, ensuring your queries are promptly addressed even after the course completion. Comprehensive Resources: Access extensive handouts and valuable documents designed to reinforce your learning experience. Flexible Financial Options: Explore adaptable financial support options, including installment plans and assistance through job center plus and DWP. Reach out to us for specific details. Satisfaction Guarantee: Although it's highly improbable given our exceptional quality and skilled tutors, if you find dissatisfaction after your initial session, we will promptly address your concerns. If necessary, a refund may be provided (Terms and conditions apply). Optimized Software Experience: Receive guidance on optimizing your computer for enhanced software performance in applications like Autocad, 3ds Max, and Photoshop, whether you're on MAC or PC platforms. Industry Connections: Leverage our industry ties as we actively showcase your portfolio to potential employers. Many of our students have secured jobs through our recommendations, offering valuable career opportunities.

THE NVQ HAS NO SET DATES. ONCE REGISTERED YOU WILL BE ENROLLED ON THE SYSTEM WITH COMPLETION TIMES BELOW What is an NVQ? An NVQ is a competence-based qualification. The qualification is an International recognised work-based qualification. Once qualified, it will demonstrate to employers that you are skilled and able to perform well in your role at work. This is where you will be able to demonstrate your ability at work and complete a list of job knowledge questions regarding the units in your qualification. It is the candidate’s responsibility to engage with the Assessor and gather the evidence that will match the assessment criteria in your NVQ.   How can the candidate gather the onsite/work evidence and job knowledge questions? Risk Assessment Method Statement Drawings Materials Measuring, Cutting, Positioning, and securing in place what you are installing.   Methods of ways of gathering evidence - Videos – this will be the candidate setting up their video and then demonstrating their skills and ability on site and then upload to the candidate’s portfolio. On site assessment - where your assessor will come out to you and observe you demonstrating your skills. This will depend on the site location and assessors’ location. If the site location is too far for the assessment to take place, it will be solely video evidence. Your Assessor will instruct you on how to complete your videos. Witness testimony - your Assessor will hold a recorded discussion with your manager/supervisor to confirm where, when and how you have completed the work to the specifications. Photos – They can be used as part of an assessment. They will not be accepted if the candidate isn’t in the photo. Photos cannot be used to build up a portfolio but can be used as part of the videos showing the full completed job and also in the Assessors on site assessment observation report.   Job Knowledge Questions account for 65% of the NVQ qualification. These can be saved to your computer and typed as this will be the quickest and easiest route or you can print them out and hand write them. They are very important, and they are written to see if you have the knowledge behind what you are doing on site or at work. The questions are all relevant to the work that you do.   What is the process? Speak to sales - billy@citytraining.com or 0300 373 3337 Complete the City Training Group Registration Form A copy of your photographic ID (Passport or Driving Licence) Once enrolled on the NVQ, your Online portfolio (Quals Direct) and certificate of registration will be set up. You will receive an email from the online platform with your username (your email address) and password. Arrange with your Assessor to complete your Induction. Complete your knowledge questions. Arrange with your Assessor your site assessment. Assessor will contact your Manager/Supervisor for a testimony. Recorded Professional Discussion with you to confirm your ability and authenticate your portfolio. Cost – Level 2 - £750 + Vat. If you would like to add an additional pathway, they would be £300 each added pathway. Level 3 - £950 + Vat. If you would like to add an additional pathway, they would be £300 each added pathway. Time Scale of the NVQ? The NVQ is candidate led. This will depend on how committed the candidate is and how much work the candidate has lined up. Your Assessor cannot complete you without the evidence. For a level 2, we aim to have the candidate completed in 4 – 8 weeks, Level 3 from 4 – 12/16 weeks

Our 2 day course will enable students who have successfully completed a Level 3 Award in First Aid at Work (QCF or RQF) to re-certify. This first aid at work course is ideal for organisations whose needs assessment has identified a requirement for additional first aid training, such as having employees with a disability or a medical condition. In addition to the topics covered on an emergency first aid at work course, this course covers treatment for a variety of injuries and medical conditions. For more information click on the tabs below, or get in touch, we’d be more than happy to answer any queries. At Immerse Training we pride ourselves on offering First Aid and Pre-Hospital Care Training that meets your specific needs. All our courses meet the requirements of the relevant awarding body. On top of that, we are more than happy to create bespoke elements that tailor each programme to suit your first aid or care responsibilities. Qualification Information This qualification and learning outcomes are based on the recommendations of: The Resuscitation Council (UK) Skills for Health Assessment Principles for First Aid Qualifications Course Content Following this course students will be able to Understand the role and responsibilities of a first aider. Be able to administer first aid to a casualty with injuries to bones, muscles and joints. Assess an incident. Be able to administer first aid to a casualty with suspected head and spinal injuries. Manage an unresponsive casualty who is breathing normally. Be able to administer first aid to a casualty with suspected chest injuries. Manage an unresponsive casualty who is not breathing normally. Be able to administer first aid to a casualty with burns and scalds. Be able to recognise and assist a casualty who is choking. Be able to administer first aid to a casualty with an eye injury. Be able to manage a casualty with external bleeding. Be able to administer first aid to a casualty with sudden poisoning. Be able to manage a casualty who is in shock. Be able to administer first aid to a casualty with anaphylaxis. Be able to manage a casualty with a minor injury. Be able to provide first aid to a casualty with suspected major illness. Be able to conduct a secondary survey. Who should attend? This qualification is for people who deal with first aid at work. Enabling them to be workplace first aiders under the Health and Safety (First Aid) Regulations 1981. This qualification is also for people who have a specific responsibility at work, or in voluntary and community activities. This will allow them to provide basic first aid to people in a range of situations. Pre-requisites Students must be at least 14 years old on the first day of training. Students must be in possession of an in date First Aid at Work Certificate. Assessment and Certifications Assessment of this course is continuous and includes two theory/multiple choice question papers. Successful students will receive an Immerse Training Certificate, which is valid for three years. This certificate will be issued by Qualsafe, the awarding body for Immerse Training. Additional Information Completion of the Level 3 Award in First Aid at Work includes 3 credits at Level 3 of the Regulated Qualifications Framework (RQF). Workplace First Aid Courses First Aid courses for employers and employees. Our workplace courses are fully accredited, registered and meet Health and Safety Executive (HSE) guidelines. From 1 day Emergency First Aid at Work (previously appointed person) to 3 day First Aid at Work courses. We specialise in on-site courses at your workplace, tailored to the specific risks associated with your business.  All courses can be delivered at our training centre in Poole, Dorset or we can deliver on-site across Bournemouth, Poole, Dorset, Hampshire and the South of England.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

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