106 Employer courses in London

Did you know that 30.7 million working days were lost due to work-related illnesses and workplace injury in 2017/18?  It is an employer’s duty to protect the health, safety and welfare of their employees and other people who might be affected by their business. This includes providing sufficient information, instruction and training to employees to allow them to work in a way that does not put themselves or others at risk.  The QA Level 2 Award in Health and Safety in the Workplace (RQF) is ideal for all employees, as it helps candidates develop a greater understanding of health and safety issues and the role that everyone plays in maintaining a safe working environment. What’s more, with subjects covered in just 1 day, this regulated and nationally recognised qualification is the ideal way for organisations to improve health and safety awareness, whilst minimising disruption to everyday business operations!

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

Did you know that 30.7 million working days were lost due to work-related illnesses and workplace injury in 2017/18?  It is an employer’s duty to protect the health, safety and welfare of their employees and other people who might be affected by their business. This includes providing sufficient information, instruction and training to employees to allow them to work in a way that does not put themselves or others at risk.  The QA Level 1 Award in Health and Safety in the Workplace (RQF) has been specifically designed to provide candidates with a basic introduction to workplace health and safety. It is suitable for all employees working in a range of environments, as well as employees returning to work or entering work for the first time.  With all subjects covered in just 4 hours, this regulated and nationally recognised qualification is ideal for providing employees with a basic understanding of workplace health and safety whilst helping employers to fulfil their legal duties.

The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: To help members keep abreast of the latest CX developments To share best practice across different industry sectors. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: Benchmarking performance against organisations in different sectors Keeping up to date with latest trends Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: Inspiration for new ideas and approaches Guidance and advice to implement new strategies Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face.  1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources. £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource.  £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions  £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups.  Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.

Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

We deliver Workplace PAT Testing Courses across most of the UK to assist businesses with Compliance. We also work with Bridges into Work and ReACT in association with Careers Wales and the Welsh Government to offer work based skills which some Candidates could be eligible for Government funding.

Embark on a journey to become a workplace hero with our comprehensive one-day Pediatric First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer The importance of good customer care Selling vs. selling attitude The reasons people buy Adopting a positive approach Module Two Self-Awareness Understanding your selling style Adapting your selling style to your customer Understanding your customers buying style Module Three Effective Communication and Rapport Building Why does communication need to be effective? Actively listening to your customers' needs Right question at the right time The impact of positive and emotive language Module Four Taking a Consultative Approach Different styles of selling Taking a consultative approach to selling Preparation techniques Buyer behaviour and motivation A selling approach to match the buyers mind Module Five Presenting the Solution Selling the benefits Sales tool kit Unique sales points Advanced questioning techniques Module Six Gaining Commitment Recognising and acting upon buying signals Dealing with customers concerns No means no? How to cope in stressful situations Module Seven Confirming the Sale Confirming or closing? Effective confirming techniques Going the extra mile Benefits For you as an individual This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. For an employer The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. What will I learn? By the end of the course, participants will be able to: Appreciate the need for preparation before a sales appointment Effectively identify and meet needs with advanced questioning techniques Identify verbal and non-verbal buying signals Construct professional answers to questions and possible objections Present your products and/or services with the buyer in mind Identify and use a selling style appropriate to capture the buyer's attention Recognise and overcome major objection types How to apply effective confirmation techniques with the buyer in mind Real Play Option We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) - not the performers. Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

Airline Cabin Crew also known as: Air Hostess, Flight Attendant and Stewardess. This intensive class based – 10 weeks, part-time (lessons once a week) course will give you all information and tools you will need to succeed. Enter the world of possibilities, adventure and travel with leading Airline Cabin Crew course Provider in the UK. Flight Attendant, Cabin Crew, Stewardess, Air Hostess – Regardless of what this career is called in your part of the world, we have the training program for you. Join the elite team of flight attendants and experience the thrill of flying while making a difference in people’s journey. Fly the world and get paid for it! Join our Airline Cabin Crew course and take the first step towards an exciting career in the skies. Our Airline Cabin Crew course is designed to make you ready for the job. This intensive class based 10 weeks (part time) Airline Cabin Crew course will give you all information and tools you will need to become successful job candidate. You will have one class per week for ten consecutive weeks. Our Aviation Team provide full support to each candidate who wish to become Airline Cabin Crew or start a career in Aviation. We provide A-Z guidance starting from before and after the course. Our graduates are flying around the globe and we are confident that we can help to make your dream a reality! 98% Employment rate after completion of the course. Who is a Flight Attendant? Flight attendant/Airline Cabin Crew/Stewardess/Air Hostess are the most visible, glamorous jobs of all airline employees. A Flight Attendant is someone whose primary duty is to ensure the safety and comfort of passengers during a flight. They are members of an aircrew team , who operate a commercial, business or even military aircraft while travelling domestically or internationally. Flight Attendant benefits: Getting paid for travelling the world Lifestyle Flexible Work Schedules Meeting Interesting People Free Food & Accommodation Excellent Compensation The uniforms Working Environment How to become Flight Attendant?Airline companies look for individuals who share their values and can act as ambassadors for the company’s brand. Airline Cabin Crew are the face of the airline company which means they deliver a fantastic service that makes airline world famous. Airline companies prefer candidates with knowledge of Cabin Crew role. Airline companies have selection day or online tests as a first stage of recruitment, after which, they will take a closer look at applicants CV, skills and experience. If you completed Airline Cabin Crew course at least 70 hours (we offer 90 hour training), your application will stand out and you can get an offer from the first round. You will be able to pass all tasks during interview process as you will have knowledge about Cabin Crew role. Student – Cabin Crew Flying Support Group As a market leading Airline Cabin Crew Training Company with a wealth of experience in Aviation, we constantly upgrading our course and going extra nautical mile to guide and support all our students to ensure they can reach their goals. Graduates who are already flying, offer their full support to us and new students. They share an insight of the airline they already fly with, and help new students through the process of joining them at that airline. It gives a flying start to a career to new learners. Why London Waterloo Academy? Top Airline Cabin Crew course provider in London 98% Employment rate after completion of the course Individual support on the journey from the course to a job placement With years of experience in Airline Cabin Crew industry, London Waterloo Academy has been recognised by major TV, radio channels who have invited our Aviation Team for expert advice or interview. We are recognised by major airline companies in Europe and overseas who have approached London Waterloo Academy to deliver internal cabin crew training, corporate training and to recruit our graduates as a result of their high qualification standards and knowledge. Our graduates are now flying with Etihad, Saudi Air, Hainan Airlines, Small Planet, British Airways, Qatar, EasyJet, Thomas Cook, Ryanair, Cubana de Aviación, Air France,Titan, Norwegian B737 Short Haul and many more. You will become a qualified Cabin Crew, meet the standards and requirements by employers globally On successful completion you will hold: Airline Cabin Crew certificate in Current Airline Training Standards and Equipment, TUI, British Airways or Virgin Atlantic certificates for the SEP (Safety Equipment & Procedures) training Exclusive class visit by Leading Airline Representatives (questions and answers sessions) Exclusive practical training with TUI, Virgin Atlantic or British Airways We will enhance your CV Successful students will get an exclusive VIP hangar tour and a private aircraft recognition certificate of attendance Guidance through the job application process (free of charge) Gain an insight into the airline selection process and final one-to-one interview The vast global experience of our instructors Great working relationship with Corporate Crew Solution This course has been developed in accordance with EASA PART-CC We have a community feel atmosphere where each individual values and respects one another. This may be the reason why our graduates, even those who have completed the course many years ago, continue to come back not only for a chat and a cuppa, but also to share personal issues, tell us of their experience and give us invitations, among many other reasons. Working together – Starting a new career isn’t easy and often it can seem like a lonely and impossible process. Our Aviation Department stays behind each learner, supporting every step of the way. We give you tools, skills and assistance you need to succeed. Our success, built on the success of our students and a long list of graduates with successful stories. How will you learn? The course based on theory and external practical classes with British Airways, Virgin Atlantic or TUI Aviation includes: Aircraft door operations and Passenger Evacuation drills from the crew seat. A320 slide decent, Fire and Smoke drills. Pilot Incapacitation and Immediate Care drills including CPR and Defibrillator training. Course Entry Requirements: English Language at B2 (CEFR) level or above. We accept a huge range of international qualifications so don’t worry. Pop in for a chat with us if you’re unsure (or drop us a line – info@waterlooacademy.co.uk; or, if you prefer speaking to a human voice, +44(0)7484 014980). This is quite important because, for better or for worse, English is the international language. Therefore, your future fly-mates and customers would expect you to speak English. What if I speak broken English or have a strong accent? What can I do? Frantic mode ON. Don’t panic! As a multi-disciplinary Academy, we have a huge range of English language coursesclick here. Our English Language Department is one of the best in London. We are here to help. We won’t let you be deterred simply because of language issues. Courses can be combined, it will also boost your confidence when applying for the job or having an interview. What else do I need? Nothing! Our cabin crew course, as we’ve alluded before, is really good. We teach you everything you need to know from scratch. Since aviation is so different from other fields, we think, as long as you have the passion and determination, we are absolutely honoured to have you on board (pun most certainly intended)! Course dates (please choose one for your course): 15 May 2024 – 17 July 2024, Wednesday classes 18 September 2024 – 20 November 2024, Wednesday classes 14 November 2024 – 16 January 2025, Thursday classes Course duration – 10 weeks, once a week classes. Available Study mode – class based, Virtual (via Zoom) and hybrid Time – 10am to 5pm Registration fee for UK/EU candidates– £300 (includes: examination, Airline Cabin Crew certificate in Current Airline Training Standards and Equipment, participation certificate by TUI/British Airways or Virgin Atlantic in Introduction to SEP (Safety Equipment & Procedures, please note this is not a Cabin Crew attestation)) Tuition fee – £829 (we offer flexible payment plan and accept weekly instalments) International Candidates – Check if you need a UK visa here – £1,729 must be paid in full on registration. In case of visa refusal only £300 will be refunded.

Students will learn and develop skills needed for a range of financial processes, including maintaining cost accounting records, advanced bookkeeping and the preparation of financial reports and returns.  Course Overview This qualification covers a range of essential and higher-level accounting techniques and disciplines. Students will learn and develop skills needed for a range of financial processes, including maintaining cost accounting records, advanced bookkeeping and the preparation of financial reports and returns. Study the Level 3 Diploma to learn higher accounting techniques and disciplines and qualify for AAT bookkeeping membership (AATQB). The jobs it can lead to: • Accounts assistant • Accounts payable clerk • Audit trainee • Credit controller • Payroll administrator/supervisor • Practice bookkeeper • Finance assistant • Tax assistant • Accounts payable and expenses supervisor Entry requirements: Students can start with any qualification depending on existing skills and experience. For the best chance of success we recommend that students begin their studies with a good standard of English and maths. Course Content: Business Awareness: This unit provides students with an understanding of the business, its environment and the influences that this has on an organisation’s structure, the role of its accounting function and its performance. Students will examine the purpose and types for businesses that exist and the rights and responsibilities of the key stakeholders, as well as gain an understanding of the importance of professional ethics and ethical management within the finance function. Learning outcomes: • Understand business types, structure and governance and the legal framework in which they operate. • Understand the impact of the external and internal environments on business, their performance and decisions. • Understand how businesses and accounts comply with principles of professional ethics. • Understand the impact of new technologies in accounting and the risks associated with data security. • Communicate information to stakeholders. Financial Accounting: Preparing Financial Statements: This unit provides students with the skills required to produce statements of profit or loss and statements for financial position for sole traders and partnerships, using a trial balance. Students will gain the double-entry bookkeeping skills needed to record financial transactions into an organisation’s accounts using a manual bookkeeping system. Learning outcomes: • Understand the accounting principles underlaying final accounts preparation. • Understand the principles of advanced double-entry bookkeeping. • Implement procedures for the acquisition and disposal of non-current assets. • Prepare and record depreciation calculations. • Record period end adjustments. • Produce and extend the trial balance. • Produce financial statements for sole traders and partnerships. • Interpret financial statements using profitability ratios. • Prepare accounting records from incomplete information. Management Accounting Techniques: This unit provides students with the knowledge and skills needed to understand the role of management accounting in an organisation, and how organisations use such information to aid decision making. Students will learn the principles that underpin management accounting methodology and techniques, how costs are handled in organisations and why organisations treat costs in different ways. Learning outcomes: • Understand the purpose and use of management accounting within organisations. • Use techniques required for dealing with costs. • Attribute costs according to organisational requirements. • Investigate deviations from budgets. • Use spreadsheet techniques to provide management accounting information. • Use management accounting techniques to support short-term decision making. • Understand principles of cash management. Tax Processes for Businesses: This unit explores tax processes that influence the daily operations of businesses and is designed to develop students’ skills in understanding, preparing and submitting Value Added Tax (VAT) returns to HM Revenue and Customs (HMRC). The unit provides students with the knowledge and skills that are needed to keep businesses, employers and clients compliant with laws and practices that apply to VAT and payroll. Learning outcomes: • Understand legislation requirements relating to VAT. • Calculate VAT. • Review and verify VAT returns. • Understand principles of payroll. • Report information within the organisation. DURATION 250-300 Hours WHATS INCLUDED Course Material Case Study Experienced Lecturer Refreshments Certificate