5125 Employees courses

This Course at a Glance Define behavioural safety and know how it was first introduced in the UK Understand what behavioural safety is and how it relates to workplace health and safety Demonstrate the various legislation that applies to behavioural safety Identify the business benefits of implementing behavioural safety Understand the concept of wisdom- driven decision-making process Understand accident severity and frequency in the workplace using the Safety Triangle Recognise and comprehend 'at-risk' workplace behaviours Identify the four phases involved in setting up a successful behavioural safety programme Know how to develop an effective behavioural safety plan Understand the importance of proactive employees and employers Analyse the advantages of working in a good and safe environment Know how to ensure positive workforce attitudes Behavioural Safety Course Overview The purpose of behavioural safety training is to improve your company's overall safety record by teaching and enhancing employees' safety behaviour. This Behavioural Safety Training Course will teach employees and employers to establish a Behaviour-Based Safety Program that will prevent workplace accidents and illnesses. It contains an overview of various 'at risk behaviours' as well as examples of how to assess the overall performance of the organisation in terms of safety. Finally, it discusses some of the most important workplace health and safety legislation, as well as how to take a proactive approach to foster healthy employee attitudes. Our decisions and actions account for more than 80% of all accidents, that is the reason Behavior Based Safety is crucial. The majority of incidents are caused by unsafe acts. The best strategy to avoid a recurrence of an incident is to implement behaviour-based safety, which looks at the workplace's overall safety. When properly implemented, a behaviour-based safety program can give positive reinforcement for changing risky behaviour, reducing job-related injuries, reducing lost productivity hours, and improving workplace morale all of which are necessary elements for establishing a strong safety culture. Upon successful completion of this Behavioural Safety Training Course, you will be able to apply the behavioural safety tactics and plan to your own workplace, preventing accidents and injuries. Who should take this course? This Behavioural Safety Training Course will provide you with the necessary skills and knowledge to evaluate effective ways to reduce the risk of injury or accident, whether you are an employer or supervisor responsible for planning, supervising, or managing the health and safety of your workforce at work, or simply looking to gain knowledge and skills to maximise their safety culture. Although this course is primarily aimed at employers or employees who want to improve safety regulations at workplaces, it is also applicable to a wide range of audiences, reaching out to anyone who wants to learn more about workplace health and safety. Entry Requirements There are no academic entry requirements for this Behavioural Safety Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Behavioural Safety Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Introduction Module 2: Essential Terms and Business Benefits Module 3: How Behavioural Safety Works Module 4: Setting Up a Programme Module 5: Ensuring Positive Workforce Attitudes Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 Overview This Course at a Glance Define behavioural safety and know how it was first introduced in the UK Understand what behavioural safety is and how it relates to workplace health and safety Demonstrate the various legislation that applies to behavioural safety Identify the business benefits of implementing behavioural safety Understand the concept of wisdom- driven decision-making process Understand accident severity and frequency in the workplace using the Safety Triangle Recognise and comprehend 'at-risk' workplace behaviours Identify the four phases involved in setting up a successful behavioural safety programme Know how to develop an effective behavioural safety plan Understand the importance of proactive employees and employers Analyse the advantages of working in a good and safe environment Know how to ensure positive workforce attitudes Behavioural Safety Course Overview The purpose of behavioural safety training is to improve your company's overall safety record by teaching and enhancing employees' safety behaviour. This Behavioural Safety Training Course will teach employees and employers to establish a Behaviour-Based Safety Program that will prevent workplace accidents and illnesses. It contains an overview of various 'at risk behaviours' as well as examples of how to assess the overall performance of the organisation in terms of safety. Finally, it discusses some of the most important workplace health and safety legislation, as well as how to take a proactive approach to foster healthy employee attitudes. Our decisions and actions account for more than 80% of all accidents, that is the reason Behavior Based Safety is crucial. The majority of incidents are caused by unsafe acts. The best strategy to avoid a recurrence of an incident is to implement behaviour-based safety, which looks at the workplace's overall safety. When properly implemented, a behaviour-based safety program can give positive reinforcement for changing risky behaviour, reducing job-related injuries, reducing lost productivity hours, and improving workplace morale all of which are necessary elements for establishing a strong safety culture. Upon successful completion of this Behavioural Safety Training Course, you will be able to apply the behavioural safety tactics and plan to your own workplace, preventing accidents and injuries. Who should take this course? This Behavioural Safety Training Course will provide you with the necessary skills and knowledge to evaluate effective ways to reduce the risk of injury or accident, whether you are an employer or supervisor responsible for planning, supervising, or managing the health and safety of your workforce at work, or simply looking to gain knowledge and skills to maximise their safety culture. Although this course is primarily aimed at employers or employees who want to improve safety regulations at workplaces, it is also applicable to a wide range of audiences, reaching out to anyone who wants to learn more about workplace health and safety. Entry Requirements There are no academic entry requirements for this Behavioural Safety Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Behavioural Safety Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Introduction Module 2: Essential Terms and Business Benefits Module 3: How Behavioural Safety Works Module 4: Setting Up a Programme Module 5: Ensuring Positive Workforce Attitudes Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQ Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org Course Fee £25 £60 58% OFF 👉 CPD UK Accredited PDF Certificate Included 4 interest-free payments of £6.25 Behavioural Safety Course Online quantity ENROL NOW Duration: * Hours Instant Access Get In Touch Today Live CHAT WITH US CALL ON - 0300 124 5585 Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

This Course at a Glance Recognise the elements of combustion and how a fire can spread Learn about the Fire Triangle, which illustrates how a fire might start Learn how smoke spreads and how it impacts people's health in numerous ways. Discover the most common causes of fire Learn how to ensure workplace safety to avoid a fire Determine what safety elements and signs can be implemented in the workplace to alert employees to the presence of a fire Learn how to identify the proper fire extinguisher in the event of a real-life fire emergency Understand what to do if you come across fire or hear a fire alarm Demonstrate the various legislation that applies to fire hazards Know how to design successful fire risk assessments for use in the workplace Learn about the fire safety steps that can be taken to prevent a fire from arising Assess your responsibilities and duties as a Fire Marshal to assist in case of any emergency Learn how to conduct fire drills to ensure that fire evacuation strategies are feasible Learn how to use a fire extinguisher properly and efficiently Determine what activities must be performed before the start of the engagement to guarantee proper fire extinguisher use Fire Marshal Course for Care Homes Overview Care homes have a legal obligation to follow all government-issued fire safety standards and legislation. The Regulatory Reform (Fire Safety) Order 2005 applies to all workplaces, regardless of their size, and mandates employers to offer adequate fire awareness training for all employees. As a result, firms have a legal obligation to follow the government's fire safety laws and legislation. This Fire Marshal Training Course for Care Homes is up-to-date, well-structured, and in line with the regulations laid down by the Uk government. Maintaining adequate fire safety in care homes is a crucial concern, as it is a matter of life and death for the fragile individuals who reside there. It is particularly difficult to properly evacuate vulnerable people during a fire emergency because the majority of them are elderly or fully bedridden. This Fire Marshal Training Course for Care Homes provides concise insight on ways to design effective evacuation plans for these immobile patients who are unable to move by themselves. This course is designed to aid employees working in care homes to recognise and mitigating the risk of fire in the workplace. Finally, this course underlies the responsibilities and duties of a fire marshal to deal with a fire on the premises of a residential care home/. Following an inspection, the London Fire Brigade discovered that 29% of the care homes had fire door failures, 10% had insufficient training for employees and managers, and 14% showed evidence of poor emergency planning or a probable shortage of staff to implement emergency plans. As a result, care homes must have a trained fire marshall among them who can deal with any unfortunate fires that may occur on the premises and put emergency procedures in place to reduce the hazards associated with fire. Upon successful completion of this course, you will gain confidence and the ability to act responsibly in the case of a fire emergency, potentially saving lives. Who should take this course? This Fire Marshal Training Course for Care Homes is aimed at: Owners of any care home Any employee working in any care home Any designated fire marshall in their workplace Anyone responsible for supervising fire safety Anyone interested to learn about fire safety protocols This course will help you respond effectively in the event of a fire, whether you are the owner of a care home looking to ensure your organization is acting in accordance with the government's fire safety legislation and regulations or simply want to gain comprehensive knowledge about basic fire safety precautions. Entry Requirements There are no academic entry requirements for this Fire Marshal Course for Care Homes course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Fire Marshal Training Course for Care Homes assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Chemistry of Fire Module 2: Common Causes of Fire Module 3: Basic Safety Features in Buildings Module 4: Introduction to Fire Extinguishers Module 5: What to do in Cases of Fire? Module 6: Fire Statistics Module 7: Current Fire Safety Legislation Module 8: Fire Risk Assessment Module 9: Preventative Measures Module 10: Safety Features within Buildings Module 11: Role of the Fire Marshal Module 12: Action on Fire Discovery Module 13: Fire Drills and Evacuation Module 14: Fire Extinguishers Module 15: Pre-Engagement Action Module 16: Using a Fire Extinguisher Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

In today’s world, the legal industry is more competitive than ever and goes beyond simply having theoretical qualifications. Candidates who desire to make an impression are required to have an understanding of a broad range of marketing activities Our 3-month training programme provides everything you need to become fully qualified in Legal practice & management. Once you have completed your training session you will gain accredited certifications and three months of remote experience directly with one of our clients. After completing this programme candidates will be able to showcase that they have the following: Paralegal Practice & Management Training 3 months of remote work experience Job reference Career support This comprehensive training programme has been developed to enhance your CV and boost your job prospects. CPD 480 CPD hours / pointsAccredited by The CPD Certification Service Description What’s IncludedThree months full access to the online courseProfessional certificationGuaranteed work placement (12 weeks )Learn industry-leading skills and stand out from the crowd.Information-packed practical training starting from basics to advanced testing techniques.Best suitable for beginners to advanced level users and who learn faster when demonstrated.Course content designed by considering current trends in the job market.A practical learning experience with live project work and examples.*Terms Apply – Terms of serviceLegal Work ExperienceWe guarantee 12 weeks of legal work experience. These legal programme can equip you with the expertise required to secure law jobs.A few examples of the duties you would be expected to carry out during your legal job placement are;Advising employees on employment law and the employer’s own employment policies and proceduresManage legal documentation and correspondence in strict confidenceWork with solicitors to develop legal arguments, motions and other case filingsCorrespond with solicitors, court and clientsCase planning, development, and managementLegal research, fact gathering and information retrievalOnline Training period: 4-12 Weeks (this can be extended if required*)Assessment: To pass the course learners are required to successfully pass an online MCQ examination.*Terms Apply – Terms of serviceWhen can you start? You must first apply to be selected. The training takes place online. Once you finish your training modules then you can start the remote job placement.Career pathWe understand the importance of work experience, this can often be a deciding factor when applying for legal training jobs, with this in mind we have developed a comprehensive job placement programme that will make you eligible for a wide variety of entry-level legal roles.The legal work experience programme offers candidates law firm work experience and the relevant training required to secure graduate law jobs, graduate paralegal jobs and legal assistant jobs.Candidates who have completed this programme have secured jobs in the following roles;Legal Secretary – Salary £19,000Legal Assistant- Salary £21,000Assistant Paralegal – Salary £24,000Paralegal – Salary £27,064Solicitor – Salary £47,000 Who is this course for? Who is it for?Part qualified paralegals and newly qualified law studentsGraduates with no or little legal work experienceStudents currently studying or intending to study law or want to refresh their knowledgeCandidates working in legal assistant jobs who want career progressionIndividuals who are working in legal jobs but want to gain further knowledgeCandidates who want to open a firm Requirements There are no formal entry requirements for this course. We also expect the candidates to have basic knowledge of the law. Career path Kick start your entry-level career as a paralegal. Legal Secretary – Salary £19,000 Legal Assistant- Salary £21,000 Assistant Paralegal – Salary £24,000 Paralegal – Salary £27,064 Solicitor – Salary £47,000

This level 2 course is aimed at anyone who requires a course as a Fire Warden or a Fire Marshal.

14 CPD UK & IPHM Accredited Courses Bundle | Recognised Certificate | MCQ based Exam and Tutor Support Included | Lifetime Access | Instant Result | Interactive Video Training Are you looking to begin your teaching career or want to develop more advanced skills in teaching? Then this Teaching Assistant course will set you up with a solid foundation to become a confident teacher and help you to develop your expertise in teaching. This bundle course has been designed with 14 CPD UK & IPHM accredited courses to provide the ultimate learning experience for our learners to further develop their expertise in their chosen field. Gain the essentials skills and knowledge you need to propel your career forward as a teaching assistant. This Bundle Package Includes: The following courses of teaching assistant course will set you up with a solid foundation in the teaching industry and give you the essential skills you need to succeed! Teacher Training at QLS Level 3 Early Years SEN Teaching at QLS Level 5 Train The Trainer - All Levels at QLS Level 5 Instructional Design at QLS Level 5 EYFS Teaching Diploma Paediatric First Aid Training Applied Behavioural Analysis (ABA) Children with Autism - Early Intervention School Shadow Support Teacher Psycho-Physical Activity for Kid (PPA) Child Counsellor at QLS Level 3 Safeguarding ADHD - Study Skills PowerPoint Presentation Skills For Teachers If you're interested in working as a teaching assistant or want to learn more skills in teaching but unsure of where to start, then this teaching assistant course will set you up with a solid foundation to become a confident teaching assistant and develop more advanced skills. The teaching assistant course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a teaching assistant. The Teaching Assistant -14 Courses Bundle courses bundle will help learners to fully enhance their skill set in team leading and active monitoring. By combining these related courses, learners will be equipped with a wide range of desirable skills to fast track their career. This comprehensive teaching assistant course is the perfect way to kickstart your career in the field of teaching. This teaching assistant course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. This teaching assistant course supports learners of all skill levels. Whether you're an intermediate or advanced learner looking to brush up on your skills or a beginner wanting to start a new career or learn something new, our dedicated team of expert tutors are on hand to guide you through your learning every step of the way from enrolment to course completion. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This teaching assistant course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Why Choose This Teaching Assistant Course: 14 Courses Bundle in your desired field Boost your skills in teaching Endorsed by The Quality Licence Scheme Accredited by The CPD UK and International Practitioners of Holistic Medicine (IPHM) MCQ Based Exam & Industry Expert Support Included Dual (CPD UK and IPHM) recognised accredited certificate in 1 course Learn from industry experts Lifetime Access High-quality e-learning study materials Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world Study in a user-friendly, advanced online learning platform Who is this teaching assistant course for? This comprehensive teaching assistant bundle course are suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of teaching. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. Course Curriculum Teacher Training at QLS Level 3 Early Years SEN Teaching at QLS Level 5 Train the Trainer - All Levels at QLS Level 5 Instructional Design at QLS Level 5 EYFS Teaching Diploma Paediatric First Aid Training Applied Behavioural Analysis (ABA) School Shadow Support Teacher Psycho-Physical Activity for Kid (PPA) Child Counsellor at QLS Level 3 Safeguarding ADHD - Study Skills PowerPoint Presentation Skills for Teachers Children with Autism - Early Intervention Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to obtain the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organization for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65 and will be charged separately for each course. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam, you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. You/your employer can verify your certificate through our website. Certificate can be obtained in PDF version and will be charged separately for each course, at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Everyone has a role to play in ensuring their own and their staff members' health and safety at work. Business owners should always follow health and safety regulations to protect their employees, the community at large, and the economy as a whole. Most organisations prioritise keeping their employees healthy and safe in order to comply with Health and Safety legislation and to ensure that their employees are happy and healthy. Any incidents or injuries in the workplace can have an impact on the well-being of your employees as well as the productivity of your company. For gaining those ideas you can pick a Level 5 Health and Safety course. This course helps you to go through all the knowledge that you need to understand for workplace safety. There are numerous measures you could implement to protect the physical and mental well-being of your employees. This Level 5 Health and Safety course is designed to provide a thorough understanding of the nature of the related sector and your key roles within it. This Level 5 Health and Safety course goes over these measures and important things of health & safety for keeping employees safe.This course is intended for professionals who want to do well in their field. This Level 5 Health and Safety course covers everything you need to know to become a specialist. Learning Outcomes After completing this Level 5 Health and Safety course, you will be able to - Recognize the value and importance of workplace health and safety. Investigate the consequences of bad health and safety. Recognize and mitigate potential workplace risks. Ensure that the workplace is healthy and clean. Investigate common occupational health and safety issues. Determine the responsibilities and roles of supervisors and staff in terms of organizational health and safety. This Level 5 Health and Safety course will cover the most important aspects of safety, such as risk assessment and common dangers, workplace accidents and illnesses, fire, gas, and electrical safety. It also covers essential elements for controlling workplace well-being, such as risk controls and workplace safety hazards. This Level 5 Health and Safety course covers all of the most relevant changes to help you advance in the career path and be a better fit for your chosen Workplace Safety and Health career. This High-quality course is specially designed for employers to help them to maintain safety measures in their workplace. So do not waste time on confusing and grab our course as soon as possible. After completing our Health and Safety at Work training, you will be more efficient at work. Why Choose Level 5 Health and Safety Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Other courses are included with this Bundle Course 01: Level 5 Health and Safety Course 02: Manual Handling Course Course 03: Working at Height Training Course ***Other Benefits of this Bundle Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 5 Health and Safety course ] This Level 5 Health and Safety course provides employees with a thorough understanding of the most relevant and applicable health and safety issues in the modern workplace. If you are concerned about your mental and physical health and enjoy learning new things, this specialised course is for you. This Level 5 Health and Safety course is designed for those who want to become more responsible employees. The most important workplace health & safety fundamentals should be understood by managers, team leaders, business owners, and all workers at all levels. It is strongly advised that anyone from newcomers to experienced practitioners must regularly revisit critical health and safety issues. By taking this comprehensive Level 5 Health and Safety course, you can achieve your goals and prepare for your ideal profession. Industry experts have designed this course to help you learn quickly and efficiently, at your own pace and convenience. If you are looking for your first job or want to advance your current career in this field, this fully supported distance learning program will make a difference. Enrol today and take the next step towards your personal and professional goals. And at last, the Level 5 Health and Safety course is an excellent way to advance your career. Also this course will help you to climb up the ladder towards your future. So, what have you got to lose? Enrol in this Level 5 Health and Safety course right now! Detailed Course Curriculums ***Level 5 Health and Safety*** Course Curriculum Module 1: Foundations of Safety at Work Module 2: Managing Health and Safety Module 3: Organizing for Health and Safety Module 4: Culture Module 5: Policy Module 6: Risk Assessment Module 7: Workplace Hazards and Risk Control Module 8: Accidents and Emergencies Module 9: Vehicle Hazards and Risk Control Module 10: Fire Prevention and Protection Module 11: Electrical Safety Module 12: Managing the Safety Function --------------------- ***GIFT Courses: --------------------- ***Course 01: Manual Handling Course Module 01: Introduction and Legislation Module 02: Manual Handling Injuries Module 03: Risk Assessments for Safe Manual Handling Module 04: Avoiding and Controlling the Risks Module 05: Safe Manual Handling Techniques --------------------- ***Course 02: Working at Height Training Course Module 01: An Overview of the Course Module 02: Risk Assessments Module 03: Preventing and Minimising Risks Module 04: Equipments Used Assessment Method After completing each module of Level 5 Health and Safety, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 5 Health and Safety course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 5 Health and Safety course is perfect for Students, Fresh Graduates, HR Manager, Business Owner, Team Leader. Requirements There are no specific requirements for this Level 5 Health and Safety course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 5 Health and Safety course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Level 5 Health and Safety course will help you advance your career. After completing the Health and Safety course, you will be able to confidently capture specific knowledge and skills to improve yourself for your professional life, such as - Occupational Safety and Health Specialist Coordinator of Loss Control Safety Manager Environmental Engineer Safety Engineer Safety Consultant Certificates Certificate of completion Digital certificate - Included

Objective Setting Course Overview This objective setting course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary. This objective setting course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting. Who should take this course? This comprehensive objective setting course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of objective setting. This objective setting course is felicitous for those, who want to be the best in their jobs. Whether you are completely new to the field or are an aspiring professional, the objective setting course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV. Entry Requirement There are no academic entry requirements for this objective setting course, and it is open to students of all academic backgrounds. Course Curriculum Module 1: Why Goals and Objectives are Important Module 2: SMART Objectives Module 3: Tips for Successful Objective Setting Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Level 7 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Strategic Human Resource Management The Advanced Professional Certificate in Strategic Human Resource Management Aims to enable the learner to understand the theory and practice of managing human resources in any organization for the strategic alignment with organizational objectives by maintaining, developing and motivating critical talent The learner will be able to learn concepts and skills such as maintaining the work-life balance of employees, managing proper performance measurement, appraisal and reward system, Provision of flexible work style, enhancing the employee psychological contract with the organization, enhancing the recruitment and selection process, ensuring and managing diversity and inclusion, effective team management so that the learner can carry out the human resource function with a goal of productivity for the organization and satisfaction for the employees. Learning Outcomes After the successful completion of the certificate, the student will be able to learn: Establish the importance of the psychological contract between the people and the organization Identify HR practices to improve the state of the psychological contract Consider the design of HRM Policies and Interventions Understand the strategic significance of recruitment and the links to employee selection Identify the stages of recruitment Appreciate the recruitment and selection process from multiple perspectives Analyze and evaluate the procedure for the recruitment of new entrants to an organization Outline and explain the meaning of flexibility and the theoretical model of the flexible firm Evaluate and explain the extent of, and reasons for, the growth in flexible working practices Explore the different perspectives of learning at the organizational and individual level Understand the different methods used to measure and appraise organizational performance Examine the fundamental purposes of reward management Critically review influential theories of work motivation and assess their implications for the design of reward systems Critically analyze the management objectives and strategies related to employee voice Understand stress and the causes of stress in the workplace Critically assess methods of reducing stress levels in an organization Analyze the nature and dynamics of teams, components of effective teamwork Assess the role of business ethics and corporate social responsibility in people management policies Identify the business benefits of workplace diversity Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor HR Manager Employee Relations Manager Wellbeing Manager Learning and Development Manager Training Manager