147 Employees courses in London

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Check out this Emergency First Aid at Work from Knight Training. Ensure the safety of your employees and take on the Emergency First Aid at Work Course that Knight Training offer at: https://knight.training/products/emergency-first-aid-at-work

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

Performance management, Managing Performance, Employee engagement,

Leadership and Management Training; Introductory Management Training; Ipswich; Suffolk

This course is suitable for investigators who are investigating a wide range of disciplinary issues plus allegations of bullying harassment and discrimination which, if upheld, may result in a formal warning or dismissal. Delegates who successfully complete this course are able to refer themselves as a TCM Accredited Investigator.

Are you looking to be a site manager on your next construction project? Come and train with us at Knight Training! We are waiting for you! For more information, take a look at our website at https://knight.training/

This course is perfect for L&D professionals keen to develop their skills and drive change within their organisation and those who want the chance to advance their profession and demonstrate their experience. Course Overview Ready to shape your organisation’s working environment? Discover how to measure your company’s performance and culture, boost people’s confidence and organise different forms of learning across your organisation. Learn how to organise different forms of learning across your organisation to boost people’s confidence and supercharge their development. This course is perfect for L&D professionals keen to develop their skills and drive change within their organisation and those who want the chance to advance their profession and demonstrate their experience. After completing this qualification, you will receive a CIPD Associate Membership. As a result, your professional credibility will be established, your profile will be raised, and new work chances will become available. Is this qualification right for me? This qualification is perfect for you if you enjoy helping employees become the best they can be. You’ll expand your knowledge of L&D with a combination of core units and specialist areas and get an individual plan for your self-development. What will I learn? You’ll study 3 core units + 3 specialist units + the choice of 1 optional unit: Core units: • Organisational performance and culture in practice • Evidence-based practice • Professional behaviours and valuing people Specialist units: • Supporting self-directed and social learning • Learning and development design to create value • Facilitate personalised and performance focused learning Optional units: • Specialist employment law • Advances in digital learning and development • People management in an international context • Diversity and inclusion • Leadership and management development • Well-being at work Typical job titles: • L&D Business Partner or Manager • L&D Consultant • Organisation Design Specialist • Organisational Development Business Partner • Employee Experience Manager • L&D Designer DURATION 12-16 Months WHATS INCLUDED Course Material Case Study Experienced Lecturer Refreshments Certificate

Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

For anyone who has to deliver presentations who wants to become more confident and improve their speaking skills.