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4626 Employee courses in Cardiff delivered Online

All You Need to Know About Complaints Handling and Managing Difficult Clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All You Need to Know About Complaints Handling and Managing Difficult Clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

L 4: Internal Quality Assurance (IQA) Course - Online Course / Distance Learning

5.0(6)

By Learn More Academy Ltd

Level 4 Internal Quality Assurance IQA qualification is previously known as V1 or Verifier award in the is a 12 credit and 90 guided learning hour. It does not only relate to the training industry, it can be quality assurance within any field and sector. If you have been looking after the quality of training or have been responsible for making sure employees work according to procedures and practice within your work place, you can transfer your experience and get qualified as an Internal Quality Assurer.

L 4: Internal Quality Assurance (IQA) Course - Online Course / Distance Learning
Delivered Online On Demand
£199.99 to £409.99

Microsoft Azure Expert Certification Bundle (with 3 Exams)

By Hudson

The Microsoft Certified Expert is a new breed of Microsoft certification. It is referred to as a ‘role-based certification’. According to Microsoft, role-based certifications show that individuals that possess them are keeping pace with today’s technical roles and requirements. They allow a learner to skill up and prove their expertise to employers and peers, plus get the recognition and opportunities they’ve earned.

Microsoft Azure Expert Certification Bundle (with 3 Exams)
Delivered Online On Demand
£1,195

Microsoft Azure Bundle with 3 Exams (3 Certifications)

By Hudson

The Microsoft Certified Fundamentals, Associate, and Expert is a new breed of Microsoft certification. It is referred to as a ‘role-based certification’. According to Microsoft, role-based certifications show that individuals that possess them are keeping pace with today’s technical roles and requirements. They allow a learner to skill up and prove their expertise to employers and peers, plus get the recognition and opportunities they’ve earned.

Microsoft Azure Bundle with 3 Exams (3 Certifications)
Delivered Online On Demand
£1,195

Organizational Behaviour, HR and Leadership

By IOMH - Institute of Mental Health

Overview of Organisational Behaviour, HR and Leadership Join our Organisational Behaviour, HR and Leadership course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Organisational Behaviour, HR and Leadership course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Organisational Behaviour, HR and Leadership course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Organisational Behaviour, HR and Leadership Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Organisational Behaviour, HR and Leadership. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Organisational Behaviour, HR and Leadership course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Organisational Behaviour, HR and Leadership is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Organisational Behaviour, HR and Leadership course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Organisational Behaviour, HR and Leadership Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

Organizational Behaviour, HR and Leadership
Delivered Online On Demand1 hour 7 minutes
£11.99

Energy Management - CPD Certified

5.0(3)

By School Of Health Care

Energy Management Course: Energy Management Online Are you interested in learning more about the field of energy management? If so, then you must take our special energy management course. The energy management course provides a comprehensive understanding of energy systems. Also, the energy management course describes conservation techniques and sustainability practices. Participants in this energy management course explore key concepts such as renewable energy sources, energy efficiency strategies, and regulatory frameworks. Moreover, the energy management course helps to analyse energy consumption patterns and optimise resource usage. If you are willing to implement effective energy management solutions in various industries, join our energy management course as soon as possible! Main Course: Energy Management Course [ Note: Free PDF certificate as soon as completing the Energy Management Course: Energy Management Course] Energy Management Course: Energy Management Online This Energy Management Course: Energy Management Course consists of 10 modules. Course curriculum of Energy Management Course Module 01: What is Energy Management? Module 02: Energy Basics and Terminology Module 03: Energy Efficiency and Conservation Module 04: Energy Auditing and Assessment Module 05: Renewable Energy Technologies Module 06: Energy Management Systems (EMS) Module 07: Energy Policy and Legislation Module 08: Behavioural Change and Employee Engagement Module 09: Financial Analysis and Investment Appraisal Module 10: Monitoring performance and pursuing continuous improvement Who is this course for? Energy Management Course: Energy Management Online Anyone interested in energy management will greatly benefit from the energy management course. Requirements Energy Management Course: Energy Management Online To enrol in this Energy Management Course: Energy Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Energy Management Course. Be energetic and self-motivated to complete our Energy Management Course. Basic computer Skill is required to complete our Energy Management Course. If you want to enrol in our Energy Management Course, you must be at least 15 years old. Career path Energy Management Course: Energy Management Online The information and abilities gained from the energy management course prepared graduates to enter this field.

Energy Management - CPD Certified
Delivered Online On Demand1 hour 12 minutes
£12

Energy Management - CPD Certified

5.0(3)

By School Of Health Care

Energy Management Course: Energy Management Online Are you interested in learning more about the field of energy management? If so, then you must take our special energy management course. The energy management course provides a comprehensive understanding of energy systems. Also, the energy management course describes conservation techniques and sustainability practices. Participants in this energy management course explore key concepts such as renewable energy sources, energy efficiency strategies, and regulatory frameworks. Moreover, the energy management course helps to analyse energy consumption patterns and optimise resource usage. If you are willing to implement effective energy management solutions in various industries, join our energy management course as soon as possible! Main Course: Energy Management Course [ Note: Free PDF certificate as soon as completing the Energy Management Course: Energy Management Course] Energy Management Course: Energy Management Online This Energy Management Course: Energy Management Course consists of 10 modules. Course curriculum of Energy Management Course Module 01: What is Energy Management? Module 02: Energy Basics and Terminology Module 03: Energy Efficiency and Conservation Module 04: Energy Auditing and Assessment Module 05: Renewable Energy Technologies Module 06: Energy Management Systems (EMS) Module 07: Energy Policy and Legislation Module 08: Behavioural Change and Employee Engagement Module 09: Financial Analysis and Investment Appraisal Module 10: Monitoring performance and pursuing continuous improvement Who is this course for? Energy Management Course: Energy Management Online Anyone interested in energy management will greatly benefit from the energy management course. Requirements Energy Management Course: Energy Management Online To enrol in this Energy Management Course: Energy Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Energy Management Course. Be energetic and self-motivated to complete our Energy Management Course. Basic computer Skill is required to complete our Energy Management Course. If you want to enrol in our Energy Management Course, you must be at least 15 years old. Career path Energy Management Course: Energy Management Online The information and abilities gained from the energy management course prepared graduates to enter this field.

Energy Management - CPD Certified
Delivered Online On Demand12 hours
£12

Management & Leadership Foundation Course

5.0(1)

By Generation Leader

The most comprehensive, concise and impactful 6 weeks online course available. 14 CPD Credits & CMI Certificate of Recognition Mapped to the leadership & management requirements of the UK’s Royal Colleges Duration: 6 weeks starting immediately Suitable for: All levels of seniority Language: English Effort: 13 hours of self-paced online learning Award: 14 CPD Credits & CMI Certificate of Recognition  Accreditors: CMI, FMLM, CPD Certification Service  Content format: Videos with optional reading  Assessment Method: Multiple choice, instant result. Retake if required. In total there are 16 video courses to watch. This includes 7 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Leading innovation Understanding change Leading with strategic thinking Building and leading teams Building trust Leading through change Strategic thinking Managing virtual teams On completion of this course, you will receive: A certificate stating 14 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals.  Did you know this course can be covered by the NHS study budget? The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here.  For the duration of this course, you will work through the content below to obtain your CPD Credits and CMI Certificate. You can track your progress on the platform. You can complete the course sooner than 6 weeks if you wish. Course curriculum Building and Leading Successful teams Leading with Values and Ethic Leadership Insights on Leading with Executive Presenc Leadership Insights on Building & Leading Team Leadership Toolkit: Facilitating a Workshop Leadership Toolkit: Facilitating a Brainstorming Sessio Leadership Toolkit: Running a Team Debrie The Characteristics of an Accountable Leade Leading through Shared Vision Evaluating Your Management Style The Adaptive Leader: Be an Iceberg The Collaborative Leader Leading through Problem Solving and Decision Making Leadership Insights on Leading Diversity Leadership Insights on Judgment and Decisiveness Leading with Judgment and Decisiveness Accountable Leadership Leadership Insights on Being Accountable Expert Insights on Networking & Building Relationships Building Your Professional Network Leadership Insights on Networking with your Peers Networking to Improve Leadership Effectiveness Empowering Employees MIT Sloan Management Review on New Leader Transitions All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence MIT Sloan Management Review on The Adaptive Leader MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis Executive Presence: The Art of Commanding Respect like a CEO, Second Edition MIT Sloan Management Review on Leader as Motivator The Accountable Leader: Developing Effective Leadership Through Managerial Accountability From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership Strategic Connections: The New Face of Networking in a Collaborative World The Courage Way: Leading and Living with Integrity Executive Presence: The Art of Commanding Respect Like a CEO

Management & Leadership Foundation Course
Delivered Online On Demand
£620

Becoming a More Emotionally Intelligent Leader

By Genos International Europe

This is unlike any other leadership programme you’ve ever taken part in – it is all about learning the practicalities of showing up as an emotionally intelligent leader who is trusted, engages effectively, connects well, makes people feel they matter and creates a psychologically safe environment where people can bring their very best contributions to the team and the organisation.

Becoming a More Emotionally Intelligent Leader
Delivered OnlineFlexible Dates
£1,000

Business Applications

By Nexus Human

Duration 4.5 Days 27 CPD hours This course is intended for This course is intended for individuals who want to gain basic knowledge of business skills. Overview Upon successful completion of this course, students will be able to communicate and work effectively in a business environment. In this course, students will learn about all different aspects of business skills needed be effective in an office environment. Accessing PDF Documents Open a PDF Document Browse a PDF Document Creating & Saving PDF Documents Create and Save a PDF Document from an Existing Document Create a PDF Document from a Web Page Combine Multiple PDF Documents Navigating Content in a PDF Document Perform a Search in a PDF Document Search Multiple PDF Documents Work with Bookmarks Create Links and Buttons Modifying PDF Documents Manipulate PDF Document Pages Edit Content in a PDF Document Add Page Elements Reviewing PDF Documents Add Comments and Markup Compare PDF Documents Initiate and Manage a Review Converting PDF Files Reduce the File Size of a PDF Document Optimize PDF Files Convert and Reuse PDF Document Content Customizing the Acrobat XI Pro Workspace Customize the Toolbars Customize the Tool Sets Creating PDFs from Technical Documents Create PDF Documents Using Autodesk AutoCAD Measure Technical Drawings Enhancing PDF Documents Embed Multimedia Enhance PDF Document Accessibility Securing PDF Documents Manage the Security of PDF Documents Validate PDF Documents Creating Interactive PDF Forms Create a PDF Form Compile and Manage PDF Form Data Finalizing PDF Files for Commercial Printing Apply Color Management Settings Preview Printed Effects Perform Preflight on a PDF Document Create PDF/X, PDF/A, and PDF/E Compliant Files Create a Composite and Color Separations Accessing & Navigating SharePoint Team Sites Access SharePoint Sites Navigate SharePoint Sites Working with Documents, Content, & Libraries Upload Documents Search for Documents and Files Working with Lists Add List Items Modify List Items Configure List Views Filtering and Grouping with List Views Configuring Your SharePoint Profile Update and Share Your Profile Information Share and Follow SharePoint Content Creating a Blog Integrating with Microsoft Office Access and Save SharePoint Documents with Microsoft Office Manage Document Versions through Office 2013 Accessing SharePoint Data from Outlook 2013 Working Offline & Remotely with SharePoint Synchronize Libraries, Sites, and MySite and Working Offline Working from a Mobile Device Creating a New Site Create a Site Change the Look and Feel of Your SharePoint Site Adding & Configuring Libraries Configure Document Library for Your SharePoint Team Site Configure the Site Assets Library for Your SharePoint Site Add and Configure a Wiki for Your SharePoint Site Adding & Configuring Lists Add an Announcement List Add and Configure a Task List Add and Configure Contact and Calendar Lists Add and Configure a Blog Subsite Add and Configure a Custom List to your SharePoint Site Customize List Forms Configuring Site Settings, Navigation, & Search Configure Site Search Options Configure Site Administration Settings Configure Site Organization and Navigation Assigning Permissions & Access Rights Sharing Sites and Setting Site Permissions Secure Lists, Libraries, and Documents Configure Content Roll-Up, Summary Links, & Site Map Add and Configure the Content Search Web Part Add and Configure the Relevant Documents Web Part Identifying Nouns, Pronouns, & Verbs Identify Nouns Identify Pronouns Identify Verbs Identifying Adjectives & Adverbs Use Adjectives Use Adverbs Indentifying Prepositions, Conjunctions, and Interjections Use Prepositions Use Conjunctions Use Interjections Identifying Rules Monitor Sentences Monitor Modifiers Avoid Common Errors Identifying Correct Punctuation Use Parentheses Correctly Use Commas, Semicolons, and Quotation Marks Use Numbers, Symbols, and Capitalization Correctly Identifying Sentence Fragments, Run-Ons, and Comma Splices Identify Sentence Fragments Identify Run-ons, Comma Splices, and Solutions Improving Word Choices Identify Commonly Misused Words Identify Synonyms, Antonyms, and Homonyms Building Effective Sentences Identify the Goal Consider the Audience Consider the Context Editing Effectively Use Correct Spelling Achieve Clarity Avoiding Hypercorrections Avoid Hypercorrections Achieve Simplicity Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Working with Words Spelling Grammar Creating a Cheat Sheet Constructing Sentences Parts of a Sentence Punctuation Types of Sentences Creating Paragraphs The Basic Parts Organization Methods Writing Meeting Agendas The Basic Structure Choosing a Format Writing the Agenda Writing E-Mails Addressing Your Message Grammar and Acronyms Writing Business Letters The Basic Structure Choosing a Format Writing the Letter Writing Proposals The Basic Structure Choosing a Format Writing the Proposal Writing Reports The Basic Structure Choosing a Format Be guided by the: The purpose of the report The seniority of your readers Writing the Report Other Types of Documents Requests for Proposals Projections Executive Summaries Business Cases Proofreading & Finishing A Proofreading Primer How Peer Review Can Help Printing and Publishing Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations E-Mail Basics E-mail characteristics Writing online versus on paper Understanding the advantages and disadvantages of e-mail Understanding the cultural significance of e-mail E-mail programs Using an e-mail program to send e-mail When to use e-mail Communicating by e-mail Understanding when to avoid using e-mail Writing an e-mail message Using the MAIL acronym E-Mail Policies Company policies Avoiding improper e-mail messages Ensuring employee compliance to e-mail policies Copyright laws, viruses, and liability Avoiding copyright infringement Avoiding viruses Identifying e-mail liability E-Mail Features & Security Features of an e-mail program Using attachments Using priority labels and signature files Features of an e-mail program Using attachments Using priority labels and signature files Discussing e-mail program options Securing e-mail Usi Additional course details: Nexus Humans Business Applications training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Applications course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Business Applications
Delivered OnlineFlexible Dates
Price on Enquiry