4811 Employee courses in Cardiff delivered Online

Credibility can make the difference between winning or losing customers and winning or losing your job. But exactly what is it, and how do you get it? You will understand the two dimensions of credibility, trustworthiness and expertise. We will show you steps for building credibility in any situation and implement the disciplines of credibility. Learning Objectives Explain why credibility is the core of effective leadership, Apply steps for gaining and maintaining credibility, Describe three ways to restore damaged credibility Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Knowledge is power and knowledge without application is wasted potential. We will guide you to self-examine your knowledge base and identify opportunities for development. Effective leaders need both depth and breadth of knowledge in order to set an appropriate direction other will follow. Learning Objectives Explain the importance of expert status as a leader, Describe the behaviors of expertise, Assess your leadership expertise Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

ITIL® 4 Specialist: Create, Deliver and Support: Virtual In-House Training The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management

The Mentee and Mentor course provides a comprehensive understanding of coaching and mentoring processes. Participants will explore the art of matching mentors and mentees, effective communication skills, ethical aspects, and various coaching and mentoring models. The course focuses on personal and management skills development for both mentors and mentees. Learning Outcomes: Gain an introduction to coaching and mentoring and their significance in personal and professional growth. Understand the step-by-step process of mentoring, from initiation to successful conclusion. Learn how to match mentors and mentees effectively based on goals and personalities. Discover strategies for making mentoring relationships productive and beneficial for both parties. Explore the ethical considerations and responsibilities associated with coaching and mentoring. Study various coaching and mentoring models to apply the most suitable approach in different contexts. Develop effective communication skills crucial for fostering meaningful mentoring relationships. Enhance personal skills and management abilities for mentors and mentees alike. Why buy this Mentee and Mentor? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Mentee and Mentor there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Professionals interested in enhancing their coaching and mentoring skills. Managers and leaders aiming to establish effective mentorship programs within their organizations. Individuals seeking to become mentors to guide and support others' personal and professional growth. Those looking for guidance and support in their personal and career development journey. Prerequisites This Mentee and Mentor does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Mentee and Mentor was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Mentor: Provide guidance, advice, and support to individuals seeking personal or professional development. Manager or Leader: Develop and implement effective mentoring programs within your organization. Human Resources Professional: Facilitate mentoring relationships and programs to foster employee growth. Career Coach: Help individuals navigate their career paths and make informed decisions. Personal Development Consultant: Support individuals in their personal growth journey through coaching and mentoring. Course Curriculum Module 01: Introduction to Coaching and Mentoring Introduction to Coaching and Mentoring 00:25:00 Module 02: The Process of Mentoring The Process of Mentoring 00:30:00 Module 03: Matching Mentors and Mentee Matching Mentors and Mentee 00:18:00 Module 04: Making Mentoring Work for You Making Mentoring Work for You 00:30:00 Module 05: Ethical Aspects of Coaching and Mentoring Ethical Aspects of Coaching and Mentoring 00:31:00 Module 06: Coaching and Mentoring Models (Part 01) Coaching and Mentoring Models (Part 01) 00:33:00 Module 07: Coaching and Mentoring Models (Part 02) Coaching and Mentoring Models (Part 02) 00:31:00 Module 08: Effective Communication Skills for Mentoring Effective Communication Skills for Mentoring 00:36:00 Module 09: Personal Skills Personal Skills 00:27:00 Module 10: Management Skills Management Skills 00:24:00 Assignment Assignment - Mentee and Mentor 00:00:00

To develop your career as a business analyst, learn the fundamentals of business analysis in the field, and you'll have a better chance of success. This Diploma in Business Analysis at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Business analysis is the process of understanding a company's operations, performance, and objectives to identify improvement areas. It involves researching and analysing the company's internal and external environment, processes, and strategies. Business analysts use various techniques to identify problems and develop solutions to improve organisational performance. Business analysis is essential to any organisation's success, as it helps ensure that the company is operating efficiently and effectively. Therefore, whether you're an aspiring business analyst or a new employee, let this business analysis course be the first step in a successful and rewarding career. Learning Outcomes: Learn what a Business Analyst is, what they do, and how they do it Know how to properly initiate a project by creating a business case that aligns with the business objectives Understand the key concepts in Business Analysis Discover how to kick-start your career as a Business Analyst Recognise How to gather, group, prioritise and validate requirements Find out job opportunities as a BA and learn how much a BA earns Why Prefer This Business Analysis Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS after completing the Business Analysis course Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! Course Curriculum Module 01: Introduction Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis & Product Scope Module 05: Project Management Module 06: Business Development & Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash & Credit Module 11: Managing Risk & Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation & Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring business analysts, such as fresh college graduates and those wishing to shift careers, New business analysts wishing to develop their abilities Administrative, managerial, and project-leading positions are examples of other occupations that carry out a business analysis. Requirements You will not need any prior background or expertise to enrol in this course. Career path This Business analysis course will help you enhance your knowledge and explore opportunities in the following positions: Business Analyst Business Adviser Business Development Manager Depending on your profession, you may receive anything from £22000 to £50000 per year in the UK. Certificates CPD QS Accredited Certificate Digital certificate - £10 Diploma in Business Analysis at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Business Analysis at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS Upon finishing the course, you need to order to receive a Certificate Accredited by CPDQS that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Welcome to our online Gardening and Horticulture Course! Whether you're a beginner looking to learn more about gardening and horticulture, Our online course has everything you need to become a green thumb expert. Our Gardening and Horticulture curriculum covers a range of topics, including basic botany, plant classification, soil science, and plant nutrition requirements. In addition, you'll learn about plant pests and diseases, as well as the basic concepts of organic gardening and weed control. This Advanced Diploma in Gardening and Horticulture at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Gardening and Horticulture course also covers plant propagation, amenity horticulture, and plant selection, including native and exotic plants. We'll teach you about indoor plants, lawns, planting, and plant care, as well as plant nodes and indigenous plants. Additionally, our Gardening and Horticulture course includes instruction on plant protection, landscaping, and garden design, as well as ornamental horticulture, permaculture, and arboriculture. We also cover horticulture statistics and results from the 2018 Seasonal Labour in Horticulture End of Year. Whether you're a beginner or have some experience in gardening, our comprehensive Gardening and Horticulture course has something for everyone. So sign up today and start growing your knowledge! Take a step toward a brighter future! Why Prefer This Gardening and Horticulture Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of the Gardening and Horticulture course: Module 01: Basic Botany Module 02: Plant Classification Module 03: Soil Science Module 04: Plant Nutrition Requirements Module 05: Plant Pests and Diseases Module 06: Basic Concepts of Organic Gardening Module 07: Weed Control Module 08: Plant Propagation Module 09: Amenity Horticulture, Plant Selection and Native Plants Module 10: Exotic Plants Module 11: Indoor Plants Module 12: Lawns Module 13: Planting and Plant Care Module 14: Plant Nodes and Indigenous Plants Module 15: Plant Protection, Landscaping and Garden Design Module 16: Ornamental Horticulture Module 17: Permaculture Module 18: Arboriculture Module 19: Horticulture Statistics Module 20: Results from the 2018 Seasonal Labour in Horticulture End of Year Assessment Process You have to complete the assignment questions given at the end of this course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Advanced Diploma in Gardening and Horticulture at QLS Level 7 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Gardening and Horticulture course is suited for those who are Interested in pursuing a career in this sector. Committed to improving their abilities. Trying to establish a productive workforce. Attempting to boost office productivity. Determined to create an employee-friendly environment. Requirements You will not need any prior background or expertise to enrol in this course. Career path There are many different career paths in gardening and horticulture, each with their own salary range. Here are a few examples of popular career paths in the UK: Garden Designer: £25,000 per year Landscape Architect: £30,000 per year Horticulturist: £25,000 per year Arborist: £28,000 per year Gardens Manager: £35,000 per year Certificates Certificate Accredited by CPDQS Digital certificate - £10 Advanced Diploma in Gardening and Horticulture at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Gardening and Horticulture at QLS Level 7 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Equality, Diversity and Discrimination Course Overview This equality, diversity and discrimination course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. We've all heard and used the words 'equality' and 'diversity' before but what do they actually mean and how do they affect you as an employer or employee? Well if you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities. Diversity is the state of being different or varied. However these 2 things should not be seen as opposite to each other, after all people can be different but they still have the same rights. When it comes to places of work there is legislation in place to ensure that we all meet our responsibilities in relation to equality and diversity… And one way to make sure we meet these responsibilities is through training. Who should take this course? This comprehensive equality, diversity and discrimination course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of equality, diversity and discrimination. This equality, diversity and discrimination course is felicitous for those, who want to be the best in their jobs. Whether you are completely new to the field or are an aspiring professional, the equality, diversity and discrimination course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV. Entry Requirement There are no academic entry requirements for this equality, diversity and discrimination course, and it is open to students of all academic backgrounds. Course Curriculum Module 1: What is Equality & Diversity Module 2: Equality and Diversity Legislation Module 3: What do we Mean by Discrimination Module 4: Promoting Diversity Module 5: Links Between Values, Attitudes and Beliefs Module 6: Stereotypes, Prejudices and Discrimination Module 7: Institutional Discrimination Module 8: Valuing Others Module 9: Resistance to Feedback Module 10: Course Summary Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 Overview Equality, Diversity and Discrimination Course Overview This equality, diversity and discrimination course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. We've all heard and used the words 'equality' and 'diversity' before but what do they actually mean and how do they affect you as an employer or employee? Well if you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities. Diversity is the state of being different or varied. However these 2 things should not be seen as opposite to each other, after all people can be different but they still have the same rights. When it comes to places of work there is legislation in place to ensure that we all meet our responsibilities in relation to equality and diversity… And one way to make sure we meet these responsibilities is through training. Who should take this course? This comprehensive equality, diversity and discrimination course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of equality, diversity and discrimination. This equality, diversity and discrimination course is felicitous for those, who want to be the best in their jobs. Whether you are completely new to the field or are an aspiring professional, the equality, diversity and discrimination course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV. Entry Requirement There are no academic entry requirements for this equality, diversity and discrimination course, and it is open to students of all academic backgrounds. Course Curriculum Module 1: What is Equality & Diversity Module 2: Equality and Diversity Legislation Module 3: What do we Mean by Discrimination Module 4: Promoting Diversity Module 5: Links Between Values, Attitudes and Beliefs Module 6: Stereotypes, Prejudices and Discrimination Module 7: Institutional Discrimination Module 8: Valuing Others Module 9: Resistance to Feedback Module 10: Course Summary Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQ Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org Course Fee £25 £60 58% OFF 👉 CPD UK Accredited PDF Certificate Included 4 interest-free payments of £6.25 Equality, Diversity and Discrimination Course Online quantity ENROL NOW Duration: * Hours Instant Access Get In Touch Today Live CHAT WITH US CALL ON - 0300 124 5585 Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

This beginner's level course on Pandas acquaints you to the data analysis fundamentals using Pandas library and working with Pandas primary data structures, Series and DataFrame. Learn all about data input using indexing and filtering, data preprocessing, and handle missing values and duplicate rows to transform your data more efficiently with the help of this hands-on course.

Unlock the secrets of expertly managing facilities with our comprehensive course designed for the discerning professional. Imagine mastering the art of creating harmonious workplace environments, ensuring smooth operations, and optimising maintenance strategies. This course offers a journey through every aspect of facilities management, equipping you with the knowledge to enhance the life cycle of your facilities, oversee crucial projects with precision, and navigate the complex world of real estate. Key Features: CPD Certified Developed by Specialist Lifetime Access Delve into the critical aspects of human resource management and discover the balance between outsourcing services and leveraging in-house talent. Embrace the principles of sustainable development, transforming your approach to facilities management with environmentally conscious strategies. This is more than just a course; it's an opportunity to elevate your expertise and make a significant impact in the world of facilities management. Join us and step into a future where you hold the keys to exceptional facility operations and sustainable development. Course Curriculum Module 01: Introduction to Facility Management Module 02: Workplace Facilities Module 03: Operations of Facilities Module 04: Operations and Maintenance Module 05: Facilities Life Cycle Module 06: Project Management Module 07: Real Estate Module 08: Human Resource Management Module 09: Outsourcing of Services or In-House Staff Module 10: Sustainable Development and Facilities Management Learning Outcomes: Master the fundamentals of effective facility management for diverse environments. Evaluate workplace facilities to enhance productivity and employee well-being. Implement efficient operations and maintenance strategies for facility longevity. Understand the full life cycle of facilities management. Apply project management principles to facilities management tasks. Integrate sustainable development practices in facilities management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to manage diverse facility types. Professionals seeking to enhance facility operational efficiency. Managers looking to integrate sustainability in facilities. Real estate professionals expanding their management expertise. HR professionals overseeing workplace environments. Career path Facilities Manager Operations Manager Maintenance Supervisor Real Estate Manager Sustainability Coordinator Project Manager in Facilities Management Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Many managers question the value of appraisal programmes and many line managers believe appraisals are unduly time-consuming and bureaucratic. Yet the appraisal is a vital starting point when it comes to managing performance effectively and it is vital that managers appreciate this. Handled well, the benefits of formal appraisals are enormous. This thoroughly practical workshop has been designed to give line managers the knowledge, skills and confidence to deliver a well-structured appraisal - even in the most challenging circumstances. This course will help participants: Appreciate the benefits of the appraisal process Assess standards of performance objectively Plan and prepare for appraisals effectively Conduct a well-structured appraisal meeting Acquire the essential skills required for effective appraisals Improve their ability to discuss difficult issues more confidently Identify training and development requirements Agree clear and measurable development objectives Complete essential paperwork Understand the need to facilitate continual informal dialogue between appraisals 1 Introduction and course objectives 2 The appraisal process The aim of the appraisal process Understanding the bigger picture - the appraisal process as part of the employee development process The benefits of the appraisal process Common pitfalls Five steps to an effective performance appraisal 3 Step 1 - Assessment Using job standards as the basis for objective assessment Assessment of previous objectives 4 Step 2 - Preparation Documentation required Data on each appraisee Planning the meeting 5 Step 3 - The meeting The skills of appraisal interviewing The structure of the appraisal interview Dealing with poor performance and difficult situations Taking notes and completing documentation 6 Step 4 - Planning ahead and objective setting Identifying action to improve performance and enhance skills Establishing relevant training needs Agreeing SMART performance objectives Formulating a personal development plan 7 Step 5 - Action after the interview Essential paperwork Follow-up and action required between appraisal interviews Continuing informal dialogue 8 Video case study Bullets 9 Conclusion Course review / discussion Preparation of action plans for building on the skills learnt Close