733 Empathy courses

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Fall into Savings. Enjoy the biggest price fall this Autumn! 14 in 1 "Mental Health Support Worker" Bundle only at £79 Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Mental Health Support Worker course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Mental Health Support Worker bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Mental Health Support Worker course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Mental Health Support Worker and help you along your learning journey. Advanced audio-visual learning modules of these Mental Health Support Worker courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Mental Health Support Worker, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bundle Consists of the following Premium courses: Course 01: Counselling Training for Counsellors Course 02: Mental Health Nursing and Support Worker Course 03: Couples Therapy & Counselling Course 04: EFT - Emotional Freedom Technique Course 05: Mental Health Laws and Awareness - Level 2 Course 06: Family Support Worker Diploma Course 07: Social Work Studies Diploma Course 08: Youth Work Certificate Complete Diploma Course 09: Emotional Intelligence and Human Behaviour Course 10: Domestic Violence and Abuse Awareness - Level 2 Course 11: Anti Social Behaviour Course 12: Substance Misuse Awareness Online Certification Course Course 13: Addiction and Mental Health - Dual Diagnosis Course 14: Workplace Mental Health First Aid and Advocacy Training Enrol now in, to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning for this Mental Health Support Worker: Pay once and get lifetime access to 14 CPD courses from this Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Mental Health Support Worker expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Counselling Training for Counsellors Introduction to Counseling Introduction to Counseling Counseling Techniques and Application Opening a Session Rapport-Building Silence in Counselling Reflection Paraphrasing Focusing Assessment Appropriate Questioning The Skill of Confrontation Idiosyncratic Empathy Immediacy The Skill of Simile and Metaphor Counseling Process- from Fixity to Fluidity Course 02: Mental Health Nursing and Support Worker Module 01: Introduction to Mental Health Nursing Module 02: Mental Health over Life Span and Society Module 03: Child Mental Health Module 04: Adolescent Mental Health Module 05: Adult Mental Health Module 06: Planning and Implementation Module 07: Mental Health Nursing Models Module 08: Mental Health in the Digital Age-Part 1 Module 09: Mental Health in the Digital Age-Part 2 Module 10: Common Mental Disorders-Part 1 Module 11: Common Mental Disorders-Part 2 Module 12: Legislations Related to Mental Health in the UK Course 03: Couples Therapy & Counselling Module 01: Introduction Module 02: Communication Module 03: Conflict Resolution Module 04: Intimacy Module 05: Pre-Marital Counselling Module 06: Healthy Fighting Module 07: Affairs Module 08: Apology & Forgiveness Module 09: Adapting to Changes Module 10: Moving Forward Together Course 04: EFT - Emotional Freedom Technique Module 01: What Is EFT (Emotional Freedom Technique)? Module 02: EFT and Emotions, The Brain (EFT with the body) Module 03: EFT Procedure Module 04: Detailed Instructions of EFT Module 05: Applying EFT to Physical Issues Module 06: Treating Children with EFT Module 07: EFT That Can Improve/ Heal Life & Tips Module 08: Doing Business with EFT Course 05: Mental Health Laws and Awareness - Level 2 Module 01: The Mental Capacity Act Module 02: Interface with Legislation, Policy and Procedures Module 03: Deprivation of Liberty Safeguards Module 04: The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic Module 05: Mental Health Legislation and Services Module 06: Liberty Protection Safeguards (LPS) Course 06: Family Support Worker Diploma Module 01: Introduction to Family Support Work Module 02: Legislation, Policy and Guidance Module 03: Solving Family Issues - Part 1 Module 04: Solving Family Issues - part 2 Module 05: Safeguarding - Assessing need and providing help (Part 1) Module 06: Safeguarding - Assessing Need and Providing Help (Part 2) Module 07: Building Relationships Course 07: Social Work Studies Diploma Module 01: An Overview of Social Work Module 02: Social Work Basics Module 03: Theories of Social Work and Sociology Module 04: Casework Process and Teamwork Module 05: Dimensions of Social Work / Models of Intervention Module 06: Practice Contexts and Application Module 07: Working with Adults Module 08: Principles of Conduct and Role as Social Care Worker Course 08: Youth Work Certificate Complete Diploma Module 01: Introduction to Youth Work Module 02: Understanding Youth Work Module 03: Ethical Conduct and Principles in Youth Work Module 04: Societal Influence on Youth Module 05: Influence of Media on Youth Module 06: The National Youth Agency (Nya) Module 07: The EU on Youth Work Module 08: Career as a Youth Worker Module 09: Dealing with Stress Course 09: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 10: Domestic Violence and Abuse Awareness - Level 2 Module 01: Introduction to Domestic Violence & Abuse Module 02: The Components of Domestic Violence Module 03: The Impact of Domestic Violence on Victims Module 04: The Impact of Domestic Violence and Abuse on Children Module 05: Assessing the Risks of Domestic Violence and Abuses on Children Module 06: Supporting the Victim and Reporting Incidents Module 07: Record Keeping Module 08: Domestic Violence and Abuse Legislation in the UK Course 11: Anti Social Behaviour Module 01: Overview of Anti-social Behaviour Module 02: Family Influences on Anti-social Behaviour Module 03: Anti-Social Behaviour Order Module 04: Anger and Anti-social Behaviour Module 05: Understanding Antisocial Personality Module 06: Prevention of Anti-social Behaviour Course 12: Substance Misuse Awareness Online Certification Course Module 01: Introduction to Substance Misuse Module 02: Overview of Substance Module 03: Prevention and Awareness Module 04: Substance Misuse at Workplace Module 05: Substance Misuse Policy at Workplace Module 06: Treatment of Substance Addiction Module 07: Laws and Acts on Substance Module 8: Substance Misuse and Youth Course 13: Addiction and Mental Health - Dual Diagnosis Promotional Video SAMHI Dual Diagnosis Intro video Module 01: Drugs and Effects Module 02: Addictions & Mental Health Module 03: Harm Minimisation & Optimal Health Module 04: Brain Works - Neurophysiology Module 05: Trauma Model & Keys to Treatment Module 06: Brief & Early Intervention and Tripod of Support Course 14: Workplace Mental Health First Aid and Advocacy Training Module 01: Introduction to Mental Health Module 02: Overview of Mental Health First Aid Module 03: Childhood and Adolescent Psychiatric Disorders Module 04: Stress and Anxiety Disorders Module 05: Schizophrenia Module 06: Personality Disorders Module 07: Mood Disorders Module 08: Eating & Sleeping Disorders Module 09: Self-Harm and Suicide Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Social Attitudes to Mental Illness Module 12: Mental Health Legislation and Services Module 13: Mental Health in the Workplace Module 14: Approach and React To People in Mental Health Crisis CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our Mental Health Support Worker course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Mental Health Support Worker expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Counselling Training for Counsellors) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Counselling Training for Counsellors) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Register on the Career Development today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Career Development is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Career Development Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Career Development, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Introduction Course introduction 00:03:00 Instructor introduction 00:02:00 Preparation - Setting Yourself Up For Success Why it is important to prepare yourself 00:04:00 How to prepare an eye-catching resume 00:07:00 Resume Clinic 1 00:07:00 Resume Clinic 2 00:04:00 Navigating Application Tracking Systems (ATS) 00:06:00 How to market yourself using LinkedIn 00:07:00 LinkedIn Clinic 00:04:00 How to approach companies 00:05:00 How to research companies 00:04:00 How to read and respond to job descriptions 00:03:00 How to use recruiters 00:05:00 Mock interviews 00:04:00 How to use references and testimonials 00:05:00 How to prepare a 90-day business plan 00:50:00 Emotional Intelligence - Discovering your best self Emotional intelligence and why it matters 00:05:00 Self-awareness and why it matters 00:07:00 Self-assessment and why it matters 00:06:00 Self-confidence and why it matters 00:04:00 Self-control and why it matters 00:04:00 Empathy and why it matters 00:06:00 Acing your interview How to make a good first impression 00:07:00 Body language during the interview 00:04:00 Common Interview Questions 1 00:08:00 Common Interview Questions 2 00:11:00 How to discuss salary and compensation 00:06:00 Online interviews 00:05:00 Recap and conclusions 00:03:00 Live Sessions Live career interview session 00:26:00 Live resume session 01:16:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The vast opportunities that come with learning Counselling Many people will, at some point in their lives, find themselves in the role of a counsellor without having a true understanding of the concept of counselling or what the role of the professional counsellor entails. Counselling Skills Course will teach you everything you need to know. There is a big difference between a professional counsellor and a person who uses some counselling skills as part of their role, for example their role as a friend or colleague. A professional counsellor is a highly trained individual who is able to use a different range of counselling approaches with their clients. Counselling is a helping approach that highlights the emotional and intellectual experience of a client, how a client is feeling and what they think about the problem they have sought help for. The role of the counsellor is to enable the client to explore many aspects of their life and feelings, by talking openly and freely. Get started with this easy guide to become a professional counsellor. Improve your skills to a new level and help other people find their way. Course Highlights Counselling Skills Course is an award winning and the best selling course that has been given the CPD Certification & CiQ accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Counselling Skills Course into 42 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20 hours, 9 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Counselling Skills Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Counselling Skills Course is CPD certified and CiQ accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Counselling Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and CiQ accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Counselling Skills Course - Updated Version Counselling and Counsellors 00:13:00 Theories and Models of Counselling (Part 1) 00:16:00 Theories and Models of Counselling (Part 2) 00:18:00 Legal, Cultural and Ethical Issues in Professional Counselling 00:16:00 Forms of Psychotherapy 00:21:00 Engaging and Assessing the Patients 00:17:00 Helping the Client in Crisis 00:12:00 Crisis Intervention 00:12:00 Low Intensity CBT Treatment 00:14:00 Medication and Therapy in the Treatment of Mental Illness 00:31:00 Communication Skills and Empathy in Counselling 00:19:00 Counselling Skills Course - Old Version Counselling What is Counselling? FREE 00:15:00 Purpose and Aims of Counselling FREE 00:15:00 Fields of Counselling 00:15:00 Counselling Theories 00:15:00 Group Counselling 00:30:00 Skills Needed in Counselling 00:30:00 Ethics in Counselling 00:15:00 Conducting Sessions 00:30:00 Addiction Counselling Introduction to Addiction Counselling 00:15:00 Adlerian Psychology 00:30:00 Behavioral Therapy 00:15:00 Brief Therapy 00:30:00 Role of Addiction Counsellor 00:30:00 Goals and Objectives of Individual Drug Counseling 00:15:00 Treatment Initiation 00:15:00 Dealing With Problems That Arise 00:15:00 Counsellor Characteristics and Training 00:15:00 Addiction Recovery Addiction Counselling Basics 01:00:00 Realize That You Need Help 01:00:00 Realize the Importance of Selecting the Correct Treatment 01:00:00 Work On Identifying the Source of Why You Have an Addiction 01:00:00 Have an Open Mind 01:00:00 Be Honest With Yourself and Others 01:00:00 The Dangers of Not Getting Help When You Need It 00:30:00 Anger Management Counselling Introduction To Rage Relief 01:00:00 Identifying To Prompt Rage 00:30:00 How To Control Your Angry 00:30:00 Benefits Of Meditation For Calmness 00:30:00 Affirmations for Anger Management 00:30:00 Healthy Habits For A Happy Life 00:30:00 Conclusion 00:15:00 Mock Exam Mock Exam- Counselling Skills Course 00:30:00 Final Exam Final Exam- Counselling Skills Course 00:30:00

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Birth Doula will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Birth Doula will help you keep ahead of the pack. The Birth Doula incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and practical knowledge, reaching out to the level of expertise required for your position. Further, this Birth Doula will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Birth Doula, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Birth Doula course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Birth Doula? Course 01: Birth Doula Course 02: Baby Massage Course 03: Safeguarding Children Level 3 Course 04: Parenting Skills Training Course 05: Food as Medicine Level 2 Course 06: Early Childhood: Child Care Course 07: Health And Wellness Diploma Course 08: Level 2 Mindfulness for Wellbeing Course 09: Paediatric First Aid Level 3 Course 10: Infection Prevention Training Course 11: Personal Hygiene As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Birth Doula to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Birth Doula: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. Curriculum of Birth Doula Bundle Course 1: Birth Doula Introduction to Birth Doula A Woman's Body in Pregnancy Antenatal Care during Pregnancy Management of Common Symptoms of Pregnancy Clinical Examination of Pregnant Women Care of a Woman during Labour Postpartum Care Screening Newborn Baby Infant Care Mental Health of the Mother Grief and Bereavement Contraception and Family Planning Effective Communication Empathy and Comfort Skills Ethics in Doula Course 2: Baby Massage 01 - EAMFC - Baby Massage Marketing final 02 - EAMFC - Meridian Theory Introduction 2020 03 - EAMFC - Introduction to Pediatric Massage 2020 03 - 1 - EAMFC - TCM Paediatric Massage Protocol 2020 03 - 2 - EAMFC - Massage For Immunity Strengthening 2020 03 - 3 - EAMFC - Massage For Night Sweating 2020 03 - 4 - EAMFC - Massage For Stomach-ache 2020 03 - 5 - EAMFC - Massage For Constipation 2020 03 - 6 - EAMFC - Massage For Sinusitis 2020 03 - 7 - EAMFC - Massage for Imsomnia 2020 04 - EAMFC - Meridian Flows 2020 04 - 1 - EAMFC - Pushing Manipulation Technique 2020 04 - 2 - EAMFC - Arc Manipulation Technique 2020 04 - 3 - EAMFC - Kneeding Manipulation Technique 2020 04 - 4 - EAMFC - Pinching Manipulation Technique 2020 04 - 5 - EAMFC - Pressure Manipulation Technique 2020 04 - 6 - EAMFC - Rubbing Manipulation Technique 2020 04 - 7 - EAMFC - Stroking Manipulation Technique 2020 04 - 8 - EAMFC - Wiping Manipulation Technique 2020 05 - 0 - EAMFC - Introduction to Baby and Child Acupoints 2020 05 - 1 - EAMFC - Da zhui GV14 2020 05 - 2 - EAMFC - Lung Shu BL13 2020 05 - 3 - EAMFC - Spleen shu BL20 2020 05 - 4 - EAMFC - Kidney Shu BL 23 2020 05 - 5 - EAMFC - Spinal Column 2020 05 - 6 - EAMFC - QI Jie Gu2020 - Copy 05 - 7 - EAMFC - Stomach 2020 05 - 8 - EAMFC - Shan zhong CV17 2020 05 - 9 - EAMFC - Zhongwan CV 12 2020 05 - 10 - EAMFC - Tianshu ST 25 2020 05 - 11 - EAMFC - Xue hai (Bai chong) SP10 2020 05 - 12 - EAMFC - Zu San Li ST 36 2020 05 - 13 - EAMFC - San yin jiao SP 6 2020 05 - 14 - EAMFC - Yong quan KI 1 2020 05 - 15 - EAMFC - Liver Channel 2020 05 - 16 - EAMFC - Heart Channel 2020 05 - 17 - EAMFC - Spleen Channel 2020 05 - 18 - EAMFC - Lung Channel 2020 05 - 19 - EAMFC - Kidney Channel 2020 05 - 20 - EAMFC - Shen Ding - Tip of Kidney 2020 05 - 21 - EAMFC - Large intestine Channel 2020 05 - 22 - EAMFC - Ban men 2020 05 - 23 - EAMFC - Tianheshui - The Milky Way 2020 05 - 24 - EAMFC - Liu Fu - The Six Fu Visceral 2020 05 - 25 - EAMFC - Baihui GV 20 2020 05 - 26 - EAMFC - Yintang EX HN 3 2020 05 - 27 - EAMFC - Kan Gon 020 05 - 28 - EAMFC - Tianmen - Heaven Gate 2020 05 - 29 - EAMFC - Taiyang 2020 05 - 30 - EAMFC - Yingxiang LI 20 2020 05 - 31 - EAMFC - Ren zhong - The Philtrum GV 26 2020 05 -32 - EAMFC - Stomach Rubbing 2020 06 - 1 - EAMFC - Do and Don't 2020 Course 3: Safeguarding Children Level 3 Laws and Guidance Social and Emotional Development Personality and Intellectual Development of Children Child Abuse Sexual Abuse The Impact of Domestic Violence and Abuse on Children Risks and Risk Assessment Responding to Disclosure and Reporting Things to Do After Referral Safeguarding Trafficked Children Infant Mental Health and Early Attachment Assessing Needs and Providing Early Help Course 4: Parenting Skills Training Advanced Parenting Skills PROMO (Final) Goals & First Concepts The Power Of Relationships The Myth Of 'Nothing To It Parenting' The 2 Phases Of Parenting The Power Of Mentoring Your Child Teaching Values They Will Keep! Parenting Basics … And Beyond! Powerful Communication Skills The Power Of Re-Framing & Building Agreements WHY Do Kids Do The Things They Do? 'The Parent's Pledge' Disciplining The RIGHT Way! The Power of 'Life Lessons' The kid's Pledge The Parents Pledge Course 5: Food as Medicine Level 2 Basics of Food and Nutrition Macronutrients: Classification & Functions of Carbohydrates Macronutrients: Classification & Functions of Lipids and Proteins Micronutrients I & II Digestion and Absorption Detoxification Healthy & Balanced Diet and Food Labelling Average Requirements for Energy and Nutrients Food Intolerances and Allergies Health Conditions: Heart Disease, Cancer & Diabetes Maintaining a Healthy Weight and Eating Problems & Treatments Women's Health Care & Common Concerns During Pregnancy Nutrition for the Baby & Special Foods Course 6: Neuropsychology and Development of Children The Theory of Psycho-social Development Serve & Return Practical Tips For Serve & Return Fuzzy Trace Theory - Explains and Predicts Adolescent Risk Taking Adolescent Risk-Taking and the Prefrontal Cortex Operant Conditioning - How Reinforcement Works and How it can help you The Danger of Unearned Rewards (Habituation and Expectations) Course 7: Pilates Training Course Introduction Workshops Beginner Course Intermediate Course Advanced Course Course 8: Level 2 Mindfulness for Wellbeing Introduction & First Concepts Understanding & Beating Anxiety More Anti-Anxiety Skills & Concepts Conclusion Course 9: Paediatric First Aid Level 3 Aim of First Aid and the First Steps Resuscitation (CPR) Secondary Assessment, The Recovery Position And Shock Head and Eye Injuries, Fractures, and Amputation Choking, Wounds, Bleeding & Burns Secondary Conditions and Reactions Course 10: Infection Prevention Training Infection Prevention and Control Policy in the UK Principles of Prevention and Control of Infection Immunization Infections Spread by Food and Water Infections Spread by Animals and Insects, and Less Common Infections Found in the UK Course 11: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 40 CPD hours / points Accredited by The CPD Certification Service Who is this course for? Anyone from any background can enrol in this Birth Doula bundle. Requirements Our Birth Doula is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Welcome to Compete High! 🌟 At Compete High, we're committed to empowering individuals with the knowledge and skills needed to thrive in today's competitive world. Our courses are designed to be accessible, comprehensive, and transformative, equipping you with the tools you need to succeed. One of our most impactful offerings is our 'Safeguarding Vulnerable Adults' course. This course is essential for anyone who wishes to make a positive difference in the lives of vulnerable adults. Whether you're looking to enhance your professional skills or contribute to your community, this course is the perfect step forward. Why Take This Course? Taking the 'Safeguarding Vulnerable Adults' course offers a multitude of benefits. Here's why you should consider enrolling: Make a Positive Impact This course empowers you to protect and support vulnerable adults in your community. By understanding the principles and practices of safeguarding, you'll be equipped to identify and respond to various forms of abuse and neglect, ensuring the safety and well-being of those who need it most. Enhance Your Professional Skills Whether you are in healthcare, social work, education, or any other field that interacts with vulnerable adults, this course will significantly enhance your professional capabilities. It provides you with practical knowledge and skills that are highly valued across many industries. Increase Your Employability Employers value individuals who have taken the initiative to learn about safeguarding vulnerable adults. This course can make your resume stand out and open doors to new career opportunities in various sectors, including healthcare, social services, and education. Stay Compliant with Legal Requirements Understanding safeguarding is not just beneficial-it's often required by law. This course ensures you are up-to-date with the latest legislation and best practices, helping you to stay compliant and avoid legal issues. Personal Growth Beyond professional benefits, this course is a journey of personal growth. It increases your empathy, enhances your understanding of complex social issues, and equips you with the skills to make a tangible difference in the lives of others. Who is this for? This course is designed for anyone passionate about making a difference in the lives of vulnerable adults. Here's a closer look at who will benefit most: Healthcare Professionals Doctors, nurses, caregivers, and other healthcare professionals who regularly interact with vulnerable adults will find this course invaluable. It provides essential knowledge and skills to ensure the safety and well-being of patients. Social WorkersSocial workers dealing with vulnerable populations will greatly benefit from this course. It enhances their ability to identify and respond to abuse and neglect, ensuring better outcomes for their clients. Educators and School Staff Teachers, school administrators, and support staff who work with vulnerable students will find this course beneficial. It helps them create a safe and supportive learning environment. Community Volunteers Volunteers working in shelters, community centers, and non-profits will gain valuable insights from this course. It equips them with the knowledge to safeguard the adults they serve effectively. Family Members and Caregivers Family members and caregivers of vulnerable adults will find this course incredibly useful. It provides the tools and knowledge needed to protect their loved ones from harm. Career Path Enrolling in the 'Safeguarding Vulnerable Adults' course can open up numerous career opportunities. Here are some potential career paths: Healthcare Sector Nurse: Specialize in geriatric care or work in long-term care facilities. Doctor: Focus on geriatrics or community health. Caregiver: Provide in-home care for vulnerable adults. Social Services Social Worker: Work with vulnerable populations in various settings. Case Manager: Manage and support vulnerable adults in residential or community settings. Counselor: Provide counseling services to vulnerable adults and their families. Education Sector Teacher: Specialize in special education or work in schools with vulnerable populations. School Administrator: Oversee programs and policies to protect vulnerable students. Educational Support Staff: Work directly with vulnerable students to support their educational needs. Non-Profit and Community Organizations Program Coordinator: Develop and manage programs for vulnerable adults. Community Outreach Worker: Work directly with vulnerable populations in the community. Volunteer Coordinator: Train and manage volunteers working with vulnerable adults. Frequently Asked Questions (FAQ) 1. What is the 'Safeguarding Vulnerable Adults' course? The 'Safeguarding Vulnerable Adults' course is designed to provide comprehensive training on how to protect and support vulnerable adults. It covers topics such as identifying abuse, legal requirements, and best practices for safeguarding. 2. Who should take this course? Anyone who interacts with vulnerable adults, including healthcare professionals, social workers, educators, community volunteers, and family members, should take this course. It is also beneficial for anyone interested in learning how to safeguard vulnerable adults effectively. 3. What will I learn from this course? You will learn how to identify different forms of abuse and neglect, understand the legal framework for safeguarding, and implement best practices to protect vulnerable adults. The course also covers how to respond to and report safeguarding concerns. 4. How long does the course take to complete? The duration of the course varies, but it is typically designed to be flexible to fit around your schedule. Most learners complete it within a few weeks, but you can take longer if needed. 5. Is there any certification upon completion? Yes, upon successful completion of the course, you will receive a certificate. This certificate can be used to demonstrate your knowledge and skills in safeguarding vulnerable adults to employers and other organizations. 6. Can this course help with career advancement? Absolutely. Having a certification in safeguarding vulnerable adults is highly valued in many professions, including healthcare, social services, and education. It can enhance your resume and open up new career opportunities. 7. How is the course delivered? The course is delivered online, allowing you to study at your own pace from the comfort of your home. It includes a mix of video lectures, reading materials, and interactive assessments. 8. Are there any prerequisites for this course? No, there are no specific prerequisites for this course. It is designed to be accessible to anyone with an interest in safeguarding vulnerable adults, regardless of their prior knowledge or experience. 9. What support is available during the course? You will have access to a range of support options, including online forums, tutor support, and additional resources to help you succeed in your studies. 10. How do I enroll in the course? Enrolling is easy! Simply visit our website, select the 'Safeguarding Vulnerable Adults' course, and follow the enrollment instructions. You can start learning right away! Enroll Now At Compete High, we believe that knowledge is power. The 'Safeguarding Vulnerable Adults' course is more than just an educational program-it's a commitment to making a positive impact in the lives of vulnerable adults. By enrolling in this course, you're taking a significant step towards a more compassionate and knowledgeable society. Join us in this mission and become a guardian for those who need it most. 🌟 Remember, every step you take towards learning and growth is a step towards a better future for all. Let's make a difference together! Course Curriculum Module 1 Introduction to Safeguarding Vulnerable Adults Introduction to Safeguarding Vulnerable Adults 00:00 Module 2 Types of Abuse Types of Abuse 00:00 Module 3 Signs and Indicators of Abuse Signs and Indicators of Abuse 00:00 Module 4 Risk Factors and Vulnerabilities Module 4 Risk Factors and Vulnerabilities 00:00

Emotional Intelligence - Life Coaching Training Overview Are you looking to begin your emotional intelligence career or want to develop more advanced skills in emotional intelligence? Then this emotional intelligence - life coaching online training course will set you up with a solid foundation to become a confident EQ practitioner and help you to develop your expertise in emotional intelligence. This emotional intelligence - life coaching online training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this emotional intelligence - life coaching online training course will set you up with a solid foundation to become a confident EQ practitioner and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as an EQ practitioner. The emotional intelligence - life coaching online training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as an EQ practitioner. This comprehensive emotional intelligence - life coaching online training course is the perfect way to kickstart your career in the field of emotional intelligence. This emotional intelligence - life coaching online training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as an EQ practitioner or want to learn more skills on emotional intelligence but unsure of where to start, then this emotional intelligence - life coaching online training course will set you up with a solid foundation to become a confident EQ practitioner and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This emotional intelligence - life coaching online training course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive emotional intelligence - life coaching online training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of emotional intelligence. Entry Requirement There are no academic entry requirements for this emotional intelligence - life coaching online training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This emotional intelligence - life coaching online training course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Introduction to Emotional Intelligence Introduction to the Course Introduction to Emotional Intelligence The Self-Perception Realm Introduction to the Self-Perception Realm Emotional Self-Awareness Self-Regard Self-Actualization The Interpersonal Realm Introduction to the Interpersonal Realm Empathy Interpersonal Relationships Social Responsibility The Self-Expression Realm Introduction To The Self-Expression Realm Assertiveness Independence Emotional Expression The Stress-Management Realm Introduction to the Stress-Management Realm Optimism Stress Tolerance Flexibility The Decision-Making Realm Introduction to the Decision-Making Realm Reality Testing Impulse Control Problem Solving Happiness and General Well-Being Happiness and General Well-Being Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

This Course at a Glance Define dementia and know how it affects people of different ages Assess the statistics relating to dementia Understand the function of different parts of the brain Demonstrate an understanding of different types of dementia Determine how changes in lifestyle can help to lower the risk of dementia. Know how to prevent dementia Know what strategies to use with clients suffering from Dementia Understand how to care for someone with dementia Know how to deal with the challenging behaviour exhibited by such people Dementia Awareness Course Overview Dementia is a term that refers to the symptoms that arise when the brain is impaired by certain diseases or conditions. It is a long-term cognitive condition characterised by a breakdown of the brain's processes which creates an impact on people at different periods of life, on different sections of the brain, and at varying rates. This course is designed to help caregivers or care workers who support people with dementia to develop a better understanding of the condition so they can exhibit compassion and empathy and understand how to respond appropriately. This Dementia Awareness Training Course is designed to help you understand the different types of dementia, the symptoms relating to each one and the various types of assistance that persons with dementia require. This course also provides a concise insight into the strategies you can put in place to deal with clients suffering from dementia. As the world's population ages dementia is becoming one of the most pressing health and care challenges prevalent in today's society. The number of people living with dementia in the United Kingdom is estimated to be around 850,000. According to projections, the number of persons living with dementia would reach 1 million by 2025, and 2 million by 2050. Hence, it is crucial to educate people about dementia before raising awareness and this extensive Dementia Awareness Training Course will assist you in doing so. Upon successful completion of this course, you will have the knowledge, skills and confidence required to deal with people suffering from dementia. Who should take this course? This Dementia Awareness Training Course is primarily aimed at people who are suffering from dementia or work around people undergoing such illness on a daily basis. However, this training is not limited to a certain profession or industry. It rather pertains to a wide range of industries and is appropriate for all levels of learners, including those who work in care homes, medical settings, or simply relatives caring for a family member with a condition at home. Entry Requirements There are no academic entry requirements for this Dementia Awareness Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Dementia Awareness Training Course assesses learners through multiple choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: What Is Dementia Module 2: The Brain Module 3: Types of Dementia Module 4: Strategies to Use with Clients with Dementia, and Dealing with Challenging Behaviour Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Level 4 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support