682 Empathy courses delivered Online

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

This dynamic programme empowers attendees to enhance their emotional intelligence, forge meaningful connections in every interaction, engage in impactful coaching conversations, and cultivate resilience and psychological safety. Through interactive workshops, compelling discussions, and practical exercises, participants will acquire skills and insights necessary to foster a space for collaboration helping shape an environment of trust and openness in their professional and personal spaces

Keeping children safe is not just a responsibility — it's a promise. The Child Protection in Education Course is here to help anyone working in or around schools understand how to recognise and respond to signs of abuse, neglect, or any situation that could put a child at risk. Whether you're a teacher, support staff, or volunteer, this course brings clarity to your role in child protection. With clear guidance, up-to-date knowledge, and case-based scenarios, you’ll learn how to take the right steps when it matters most — calmly, confidently, and without second-guessing. Every lesson is built around one goal: safeguarding children. This course fits neatly into your schedule and doesn’t ask for anything more than your attention and willingness to learn. It’s fully online, so you can access everything from wherever suits you best. You’ll gain a solid understanding of child protection policies, signs of harm, and the correct reporting procedures — all explained in plain English. With child protection being one of the most important areas in education today, this course will give you the knowledge you need to make sure no concern goes unheard or unnoticed. Key Features of Child Protection in Education: CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases of This Child Protection in Education Course Course Curriculum of Child Protection in Education: Module 01: Child Protection and Safeguarding Basics Module 02: Child Protection System In the UK Module 03: How to Respond to Child Abuses Module 04: The Importance of Sharing Information about Any Safeguarding Concerns Module 05: Reporting Abuse Module 06: Child Maltreatment Module 07: Child Protection in Education System Good Practice Guidelines Module 08: How to Deal with Allegations Against Staff Module 09: Child Protection in Sport & Active Leisure Good Safeguarding and Practice Guideline Learning Outcomes of Child Protection in Education: Recognize child protection basics, ensuring a safe educational environment for all. Understand the UK's child protection system and its legal frameworks. Respond effectively to child abuse situations using appropriate protocols and procedures. Acknowledge the importance of sharing safeguarding concerns for prompt intervention. Demonstrate knowledge of reporting abuse procedures within educational and sports settings. Apply good practice guidelines, especially in handling allegations against staff. Accreditation This Child Protection in Education course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this Child Protection in Education course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? School teachers and administrators can take this Child Protection in Education course. Sports coaches and leisure activity supervisors can enroll this Child Protection in Education course Education support staff and assistants can take this Child Protection in Education course. Childcare providers and nursery staff can take this Child Protection in Education course. Individuals involved in youth sports and active leisure can take this Child Protection in Education course. Child Protection and Safeguarding Officer can take this Child Protection in Education course. Career path School Safeguarding Officer Child Protection Coordinator Education Policy Analyst Sports Development Officer Youth Programme Manager Leisure Centre Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Do you struggle with assessing vocational skills and competence effectively? The Level 3 Certificate in Assessing Vocational Achievement (RQF) is your key to unlocking expertise in this field. Recognised and regulated by Ofqual, and awarded by Focus Awards, this course doesn't just educate; it transforms your educational profile. This qualification equips you with the skills and knowledge to excel in this pivotal role. It solves the problem of uncertainty in assessment by providing you with a comprehensive toolkit for making informed judgments. As a result, you'll ensure the success and industry relevance of your learners. Elevate your career and gain a competitive edge with a qualification that adds tangible value to your educational profile. Join us on this journey. Learning Outcomes Develop proficiency in assessing vocational skills and competence effectively. Understand diverse assessment methods and their appropriate application. Demonstrate legal and ethical compliance in assessment practices. Acquire skills for planning, conducting, and documenting assessments. Cultivate quality assurance techniques for enhancing assessment processes. Why Choose Focus Awards? Choosing Focus Awards for your educational and training programs provides several significant benefits. As an accrediting body overseen by Ofqual, their certifications are widely recognized internationally and globally, guaranteeing you are held to the highest educational standards. Focus Awards is a dynamic choice for a relevant and unique learning experience because of its commitment to professionalism, rapid expansion, and numerous qualification offerings. Choosing Focus Awards improves your professional chances, personal development, and educational accomplishments. Benefits you will gain Benefits you will enjoy include: Exceptional customer service. Recognised qualification. Compliance with standards. User-friendly online platform. 24/7 module access. High-quality virtual learning materials. Guided Learning Hours "Guided Learning Hours" includes all direct teaching and support given to a learner by educators, trainers, or supervisors. For this qualification, there are a total of 84 Guided Learning Hours provided. Total Qualification Time Total Qualification Time (TQT) combines guided learning hours (GLH) and the hours students are expected to spend on independent learning, study, and assessments, all under the guidance of educational staff but without direct supervision. Qualification credit values are based on TQT, where one credit equals 10 learning hours. This particular qualification has a Total Qualification Time of 150 hours. Method of Assessment Assessment tasks involve a series of concise assignments that you need to finish to demonstrate your understanding of the material and include references in your work. Unit 2 and Unit 3 require mandatory observation videos that should each last at least 30 minutes. Unit 1 involves a written assessment. You're required to submit all assignments through the online portal. To pass, you must fulfil all the learning objectives; there are no grades assigned. Progression After completing the Level 3 Certificate in Assessing Vocational Achievement (CAVA), learners often have several course progression options to further their education and career development: Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (IQA): This qualification is suitable for those who wish to become internal quality assurers, ensuring that assessment processes and practices meet industry standards. Level 4 Certificate in Education and Training (CET): For those interested in becoming educators or trainers, this qualification focuses on the skills and knowledge required to teach in various learning environments. Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice (IQA): This qualification is designed for individuals who want to take on leadership roles in quality assurance within assessment processes. Level 5 Diploma in Education and Training (DET): This advanced qualification is suitable for educators and trainers looking to enhance their teaching skills and knowledge Progression to higher education: Completing CAVA can also be a stepping stone for individuals interested in pursuing a higher education degree in education, training, or related fields. Specialised training courses: Depending on career goals, learners can choose from a variety of specialised training courses in areas such as leadership, management, or specific vocational subjects. Qualification Purpose The main goal of this certification is to confirm an individual's competence in a specific job role, in accordance with industry standards. This in-depth Level 3 Certificate in Assessing Vocational Achievement (RQF) course equips learners with the necessary knowledge and abilities to accurately assess occupational competence, whether in a workplace or other contexts. Who is this course for? Aspiring vocational assessors Educators and trainers HR professionals seeking assessment expertise Career changers entering the education sector Requirements This qualification has no specific entry requirements and is accredited for learners aged 19 years and above, including those with a minimum of a high school education and Level 3 AET (Award in Education and Training). Career path Vocational Assessor: £20,000 - £40,000 per year Educational Trainer: £25,000 - £50,000 per year HR Learning and Development Specialist: £30,000 - £60,000 per year Further Education Lecturer: £24,000 - £50,000 per year Quality Assurance Officer: £25,000 - £45,000 per year Training Coordinator: £22,000 - £40,000 per year Note: There is No Registration, Assessment, Certification fee included with this price

An instructor-led leadership learning programme based on emotional intelligence and social neuroscience, designed to boost leadership 'PowerSkills.' A practical programme that provides leaders with a learning journey that equips them with the tools and techniques to connect, empathise, communicate effectively, build employee engagement and influence.

Sharpen Your Virtual Management Skills, Enhance Your Productivity and Collaborate Effectively to Drive Results.

Receptionist : Medical Receptionist and Terminology Do you want to acquire all the skills and information required to operate as a receptionist? This Receptionist : Medical Receptionist and Terminology will teach you all the skills you need to act as a bridge between the company and its clients. After completing this Receptionist : Medical Receptionist and Terminology, you will have a thorough grasp of the roles and responsibilities of a medical secretary. This Receptionist : Medical Receptionist and Terminology will teach you a number of medical secretarial skills. Moreover, this Receptionist : Medical Receptionist and Terminology will also address various legal aspects of the healthcare industry and the fundamental concepts of patient confidentiality. This Receptionist : Medical Receptionist and Terminology has improved understanding of law, ethics, and medicine. This Receptionist : Medical Receptionist and Secretary will help you understand health and safety problems in a clinical setting and help you communicate with patients successfully. Become more knowledgeable about The Hospital Service, Private Medical, Paperwork, Fees, and Finances in General Practises by enrolling in our Receptionist : Medical Receptionist and Terminology! Learning Outcomes Of Receptionist : Medical Receptionist and Terminology After completing this Receptionist : Medical Receptionist and Terminology, the learner will be able to: Understand the basics of the National Health Service and the roles and responsibilities of a Receptionist. The Medical Receptionist and Secretary describes how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics, and Medicine as a Receptionist. The Medical Receptionist and Secretary gives a thorough understanding of the effective filing system in medical offices. The Medical Receptionist and Secretary will help you familiarise yourself with the concept of patient confidentiality and its dos and don’ts. Become skilled at controlling and ordering stocks, supplies, Medical Terminology and Clinical Aspects With the help of Medical Receptionist and Secretary. The Medical Receptionist and Secretary increases your knowledge of the importance of health and safety in the healthcare sector. You can gain a solid understanding of Complementary Medicine from this Medical Receptionist and Secretary. Main Course: Medical Receptionist and Secretary Free Courses are including with this Receptionist : Medical Receptionist and Terminology Course Along with The Medical Receptionist and Secretary Course, We Offer a free Medical Terminology course Along with The Medical Receptionist and Secretary Course, We Offer a free Nursing & Prescribing Course Along with The Medical Receptionist and Secretary Course, We Offer a free Practice Nurse Course Along with The Medical Receptionist and Secretary Course, We Offer a free Executive Secretary & PA Training Course Special Offers of this Receptionist : Medical Receptionist and Terminology Course This Medical Receptionist and Secretary Course includes a FREE PDF Certificate. Lifetime access to this Medical Receptionist and Secretary Course Instant access to this Medical Receptionist and Secretary Course Get FREE Tutor Support to this Medical Receptionist and Secretary Course Receptionist : Medical Receptionist and Terminology During our Receptionist: Medical Receptionist Course, you will acquire all the skills necessary to work as a Medical Secretary. The medical industry is demanding and calls for tact, endurance, empathy, and a constant attention to detail. You will learn all the necessary skills in this Receptionist: Medical Receptionist Course to serve as a liaison between patients and doctors. Who is this course for? Receptionist : Medical Receptionist and Terminology Health care professionals that work or aspire to work in healthcare environments including hospitals, clinics, and healthcare institutions should take this Receptionist : Medical Receptionist and Secretary. Requirements Receptionist : Medical Receptionist and Terminology To enrol in this Receptionist : Medical Receptionist and Secretaryr Course, students Need : To join in our Receptionist : Medical Receptionist and Secretary Course, you must have a strong command of the English language. To successfully complete our Receptionist : Medical Receptionist and Secretary Course, you must be vivacious and self driven. To complete our Receptionist : Medical Receptionist and Secretary Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Receptionist : Medical Receptionist and Secretary Course. Career path Receptionist : Medical Receptionist and Terminology You will be able to pursue career prospects as a Medical Receptionist, Medical Secretary, and many more after finishing this Receptionist : Medical Receptionist and Secretary course.

Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care Do you want to start a career providing educational support? Our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course offers foundational skills along with the core duties of the teaching profession. In our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care, students learn about classroom support and basic child welfare. Also, this Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course focuses on engaging learners with specific teaching methods and curriculum support. Moreover, our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course enables assistants to work more independently. Additionally, this Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course prepares individuals for child safety, guidance, empathy, supervision, nurturing, and patience. Enrol in the Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care Course to develop your ability to work with a range of students! Special Offers of this Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care Course This Teaching Assistant Course includes a FREE PDF Certificate. Lifetime Access to this Teaching Assistant Course Instant Access to this Teaching Assistant Course Get FREE Tutor Support to this Teaching Assistant Course Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care In addition, our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course emphasises building a safe and engaging learning atmosphere. Through this Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course, you can gain a deeper understanding of child development and begin to engage directly with learners, aiding their educational and personal growth. Our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course introduces more specialised knowledge in areas such as leadership within educational settings and SEN (Special Educational Needs) support. So, without further delay, join our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course to get crucial skills for working with diverse learning needs and age groups. Who is this course for? Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care This Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course is designed for anyone who is looking for aspiring educational support for comprehensive skills. You can enrol on higher level Teaching Assistant courses, such as: Teaching Assistant: Level 2 Award in Teaching Assistant Practice Teaching Assistant: Level 2 Certificate in Teaching Assistant Practice Teaching Assistant: Level 3 Certificate in Teaching Assistant Studies Teaching Assistant: Level 3 Diploma in Teaching Assistant Studies Teaching Assistant: Level 4 Certificate in Teaching Assistant Leadership Teaching Assistant: Level 4 Diploma in Teaching Assistant Leadership Teaching Assistant: Level 5 Diploma in Teaching Assistant Management Teaching Assistant: Level 6 Diploma in Teaching Assistant Research Teaching Assistant: Level 4 Certificate in Higher Level Teaching Assistant (HLTA) Teaching Assistant: Level 5 Higher Level Teaching Assistant (HLTA) Requirements Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care To enrol in this Teaching Assistant Level 1, 2 & 3 Course, students must fulfil the following requirements. To join in our Teaching Assistant Level 1, 2 & 3 Course, you must have a strong command of the English language. To successfully complete our Teaching Assistant Level 1, 2 & 3 Course, you must be vivacious and self driven. To complete our Teaching Assistant Level 1, 2 & 3 Course, you must have a basic understanding of computers. Career path Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care This Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course pathway leads to roles in: Classroom support Specialised SEN assistance Early childhood education Potential progression to qualified teaching

Establish a wellbeing-centric culture at your organisation using the latest research and best practices.