733 Empathy courses

Learn how to help women and babies achieve optimal health and well-being by taking this Maternity Support Worker course. This Maternity Support Worker course will teach you how to reduce pregnancy complications and promote a healthy birth. Topics include antenatal care and screening, intrapartum care, postnatal care, infant feeding and perinatal mental health. Enrol today! Learning Outcomes Develop a comprehensive understanding of maternity care Understand the anatomy and psychology of the reproductive system Know about antenatal care and screening Learn how to provide support to a woman in labour Determine the effects of perinatal mental health What will Make You Stand Out? On completion of this Maternity Support Worker online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Maternity Support Worker Module 01: Introduction to Maternity Care Module 02: Terminology and Abbreviations for Maternity Care Assistant Module 03: Reproductive Anatomy & Physiology Module 04: Antenatal Care and Screening Module 05: Support in Labour: Intrapartum Care Module 06: Postnatal Care Module 07: Nurture and Nature: The Healthy Newborn Module 08: Infant feeding Module 09: Newborn Infection Module 10: Care During the Third Stage of Labour Module 11: Perinatal mental health Module 12: Supporting a Healthy Pregnancy Module 13: Effective Communication Module 14: Empathy and Comfort Skills Module 15: Team Working Module 16: Maternity Care Assistance as a Career Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Maternity Support Worker course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Maternity Support Worker course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Maternity Support Worker course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

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Description: Social Intelligence is about Comprehending your environment as well as having a positive impact. This Certificate in Social Intelligence will give you the understanding, skills and confidence to connect better with people. It will help you master the two crucial communication skills at the heart of social intelligence. You will become more confident in your particular social Circumstances by learning how to express as well as interpret social cues. This course will greatly enhance your ability to build successful relationships.  Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Social Intelligence is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Social Intelligence is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 Increase Your Self Awareness 00:25:00 The Keys to Empathy 00:25:00 Active Listening 00:20:00 Insight on Behavior 00:20:00 Communication 00:25:00 Social Cues (I) 00:20:00 Social Cues (II) 00:25:00 Conversation Skills 00:20:00 Body Language 00:25:00 Building Rapport 00:20:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Social Intelligence 00:20:00 Final Exam Final Exam- Certificate in Social Intelligence 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included

Product Overview: Mental Health First Aid & Wellbeing Course Course Title: Mental Health First Aid & Wellbeing   Description: The Mental Health First Aid & Wellbeing course is designed to equip participants with essential knowledge and skills to effectively support individuals facing mental health challenges. Delving into various aspects of mental health nursing, assessment, diagnosis, treatment, and crisis intervention, this comprehensive program aims to empower individuals to provide timely and compassionate assistance to those in need.   Modules Overview: Module 1: Introduction to Mental Health Nursing In Module 1, participants gain foundational insights into the principles and practices of mental health nursing. Topics covered include an overview of mental health disorders, understanding psychiatric terminology, historical perspectives, and the role of mental health nurses in today's healthcare landscape. Module 2: Assessment and Diagnosis Module 2 focuses on the critical process of assessing and diagnosing mental health disorders. Participants learn about assessment tools, diagnostic criteria, risk assessment, and the importance of cultural sensitivity in evaluating mental health conditions. Module 3: Treatment and Therapy In Module 3, participants explore various treatment modalities and therapeutic interventions used in mental health care. Topics include pharmacological treatments, psychotherapy approaches, alternative therapies, and evidence-based practices for managing diverse mental health conditions. Module 4: Providing Support to Patients and Family Module 4 emphasizes the importance of providing holistic support to individuals experiencing mental health challenges and their families. Participants learn effective communication strategies, crisis de-escalation techniques, psychoeducation principles, and methods for promoting self-care and resilience among patients and their support networks. Module 5: Crisis Intervention and Medication Management Module 5 addresses crisis intervention strategies and medication management practices in mental health settings. Participants learn to identify signs of crisis, implement appropriate interventions, collaborate with healthcare professionals, and support individuals in managing medication regimens safely and effectively.   Key Features: Comprehensive curriculum covering key aspects of mental health nursing and support. Practical insights and case studies to enhance understanding and application of concepts. Expert-led instruction from seasoned mental health professionals. Interactive learning activities and discussions to promote engagement and knowledge retention. Resources and tools for ongoing professional development and self-reflection.   Target Audience: The Mental Health First Aid & Wellbeing course is ideal for healthcare professionals, including nurses, counselors, social workers, educators, and anyone interested in expanding their knowledge and skills in mental health support and intervention.   Conclusion: By completing the Mental Health First Aid & Wellbeing course, participants will emerge with a deeper understanding of mental health disorders, enhanced assessment and intervention capabilities, and the confidence to provide compassionate support to individuals navigating mental health challenges. This course serves as a vital resource for promoting mental health awareness, reducing stigma, and fostering a culture of empathy and support in diverse communities. Course Curriculum Module 1_ Introduction to Mental Health Nursing Introduction to Mental Health Nursing 00:00 Module 2_ Assessment and Diagnosis Assessment and Diagnosis 00:00 Module 3_ Treatment and Therapy Treatment and Therapy 00:00 Module 4_ Providing Support to Patients and Family Providing Support to Patients and Family 00:00 Module 5_ Crisis Intervention and Medication Management Crisis Intervention and Medication Management 00:00

Overview The collective Mental Health and wellbeing of the UK has never been more critical, and you can gain the skills to help and support others. This Mental Health Practitioner Level 3 course will teach you how to apply psychiatric methods and principles to help children and adults keep strong and healthy minds. The course trains you in the roles and responsibilities of a Qualified Support Worker and the skills that you'll need to assist with Mental Healthcare. You'll learn everything you'll need to know as regards treatment, medication, and legislation when helping the mentally venerable or distressed individuals. Support your community and enrol now. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Mental Health Practitioner Level 3 . It is available to all students, of all academic backgrounds. Requirements Our Mental Health Practitioner Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 15 sections • 18 lectures • 03:06:00 total length •Introduction to Mental Health: 00:20:00 •Attachment and Relationship Building in Childhood: 00:13:00 •Impacts of Separation and Loss on Attachment: 00:08:00 •Factors that Influence Development: 00:07:00 •Mental Health Problems In Youth And Adults: 00:06:00 •Other Mental Health Problems in Young and Adults: 00:06:00 •Autism, ADHD and Dyslexia in Young and Adults: 00:12:00 •Dealing With Autism, ADHD and Dyslexia in Young and Adults: 00:12:00 •The Self Harming Behaviour: 00:08:00 •Medication and Therapy in the Treatment of Mental Illness: 00:32:00 •Social Attitudes to Mental Illness: 00:13:00 •What is CBT (the CBT model): 00:06:00 •NICE guidelines: 00:04:00 •The therapeutic alliance, Trust and Empathy: 00:07:00 •Ethics of the therapy: 00:05:00 •Confidentiality and Record-Keeping: 00:10:00 •Mental Health Related Legislations in the UK: 00:12:00 •Assignment - Mental Health Practitioner Level 3: 00:05:00

Unleash your potential and empower others with the Fundamental Qualities of a Coach course. This transformative program combines personal development coach, positive psychology, and effective coaching methods to equip you with the essential skills needed to make a positive impact on individuals and organisations. Explore the key aspects of coaching and mentoring, ethical considerations, and the fundamental qualities that define a great personal development coach. Gain valuable insights into life coaching methods, spiritual life coaching, NLP, cognitive behavioral therapy, and much more. Unlock your true potential as a personal development coach and embark on a rewarding journey of personal and professional growth. Learning Outcomes: Understand the foundational principles of personal development coaching and positive psychology Acquire the knowledge and skills necessary to become an effective personal development coach and mentor Explore the ethical aspects of coaching and mentoring and uphold professional standards Master the fundamental qualities that define a successful personal development coach and build strong relationships with clients Develop proficiency in various coaching methods, including life coaching and spiritual life coaching Harness the power of NLP, cognitive behavioural therapy, and effective communication skills to drive positive change as a personal development coach. The Fundamental Qualities of a Coach course is designed to provide a comprehensive understanding of coaching and its transformative potential. Delve into the intricacies of personal development coaching and positive psychology to cultivate a solid foundation. Explore the modules on coaching and mentoring, where you'll learn how to guide individuals towards their goals, unlock their potential, and support their personal growth. Gain insights into the ethical considerations surrounding coaching relationships and learn how to maintain professionalism and integrity throughout your practice. Discover the essential qualities that set outstanding coaches apart from the rest. Dive into the module dedicated to fundamental qualities, where you'll explore the traits and characteristics that define a successful coach. From empathy and active listening to effective goal setting and accountability, you'll develop the skills needed to establish strong connections and facilitate meaningful change. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring coaches seeking to embark on a fulfilling career in personal development Professionals in human resources, leadership, or management roles looking to enhance their coaching skills Therapists, counsellors, or psychologists interested in integrating coaching techniques into their practice Individuals passionate about personal growth and helping others unlock their potential Career path Personal Development Coach: £25,000 - £45,000 per annum Executive Coach: £35,000 - £80,000 per annum Leadership Coach: £30,000 - £70,000 per annum Career Coach: £25,000 - £50,000 per annum Wellness Coach: £20,000 - £40,000 per annum

Overview This comprehensive course on Foundation in Emotional Intelligence will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Foundation in Emotional Intelligence comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Foundation in Emotional Intelligence. It is available to all students, of all academic backgrounds. Requirements Our Foundation in Emotional Intelligence is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 23 lectures • 01:08:00 total length •Introduction to Emotional Intelligence: 00:06:00 •Introduction to the Self-Perception Realm: 00:01:00 •Emotional Self-Awareness: 00:04:00 •Self-Regard: 00:03:00 •Self-Actualization: 00:07:00 •Introduction to the Interpersonal Realm: 00:01:00 •Interpersonal Relationships: 00:04:00 •Empathy: 00:03:00 •Social Responsibility: 00:03:00 •Introduction to the Self-Expression Realm: 00:01:00 •Assertiveness: 00:03:00 •Independence: 00:04:00 •Emotional Expression: 00:02:00 •Introduction to the Stress-Management Realm: 00:01:00 •Optimism: 00:03:00 •Stress Tolerance: 00:03:00 •Flexibility: 00:03:00 •Introduction to the Decision-Making Realm: 00:01:00 •Reality Testing: 00:04:00 •Impulse Control: 00:03:00 •Problem Solving: 00:04:00 •Happiness and General Well-Being: 00:04:00 •Resource - Foundation in Emotional Intelligence: 00:00:00

🌟 Unlock a Safer Workplace with Workplace Violence Prevention Training! 🌟 In today's dynamic work environments, prioritizing safety is paramount. Equip your team with the knowledge and skills needed to create a secure workplace through our comprehensive 'Workplace Violence Prevention Training' course. Addressing the critical aspects of identifying, managing, and preventing workplace violence, this course is designed to empower your workforce and foster a culture of safety. 🚀 Course Overview: Module 1: Introduction to Workplace Violence Prevention Training and Risk Factors Understand the foundations of workplace violence prevention. Identify common risk factors and early warning signs. Establish a baseline understanding to build a proactive approach. Module 2: Conflict Resolution and Personal Safety Measures Learn effective conflict resolution techniques. Develop personal safety measures to navigate challenging situations. Foster a collaborative and respectful workplace environment. Module 3: Managing Aggressive Behavior and Emotional Well-being Gain insights into recognizing and managing aggressive behavior. Understand the importance of emotional well-being for both individuals and the team. Cultivate empathy and communication skills to diffuse tension. Module 4: Procedures for Workplace Violence Prevention and Support Implement practical procedures to prevent and respond to workplace violence. Provide support mechanisms for affected individuals. Establish clear communication channels and reporting protocols. Module 5: Fostering a Culture of Prevention Summary and Key Takeaways Summarize key concepts from the previous modules. Explore strategies for embedding a culture of prevention within the organization. Identify ways to continuously reinforce a safe and supportive work environment. Module 6: Case Studies and Additional Resources Analyze real-world case studies for practical application. Access additional resources and tools to enhance workplace violence prevention efforts. Engage in interactive discussions to deepen understanding. 🎓 Benefits of the Course: Empowered Workforce: Equip your team with the knowledge and skills to confidently navigate potential threats. Proactive Approach: Develop a proactive stance towards workplace safety, preventing incidents before they escalate. Cohesive Culture: Foster a culture of prevention, ensuring that everyone plays a role in maintaining a safe workplace. Legal Compliance: Stay compliant with workplace safety regulations and legal requirements. 🌐 Who Should Attend: HR Professionals Managers and Supervisors Employees at all levels Join us in creating a workplace where safety is a priority! Invest in 'Workplace Violence Prevention Training' today and take a significant step towards a secure, harmonious, and thriving work environment. Course Curriculum Module 1- Introduction to Workplace Violence Prevention Training and Risk Factors Introduction to Workplace Violence Prevention Training and Risk Factors 00:00 Module 2- Conflict Resolution and Personal Safety Measures Conflict Resolution and Personal Safety Measures 00:00 Module 3- Managing Aggressive Behavior and Emotional Well-being Managing Aggressive Behavior and Emotional Well-being 00:00 Module 4- Procedures for Workplace Violence Prevention and Support Procedures for Workplace Violence Prevention and Support 00:00 Module 5- Fostering a Culture of Prevention Summary and Key Takeaways Fostering a Culture of Prevention Summary and Key Takeaways 00:00 Module 6- Case Studies and Additional Resources Case Studies and Additional Resources 00:00

Understand and mitigate your own personal drivers of conflict