717 Empathy courses in Liverpool delivered Online

Do you struggle with assessing vocational skills and competence effectively? The Level 3 Certificate in Assessing Vocational Achievement (RQF) is your key to unlocking expertise in this field. Recognised and regulated by Ofqual, and awarded by Focus Awards, this course doesn't just educate; it transforms your educational profile. This qualification equips you with the skills and knowledge to excel in this pivotal role. It solves the problem of uncertainty in assessment by providing you with a comprehensive toolkit for making informed judgments. As a result, you'll ensure the success and industry relevance of your learners. Elevate your career and gain a competitive edge with a qualification that adds tangible value to your educational profile. Join us on this journey. Learning Outcomes Develop proficiency in assessing vocational skills and competence effectively. Understand diverse assessment methods and their appropriate application. Demonstrate legal and ethical compliance in assessment practices. Acquire skills for planning, conducting, and documenting assessments. Cultivate quality assurance techniques for enhancing assessment processes. Why Choose Focus Awards? Choosing Focus Awards for your educational and training programs provides several significant benefits. As an accrediting body overseen by Ofqual, their certifications are widely recognized internationally and globally, guaranteeing you are held to the highest educational standards. Focus Awards is a dynamic choice for a relevant and unique learning experience because of its commitment to professionalism, rapid expansion, and numerous qualification offerings. Choosing Focus Awards improves your professional chances, personal development, and educational accomplishments. Benefits you will gain Benefits you will enjoy include: Exceptional customer service. Recognised qualification. Compliance with standards. User-friendly online platform. 24/7 module access. High-quality virtual learning materials. Guided Learning Hours "Guided Learning Hours" includes all direct teaching and support given to a learner by educators, trainers, or supervisors. For this qualification, there are a total of 84 Guided Learning Hours provided. Total Qualification Time Total Qualification Time (TQT) combines guided learning hours (GLH) and the hours students are expected to spend on independent learning, study, and assessments, all under the guidance of educational staff but without direct supervision. Qualification credit values are based on TQT, where one credit equals 10 learning hours. This particular qualification has a Total Qualification Time of 150 hours. Method of Assessment Assessment tasks involve a series of concise assignments that you need to finish to demonstrate your understanding of the material and include references in your work. Unit 2 and Unit 3 require mandatory observation videos that should each last at least 30 minutes. Unit 1 involves a written assessment. You're required to submit all assignments through the online portal. To pass, you must fulfil all the learning objectives; there are no grades assigned. Progression After completing the Level 3 Certificate in Assessing Vocational Achievement (CAVA), learners often have several course progression options to further their education and career development: Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (IQA): This qualification is suitable for those who wish to become internal quality assurers, ensuring that assessment processes and practices meet industry standards. Level 4 Certificate in Education and Training (CET): For those interested in becoming educators or trainers, this qualification focuses on the skills and knowledge required to teach in various learning environments. Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice (IQA): This qualification is designed for individuals who want to take on leadership roles in quality assurance within assessment processes. Level 5 Diploma in Education and Training (DET): This advanced qualification is suitable for educators and trainers looking to enhance their teaching skills and knowledge Progression to higher education: Completing CAVA can also be a stepping stone for individuals interested in pursuing a higher education degree in education, training, or related fields. Specialised training courses: Depending on career goals, learners can choose from a variety of specialised training courses in areas such as leadership, management, or specific vocational subjects. Qualification Purpose The main goal of this certification is to confirm an individual's competence in a specific job role, in accordance with industry standards. This in-depth Level 3 Certificate in Assessing Vocational Achievement (RQF) course equips learners with the necessary knowledge and abilities to accurately assess occupational competence, whether in a workplace or other contexts. Who is this course for? Aspiring vocational assessors Educators and trainers HR professionals seeking assessment expertise Career changers entering the education sector Requirements This qualification has no specific entry requirements and is accredited for learners aged 19 years and above, including those with a minimum of a high school education and Level 3 AET (Award in Education and Training). Career path Vocational Assessor: £20,000 - £40,000 per year Educational Trainer: £25,000 - £50,000 per year HR Learning and Development Specialist: £30,000 - £60,000 per year Further Education Lecturer: £24,000 - £50,000 per year Quality Assurance Officer: £25,000 - £45,000 per year Training Coordinator: £22,000 - £40,000 per year Note: There is No Registration, Assessment, Certification fee included with this price

Sharpen Your Virtual Management Skills, Enhance Your Productivity and Collaborate Effectively to Drive Results.

Receptionist : Medical Receptionist and Terminology Do you want to acquire all the skills and information required to operate as a receptionist? This Receptionist : Medical Receptionist and Terminology will teach you all the skills you need to act as a bridge between the company and its clients. After completing this Receptionist : Medical Receptionist and Terminology, you will have a thorough grasp of the roles and responsibilities of a medical secretary. This Receptionist : Medical Receptionist and Terminology will teach you a number of medical secretarial skills. Moreover, this Receptionist : Medical Receptionist and Terminology will also address various legal aspects of the healthcare industry and the fundamental concepts of patient confidentiality. This Receptionist : Medical Receptionist and Terminology has improved understanding of law, ethics, and medicine. This Receptionist : Medical Receptionist and Secretary will help you understand health and safety problems in a clinical setting and help you communicate with patients successfully. Become more knowledgeable about The Hospital Service, Private Medical, Paperwork, Fees, and Finances in General Practises by enrolling in our Receptionist : Medical Receptionist and Terminology! Learning Outcomes Of Receptionist : Medical Receptionist and Terminology After completing this Receptionist : Medical Receptionist and Terminology, the learner will be able to: Understand the basics of the National Health Service and the roles and responsibilities of a Receptionist. The Medical Receptionist and Secretary describes how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics, and Medicine as a Receptionist. The Medical Receptionist and Secretary gives a thorough understanding of the effective filing system in medical offices. The Medical Receptionist and Secretary will help you familiarise yourself with the concept of patient confidentiality and its dos and don’ts. Become skilled at controlling and ordering stocks, supplies, Medical Terminology and Clinical Aspects With the help of Medical Receptionist and Secretary. The Medical Receptionist and Secretary increases your knowledge of the importance of health and safety in the healthcare sector. You can gain a solid understanding of Complementary Medicine from this Medical Receptionist and Secretary. Main Course: Medical Receptionist and Secretary Free Courses are including with this Receptionist : Medical Receptionist and Terminology Course Along with The Medical Receptionist and Secretary Course, We Offer a free Medical Terminology course Along with The Medical Receptionist and Secretary Course, We Offer a free Nursing & Prescribing Course Along with The Medical Receptionist and Secretary Course, We Offer a free Practice Nurse Course Along with The Medical Receptionist and Secretary Course, We Offer a free Executive Secretary & PA Training Course Special Offers of this Receptionist : Medical Receptionist and Terminology Course This Medical Receptionist and Secretary Course includes a FREE PDF Certificate. Lifetime access to this Medical Receptionist and Secretary Course Instant access to this Medical Receptionist and Secretary Course Get FREE Tutor Support to this Medical Receptionist and Secretary Course Receptionist : Medical Receptionist and Terminology During our Receptionist: Medical Receptionist Course, you will acquire all the skills necessary to work as a Medical Secretary. The medical industry is demanding and calls for tact, endurance, empathy, and a constant attention to detail. You will learn all the necessary skills in this Receptionist: Medical Receptionist Course to serve as a liaison between patients and doctors. Who is this course for? Receptionist : Medical Receptionist and Terminology Health care professionals that work or aspire to work in healthcare environments including hospitals, clinics, and healthcare institutions should take this Receptionist : Medical Receptionist and Secretary. Requirements Receptionist : Medical Receptionist and Terminology To enrol in this Receptionist : Medical Receptionist and Secretaryr Course, students Need : To join in our Receptionist : Medical Receptionist and Secretary Course, you must have a strong command of the English language. To successfully complete our Receptionist : Medical Receptionist and Secretary Course, you must be vivacious and self driven. To complete our Receptionist : Medical Receptionist and Secretary Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Receptionist : Medical Receptionist and Secretary Course. Career path Receptionist : Medical Receptionist and Terminology You will be able to pursue career prospects as a Medical Receptionist, Medical Secretary, and many more after finishing this Receptionist : Medical Receptionist and Secretary course.

Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care Do you want to start a career providing educational support? Our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course offers foundational skills along with the core duties of the teaching profession. In our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care, students learn about classroom support and basic child welfare. Also, this Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course focuses on engaging learners with specific teaching methods and curriculum support. Moreover, our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course enables assistants to work more independently. Additionally, this Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course prepares individuals for child safety, guidance, empathy, supervision, nurturing, and patience. Enrol in the Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care Course to develop your ability to work with a range of students! Special Offers of this Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care Course This Teaching Assistant Course includes a FREE PDF Certificate. Lifetime Access to this Teaching Assistant Course Instant Access to this Teaching Assistant Course Get FREE Tutor Support to this Teaching Assistant Course Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care In addition, our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course emphasises building a safe and engaging learning atmosphere. Through this Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course, you can gain a deeper understanding of child development and begin to engage directly with learners, aiding their educational and personal growth. Our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course introduces more specialised knowledge in areas such as leadership within educational settings and SEN (Special Educational Needs) support. So, without further delay, join our Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course to get crucial skills for working with diverse learning needs and age groups. Who is this course for? Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care This Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course is designed for anyone who is looking for aspiring educational support for comprehensive skills. You can enrol on higher level Teaching Assistant courses, such as: Teaching Assistant: Level 2 Award in Teaching Assistant Practice Teaching Assistant: Level 2 Certificate in Teaching Assistant Practice Teaching Assistant: Level 3 Certificate in Teaching Assistant Studies Teaching Assistant: Level 3 Diploma in Teaching Assistant Studies Teaching Assistant: Level 4 Certificate in Teaching Assistant Leadership Teaching Assistant: Level 4 Diploma in Teaching Assistant Leadership Teaching Assistant: Level 5 Diploma in Teaching Assistant Management Teaching Assistant: Level 6 Diploma in Teaching Assistant Research Teaching Assistant: Level 4 Certificate in Higher Level Teaching Assistant (HLTA) Teaching Assistant: Level 5 Higher Level Teaching Assistant (HLTA) Requirements Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care To enrol in this Teaching Assistant Level 1, 2 & 3 Course, students must fulfil the following requirements. To join in our Teaching Assistant Level 1, 2 & 3 Course, you must have a strong command of the English language. To successfully complete our Teaching Assistant Level 1, 2 & 3 Course, you must be vivacious and self driven. To complete our Teaching Assistant Level 1, 2 & 3 Course, you must have a basic understanding of computers. Career path Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care This Teaching Assistant Level 1, 2 & 3 + PGCE, Early Years, SEN, Primary Teaching & Child Care course pathway leads to roles in: Classroom support Specialised SEN assistance Early childhood education Potential progression to qualified teaching

Establish a wellbeing-centric culture at your organisation using the latest research and best practices.

GRAB the Best SALES EVENT of the Year! Imagine being part of a compassionate community where every individual is treated with dignity, especially in their most vulnerable moments. The Health & Social Care with End Of Life Care course opens doors to a profound understanding of the care required at crucial life stages. With the growing demand for professionals in this Health & Social Care field, individuals equipped with knowledge and empathy are making a significant difference in society. Statistics show that the health & social care sector is one of the fastest-growing industries, providing numerous career opportunities for those passionate about making an impact. The Health & Social Care with End Of Life Care course is designed to empower you with a theoretical foundation that will shape your future in the Health & Social Care sector. By enrolling, you will engage with a comprehensive curriculum that focuses on essential care topics, enabling you to understand and contribute positively to the lives of others. Whether you aspire to support families during difficult times or enhance your understanding of health care dynamics, this Health & Social Care with End Of Life Care course is your stepping stone to a rewarding career. Courses you'll get: Course 01: Diploma in Health & Social Care: A comprehensive qualification that covers essential principles and practices in health & social care settings. Course 02: Social Media for Health Care: Explores the role of social media in health communication and patient engagement. Course 03: End of Life Care: Provides an in-depth understanding of the compassionate care required during end-of-life situations. Course 04: Maternity Care Assistant: Focuses on the support roles in maternity care, emphasizing the emotional and physical needs of mothers and infants. Course 05: Emergency First Aid at Work Certificate: Equips you with the knowledge to respond effectively in emergency situations within the workplace. Course 06: Concussion and Brain Injury Awareness: Raises awareness about concussions and brain injuries, highlighting prevention and response strategies. Health & Social Care with End Of Life Care course begins with the fundamentals before advancing gradually to more complicated subjects. As a result, this Health & Social Care with End Of Life Care course's lessons are all clear-cut and simple to comprehend. Health & Social Care Course Learning Outcomes: Upon successful completion of this highly appreciated this Health & Social Care training Course, you'll be a skilled professional, besides- A significant part of health & social care To understand the importance of communication management Rights and obligations for health & social care professionals Rights and obligations as a healthcare provider and professional working in social and health care; advancing rights, diversity, and equality Important Health & Social Care Work Principles and Principles Recognising the ethical, professional, and regulatory requirements for conducting business in the healthcare industry How to rescue the defenseless How to carry out your health and safety obligations Risk management and governance in the health & social care sector It will boost up your productivity, you can use the skill and credentials, and become more competent in your vocation with increased earning! Key Highlights for Health & Social Care Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced online course Modules Covers to Explore Multiple Job Positions Curriculum Breakdown of Health & Social Care Course: Module 01: Introduction to Health & Social Care Module 02: Communication and its Relevance Module 03: Rights and Responsibilities as a Health & Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health & Social Care; Promoting Equality, Diversity, and Rights Module 06: Important Principles and Policies in Health & Social Care Work Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Module 09: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management in Health & Social Care Additionally, you will receive additional informative modules from bonus courses. Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations. Certification: CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Health & Social Care with End Of Life Care course. However, This Health & Social Care with End Of Life Care course particularly effective for- Students related to Health & Care Recent graduates Job Seekers in related field Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill Requirements Learners seeking to enrol for the Health & Care Course should meet the following requirements; Basic knowledge of English Language, which you have already Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path After completing this course, you can explore trendy and in-demand jobs related to Health & Social Care, such as- Qualified Social Worker Trainer in Health & Social Care Childcare Social Worker Lead Social Worker Health care assistant Explore each of the roles available and how you can start your career in Health & Social Care with End Of Life Care course. Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included After successfully completing this Health & Social Care with End Of Life Care course, you get a hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate. CPD Accredited PDF Certificate Digital certificate - Included After successfully completing this Health & Social Care with End Of Life Care course, you will get a digital certificate for free.

Throughout this course, we explore key topics including the historical context of LGBTQ+ rights, the impact of societal attitudes on mental health, and the importance of affirming practices in therapy. You will also learn about the intersectionality of LGBTQ+ identities with other aspects of diversity, such as race, ethnicity, and socioeconomic status, providing a holistic view of your clients’ experiences. Our goal is to create a deeper understanding and awareness of the LGBTQ+ community, empowering you to build meaningful, respectful relationships with clients and colleagues from all backgrounds. By the end of this course, you will be better equipped to challenge biases, advocate for inclusivity, and support the mental health needs of LGBTQ+ individuals.

Understanding the mental health of children and adolescents is more important than ever. As emotional wellbeing continues to shape educational outcomes, relationships, and long-term health, gaining insight into the early signs, common disorders, and support strategies can make a meaningful difference. This course is designed to offer a well-informed, thoughtful perspective on the psychological development of young minds, focusing on the factors that influence mental health and how challenges often manifest in early life. Whether you're a parent, educator, carer or someone with a keen interest in young people's mental wellbeing, this course will help you build confidence in recognising behaviours, understanding emotional needs, and addressing common difficulties. You’ll explore topics such as anxiety, depression, behavioural disorders and trauma — all within a framework that values empathy, awareness and early support. Through this course, you’ll gain a deeper appreciation of the emotional landscape that children and teenagers navigate, so you’re better prepared to respond with clarity, patience, and purpose. Learning Outcomes of the Child and Adolescent Mental Health - CPD Certified Training: Know the importance of Child Psychology in Mental Health practises Understand how attachments form an essential part of childhood Gain awareness of factors that affect a child's development Become able to deal with severe mental health problems in the young Fully understand neurological conditions like ADHD and Autism Learn how to treat youths that self-harm or exhibit depression Acquire an all-inclusive knowledge of Mental Health Treatment in the UK Attain a detailed understanding of UK laws and legislation for Mental Healthcare The course is developed after thorough research and expertise from seasoned professionals. Having prior learning is extremely helpful if you aim to enter the Health and Care sector as a beginner. Take a step towards reaching your true potential by enrolling in this Child and Adolescent Mental Health - CPD Certified Training! Assist and protect children and adolescents by becoming trained in mental health support theories and practises with this wide-ranging course. Mental Health is acknowledged as a major part of the wellbeing of a child's development stage, as well as their formative years in adolescence, so your support and understanding is essential on so many levels. You can attain this knowledge by enrolling with us today and gaining the tutelage of industry experts that have written the interactive modules. Please note: This course only gives you the theoretical knowledge that you need to excel in this field. This Child and Adolescent Mental Health doesn't entitle you to practise as a specialist in this specific field. By studying with us, you will learn the fundamental principles of child psychology and how positive influences can be applied in the early years and later. You'll be capable of identifying mental disorders or emotional trauma, and the behavioural effects that they can have on children and teenagers. This will also lead to an understanding of conditions such as ADHD, Dyslexia, Autism, and self-harming, and how to provide appropriate treatment for those that exhibit the symptoms. Be a valuable asset to healthcare in your community by signing up today. Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Child and Adolescent Mental Health - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrolment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Child and Adolescent Mental Health - CPD Certified training. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Course Objectives By the end of this course, participants will be able to: Differentiate between coaching and mentoring and understand their unique purposes. Apply effective communication and active listening skills in developmental conversations. Use coaching models to guide structured conversations. Build trust and psychological safety in coaching and mentoring relationships. Create actionable development plans and track progress. Understand ethical boundaries and confidentiality. Course Outline Day 1: Foundations of Coaching and Mentoring Session 1: Introduction and Context What is coaching? What is mentoring? Key differences and when to use each Benefits to individuals and organisations Session 2: Core Skills for Effective Coaching and Mentoring Active listening Powerful questioning Giving and receiving feedback Empathy and emotional intelligence Session 3: Building Trust and Creating Psychological Safety Establishing rapport Confidentiality and ethical guidelines Setting boundaries and expectations Session 4: Coaching Models and Frameworks GROW Model (Goal, Reality, Options, Will) OSKAR and CLEAR frameworks Practical application and role play Day 2: Practising and Embedding Coaching and Mentoring Session 5: The Coaching and Mentoring Conversation Structuring conversations Using real-life workplace examples Practice with feedback Session 6: Setting Goals and Development Plans SMART and CLEAR goal setting Creating growth-focused action plans Monitoring progress and accountability Session 7: Mentoring for Career and Leadership Development Mentor roles and responsibilities Supporting long-term growth and resilience Reverse mentoring and cross-generational partnerships Session 8: Embedding a Coaching and Mentoring Culture How to support coaching within your team or organisation Integrating into performance conversations Sustaining development through peer coaching and communities of practice Assessment and Evaluation Participation in discussions and practical activities Feedback on peer coaching/mentoring exercises Optional personal development plan submission Course Materials Provided Participant workbook Coaching and mentoring toolkit (templates, models, guides) Suggested reading and resource list

Course Objectives By the end of this course, participants will be able to: Differentiate between coaching and mentoring and understand their unique purposes. Apply effective communication and active listening skills in developmental conversations. Use coaching models to guide structured conversations. Build trust and psychological safety in coaching and mentoring relationships. Create actionable development plans and track progress. Understand ethical boundaries and confidentiality. Course Outline Day 1: Foundations of Coaching and Mentoring Session 1: Introduction and Context What is coaching? What is mentoring? Key differences and when to use each Benefits to individuals and organisations Session 2: Core Skills for Effective Coaching and Mentoring Active listening Powerful questioning Giving and receiving feedback Empathy and emotional intelligence Session 3: Building Trust and Creating Psychological Safety Establishing rapport Confidentiality and ethical guidelines Setting boundaries and expectations Session 4: Coaching Models and Frameworks GROW Model (Goal, Reality, Options, Will) OSKAR and CLEAR frameworks Practical application and role play Day 2: Practising and Embedding Coaching and Mentoring Session 5: The Coaching and Mentoring Conversation Structuring conversations Using real-life workplace examples Practice with feedback Session 6: Setting Goals and Development Plans SMART and CLEAR goal setting Creating growth-focused action plans Monitoring progress and accountability Session 7: Mentoring for Career and Leadership Development Mentor roles and responsibilities Supporting long-term growth and resilience Reverse mentoring and cross-generational partnerships Session 8: Embedding a Coaching and Mentoring Culture How to support coaching within your team or organisation Integrating into performance conversations Sustaining development through peer coaching and communities of practice Assessment and Evaluation Participation in discussions and practical activities Feedback on peer coaching/mentoring exercises Optional personal development plan submission Course Materials Provided Participant workbook Coaching and mentoring toolkit (templates, models, guides) Suggested reading and resource list